Resolved Tropica Casino not paying £7k

[towersoft]

Sorry for the length of this post! its the only way I can think to explain what happened to me. I would be interested to see what you guys think.
I Stupidly opened an account at a Rival Casino and thought I would get fair treatment. I deposited around £3200 from account opening and had withdrawn at that point about £1K. They where telling me I was on track to be a VIP and giving me some of my losses back now and again. I deposited a few more times and managed to rack up a £10k balance. The casino has a £1k a week payout limit like most Rivals so I could only put in £1K at a time so the casino paid me £2k over the next couple of weeks. Then as soon as it started to be apparent that they where going to have to pay me some of their own money This happened.

Tropica Support via casinocontroller.com
Jan 18

to me
Hi,

We have been informed by Rival Central Risk that you have a history of
abuse and multiple accounts at Rival casinos.

We also have an IP mismatch for your country of registration and IP
country.

Can you please explain to us what the reasons are for all of the
above?

Regards,
Tropica Security


Manxy Manx
Jan 18

to Tropica
Hi,

Well this is surprising, Not sure what you mean by Abuse? Don't take deposit bonuses or anything like that unless they are added by reps. My IP points to the Isle of Man where I live! I have just checked this myself:

Geolocation data from IP2Location (Product: DB4)
IP Address Country Region City ISP
46.31.201.43 Isle Of Man Isle Of Man Douglas Cable And Wireless Isle Of Man Limited
Google Map for DOUGLAS, ISLE OF MAN, ISLE OF MAN (New window)


Geolocation data from IPligence (Product: Max)
IP Address Country Region City ISP
46.31.201.43 United Kingdom Guernsey Guernsey Iom-dynamic
Continent Latitude Longitude Time Zone
Europe 49.45 -2.53 GMT
Google Map for GUERNSEY, GUERNSEY, UNITED KINGDOM (New window)


Geolocation data from GeoIP Javascript from MaxMind
IP Address Country Region City Postal Code
46.31.201.43 Isle of Man Onchan

Registry Information for 46.31.201.43

If I have an account with a casino I am not going to use I close them, I will also always check with live chat before I open a new account to make sure I do not have an account with the casino already. I have spent lots and lots of money with Rival casinos over the years and have cashed out lots of times, never had a problem like this. Could you explain why this has suddenly come up?

Cheers
Phil

At this point I waited and in the end popped into the live chat on their site

Re: Live Chat Ticket (Hi, Just wondering if anything was happening with my account, its 3 weeks tomorrow (Support #18522385)
Tropica Support via casinocontroller.com
Feb 11 (13 days ago)

to me
Philip,

We are still waiting on Notarised Documentation from you.

We also want an explanation on the IP mismatch showing you as accessing
your account from another country that where you registered your
address.

We have also been advised by Rival that you are an advantage player
with a history of abuse. Please take a moment to explain your history at
all Rivals to us.

Kindly keep all correspondence in writing so that we have a written
record in the event this matter needs to be escalated.

Regards,
Tropica Security


Manxy Manx
Feb 11 (13 days ago)

to Tropica
Hi,

I was unaware that you wanted notarized documentation from me. This is no problem I will get on to it today and forward it to you. What do you require? the same documents as before

In regards to my IP, my ISP is Sure Cable & Wireless. They do telecoms for three main areas in the UK, Jersey, Guernsey & The Isle of Man. Their operations are all run from Guernsey and as such my IP shows as Guernsey-IOM Pool when I use my ADSL, should be something similar when I use my mobile.

In regards to the accusations of "Abuse" & being an "Advantage Player" I am going to need more explanation as as far as I am aware an advantage player uses Bonuses etc to grind out a withdrawal. I am just not this player, I never take deposit bonuses, I have used No Deposit bonuses in the past but have never cashed out from one of these. My style of play is exactly how it was at your casino, I use my own money and play reasonably high stakes and hope for the best! The only real time I use bonuses is when they are given to me by a rep.

I hope to hear from you soon.



Best Regards

Philip Thomson

I should have jumped on the docs straight away at this point but we got really busy and I got side tracked with other things Didn’t check my gmail for a few days (Which was stupid!)

Tropica Support via casinocontroller.com
Feb 18 (6 days ago)

to me
Philip,

We have yet to receive the required documents. Kindly note that your
withdrawal will be cancelled within the next 24 hours if we do not have
the required paperwork.

Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back.

Rival have also confirmed that you do play bonuses and that you most
certainly display suspicious behaviour. Added to this, your veiled
threats of posting on forums are another indication of they type of
player you are.

Please return the documentation and if approved, we will advise you on
the way forward.

Regards,
Tropica Security

Tropica Support via casinocontroller.com
Feb 19 (5 days ago)

to me
Hi Philip,

We will give you 1 more day to be fair. Kindly return the documents so
that we may review your withdrawal status.

Regards,
Tropica Customer Support


Tropica Support via casinocontroller.com
Feb 20 (4 days ago)

to me
Hi Philip,

Despite several requests for documents, you have not responded. Your
withdrawal is now voided and your account is suspended.

Regards,
Tropica Security

Manxy Manx
4:42 PM (2 hours ago)

to Tropica
Hi,
I am sorry I have not forwarded the documents to you I have yet to get a chance to meet our Lawyer to sort it out. As with you, I run a business and unfortunately time is not always my friend. I am concerned that Rival thinks I am a bad player I think if they looked at their records I have easily paid back everything I have ever won on any Rival casino over my time playing on their software.

I really don't take deposit bonuses, doesn’t make much sense if I have the bankroll to play with my own money. If I have they must be few and far between, I hate being tied into playthrough etc. In regards to my posts on casinomeister I have not named your casino myself I was mearly talking to a user called tanga who you asked for notorized documentation from and trying to find out what was wanted as you would not respond to my request (Email 11th Feb 1st line). Again what do you need from me? is it just the docs I sent you the last time or something else. They are going to cost me £75 each so I wanted to get them done correctly. Please advise.

Tropica Support via casinocontroller.com
6:29 PM (38 minutes ago)

to me
Kindly note that your withdrawal has been voided and that no payment
will be made after taking all factors into consideration.


Anyway here I am! there is nothing more I can do, I will forward this on to Curacao Egaming and see what they say.

 

[Nate]

OMG - This is so ROGUE... That's absolute Bullcrap from Tropica.

I am curious to see what the rep has to say...

Nate

 

[ultra100]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

 

[ChopleyIOM]

Crikey almighty if we're seeing the full story that is absolutely horrible.

And to think I've praised Tropica on these very forums

I hope their rep gets onto this thread ASAP and explains what's going on.

Welcome from a fellow Manxy BTW towersoft, I hail from the Isle of Man as well (Well I'm not actually Manx, but I've lived here since 1996.)

 

[KasinoKing]

I know Tropica are on the "No Can Do" list with most of the other Rival casinos, but it might be worth contacting Max or Bryan to see if a PAB would be considered in this case.

It seems VERY odd, and surprising from this particular casino which has always been one of the better Rivals, with a rep who was very active and helpful on the forum about 6 months ago. Maybe there has been some change of management since then...?

KK

 

[ChopleyIOM]

I know Tropica are on the "No Can Do" list with most of the other Rival casinos, but it might be worth contacting Max or Bryan to see if a PAB would be considered in this case.

It seems VERY odd, and surprising from this particular casino which has always been one of the better Rivals, with a rep who was very active and helpful on the forum about 6 months ago. Maybe there has been some change of management since then...?

KK

Yes this is the thing KK, I've made some decent cashouts from Tropica (including beating the 1777% bonus which I don't think was really supposed to be beaten, and they paid me £1050 within 48 hours with no fuss at all), more recently they actually did a personalised 'Chopley Bonus' in response to me saying I felt their current range of promos was a bit uninspiring (it appeared in my cashier window with that title ). I got very lucky on that and made a withdrawal of a few hundred quid, which again, was paid without issue.

Tropica are certainly heavily at a loss with me as a player overall (they've paid out far more than I've put in), but they still send me regular bonus offers and NDBs and suchlike.

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

 

[dunover]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

I agree Ultra - if you hadn't have quoted that particular paragraph I would have. It's absurd, disingenuous and downright cretinous. Only Dick Turpin could voice an intent to misappropriate your money with more verve. I mean what retards. Yes, they may not win it back from you but proprietary software has an overall RTP which favours an overall profit for the casino, even with bonuses granted; they obviously don't understand that concept and believe they should extract a 5% advantage from every slot player as opposed to having winners and bigger losers. If this is an indicator of their attitude to players then I'm glad I have never played Rival, and never will.
Perhaps they think you are Chopley in disguise lol...

