So here is the story:
Im a long-time player at N1 Casino, however i decided to take a break and closed down my account for 3 months. Two days ago the account opened again and i was given 150 Freespins, i played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw.
Of course the withdraw was cancelled and i was asked some documents for verification, 6 months of bank statements and 6 months of payslips, i uploaded everything, the withdrawal got cancelled again.
New info: Their department decided that my income from the payslips does not cover the amount i deposited in december and january. Which might be right, but i was extremely lucky in crypto gambling and trading in december and january and paid out about 30.000€ to my bank account. So i now uploaded my bank statements showing those withdrawals for december and january, now ... silence.
The 1200€ are 700€ now since i continued gambling out of boredom and my money is still stuck at N1 casino. The live support only tells me i have to wait for some "managers" and the managers do not answer my E-Mails.
I wonder why i even have to show a source of wealth from 6 months ago for a withdrawal without a deposit, and the fact that nobody was interested in any SOW as i was happily depositing tells me that as long as i just deposit and don't withdraw, nobody cares where the money comes from. All i want is my won funds, it never was a problem in the past, even without deposits i won bigger sums from boni or freespins and now that ...
Oh im from germany btw, i never had to do any SOW on any other casino.
Im a long-time player at N1 Casino, however i decided to take a break and closed down my account for 3 months. Two days ago the account opened again and i was given 150 Freespins, i played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw.
Of course the withdraw was cancelled and i was asked some documents for verification, 6 months of bank statements and 6 months of payslips, i uploaded everything, the withdrawal got cancelled again.
New info: Their department decided that my income from the payslips does not cover the amount i deposited in december and january. Which might be right, but i was extremely lucky in crypto gambling and trading in december and january and paid out about 30.000€ to my bank account. So i now uploaded my bank statements showing those withdrawals for december and january, now ... silence.
The 1200€ are 700€ now since i continued gambling out of boredom and my money is still stuck at N1 casino. The live support only tells me i have to wait for some "managers" and the managers do not answer my E-Mails.
I wonder why i even have to show a source of wealth from 6 months ago for a withdrawal without a deposit, and the fact that nobody was interested in any SOW as i was happily depositing tells me that as long as i just deposit and don't withdraw, nobody cares where the money comes from. All i want is my won funds, it never was a problem in the past, even without deposits i won bigger sums from boni or freespins and now that ...
Oh im from germany btw, i never had to do any SOW on any other casino.