Sow check casumo

jamesir

Registered
Joined
May 6, 2021
So having issues with Casumo over this sow got asked for info which was fine sent in passport , council tax letter ,bank statement and payslip
then they asked for a selfie holding all the documents, bank statement and payslip are sent digitally so explained this wouldnt be possible ,
so it was agreed id have to do selfie for other documents . then got the response my passport was being rejected because in my passport photo i had longer hair and no beard . and in my selfie short hair and a beard .. yes really .. so i shaved and sent in new selfies . this is accepted
then my bank statement is refused because it does not contain 30 days worth of transaction
so i send in a new one ok we will now review all the info

then yesterday after a week of messing around and back and forth i get an email saying after an affordibillity check they are limiting my account to one deposit a month of £10
so i speak to live chat who say sorry we dont accept your bank account as proof of income . after explaning its the only account i have and they were quite hapy to accept my deposits .. they then say .. well your payslip didnt match the day on your bank staetment .

well yes because you rejected the one that matches because their wasn't 30 days on it .
so now the idea is i send more payslips and more statements and let them know the day i got aid on each month .. ive explained ive sent the relevent info and told them the date to look up . so now they saying the amount on my payslip does not match the amount paid in by company .. i use wagestream which allows you to have money before your payday . ( company offered system)
they've also questioned the fact i pay a credit card bill and want me to send a statement for that . i explained i dont have the card im just paying of the debt

with all due respect feel they are being a little more than awkward and some what ridiculous in the request . i work , i have a reasonably paid job , ive proofed my income , i really dont know what else to do ?

Ive not had this problem with any other casino even one i won a large amount of money just asked for passport picture of my card and bank statment .
 
Casumo is Reviewed at Casinomeister:

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Just self exclude, really not worth the hassle,never played there and after reading all crap one here about them never will.
No one should have to go through all that just for the priviledge of playing, The £10 monthly limit about sums it up.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
then got the response my passport was being rejected because in my passport photo i had longer hair and no beard . and in my selfie short hair and a beard .. yes really .. so i shaved and sent in new selfies . this is accepted ...
I don't follow you here - they told you to shave? If what you are saying is anything close to reality - what a joke. This does not seem to be the proper way to efficiently process SOW docs.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If you don't have pending withdrawal or balance on your account, the most stress-free option is to forget the whole place and ignore their requests. It sounds already so messy that any simple way to get it sorted is probably quite rare chance, they might next ask you to grow your hair long again..
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I’m laughing hard they asked you to shave your beard. How anyone can stand behind this nonsense quite frankly baffles me.

Trained monkeys could put up a better fist of running this joint.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
I used to play there and thoroughly enjoyed it before SoW hit. I moved on to save my sanity, dignity and time.

I play at Dr Bet now and recently hit dreaded SoW while playing a slot and had to have an online chat with CS. Less than 2 mins in I was all sorted! Simple questions like 'are you working, where and how much do you earn?', 'can you afford to lose?' and 'how much can you afford to lose each month?'. I answered, no documents required, then all sorted. Was previously verified in minutes as well. Withdrawals processed quickly and without issues, despite hitting a big one prompting additional checks, but they still paid out and not using it as an excuse to withhold payment.

Gambling should be fun and entertaining right? Well, it is until the casino starts causing the stress!!
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Gambling should be fun and entertaining right? Well, it is until the casino starts causing the stress!!
It absolutely should be about entertainment and it's refreshing to see that the casino you mention are using automated alerts diligently and at discretion rather than using them as a blunt tool. Exactly how it should be done...get the alert, take time to look over the account and maybe chat with the customer to assess the state of play. This is proper account specific due diligence and other casinos should take note.
 

TheSchwad

Full Member
Joined
Oct 24, 2018
Location
Stockton-on-Tees
Just self exclude, really not worth the hassle,never played there and after reading all crap one here about them never will.
No one should have to go through all that just for the priviledge of playing, The £10 monthly limit about sums it up.

I'd take the advice from shadow123, if there isn't a withdrawal involved, as the SoW requests from Casumo will continue to flow. They gave me four in 6 months before I couldn't satisfy them anymore. The final non-acceptance was my payslip (they'd accepted the same format 3 times previously) as it didn't show the exact/bespoke information THEY wanted to see, and as my employer of 21 years wasn't going to create me a bespoke one we hit an impasse.

Expecting you to shave just convinces me more that after a while Casumo wants to lose you as a customer and create an impossible situation where you cannot complete the SoW. I wouldn't have persisted with them so long but for the daily reel races which were fun.
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
I left Casumo after their ridiculous SOW demands.
Significantly above what is required and they seem to positively enjoy making it difficult. I dont understand as they obviously want the UK market - they sponsor Film 4 so paying to attract UK customers.

And yeah - i persisted because the reel races were decent. Alas no more....
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Should have sent pics of you shaving your ass and asked them to send the final pic back showing them kissing that smooth booty. My beard gets removed for no one.
Sometimes I wonder if when casinos advertise certain jobs it reads as follows; "Have an IQ between 20-70? Apply now for a guaranteed interview!"
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
There's a vid laying about on the internets of the reuniting scene at the very end of the lotr3, where one by one gandalf, the hobbits, Legolas, the sneaky dwarf and Aragorn enter the room with ecstatic, happy smiles as they finally meet up once again with poor Frodo, which then turns into an orgy. Brought a tear to my eye tbh.
I've seen the movies a few times but the books are better.

(Sorry for the diversion, OP, I'll bow out now and go do a tenner on Doa)
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
There's a vid laying about on the internets of the reuniting scene at the very end of the lotr3, where one by one gandalf, the hobbits, Legolas, the sneaky dwarf and Aragorn enter the room with ecstatic, happy smiles as they finally meet up once again with poor Frodo, which then turns into an orgy. Brought a tear to my eye tbh.
I've seen the movies a few times but the books are better.

(Sorry for the diversion, OP, I'll bow out now and go do a tenner on Doa)
Yes, the reunion is a beautiful scene.

 

jamesir

Registered
Joined
May 6, 2021
I don't follow you here - they told you to shave? If what you are saying is anything close to reality - what a joke. This does not seem to be the proper way to efficiently process SOW docs
no they replied and said my id didn't match my current look
 
Top