 

[Pinababy69]

Towersoft, I wouldn't hold my breath on the Curacao EGaming Commission, or whatever it's called. As far as an actual "regulatory" body....you'd probably have as much luck writing to Dear Abby. If you haven't done so already, please send the Tropica rep a PM....here's the link to their profile. Make sure you click on send Private Message, as opposed to posting on their comments page.

https://www.casinomeister.com/forums/members/

I would be extremely interested to hear what they have to say, especially in re: the response you got expressing the fact that you just play til you win, then cashout. Ha...the moxy on you, imagine having the nerve to actually cashout if you should get lucky and win.

Please keep us updated...unless of course, you do submit a PAB (if Max will take it). In that case, you should cease posting publicly until the PAB has run its course. Best of luck.

 

[Jasminebed]

Their responses to you are beyond belief. You seem to be an advantage player for playing without a bonus. I can no longer play Rival, but I do think many bonuses from them put you at a disadvantage.

I can see returning your funds and locking your account pending receiving your requested documents, but not to forfeit your winnings entirely.

Don't want you as a customer? Ban you AFTER paying you.

 

[chuzzleaddict]

OMG - this sounds terrible! The very way they are talking to you in the emails shows a total disrespect to you as a player, which you deserve regardless of what allegations they are making. Very curious to see what a rep comes back with on here. The casinos that are fearful of forums such as this are obviously the ones with something to worry about , and in this case, that is very clear. What a horrible casino, I would not touch with a barge pole after reading this. Shocking. Keep us posted.

 

[towersoft]

Yes this is the thing KK, I've made some decent cashouts from Tropica (including beating the 1777% bonus which I don't think was really supposed to be beaten, and they paid me £1050 within 48 hours with no fuss at all), more recently they actually did a personalised 'Chopley Bonus' in response to me saying I felt their current range of promos was a bit uninspiring (it appeared in my cashier window with that title ). I got very lucky on that and made a withdrawal of a few hundred quid, which again, was paid without issue.

Tropica are certainly heavily at a loss with me as a player overall (they've paid out far more than I've put in), but they still send me regular bonus offers and NDBs and suchlike.

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

That's why I chose to deposit with them as it looked like they where a good crowd, I think I irritated them by not using my account during the three weeks after they sent me the first mail. I would really love a response from their rep, but I have heard of Rival Central Database Linking accounts etc. before! If Rival say I am bad then what are they to do! if I was the operator it would be hard to disregard this information.

I am a full born Manxy if when your driving around you see the Three Legs Scaffolding Signs, that’s us! Can't miss them, big, yellow and in everyone’s way!

 

[Nifty29]

Gulp.

Not good.

IF......and I say IF.....the OP has told us everything (I suspect he hasn't as tropica refers to threats to use forums I.e. blackmail which the OP neglected to mention) then it's awful behavior.

If they don't like his play style, they should BAN him AFTER he is paid.

Duwayne the rep has been very quiet and my pm to him several weeks ago wasn't answered.....although the request was fulfilled, it was highly unusual for him.

 

[chuzzleaddict]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

I just had to read this a bunch more times to make sure I was not seeing things. You simply play big til you win and then you cash out? Uhm... YEAH? The thing you are failing to understand, Rival, is that the player is GAMBLING - meaning he is RISKING his own money for the CHANCE of a win. That is what gambling IS, that is what we all do, and of course if we hit a decent win we want to cash out!

 

[Nifty29]

That's why I chose to deposit with them as it looked like they where a good crowd, I think I irritated them by not using my account during the three weeks after they sent me the first mail. I would really love a response from their rep, but I have heard of Rival Central Database Linking accounts etc. before! If Rival say I am bad then what are they to do! if I was the operator it would be hard to disregard this information.

I am a full born Manxy if when your driving around you see the Three Legs Scaffolding Signs, that’s us! Can't miss them, big, yellow and in everyone’s way!

So tropica was right.....you're NOT who you claim to be......you're Big Bird (with an IP in Sesame St)

"Sesame Street is brought to you today by the letters R O G U and E"

 

[towersoft]

Gulp.

Not good.

