So having issues with Casumo over this sow got asked for info which was fine sent in passport , council tax letter ,bank statement and payslip
then they asked for a selfie holding all the documents, bank statement and payslip are sent digitally so explained this wouldnt be possible ,
so it was agreed id have to do selfie for other documents . then got the response my passport was being rejected because in my passport photo i had longer hair and no beard . and in my selfie short hair and a beard .. yes really .. so i shaved and sent in new selfies . this is accepted
then my bank statement is refused because it does not contain 30 days worth of transaction
so i send in a new one ok we will now review all the info
then yesterday after a week of messing around and back and forth i get an email saying after an affordibillity check they are limiting my account to one deposit a month of £10
so i speak to live chat who say sorry we dont accept your bank account as proof of income . after explaning its the only account i have and they were quite hapy to accept my deposits .. they then say .. well your payslip didnt match the day on your bank staetment .
well yes because you rejected the one that matches because their wasn't 30 days on it .
so now the idea is i send more payslips and more statements and let them know the day i got aid on each month .. ive explained ive sent the relevent info and told them the date to look up . so now they saying the amount on my payslip does not match the amount paid in by company .. i use wagestream which allows you to have money before your payday . ( company offered system)
they've also questioned the fact i pay a credit card bill and want me to send a statement for that . i explained i dont have the card im just paying of the debt
with all due respect feel they are being a little more than awkward and some what ridiculous in the request . i work , i have a reasonably paid job , ive proofed my income , i really dont know what else to do ?
Ive not had this problem with any other casino even one i won a large amount of money just asked for passport picture of my card and bank statment .
then they asked for a selfie holding all the documents, bank statement and payslip are sent digitally so explained this wouldnt be possible ,
so it was agreed id have to do selfie for other documents . then got the response my passport was being rejected because in my passport photo i had longer hair and no beard . and in my selfie short hair and a beard .. yes really .. so i shaved and sent in new selfies . this is accepted
then my bank statement is refused because it does not contain 30 days worth of transaction
so i send in a new one ok we will now review all the info
then yesterday after a week of messing around and back and forth i get an email saying after an affordibillity check they are limiting my account to one deposit a month of £10
so i speak to live chat who say sorry we dont accept your bank account as proof of income . after explaning its the only account i have and they were quite hapy to accept my deposits .. they then say .. well your payslip didnt match the day on your bank staetment .
well yes because you rejected the one that matches because their wasn't 30 days on it .
so now the idea is i send more payslips and more statements and let them know the day i got aid on each month .. ive explained ive sent the relevent info and told them the date to look up . so now they saying the amount on my payslip does not match the amount paid in by company .. i use wagestream which allows you to have money before your payday . ( company offered system)
they've also questioned the fact i pay a credit card bill and want me to send a statement for that . i explained i dont have the card im just paying of the debt
with all due respect feel they are being a little more than awkward and some what ridiculous in the request . i work , i have a reasonably paid job , ive proofed my income , i really dont know what else to do ?
Ive not had this problem with any other casino even one i won a large amount of money just asked for passport picture of my card and bank statment .