Resolved Tropica Casino not paying £7k

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Maybe he was being too generous or actually treating players properly and individually, which is a most serious contravention of the Rival licence agreement


When I was reading his posts here and watching Chop's videos, it didnt sound like a Rival casino which was a bit disconcerting. Looks like they finally fixed the issue.
 
I'm told Duwayne who has always (or so I thought) been the Tropica rep here was "replaced" as CM rep but is still managing the affiliate side for Tropica and LOCO PANDA (yes....you heard me right).
I think it is EXTREMELY unlikely that there is any connection between these two casinos and I am not aware of Duwayne working with the Revenuejet Group.
Can you provide the evidence you have which makes you think they are linked please?
(By PM if you don't want to post it)

KK
 
OK Guys

Just wanted to apologise to all and to Duwayne for getting my shit mixed up.

AFAIK Tropica/Duwayne are NOT CONNECTED TO LOCO PANDA.

Please accept my sincere apology for leading people up the garden path. It was not deliberate, but nonetheless my bad.
 
OK Guys

Just wanted to apologise to all and to Duwayne for getting my shit mixed up.

AFAIK Tropica/Duwayne are NOT CONNECTED TO LOCO PANDA.

Please accept my sincere apology for leading people up the garden path. It was not deliberate, but nonetheless my bad.

Garden path? Some garden you have!
 
Bryan, anything you can add as to WTF happened with our (once upon a time) decent Tropica forum rep?
All I can tell you is that he has a tropica.com email address, and he hasn't logged in since 16th February 2013 - even after a couple of PMd messages prompting him to do so.

I'll try again.
 
All I can tell you is that he has a tropica.com email address, and he hasn't logged in since 16th February 2013 - even after a couple of PMd messages prompting him to do so.

I'll try again.

*several days later*

So they didn't contact you at all? They got rogued and they don't care?
 
This was a really sad thread to read. Both for the OP, Tropica and the players.
I feel guilty for having talked so good about them before. Really it wasn't the casino itself but Duwayne that made me think high about them, and it seems others have felt the same.

When it comes to pm's I confronted Duwayne already last summer when I heard that it was not always him that were responding. He said no one read my pm's, but why shouldn't they...in case it was urgent:rolleyes:
The last contact we had was late november. He was still here then, but he was disappointed about things written about Rival so he didn't want to post anymore.
I suspect you are still reading in here Duwayne. I hope you are doing well and if you can clear this mess up then please do it!
 
I often got the impression there was more than one person using the Tropica Rep's account here. If it was Duwayne then he would sign the PM 'Duwayne' and he'd be friendly and helpful and the Duwayne I think we all recognise.

Other times the responses were a bit more abrupt or curt and were signed 'D' and didn't feel like talking to the same person at all. Around the time of the 1777% bonus I got a pretty rude PM about it, saying that I was leading players to their door and costing them money, and I politely pointed out I'd repeatedly stated that the bonus was massively EV+ with The Back Nine contributing 100% to the WR (back when it was still an 'about 99' slot with perfect bonus strategy, instead of 'about 95'), which is why I'd asked so specifically about it.

I did then have it confirmed to me by a trusted face here at CM that there was indeed more than one person using the account and responding to PMs.
 
I often got the impression there was more than one person using the Tropica Rep's account here. If it was Duwayne then he would sign the PM 'Duwayne' and he'd be friendly and helpful and the Duwayne I think we all recognise.

Other times the responses were a bit more abrupt or curt and were signed 'D' and didn't feel like talking to the same person at all. Around the time of the 1777% bonus I got a pretty rude PM about it, saying that I was leading players to their door and costing them money, and I politely pointed out I'd repeatedly stated that the bonus was massively EV+ with The Back Nine contributing 100% to the WR (back when it was still an 'about 99' slot with perfect bonus strategy, instead of 'about 95'), which is why I'd asked so specifically about it.

I did then have it confirmed to me by a trusted face here at CM that there was indeed more than one person using the account and responding to PMs.

