Rushmore Group

[Pinababy69]

Hey Bryan, I know you've been busy, and away and so on. I was going to send you a PM, but thought it may be better to post it here, to keep it fresh in your mind. There have been numerous threads in the last month or two regarding Rushmore/Slots Oasis/Cherry Red and the payment delays at all of them. I haven't been to the GPWA, but apparently affiliates are also experiencing delays in commission payments. See this thread for reference, post #17 and on:

https://www.casinomeister.com/forums/threads/cherry-red-slow-withdrawal-approval-again.33269/

It hasn't helped matters that Louise had been ill and off work for a while, as she seemed to sometimes be able to expedite matters, at least for the players here at CM. But she made a post in one of the threads a few days ago that is a bit worrisome, and has fuelled speculation of possible cashflow problems with this group. It is post #132 on this page:

https://www.casinomeister.com/forums/threads/a-letter-to-players-of-slots-oasis-casino.32838/

Hey Laurie,

Nice to see you around - I hope you are well.

The checks are being sent out now by our processing company. They are sending the biggest batches they can, but can not send out all at once, so some people who had checks approved later on last month will need to wait a little longer than those who had checks approved nearer the beginning of the month. Wires are pretty much fine also, with a little catch-up/slight delays for the earliest approved people waiting.

Concerning e-wallet accounts - Most methods are fine now and have been sent. The only delays we have (which will be cleared within the next 48 hours) are with UseMyWallet - Most withdrawals have been sent according to the date on which they were requested - We are now waiting for more funds to arrive in our account so that we can send out the rest.
Thanks for everyone's patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

It's not an issue of U.S. players and processing, as it has affected players from all over. I know you can't and don't read every thread/post, and wanted to make sure you were aware of all of this. I was hoping you could add it to your "to do" list.....maybe find out what is going on with them? I think alot of posters here just assume that you know about all these threads, etc. and I don't know if anyone has filed a PAB, etc. My thoughts were that you can't deal with it, if you're not aware of it. I don't even play there myself, but there are alot of posters from here who do.

Thanks.

 

[Casinomeister]

Gotcha - sending an email to the operator now.

 

[Casinomeister]

For the record, I did contact them on the 20th right before I left, and they admitted that there were some delays, but most if not all of the payments had been processed.

 

[Pinababy69]

For the record, I did contact them on the 20th right before I left, and they admitted that there were some delays, but most if not all of the payments had been processed.

Okay Bryan....like I said, just wanted to make sure you were aware. It just seemed that every few days, there were new threads and posts regarding them, and very few answers from the rep as to what was going on and exactly what the delays were. Alot of people were questioning their accreditation here (including myself), and I didn't want this to be one of those things that blindsided you, lol. Thanks again.

 

[RobWin]

Gotcha - sending an email to the operator now.

Bryan, here is the summary link list of five separate threads here at Casinomeister of player complaints regarding slow payment issues over the past two months regarding this group and the lack of response from the management regarding those stalled and delayed payments. Just incase you're not totally aware of all these threads.

https://www.casinomeister.com/forums/threads/resolved-slotsoasis-casino.32337/

https://www.casinomeister.com/forums/threads/very-delayed-cashout-rushmore.32463/

https://www.casinomeister.com/forums/threads/slow-payment-at-slots-oasis.32786/

https://www.casinomeister.com/forums/threads/a-letter-to-players-of-slots-oasis-casino.32838/

https://www.casinomeister.com/forums/threads/cherry-red-slow-withdrawal-approval-again.33269/
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[RobWin]

On another note regarding all those threads, I think several of them could have been avoided if someone in management there at The Rushmore Group would have only come on here and made a legitimate statement regarding the real reason behind all the delayed payments.

No offense to Louise here as I believe she is only the messenger as she has also stated a couple of times that she would "let management know" or some similar response to that affect.

