Trada moving to Aspire Global platform from 20th November

[goatwack]

if it still is do a full CClean, youll be sorted

Honestly, sometimes I get the impression you think me to be un-tech-savvy

Got the latest i-Mac with all the drivers up to date. The guy sold it to me at a cut-price £800

Tsk

 

[dionysus]

well, least youve the phone in emergencies

 

[samdog21]

every casino has their rude cs some just don't like their job because they are talking to freaks like me at 2am in morning .

 

[aceking123]

To be fair to trada whilst I was playing at the casino I never once had any rude cs, infact they was top notch for service from cs rightvdown to Conor & Rachel.

 

[colinsunderland]

I never had any problems with CS when I played there either, in fact they were one of the best I've used. The improved chat they have now though......

 

[goatwack]

I never had any problems with CS when I played there either, in fact they were one of the best I've used. The improved chat they have now though......

.....is better?

 

[slot_zombie]

It's Friday night and a bunch of people are obsessing on a forum over whether an internet casino has had its rating adjusted slightly, while tutoring a wacked out goat on PC literacy...

.. and here I am reading through it all. FML.

 

[goatwack]

To be fair, I did start it

And erm *cough* it still *cough* *splutter* says 9.8 for me

I'll join the technical revolution soon, mark my words homies

 

[deepsky2]

Amazing what can happen in a year. 2 top casinos falling hard. It will be interesting how the next year turns out.
Btw I think it's still generous that there score been rated from 9.8 to 8.0 they should be grateful as I personal feel they should of been removed from the accredit list completely until everything been iron out!

 

[Borgie]

To be fair, I did start it

And erm *cough* it still *cough* *splutter* says 9.8 for me

I'll join the technical revolution soon, mark my words homies

Do you still use a dial up with a modem?

 

[goatwack]

Do you still use a dial up with a modem?

I use a keyboard, but no monitor. I let my imagination fill in the rest

 

[slot_zombie]

I use a keyboard, but no monitor. I let my imagination fill in the rest

The stories you must be able to tell about DOA2 wildlines...

 

[miksaxxx]

I use a keyboard, but no monitor. I let my imagination fill in the rest

Is it still 9.8 .

Eat some grass to get energy and try again.

You got this..

 

[Nik]

It shows 8.0 score for me and a “superior” 0-5h cash out time ....

 

[goatwack]

The Trada review is updated and fine on my end, the 9.8 score still remains on the Home page tho

Perhaps my computer will have caught up by 2023

 

[Borgie]

The Trada review is updated and fine on my end, the 9.8 score still remains on the Home page tho

Perhaps my computer will have caught up by 2023

Your computer works in parallel with your goat brain so don't count on it. You are fantastic at head butts and eating though

 

[Luckyscouser45]

still highly deceitful when the cash out isn’t 0-5 If I was a first time viewer of that I would still gladly deposit there as it still appears a high rating and quick cash out time. Nothings still been solved

 

[thr0b]

Ooh. A text from Trada.

So I go to the game and there’s no spins credited. No worries, I’m sure the improved Live Chat can help.

Ah.

So to be clear, I’m not on the list for the offer which they didn’t send me which is in my inbox and received.

Ah.

(I realise she probably meant to say the SMS was sent in error, but still.)

 

[goatwack]

So their CS is as legendary as has been proclaimed!

Perhaps next they'll say 'No, it appears you have no Hotmail sir, it's not on our system. And we can also see that you have no computer"

 

[colinsunderland]

Remember when Conor said they wouldn't be like Casinoluck, he was right, Eric hung around a couple of months before he stopped replying.

 

[Steviedoo]

Remember when Conor said they wouldn't be like Casinoluck, he was right, Eric hung around a couple of months before he stopped replying.

Another one bites the dust...

 

[goatwack]

I'd heard of the Aspire brand sinking mountains but I never dreamt it would be this swift

 

[Conor@Trada]

Remember when Conor said they wouldn't be like Casinoluck, he was right, Eric hung around a couple of months before he stopped replying.

Ehm?
I'm still here, if you need my help with anything PM or @me as always

Conor

 

[Conor@Trada]

Ooh. A text from Trada.
View attachment 121187
So I go to the game and there’s no spins credited. No worries, I’m sure the improved Live Chat can help.

View attachment 121190
View attachment 121189

Ah.

So to be clear, I’m not on the list for the offer which they didn’t send me which is in my inbox and received.

Ah.

(I realise she probably meant to say the SMS was sent in error, but still.)

@danofthewibble , this one I'll raise first thing in the morning so we know what the story is.

I'll drop you a PM once I hear from the CRM team.

