1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  3. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Update new procedures for PABs

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by maxd, Jan 11, 2018.

    Jan 11, 2018
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, so, we've had a few growing pains setting up a new PAB system to work within our new forums but we've finally got that sorted.

    The new system is based on Tickets, like you see in most customer service facilities across the web.

    Here is the "new and improved but old fashioned" procedure for submitting a PAB:

    The first step is easy peasy: click the "Submit PAB" tab in your nav bar:

    new procedures for PABs: xenforo-pabs-submitpab_tab.jpg,Jan 11, 2018

    [​IMG]

    Read all the good and highly informative stuff on that page -- please don't ignore the PAB FAQ -- and when you're ready to give us your details click the link at the bottom:

    new procedures for PABs: xenforo-pabs-pab_link.jpg,Jan 11, 2018
    [​IMG]

    Now you're looking at your Tickets page. Any Tickets you've created before are listed there but we're interested in creating a new one for your new PAB:

    [​IMG]
    new procedures for PABs: xenforo-pabs-open_new_ticket.jpg,Jan 11, 2018

    There are, or will be, several type of Tickets but we want to do a PAB so select "PAB: New" from the drop-down box:

    new procedures for PABs: xenforo-pabs-category_pabnew.jpg,Jan 11, 2018
    [​IMG]

    Fill in the info requested and at the bottom there's a text box where you can describe the problem you are having:

    new procedures for PABs: xenforo-pabs-pab_desc.jpg,Jan 11, 2018
    [​IMG]

    Finally click that "Create Ticket" button at the bottom and -- if all is well -- you're done!

    Let me anticipate something that many of you are likely to encounter: an error pop-up complaining about too much text in the problem description area:

    new procedures for PABs: tickets-how-to-7.jpeg,Jan 11, 2018
    [​IMG]

    The bottom line is that text box is enforcing a 500 character limit -- roughly 100 words -- on your problem description. We've always asked that people provide BRIEF problem descriptions, hopefully the text limit here will help encourage that.

    Finally, you'll see that there is an "Upload a File" button at the bottom. Please don't. If we need further material from you we'll ask for it.

    Ok, that's pretty much it. Needless to say if you have any questions, concerns or problems please don't hesitate to say so here.
     
    Last edited: Jan 17, 2018 at 9:54 AM
    Nicola, ternur, Mouche12 and 8 others like this.
  2. Jan 11, 2018
  3. colinsunderland

    colinsunderland Experienced Member webby MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Not sure about others, but none of your images are showing up for me.
     
  4. Jan 11, 2018
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Bummer! That was pretty much the point of my post. Gotta look into that, we need those images.
     
  6. Jan 11, 2018
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, I think I've fixed it. Please let me know if those images are NOT showing.

    PS. thanks for the heads-up on this, much appreciated.
     
  8. Jan 11, 2018
  9. colinsunderland

    colinsunderland Experienced Member webby MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    yeah loading fine now :)
     
  10. Jan 11, 2018
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  12. Jan 11, 2018
  13. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I think this new procedure will make it much easier for players to submit a PAB which is a great thing. Although the old system was good this new one seems less daunting. Well done CM team and Max :thumbsup:
     
    maxd likes this.
  14. Jan 11, 2018
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This one is an actual ticketing system where the members will be receiving alerts on the status of the PAB. Not so much leg work is involved in this one. :D
     
    Betreels Casino, osulle and chris87 like this.
  16. Jan 11, 2018
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yeah, I think this new system is bringing us into the 21st. My guess is that over time PABers will be much happier with this new process.
     

Share This Page