I also believe that most of the player community for the large part would have been satisfied with an accurate or legitimate statement similar to: "We are currently experiencing processor issues and are looking for new ones" or there again, something along those lines or similar depending on the issue of course.

It absolutely does no one any good at all, neither the player or the casino in question when there cannot be open lines of communication and total transparency regarding issues such as these. Worse still, it looks real bad on an "Accredited Casino" not to be more transparent IMO.
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[dcpam39]

It's hard to be transparent if the issue is cashflow, which Louise alluded to, as Pina highlighted in her post above. Vinlyweatherman made very specific comments in response's to Louise post of "waiting for more funds to arrive in our account", and Louise did not respond. I may be completely wrong, but i have made the assumption that they had (have) problems with cashflow.

Why would they risk their reputation, and not be more forthcoming, if it was something as common (for U.S. targeted casinos) as having processor issues?

Pam

 

[chuchu59]

I am 99% sure there are cashflow problems with this group as they couldnt come up with any other reasons for the delay. Now even if they can come up with payments soon, there have already been serious delays of payment to many players so does should the accreditation to this group be withdrawn? Bearing in mind that many players, especially newbies, take the accreditation list seriously when deciding where to play I suggest that this group be at least temporarily removed from the list unless they can provide solid assurances to Bryan that the worst of their problems are over and that they have taken steps to prevent recurrences. This will be difficult, however, so maybe Bryan really has a tough decision on his hands.

 

[Casinomeister]

Just a general comment - merchant accounts don't have unlimited funds and have to be credited on a continuing basis. This is not necessarily a "cashflow" problem but just the way the system is set up.

 

[bb28]

It just doesn't make sense that they wouldn't address whatever the problem is. It's clear as a bell to anyone reading the recent threads that the lack of a clear and concise reply as to what exactly the issue is would lead to all this speculation. How can they expect anything less?

 

[DaveG39]

It's not an issue of U.S. players and processing, as it has affected players from all over. I know you can't and don't read every thread/post, and wanted to make sure you were aware of all of this. I was hoping you could add it to your "to do" list.....maybe find out what is going on with them? I think alot of posters here just assume that you know about all these threads, etc. and I don't know if anyone has filed a PAB, etc. My thoughts were that you can't deal with it, if you're not aware of it. I don't even play there myself, but there are alot of posters from here who do.

Thanks.

I filed a PAB, for non-payment, but it was resolved...took 19 days for my check to get to me though...after which I closed my Rushmore account as this was the 2nd time I received a very late payment.

 

[DaveG39]

It just doesn't make sense that they wouldn't address whatever the problem is. It's clear as a bell to anyone reading the recent threads that the lack of a clear and concise reply as to what exactly the issue is would lead to all this speculation. How can they expect anything less?

"Better to be silent, and thought of as a fool, than to speak and remove all doubt"

By not speaking they are hoping the issues resolve themselves before to many people complain...and they do resolve...eventually...only problem is in this case, the problem seems to be recurring

 

[bb28]

"Better to be silent, and thought of as a fool, than to speak and remove all doubt"

By not speaking they are hoping the issues resolve themselves before to many people complain...and they do resolve...eventually...only problem is in this case, the problem seems to be recurring

I like your quote but also they aren't stupid and are well aware that search engines are going to pick up these threads for a long time to come. So......silence is not doing them any favors, but yet I suppose it's better to be silent than be lied to isn't it?

 

[AussieDave]

Hi all,

Sorry I've just caught this thread.

As a heads up there were issues with late payments to affiliates from c-planet last month.

Payments are sent by the 15'th of each month. But August 2009 payments for July were not received till the 22'nd or later for some affs.



Cheers

Dave

 

[Stovetopp]

I am 99% sure there are cashflow problems with this group as they couldnt come up with any other reasons for the delay. Now even if they can come up with payments soon, there have already been serious delays of payment to many players so does should the accreditation to this group be withdrawn? Bearing in mind that many players, especially newbies, take the accreditation list seriously when deciding where to play I suggest that this group be at least temporarily removed from the list unless they can provide solid assurances to Bryan that the worst of their problems are over and that they have taken steps to prevent recurrences. This will be difficult, however, so maybe Bryan really has a tough decision on his hands.