Conor

 

[colinsunderland]

Ehm?
I'm still here, if you need my help with anything PM or @me as always

Conor

Loads of stuffs been posted since before Christmas and you haven't replied to any? Why did that withdrawal take 10 days? Why did live chat tell me you have deposit fees?

Oh and why do your opt out links not work in your emails? Nice breach of the GDPR there.

 

[The Viking]

what a shame it is reading about the comments here i would really like to hear from team Trada why they stll think this was a good move ? they were 1 of my fav casinos and as i have always said fast cashout and prompt fast support is what i look for in a casino weather you have 10 games or 1000. and so far by reading replies not good so i would really like a good explanation as to why i should carry on playing there?

 

[Conor@Trada]

Loads of stuffs been posted since before Christmas and you haven't replied to any? Why did that withdrawal take 10 days? Why did live chat tell me you have deposit fees?

As I already addressed that withdrawal, saying that if the member wanted me to take a look into it for them all that they needed to do was drop me a PM.

And as we had already addressed, there are no fees on deposit or withdrawals. I think we actually addressed that one twice.

Conor

 

[colinsunderland]

As I already addressed that withdrawal, saying that if the member wanted me to take a look into it for them all that they needed to do was drop me a PM.

And as we had already addressed, there are no fees on deposit or withdrawals. I think we actually addressed that one twice.

Conor

Yes, we did, but yet your new great live chat still tell people you have them, 6 weeks after Rachel said

It’s a mistake, I’m pretty sure we’re the first brand to go live with no fees so the CS team have got it wrong.

I’m working with the CS manager to iron out these issues as we speak.

Rachel.

Aspire not very good at working with you?

Regarding the withdrawal, he lost it after you returned it to his account with no explanation, which is exactly how Aspire work. Do you not think you should look into it and see if you can prevent it happening in the future? Maybe send more than one email in 10 days requesting verification (even though he was already verified apparently) and have a pop up when you login? Or lock the account? I thought you weren't allowed to hold withdrawals to ransom anymore?

 

[thr0b]

Loads of stuffs been posted since before Christmas and you haven't replied to any? Why did that withdrawal take 10 days? Why did live chat tell me you have deposit fees?

Oh and why do your opt out links not work in your emails? Nice breach of the GDPR there.

To be fair, that withdrawal query could’ve been resolved through the live chat. It only took ten days as the player wanted to see what would happen. I maintain and am 90% certain it was not processed as they were waiting for KYC docs. And the request for those docs either got lost, blocked, or wasn’t sent.

 

[sufferinsilence]

To be fair, that withdrawal query could’ve been resolved through the live chat. It only took ten days as the player wanted to see what would happen. I maintain and am 90% certain it was not processed as they were waiting for KYC docs. And the request for those docs either got lost, blocked, or wasn’t sent.

He was already KYC'd at Trada.

 

[colinsunderland]

To be fair, that withdrawal query could’ve been resolved through the live chat. It only took ten days as the player wanted to see what would happen. I maintain and am 90% certain it was not processed as they were waiting for KYC docs. And the request for those docs either got lost, blocked, or wasn’t sent.

I'm sure you are right, but there are other actions the casino could do, like send more than one email

 

[thr0b]

He was already KYC'd at Trada.

As was I. But I still needed to verify again after migration. Conor did say this may happen to some people.

 

[sufferinsilence]

As was I. But I still needed to verify again after migration. Conor did say this may happen to some people.

To all those making a withdrawal?

 

[Mr_Slot5]

To all those making a withdrawal?

Sounds about right. If they have lost/need documentation after migration then why not send emails to those affected or approve the cashout and then resolve the issue. I'm just about sick of hearing about casinos using documentation requests to stall withdrawals. WHY accept the deposit but not pay out the winnings?

At least places like VS tell you that you can't cash out before you even attempt to as the option isn't there.

 

[sufferinsilence]

Sounds about right. If they have lost/need documentation after migration then why not send emails to those affected or approve the cashout and then resolve the issue. I'm just about sick of hearing about casinos using documentation requests to stall withdrawals. WHY accept the deposit but not pay out the winnings?

At least places like VS tell you that you can't cash out before you even attempt to as the option isn't there.

And just watch how fast KYC is once it has to be done on deposit: minutes!

 

[colinsunderland]

@Conor@Trada the people who are needing re-verification, why don't you just send the documents over rather than expecting the customers to have to do it, delaying withdrawals etc, considering it's your mistake? Presumably you still have copies of the verification documents? You also have consent to share the data, so can't see any legal reason it can't be done.