IF......and I say IF.....the OP has told us everything (I suspect he hasn't as tropica refers to threats to use forums I.e. blackmail which the OP neglected to mention) then it's awful behavior.

If they don't like his play style, they should BAN him AFTER he is paid.

Duwayne the rep has been very quiet and my pm to him several weeks ago wasn't answered.....although the request was fulfilled, it was highly unusual for him.

I have posted all the emails that I wrote to them and all I have received, if you check out this thread https://www.casinomeister.com/forums/threads/notarised-document.55030/ this was the only time I mentioned my issue with this casino on any forum. I did send the rep a private message but it is not in my sent items, is there anyway I can view it? The rep did not respond to me anyway. I certainly don't think I said anything more than asking for information in regards to what was going on.

 

[towersoft]

So tropica was right.....you're NOT who you claim to be......you're Big Bird (with an IP in Sesame St)

"Sesame Street is brought to you today by the letters R O G U and E"

 

[KasinoKing]

I did send the rep a private message but it is not in my sent items, is there anyway I can view it?

I would say that if it's not in your "sent items" - you didn't send it.
These messages don't get deleted, unless you do it yourself.
Are you sure you didn't send an e-mail?

KK

 

[Pinababy69]

I would say that if it's not in your "sent items" - you didn't send it.
These messages don't get deleted, unless you do it yourself.
Are you sure you didn't send an e-mail?

KK

Not necessarily KK. Under General Settings in your User Control Panel...there is a setting that you have to tick off to "Save a Copy of Sent Items in Sent Items Folder by Default". You can also choose to not save....so if he has the "not save" box ticked...then he very well could have sent it, but it's just not showing.

Towersoft, you should check your settings and see what preference you have ticked. Not that I think it makes alot of difference, as I've done some reading in the last ten minutes or so, and it doesn't look like the rep has been responding to messages at all, to anyone. And he hasn't even been online here in eight days.

 

[tanga]

I'm sorry to hear that it still isn't solved after all this time. As you know I created the thread asking about notarized documents, the support I received from Tropica was terrible, they were very rude and didn't answer my questions and the rep on here didn't reply to my last two PM's. I did get paid two weeks after sending my documents but didn't receive an explanation on why I had to provide them and I've also been bonus banned.

I started using Tropica after watching Chop's video's and after several failed attempts at the 1777% I finally made the WR, he had no problems with his withdrawal and I couldn't find any problems with Tropica on this forum so I gave them a bash. The online support was helpful, active rep on this forum, good bonuses and the 'share the excitement' feature kept me playing at the casino but as soon as I withdrew it started to go down hill from there. The only Rival casino that I would use now is Slots Capital.

PM me if you would like to discuss more about the notarized document. I'm not sure why you need three of them, I had one with my passport and bank statement and this was enough.

 

[vinylweatherman]

What they mean is that you will not get impatient and play it back because of the miserable 1K a week limit, but instead will wait for the whole 7 weeks before playing again.

The IP issue is total bullshit. Everyone knows that geolocation is not 100% accurate except for those select few using leased lines and a fixed IP address. Most of us are allocated an IP address from a pool, and where small island countries are concerned, this pool may cover a number of them.

The database bit is also crap, if it were that serious an issue they would have closed your account as soon as it was registered due to the "high risk" flag on the database.

The "play big till you win" being abuse is even more laughable as it is INEVITABLE that if you play big for long enough you will get a decent hit. If no bonuses are used, then advantage play is impossible unless their software is gaffed. Are Rival saying that their games are not random and can be beaten consistently for profit by the "play big, win big, move on" strategy.

Having a 1K a week limit is probably WHY players move on after winning big, they then find out how hard it is to get paid, and are "scared off", rather than deliberately moving on.

It seems Rival casinos can suddenly change from appearing good to being rogue. This difficulty is one of the reasons Bryan once chucked the whole bunch into the pit under "not recommended". Rival then protested that tarring all like this was unfair. Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

 

[tanga]

What they mean is that you will not get impatient and play it back because of the miserable 1K a week limit, but instead will wait for the whole 7 weeks before playing again.

The IP issue is total bullshit. Everyone knows that geolocation is not 100% accurate except for those select few using leased lines and a fixed IP address. Most of us are allocated an IP address from a pool, and where small island countries are concerned, this pool may cover a number of them.

