Resolved Tropica Casino not paying £7k

Status
Not open for further replies.
I totally agree, and it is so sad.

With Duwayne's presence here, and his appearance of a willingness to help players, I had hopes for Tropica. Now... the smilie mask is off and they've shown themselves to be just another shark in the Rival white-label cesspool.

I'm with you. I had a few conversations with him and I GENUINELY felt that Tropica could be the place for the Rival Fans. He seemed to be so reassuring that Tropica was not 'one of the other white labels'.

Well... We learned ONCE AGAIN that Rival are up to no good. Its just disappointing that these places show a bit of promise then migrate south and turn evil. I hate players being ripped off - Rival ... Maybe its time you call it quits... But then again... Maybe its a profitable business STEALING from people?

Nate
 
There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.


they are still active in rival too, AFAIK they only changed the name......
also they are not a "white label"
 
There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.


they are still active in rival too, AFAIK they only changed the name......
also they are not a "white label"

Hence they were able to gain accreditation, and then show us how a Rival casino SHOULD be run. If they can do it, there is nothing stopping the rest, it is clear that Rival will license the software outright to an operator as well as running it's extensive white label scheme.

It seems the Rival white label scheme is for underfunded investors who fancy playing at running a casino, but don't really know what they are doing, hence the major screwups and breathtaking remarks that come as excuses for not paying a player, granting a perk, etc.
 
Have anyone contacted Rival themselves. To see if they are willing to step up to the plate on this issue? The OP is owed monies and this shouldn't be just swept under the rug.
 
There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.
I've told you this before: they ADDED the RTG casinos because Rival would not let them take any new USA players.
It's as simple as that. I have no doubt Sloto would not have gone to RTG at all if Rival had allowed them to carry on their USA business as usual.

KK
 
I've told you this before: they ADDED the RTG casinos because Rival would not let them take any new USA players.
It's as simple as that. I have no doubt Sloto would not have gone to RTG at all if Rival had allowed them to carry on their USA business as usual.

KK

Pretty much what I said, just a bit more detailed. They have the Rival casinos, but they market the RTG variants as their key offering. Rival made themselves unsuitable by trying to dictate that Sloto stop taking US players, but unlike MGS, they didn't have the clout to force Sloto to toe the party line or quit Rival altogether. When Intertops tried a similar trick, adding RTG to MGS so that they had an option for their US market, MGS had enough clout to force them to choose one over the other, and would not allow them to run both.

In this case, Tropica IS Rival, so in effect, this case has already been reviewed by Rival themselves.

It is not the Curacao shell company that needs to feel the heat, the fire needs lighting right under the asses of the mysterious "Canadian 4", who ultimately call the shots. With sufficient research, the fuel and firelighters are there to be found;)
 
My opinion

Hey Guys,

just from my side some words... I used to play Tropica and Slots Capital, until Tropica (=RIVAL) accused me of linked accounts. There's still a thread in the forum about this...

Since that happened i ONLY play at Slots Capital. I don't see any reason why someone should play at another RIVAL (except if he/she is from the US and can't play at Slots Capital). Still it's interesting that besides Slots Capital there's not one single accredited RIVAL casino... I just hope that the accredited ones can stay accredited, because i still believe that RIVAL is an incredibly creative software and i would definitaly don't want to miss these slots.
 
Last edited:
What do you mean by "Changed"? I mean they still offer RIVAL as a full casino experience under the name Slots Capital?! So besides the name nothing has changed?! (Except that they don't take US players). Or am i wrong?

Thanks



There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.

Rival casinos do get a bad press here, often by association. If they resent this, why go to such efforts to prove it to have been true all along as Tropica has now done.

The argument that someone "brought players to our door" over a 1777% bonus via some FREE advertising is laughable. The whole POINT of such a promotion is to "bring players to the door", as is the point of advertising. If they didn't want new customers, why bother spending money on such a promotion in the first place.

The last point to come out of this is even more damning, the ease with which Rival seem to mess around all the time with the games. We had Tradition and their 1:1 Blackjack, and now the revelation that a slot was "downgraded" from 99% to 95% to suit the casinos' desire to push out "stupid" promotions. This effectively scams those players who do not use bonuses, as they have had games changed for the worse that takes more money from them to subsidise the casinos' need to outdo the competition by offering other players larger and larger bonuses.

Ultimately, "management" when it comes to the white labels is these 4 secretive guys from Canada. If they step up and admit to being the ultimate owners and operators of the Rival estate, they would no longer be considered "white labels", and could argue their case for accreditation. They would just be a very large group like Casino Rewards. Their problem is that they want all the benefits of being accredited, but to accept none of the responsibilities, preferring instead to be able to blame "shell" companies set up to operate everything at arms length when things go wrong, even though it is clear that Rival, not local white label management, really call the shots.

It almost seems that Tropica "got told" right from the top to stop trying to position itself as a rising star among Rival white labels, which involved it sucking players away from the rest of the "clip joints" to their detriment. There were many who said that whilst Rival should largely be avoided, Tropica was OK because it was making such an effort. It was also learning from the experience, being told by expert players where it was leaving itself open to a "take down" by advantage players, and how to avoid it in future.

Although a casino needs to make a profit, it involves some high profile big winners as well as the many losers. Tropica are now more or less saying that EVERYONE is expected to lose at a steady rate to provide profit for the casino, and that no player can be allowed to get ahead in case they decide to quit at that point rather than play the money back.

If we can't even trust a rising star like Tropica, then we can NEVER trust ANY Rival white label to consistently meet a high standard, no matter how hard they appear to be working at it at any given moment.
 
Slots Capital does accept American players according to their terms:

You do not have permission to view link Log in or register now.