 

[Mr_Slot5]

And just watch how fast KYC is once it has to be done on deposit: minutes!

Yes and my recent experience with Gala proves this point. Logged into account and couldn't play nor deposit. They wanted upload of drivers license. 2am in the morning and it was approved within 10 minutes and good to go.

So I ask other casinos...what's the issue with regards to verifying in a timely manner? It's always these Maltese clip joints where the issues arise it seems.

P.S Connor seems like a great rep and his head must be completely pecked at the minute!

 

[bruinsdude]

@Conor@Trada You act like you are there to help, yet for a month you have taken this former daily depositor at Trada for granted. Not only have you not gotten back to me once, with an issue you claimed should be an "Easy Fix",,,, you have flat out ignored four consecutive private messages. If that isn't checking out, not sure what qualifies.

 

[Steviedoo]

@Conor@Trada You act like you are there to help, yet for a month you have taken this former daily depositor at Trada for granted. Not only have you not gotten back to me once, with an issue you claimed should be an "Easy Fix",,,, you have flat out ignored four consecutive private messages. If that isn't checking out, not sure what qualifies.

i Got the same treatment when they weren’t on the aspire platform....

and presently I have no games to play on the trada website....still Have to search for games...

...anyway I had resigned myself way before the move that I wasn’t going to play there anymore...

 

[Harry_BKK]

@pereblue @LadyJelena @Casinomeister @maxd

This is also very misleading information!

Cashouts are nowhere near 0-5 hours and the Withdrawal Lock is to my knowledge not available anymore. Instead, players can reverse their pending withdrawals up to the moment they are processed.

This is serious stuff which will affect a lot of players. Is there no 5 minutes in your daily schedules to at least make sure the info you post is correct? Can't be that hard!

 

[The Dude]

Yeah, I got it. Thanks for the heads up. Could have alliviated the passive aggressive tone though. Not cool.

I took five minutes out from ditch digging here:

 

[dionysus]

snap
ya move into a quarry?

 

[Harry_BKK]

Yeah, I got it. Thanks for the heads up. Could have alliviated the passive aggressive tone though. Not cool.

I took five minutes out from ditch digging here:
View attachment 121223

Thanks Bryan.

Not a passive-aggressive tone. Sorry if it came across like that but @pereblue made some changes to the review (last week or two weeks ago IIRC) and I assumed he would have taken care of all the details. I never checked TBH, simply maybe because one thinks it will get done automatically as it seems logical to change not just one item when more are no longer correct.

You went through this process with CL/Next and probably still remember how that went down. I have the same symphaty for Conor/Rachel that I had for Eric but we all know it is a fight against windmills.

Also, this info is not correct either any more. Especially the CS part. The real Trada was an award winner, Aspire is one of the shittiest support services players get in this industry.

 

[Lucky Loser]

Casinomeister - It looks like you are living in the middle of the desert. Where is that Nevada?

 

[pereblue]

@Harry_BKK thanks for the heads up, some data there still were pending to review.

Salut!

 

[Conor@Trada]

@Conor@Trada You act like you are there to help, yet for a month you have taken this former daily depositor at Trada for granted. Not only have you not gotten back to me once, with an issue you claimed should be an "Easy Fix",,,, you have flat out ignored four consecutive private messages. If that isn't checking out, not sure what qualifies.

I've actually just got the feedback regarding your missing games - I'll drop you a PM now with the info

Conor

 

[bruinsdude]

Well guys, it looks like Aspire was instructed by NetEnt NOT to offer DOA 2 to Canadians, and had already made the decision to pull DOA 1 from Canadians on their own. Not sure how or why Aspire group is any different than all the other casinos out there, but if they cannot or will not offer us these games, I am done. Good luck Conor, you will need it.

 

[goatwack]

There's a lot of holes in the desert, and a lot of problems are buried in those holes

 

[Steviedoo]

Well guys, it looks like Aspire was instructed by NetEnt NOT to offer DOA 2 to Canadians, and had already made the decision to pull DOA 1 from Canadians on their own. Not sure how or why Aspire group is any different than all the other casinos out there, but if they cannot or will not offer us these games, I am done. Good luck Conor, you will need it.

well that would explain why I couldn’t find it.

hope It all works out for Trada....good luck.

 

[bigbear]

It is a shame about all the negative aspects of this thread as today i received a 100% bonus offer from Trada up to £500 which could actually be claimed four times meaning £2000 in bonus cash is up for grabs.With so few decent offers around now i would normally have bitten their hand off,especially as it is a parachute bonus,but now don't feel comfortable about risking a deposit in case there are potential problems if i managed to achieve a cash out.