The database bit is also crap, if it were that serious an issue they would have closed your account as soon as it was registered due to the "high risk" flag on the database.

The "play big till you win" being abuse is even more laughable as it is INEVITABLE that if you play big for long enough you will get a decent hit. If no bonuses are used, then advantage play is impossible unless their software is gaffed. Are Rival saying that their games are not random and can be beaten consistently for profit by the "play big, win big, move on" strategy.

Having a 1K a week limit is probably WHY players move on after winning big, they then find out how hard it is to get paid, and are "scared off", rather than deliberately moving on.

It seems Rival casinos can suddenly change from appearing good to being rogue. This difficulty is one of the reasons Bryan once chucked the whole bunch into the pit under "not recommended". Rival then protested that tarring all like this was unfair. Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

I thought Slot's capital wasn't on the list?

 

[Sovietsky]

Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

I so agree with you. Just the word Rival makes me cringe.

 

[towersoft]

Not necessarily KK. Under General Settings in your User Control Panel...there is a setting that you have to tick off to "Save a Copy of Sent Items in Sent Items Folder by Default". You can also choose to not save....so if he has the "not save" box ticked...then he very well could have sent it, but it's just not showing.

Towersoft, you should check your settings and see what preference you have ticked. Not that I think it makes alot of difference, as I've done some reading in the last ten minutes or so, and it doesn't look like the rep has been responding to messages at all, to anyone. And he hasn't even been online here in eight days.

Thanks Pina I checked the setting and it was to not save a copy

 

[mrmark21]

I won't be going near Tropica casino until that's sorted out. That's just completely disgusting behavior from Tropica. Even their emails are rude.

 

[chuchu59]

Tropica is taking an approach that may shame even Virtual. Players have to provide explanations on issues that should be proven by the casino so it should be the other way round. In doing this, it does seem they are seriously underfunded and have no intention to pay out. Even if their queries are answered they are bound to say the explanations are unacceptable to management and they will then refuse to discuss further. What a bunch of jerks.

 

[mattsgame]

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

No matter how much the rep tries to spin it though Chopley there is absaloutly no explanation to the reasoning behind this:

Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back.

It seems as though Tropica has forgotten to add the big red "Donate Now" button to their website, because with a response like that they sure as hell are not running a casino.

win some of our winnings back.

It also seems players do not have a chance to win some of their losses back either and how the hell is it Tropica's winnings.

 

[ChopleyIOM]

I'm really hoping the Tropica rep sees fit to respond to this thread, because the story we have thusfar is absolutely horrendous.

I personally feel really bad because a couple of folks have now said that they played at this casino based on my YouTube videos (where I won a decent chunk and got paid), and the last thing in the world I'd want to do as a player is lead fellow players into a bad casino.

I hope this can be sorted out amicably but if the communication from Tropica is genuine then I see no way out for them, there is never any excuse for a casino to talk to a player in those terms.

I just hope you get paid towersoft, and I must say sorry to anyone I led to this casino based on my own experiences.

 

[Balthazar]

Unless you guys look the other way when the Rival story gets brought up, this shouldn't come as a surprise to anyone. There's a reason why the whole friggin' software is on the no-can-do list regardless of who's the operator.

 

[hakapuku]

What a disgusting response from Tropica casino!

 

[Balthazar]

Don't want you as a customer? Ban you AFTER paying you.

If they don't like his play style, they should BAN him AFTER he is paid.

Paying him and then banning him would go against their philosphy:

You simply play big till you win and then you cash out and move on (...) we know we will not get a chance to win some
of our winnings back.

We all know that this right here is the real reason why he's not getting paid (but normally, casinos won't straight up admit it like that. This was a gaffe from the CSR IMO).

This player represents a high risk of net loss for the casino. Everything else (not sending notarized documents in time, IP from another country, etc) is the usual bullshit.

 

[vinylweatherman]

Paying him and then banning him would go against their philosphy:




We all know that this right here is the real reason why he's not getting paid (but normally, casinos won't straight up admit it like that. This was a gaffe from the CSR IMO).

This player represents a high risk of net loss for the casino. Everything else (not sending notarized documents in time, IP from another country, etc) is the usual bullshit.

WRONG!