Church, as far as I can recollect there has not been one person who has not been paid! So why push for "de-accredication" (I just invented this word )
I can see the turmoil if someone has not been paid......I was delayed for a long time in 2 payments. but eventually I was paid.....I think instead of complaining , the smart, less stressful thing to do would be to just play at another RTG casino until rushmore has its problem fixed. I am not saying you personally are complaining by any means but there are so many other casinos out there willing to take our monies.

 

[gloria460]

Late Payments

If someone from upper management came on here and said we are having cash flow problems and have to wait until we receive money from depositing players to pay you, what would that solve? Most of you including me would stay away from this group and play elsewhere.

I really don't see how it could be cash flow as they take everybody and are supposedly reputable. I do believe as someone else stated is that they are catching up on all the late payments and hoping that all the hoopla will die down. Ongoing processor issues for two months is also not plausible. Maybe they're not liking the fees and are trying to find a less expensive processor. Who knows but in the meantime play somewhere else. Just my 2 cents.

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[vinylweatherman]

Just a general comment - merchant accounts don't have unlimited funds and have to be credited on a continuing basis. This is not necessarily a "cashflow" problem but just the way the system is set up.

I realised this when making my comments, however, I would not expect CONSTANT problems with them being "caught short" in their merchant accounts and having to delay payments. Withdrawals ALREADY have a pending period, which gives the casino time to plan ahead, and move funds they know will be needed in a day or two to pay players.

What REALLY set the alarm bells ringing though were delays in AFFILIATE payments ocurring alongside the delays experienced by players. The amounts owing to affiliates is known quite some time in advance, as they reflect traffic and deposits for the month just past, yet may not fall due till the middle of next month. Players would NOT be happy with a routine 2 week wait for withdrawals, however affiliates expect this because they are IN BUSINESS, even if at a relatively amateur level.

My particular concern was that they were constantly getting "caught short" in merchant accounts because they KNEW they needed to move funds there, but did NOT have said funds available when needed, and had to try to raise further funds. This could be from player deposits, or more likely in a properly run business, would come from short term loans from their banks, or further investments from the owners.
When the signs are that the company is in a constant struggle to meet obligations, even where they always do in the end - if somewhat late, there is STILL the danger they will lose the struggle, and someone, probably the banks, or even the owners, will pull the plug.

We players have to learn from the past. TUSK met every single one of it's obligations, including 2000 to me the day before, and a remnant 200 on the morning of the day they finally went bust. The ONLY hint we got was eCogra yanking the seals for an "administrative issue", and we had their rep doing their best to assure us it was "business as usual" during the time between the seals being yanked, and them going bust. Many players lost TENS OF THOUSANDS in the poker skins, and a few even more. They are STILL waiting for even the tiniest bit of their money back.

Whatever the REAL issue is with Rushmore, although different, the signs are looking just as bad at present.

First, delays in payment. Since they are NOT members of any body such as eCogra, there is no-one to ring the first alarm bell by yanking some kind of "seal".
We DO however, have the rep telling us it is more or less "business as usual" but with a few "technical hitches". The problem is the refusal to elaborate on "technical hitches" until we got this "We are now waiting for more funds to arrive in our account so that we can send out the rest."

Louise has also been absent a great deal, however, she has supplied a credible reason for this, and if there WERE serious problems, management would NOT risk confiding in her knowing she would be under pressure to post an explanation here. She may even have overstepped the mark by posting what she did, and in this respect, the WORST thing upper management could do is sack her, or move her, with us hearing nothing here until the operator tells CM "Louise no longer works for us". The BEST thing the operator can do is immediately task someone else to fill in for Louise whilst she is off, so that we see continuity in communications. Louise mentioned it was already something to be implemented in case she was off, or too busy. Now, she is off unexpectedly sick after her vacation (unfortunate coincidence, but it happens), but where is the promised "sidekick".