5. These interactive gambling services are not made available to persons who are physically present in one of the following states or countries: Moldova and Israel. If you are physically present in one of the mentioned, you are not permitted to use the interactive gambling services or view any advertisements relating to the interactive gambling services.
 
I've told you this before: they ADDED the RTG casinos because Rival would not let them take any new USA players.
It's as simple as that. I have no doubt Sloto would not have gone to RTG at all if Rival had allowed them to carry on their USA business as usual.

KK

That would explain why Slotocash tried hard to locate a processor that can pay USA players timely. They treasure the USA market and rightly so.
 
I don't really get their way of speaking. These Rival casinos... are actually my favourite games. I used to receive many promotional offers from Rival,but suddenly I won 5000$ and cashed out. Since then I was titled as an abusive player. Once I remember chatting with support,who was actually mocking me like: "you are a trash player, you are so trashy, playing 0.04$ per spin, so trashy". How could support ever say something like that? And yeah, I dont play 0.04$ of course.
They are most probably frustrated of being such a low reputation network.


Slots Capital <3 (exception)
 
Slots Capit

Yeah, Slots Capital is fantastic. I'm sure they will have a shining future with more and more players changing to them as more of the others RIVAL go rouge or already are rogue
 
Heard nothing since their last email, In all honesty I didn't expect too. Not much I can do about it unfortunately. Thanks for asking though!

Shame... Was hoping they had :) I think they should be removed from the "not recommended" session and rogued. Not paying players is absolutely disgusting.
 
Heard nothing since their last email, In all honesty I didn't expect too. Not much I can do about it unfortunately. Thanks for asking though!

I've been waiting for the outcome of this before using Tropica again. Just deleted it from my computer, no chance of using them again.
 
ROGUE casino.. if player lose you are welcome! bullshiit! agree with them, you dont like game style please pay, then ban account.
 
your opinion and understanding is asked

Hi guys,

i also hoping that Tropica can be an accredited rival casino but after experienced the next confiscating winnings on a german player my hope is lost somewhere in a black hole.

Hope that the player will register here and will report his story. That is what he wanted to do. But i'm involved in his issue.

short report:

A german player registered and made 2 deposits. First deposit (KK) of €100 he lost. On second deposit of €200 (KK) he pushed his balance up to €1500.

He played without bonus and played roulette. His bets was between €5 and €8 on different numbers, so he placed between €45 and €50 and was lucky to push his balance. This is happened within a few minutes. Now after a short time his account was flagged from security system and was locked.

Account is under review and so on. The reason should be the high risk bets and that he used the martingale system.

He played without bonus, so he was free in playing games and placing bets.

After i contacted casino because he got no response from the department, i got the following response.

MARTINGALE APPLIES TO ROULETTE. ROULETTE IS NOT ALLOWED WHEN PLAYING WITH BONUSES AND THEREFORE IT IS LOGICAL THAT IT APPLIES WITHOUT A BONUS BEEN ACTIVE.

Am i wrong or don't understand ? where please is the logical ?

The casino has table limits, so higher bets are allowed and how can one except that a general bonus term (using martingale system) is allso affected if one play without bonus ?

what is your opinion ?

Fact is that they reopened his casino account a short time to withdraw his deposits. Player withdraw his deposits but they have removed the rest of €1.200 before (Balance was only €300)

E-mail correspondence between player and casino is also a joke.

Now in the menatime of writing here i received another statement from CSR. But what they stated about casinomeister i think it would be better to write it Bryan personally.

@Bryan

will send you a pm (in german) :D
it will interest you


I believe their CSR is really on crack otherwise i can't explain their own interpretations of rules or management decisions.
 
Do I understand correctly.

This was WITHOUT a bonus, yet the casino applied a bonus term to confiscate the winnings?

Your friend should join here and PAB. The casino got placed in "not recommended" for effectively applying "we didn't like your play" when a bonus was involved. This is far worse, and should be enough for full entry into the rogue pit.

For this to happen, your friend needs to PAB in person, second hand "hearsay" testimony is not enough for a formal sanction to be applied.

As it stands, it seems to be a demonstration that the initial case was no one off, but evidence of a distinct policy shift towards the dark side, not much of a surprise given that this is a Rival white label, and there have been many incidents of these outfits seeming OK, and then dramatically shifting to the dark side.

It could also be a sign of desperation, as following a shift to the dark side, some of these white labels have subsequently gone bust, with control often reverting back to Rival themselves, often with the result that the offending casino reappears under a new name, often with doubts about whether or not there has been a change of ownership, and thus policy.
 
Do I understand correctly.

This was WITHOUT a bonus, yet the casino applied a bonus term to confiscate the winnings?

correct, they removed the balance up to €300 that he can withdraw his deposits.

you can find the rule playing roulette not allowed and forbidden martingale system with bonus only in general bonus terms.

Your friend should join here and PAB. The casino got placed in "not recommended" for effectively applying "we didn't like your play" when a bonus was involved. This is far worse, and should be enough for full entry into the rogue pit.


You don't know what they stated about casinomeister, so i must send Bryan a PM.

Now i received response from one of the owners and it goes better and better.
 
Your friend should join here and PAB. The casino got placed in "not recommended" for effectively applying "we didn't like your play" when a bonus was involved. This is far worse, and should be enough for full entry into the rogue pit.

Can I just add I was playing with my own funds and had no bonus as well!
 
The Martingale system is a sure road to bankruptcy, so why on earth is it banned anyway?

It's banned by casino operators who don't understand how to run a casino.
 
Status
Not open for further replies.

Users who are viewing this thread

Meister Ratings

Back
Top