In the long term, such a strategy cannot beat the house. This is a reactive assessment based on a single big hit that pushed the player into an overall profit. In terms of overall long term risk, the more players using this strategy the better it is for the casino. Most will simply sink deeper and deeper into the red, never getting a big enough hit to turn a profit, and the harder they try, the harder it becomes for the player to ever win outright. Ultimately, there are max betting limits that will prevent a player from making ever bigger bets in order to catch an upswing. In the long term, the casino will rake in the cash. The real problem comes where an operator is tightly funded, and can be taken out by a really big hit and not being able to survive for the long term needed for the house edge to prevail. The 1K a week limit is evidence of very tight funding, and maybe they are relying on players giving back their big wins through impatience because of the limits. They don't have the funding to support players who sit tight whilst the whole of their withdrawal gets paid.

It seems that for Rival, one definition of abuse is "quitting whilst ahead", and in this case they are trying to argue that this allows them to confiscate the latest win.

It is odd also that these serious issues only came to light after the withdrawals already paid matched the player's deposits. Such KYC checks are normally done before ANY payments are made, and their two concerns would have been evident then.

This IS very much how Virtual operated in the past, with players who lost over the long term getting the royal treatment, but if they ever got ahead of the game, finding the casino suddenly had a boatload of "concerns" over their documents, playing style, etc.

 

[Balthazar]

WRONG! In the long term, such a strategy cannot beat the house.

I didn't say that it was a good strategy from the player POV; Tropica is clearly afraid that he won't play again in their casino if he gets paid. The fact that the player is losing on the long run playing different casinos is irrelevant to this situation.

 

[The Dude]

I'm waiting for the rep to check into this. Hopefully he can confirm that these are actual comments from the casino staff. Personally, I find difficult to believe that customer support could generate such an amateurish response.

 

[towersoft]

I will be happy to forward all my correspondence or even allow access to this email account if requested to do so to show the legitimacy of my original post.

 

[dunover]

I'm really hoping the Tropica rep sees fit to respond to this thread, because the story we have thusfar is absolutely horrendous.

I personally feel really bad because a couple of folks have now said that they played at this casino based on my YouTube videos (where I won a decent chunk and got paid), and the last thing in the world I'd want to do as a player is lead fellow players into a bad casino.

I hope this can be sorted out amicably but if the communication from Tropica is genuine then I see no way out for them, there is never any excuse for a casino to talk to a player in those terms.

I just hope you get paid towersoft, and I must say sorry to anyone I led to this casino based on my own experiences.

Towersoft has just PM'd you his Neteller ID so you can really say sorry.

On a serious note, I'd like to see what excuse they have for that amateurish and nonsensical paragraph oft quoted.
'Our winnings back' as ChuChu says is a ridiculous phrase. What they mean is that thay want YOUR winnings back Towersoft. How far they go down that road will ultimately save them or damn them forever on this site. It's almost like CS has become afflicted with some variant of casino Tourettes. We ALL hope you get your money mate.

 

[Pinababy69]

It's almost like CS has become afflicted with some variant of casino Tourettes.

Not to make light of anyone afflicted with Tourette's Syndrome...but jeezus, I spit my coffee when I read that. What an apt descripton Dunover.

 

[Nifty29]

I don't often say this but.....

If the OP's email responses are legit, then there is NOTHING that the Rep or anyone else from Tropica can SAY or DO that can excuse this disgraceful behaviour, and NOTHING they can DO or SAY that can fix it.

Tropica should be rogued, and I'm disgusted with myself for playing there.

I've also been told that Duwayne ceased being the rep 6 months ago, and yet I received PM's from "him" up until 2 months ago. Who knows....maybe someone was pretending to be Duwayne.

It also appears they are connected to Loco Panda. If I had known that, I would never have gone there at all.

 

[maphesto]

Just to let you know people, Tropica have changed their phone number to same as Pantasia/Simonsayscasino

Former UK number was 0808 234 3845, todays number: 0808 234 7596

This phone number change was, according to wayback machine, between aug 5 2012 and sep 19 2012.

I am really sorry for all the fooled players. A "good" rep isn't enough for making a reputable casino. A Rival white label... if it looks like a Rival white labe casino, it is a Rival white label casino.

My personal guess is that when they dicked me around in late august, they already had changed management and they former rep was out of the picture.