We need not only further reasurrences, but PROOF this was a temporary glitch. The backlog should be cleared, and during September player withdrawals should be paid on time, with the operators having reassessed procedure to ensure merchant accounts receive enough funding for what is in the pipeline. After the glitch in one month's payments, affiliate payments should return to normal in September, and stay that way.

Two MONTHS is a VERY long time to be unable to sort out a "minor glitch" with processing, which is why there is speculation that resolving the problems is currently out of their hands, and they are merely trying to limit the damage by putting out the "fires" as and when they appear on boards such as this.

Granted, finding a new processor to service US players is not easy, and could take a long time, however, getting a new processor to sort out non US players should NOT take very long, and should have been done as soon as they realised the problems were going to be long term.

 

[Louise]

Hi all,

As previously admitted, we have been working with some delays much to everyones disappointment. I am not saying that these delays are acceptable, but we are not dealing with an issue of non-payment, we are dealing with delays - Again, I know this doesn't make it OK, and understand that player's expect a service where we work within the timeframes that we state to players. I hope that this won't happen again anytime soon.

Maybe I'm wrong in saying this, but there have been a lot of people 'jumping on the bandwagon' in these threads which has made this situation look a lot worse than it actually is - A high percentage of posts about this situation have been made by people that do not have cashouts with us, let alone have even played at our casinos.

Once again, any players that have outstanding issues, please post back or PM me, I have not received any queries concerning delayed cashouts in the last few days as all players should have received their withdrawals by now, or that seems to be the case.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[dcpam39]

Louise, i was a player, and would love to play again at your casinos. I find that the Rushmore casinos gives me more play time for my money than the other casinos. However, the delays that you have incurred without complete transparency make me a little nervous that my money is safe in Rushmore's hands. Now, this may be a little "over the top" on my part--but when it comes to my money--before i invest it, i need to have faith that the operator will pay and pay when they say they will if i have a payout.

I love the fact that you are there for us--and process our payments instantly-it's the reason i started playing at Rushmore, but you may have created a monster. You are not able to be around 24/7, but there was the expectation that you would be--especially in the early days.

Regarding the individuals who have jumped on the "bandwagon" and may not have played at the casino--could be that they are future depositors and have a vested interest in the outcome of these discussions.

As always we appreciate your involvement in our community,
Pam

 

[bb28]

Hi all,

Maybe I'm wrong in saying this, but there have been a lot of people 'jumping on the bandwagon' in these threads which has made this situation look a lot worse than it actually is - A high percentage of posts about this situation have been made by people that do not have cashouts with us, let alone have even played at our casinos.


Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hello Louise, I'm one of those people you mentioned above. I've only played there a couple of times and I didn't cash out. With all due respect and I do respect you for the assistance you offer here, but I don't see how the comments made by people like me are irrelevant. Players or non-players have a right to be concerned with the recent history. Also I think people have been more than patient and I don't see where anyone has been unduly unfair or nasty about it. So I'm not jumping on the bandwagon so to speak, I just voiced concern as others have done.

I for one have been impressed with your participation here, but it's not fair to lump me as one of "those people".

 

[vinylweatherman]

Hi all,

As previously admitted, we have been working with some delays much to everyones disappointment. I am not saying that these delays are acceptable, but we are not dealing with an issue of non-payment, we are dealing with delays - Again, I know this doesn't make it OK, and understand that player's expect a service where we work within the timeframes that we state to players. I hope that this won't happen again anytime soon.

Maybe I'm wrong in saying this, but there have been a lot of people 'jumping on the bandwagon' in these threads which has made this situation look a lot worse than it actually is - A high percentage of posts about this situation have been made by people that do not have cashouts with us, let alone have even played at our casinos.