True, and they had suddenly also decided that when writing posts in here they should sign them with Tropica Casino. Probably so anyone of them could respond.
When he signed his pm's to me with the same and I got angry he said he did that when it was casino business, but with his name when it ws about something else. He never signed with just a D ever, so that was probably someone else Chopley.
I feel I'm getting irritated again over it. All casinoreps that responds here should have their own account and not share it:(
 
I dont want to sound like a smartass but I never really trusted them especially since they gave me a free chip just to shut me up when I spoke ill of them through my experiences. In the past, even when they were paying out slowly Rival casinos will ultimately pay but starting with a casino where John became manager Rival casinos started not to pay. Problems started to emerge with Dendera, ThisisVegas, Tradition and even Vegas Regal. Its just not the same nowadays and it seems quite a number of them are starting to do a 'Rushmore'.
 
Around the time of the 1777% bonus I got a pretty rude PM about it, saying that I was leading players to their door and costing them money

The hell am I reading? Were you working for them? Were you getting paid outside of your winnings? If not you should have told him to go f--- himself.
 
The last contact we had was late november. He was still here then, but he was disappointed about things written about Rival so he didn't want to post anymore.

It's funny because neither him, or anyone at Rival stepped up and publicly denied any of the accusations (which ultimately led to put the whole brand under the no-can-do list).
 
The hell am I reading? Were you working for them? Were you getting paid outside of your winnings? If not you should have told him to go f--- himself.

I can't remember the exact ins and outs of it as it was a little while ago now and I've long since deleted the PMs.

I did hold back on uploading the video of me beating the 1777% bonus for a week, to give them time to change their promotions, because as it stood the 1777% bonus was basically a free money machine.

I think it was prior to that I received the shirty PM, which was along the lines of 'since you started talking about this promotion on the forums we've had quite a few players beat it' - and I was like 'With all due respect you need to think your promotions through more old chap, have you actually considered the implications of having a 99% RTP slot contributing 100% to a WR with a bonus that big?'

It was around then that I started to wonder if I was talking to two different people, 'cause Duwayne was really cool and chilled about it, but the other 'D' fellow, not so much so.
 
i am whit you

yes the last 2 years ago i was playing in tropica later i win 200 eur ahmm later in the moment that i request me money in the cashier I mysteriously disconnected and me account was blocked the reason same others accounts, when i was more of 1 year playing here and same charging money ahmm rival casinos not like ... pesime ethics...luck me friend!
 
I can assure you that Duwayne is reading the forums.

I received an email from him personally a few days ago. It was private correspondence so I will not post the contents in public, as much as I would like to.

Having said that, there are a few things that became apparent to me from reading it and other sources of information:

1. Duwayne is not "D". Two seperate people have been using the same CM account.

2. Duwayne was "moved/reassigned" to other duties and instructed to cease posting at CM and answering queries via PM as well.

3. Management decided to disengage from the CM community several months ago.

4. Tropica, and Rival in general, feel severely aggrieved about their treatment from CM in not being allowed to become accredited.

5. The issue in this thread was really just "a customer service problem" and the player was justifiably not paid because he was being "uncooperative/difficult".

6. White labels should be considered individually based on merit and not lumped together.


There were other things but they're not for public consumption for privacy/respect reasons.

The most disappointing thing is that excuses are being made for not paying this player, when in reality there aren't any. I was really hoping I would get a "look we effed up....someone in payments got above themselves etc and we will pay the guy no problem". Alas, all I got was "its the players fault".

Unfortunately, it now seems clear that from a few months ago management decided that it was going to cross over to the Dark Side and behave like a clipjoint, confiscating winnings from anyone who isn't likely to produce a net win for the casino in the short term.....which is DISGUSTING.

Bryan has done the right thing by roguing them.

I like Duwayne. Still do. He has a job to keep, and is towing the party line IMO. Its a shame, as he ALMOST convinced me that his argument about white labels not being all the same was true. Unfortunately, management decided that they would in fact rather be treated like those white labels before them.

BS like this is one of the main reasons why Rival has never been, and will never be, a major player in the Industry. Great games, great software, third-rate management and philosophy.

I should stress that I have not replied to the email yet, as I wanted to measure the general consensus before making statements involving what the CM community thinks.
 
yes the last 2 years ago i was playing in tropica later i win 200 eur ahmm later in the moment that i request me money in the cashier I mysteriously disconnected and me account was blocked the reason same others accounts, when i was more of 1 year playing here and same charging money ahmm rival casinos not like ... pesime ethics...luck me friend!