 

[chuchu59]

These are times when the software platform being used should be enough to deter players. Both Rival and Top Game fit into this category. Rival games are nice but ask KK and Chopley and you will notice there are numerous glitches. Poor QC and the whole lot of casinos are white labels with some claiming to be independent at first. Slotocash must have sensed this and branched out to RTG which is more reliable and operator-friendly. Top Game is even worse with some dodgy software and the operators are very roguish. So while it may not seem fair I venture to say that both Rival and TopGame software should be rogued if such is possible.

 

[Slotster!]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

Most honest quote from a casino member of staff I think I've ever seen in over a decade of gambling online.

They deserve some sort of praise for inadvertently documenting what every casino operator secretly thinks and would never admit. Amazing. Simply amazing!

Kudos to the OP for documenting a reasoned and credible sequence of events.

 

[Balthazar]

the whole lot of casinos are white labels with some claiming to be independent at first.

White Label = Bonne Chance = Rival software. Three entities, one group of four people. The simple fact that someone from White Label used Duwayne's CM account without telling us says a lot about the kind of behaviour that you can expect from the very top of Rival software.

I wonder why Duwayne didn't register his own CM account to tell us that he's no longer working for Tropica and the new person behind the Rep account isn't him?

 

[The Dude]

In the pit

https://www.casinomeister.com/rogue-casinos/

 

[chuchu59]

Now that was quick roguing Bryan.

 

[dunover]

Not to make light of anyone afflicted with Tourette's Syndrome...but jeezus, I spit my coffee when I read that. What an apt descripton Dunover.

Sorry you had to use a few screenwipes

If it makes you feel better so did I when I first saw that paragraph from Tropica CS, but not through laughing...

 

[dunover]

https://www.casinomeister.com/rogue-casinos/

On crack?? I'd say they are psychotic.

 

[MisterBJ]

I don't often say this but.....

If the OP's email responses are legit, then there is NOTHING that the Rep or anyone else from Tropica can SAY or DO that can excuse this disgraceful behaviour, and NOTHING they can DO or SAY that can fix it.

Tropica should be rogued, and I'm disgusted with myself for playing there.

I've also been told that Duwayne ceased being the rep 6 months ago, and yet I received PM's from "him" up until 2 months ago. Who knows....maybe someone was pretending to be Duwayne.

It also appears they are connected to Loco Panda. If I had known that, I would never have gone there at all.

Loco Panda? WOW!!! Sometimes a casino's greed. Will be their own un-doing.

 

[Mousey]

https://www.casinomeister.com/rogue-casinos/

Bryan, anything you can add as to WTF happened with our (once upon a time) decent Tropica forum rep?

 

[The Viking]

Bryan, anything you can add as to WTF happened with our (once upon a time) decent Tropica forum rep?

Yep i agree, i once had to deal with Tropica, so i PM her and boom fixed in matter of minutes

 

[Nifty29]

I'm told Duwayne who has always (or so I thought) been the Tropica rep here was "replaced" as CM rep but is still managing the affiliate side for Tropica and LOCO PANDA (yes....you heard me right).

Maybe he was being too generous or actually treating players properly and individually, which is a most serious contravention of the Rival licence agreement.....

I do NOT like casinos replacing reps on the forum without telling anyone....I was sending PMs to Duwayne and getting replies, although it would appear NOT from him personally, which I find dodgy and underhanded.

I made an exception and played at a not recommended casino based on quite a long time watching how issues were resolved and how my feedback was dealt with by the CM rep. Never again. Ever.

 

[Mousey]

I'm told Duwayne who has always (or so I thought) been the Tropica rep here was "replaced" as CM rep but is still managing the affiliate side for Tropica and LOCO PANDA (yes....you heard me right).

Maybe he was being too generous or actually treating players properly and individually, which is a most serious contravention of the Rival licence agreement.....

I do NOT like casinos replacing reps on the forum without telling anyone....I was sending PMs to Duwayne and getting replies, although it would appear NOT from him personally, which I find dodgy and underhanded.

I made an exception and played at a not recommended casino based on quite a long time watching how issues were resolved and how my feedback was dealt with by the CM rep. Never again. Ever.

I never played there, but from what I'd been seeing in the forum Tropica and the rep were doing ok... problems taken care of, nothing too weird popping up.... And now this....

Like you, I think it's really, really ugly to change forum reps in midstream without a heads up to players and forum staff.