To be fair, you seem to have ID and/or multiple account issues just about everywhere you play. Just saying.
 
BS like this is one of the main reasons why Rival has never been, and will never be, a major player in the Industry. Great games, great software, third-rate management and philosophy

I totally agree, and it is so sad.

With Duwayne's presence here, and his appearance of a willingness to help players, I had hopes for Tropica. Now... the smilie mask is off and they've shown themselves to be just another shark in the Rival white-label cesspool.
 
Bryan has done the right thing by roguing them.

Very good work Nifty :thumbsup:

Bryan hasn't rogued them though, they are simply "not recommended". Fact of the matter: The player wasn't paid... That's rogue behavior right there.

IMPO the casino has shown it's true colors. Better late than never.


P.s. Towersoft, I won't even consider going near them until you're paid :)
 
Very good work Nifty :thumbsup:

Bryan hasn't rogued them though, they are simply "not recommended". Fact of the matter: The player wasn't paid... That's rogue behavior right there.

IMPO the casino has shown it's true colors. Better late than never.


P.s. Towersoft, I won't even consider going near them until you're paid :)

That's the minor form of 'roguing' and given the swiftness of the act it should have been a setback for the casino. I am certain that should things take a turn for the worse the 'red lights' will start flashing.
 
There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.

Rival casinos do get a bad press here, often by association. If they resent this, why go to such efforts to prove it to have been true all along as Tropica has now done.

The argument that someone "brought players to our door" over a 1777% bonus via some FREE advertising is laughable. The whole POINT of such a promotion is to "bring players to the door", as is the point of advertising. If they didn't want new customers, why bother spending money on such a promotion in the first place.

The last point to come out of this is even more damning, the ease with which Rival seem to mess around all the time with the games. We had Tradition and their 1:1 Blackjack, and now the revelation that a slot was "downgraded" from 99% to 95% to suit the casinos' desire to push out "stupid" promotions. This effectively scams those players who do not use bonuses, as they have had games changed for the worse that takes more money from them to subsidise the casinos' need to outdo the competition by offering other players larger and larger bonuses.

Ultimately, "management" when it comes to the white labels is these 4 secretive guys from Canada. If they step up and admit to being the ultimate owners and operators of the Rival estate, they would no longer be considered "white labels", and could argue their case for accreditation. They would just be a very large group like Casino Rewards. Their problem is that they want all the benefits of being accredited, but to accept none of the responsibilities, preferring instead to be able to blame "shell" companies set up to operate everything at arms length when things go wrong, even though it is clear that Rival, not local white label management, really call the shots.

It almost seems that Tropica "got told" right from the top to stop trying to position itself as a rising star among Rival white labels, which involved it sucking players away from the rest of the "clip joints" to their detriment. There were many who said that whilst Rival should largely be avoided, Tropica was OK because it was making such an effort. It was also learning from the experience, being told by expert players where it was leaving itself open to a "take down" by advantage players, and how to avoid it in future.

Although a casino needs to make a profit, it involves some high profile big winners as well as the many losers. Tropica are now more or less saying that EVERYONE is expected to lose at a steady rate to provide profit for the casino, and that no player can be allowed to get ahead in case they decide to quit at that point rather than play the money back.

If we can't even trust a rising star like Tropica, then we can NEVER trust ANY Rival white label to consistently meet a high standard, no matter how hard they appear to be working at it at any given moment.
 
It's a damn shame really because Rival have some really good slots, lots of genuinely unique design ideas going on and fantastically entertaining bonus rounds.

I don't understand why they can't just step up to the plate and behave like a proper quality casino operation, they've got the software, why can't they get behind it with a decent frontline operation?
 
I don't understand why they can't just step up to the plate and behave like a proper quality casino operation, they've got the software, why can't they get behind it with a decent frontline operation?

You can't build a house from the roof up.
 
I don't understand why they can't just step up to the plate and behave like a proper quality casino operation, they've got the software, why can't they get behind it with a decent frontline operation?

Seems to me most of the time that all the elements for success are present but an enterprise keeps floundering the root cause is ego. The leader or leaders refuse to see the problem with their business model and they will ride it right into the ground.
 
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