Once again, any players that have outstanding issues, please post back or PM me, I have not received any queries concerning delayed cashouts in the last few days as all players should have received their withdrawals by now, or that seems to be the case.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I have a Rushmore account, but BEFORE I deposit I want to be certain this isn't another TUSK or Eurolinx in the making.

AGAIN you "beat about the bush", and say "delays"; WHAT "delays" are we talking about. What, Why, Where, When - TRANSPARENCY.

The quote "We are now waiting for more funds to arrive in our account so that we can send out the rest" is what REALLY set the ball rolling, and in the WRONG direction.

This implies that the delays are NOT to do with workload, but LACK OF CASH, with staff in finance having to "twiddle their thumbs" whilst waiting for more cash to arrive when they COULD be spending their working day processing withdrawals.

What is crucial to the assessment of the situation is where this cash is supposed to be coming from. If it is a matter of internal transfer, not much of a problem, BUT if it is a matter of having to fund these withdrawals from NEW money (I.e, money you don't yet have), the issue is NOT insignificant, since if this NEW money does not turn up, these delays will continue.

So far, I have not seen complaints about non-payment, and even the delays thread(s) have dropped off from being an active topic, so maybe this was an issue of "internal" cash transfer, but players worried about their deposits may well be holding off to see "clear water" between this issue, and them making further deposits.

 

[oldtrvlagt]

I have a Rushmore account, but BEFORE I deposit I want to be certain this isn't another TUSK or Eurolinx in the making.

AGAIN you "beat about the bush", and say "delays"; WHAT "delays" are we talking about. What, Why, Where, When - TRANSPARENCY.

The quote "We are now waiting for more funds to arrive in our account so that we can send out the rest" is what REALLY set the ball rolling, and in the WRONG direction.

This implies that the delays are NOT to do with workload, but LACK OF CASH, with staff in finance having to "twiddle their thumbs" whilst waiting for more cash to arrive when they COULD be spending their working day processing withdrawals.

What is crucial to the assessment of the situation is where this cash is supposed to be coming from. If it is a matter of internal transfer, not much of a problem, BUT if it is a matter of having to fund these withdrawals from NEW money (I.e, money you don't yet have), the issue is NOT insignificant, since if this NEW money does not turn up, these delays will continue.

So far, I have not seen complaints about non-payment, and even the delays thread(s) have dropped off from being an active topic, so maybe this was an issue of "internal" cash transfer, but players worried about their deposits may well be holding off to see "clear water" between this issue, and them making further deposits.

I couldn't have said it better...the $600 last month I may have spent at a Rushmore casino went someplace else. If I am a little wary, what about the rest of the people reading about these issues? I'm not "jumping on a bandwagon" it only makes for good common sense. If I hear of a company that may or may not have cash flow problems do you think I'm going to run out and buy stock? I do a little online gambling and when I win a timely payment is in order. Nice is fine but just show me the money

 

[arash]

Still pending

Hi all,

As previously admitted, we have been working with some delays much to everyones disappointment. I am not saying that these delays are acceptable, but we are not dealing with an issue of non-payment, we are dealing with delays - Again, I know this doesn't make it OK, and understand that player's expect a service where we work within the timeframes that we state to players. I hope that this won't happen again anytime soon.

Maybe I'm wrong in saying this, but there have been a lot of people 'jumping on the bandwagon' in these threads which has made this situation look a lot worse than it actually is - A high percentage of posts about this situation have been made by people that do not have cashouts with us, let alone have even played at our casinos.

Once again, any players that have outstanding issues, please post back or PM me, I have not received any queries concerning delayed cashouts in the last few days as all players should have received their withdrawals by now, or that seems to be the case.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I think i have to change my signature too, like Casinomeister said ...

Maybe like this: Everyone wins - some will hit the jackpot buth some cash outs stay in pending !!!
I am waiting (Neteller) sinds 10 sept too (my birthday) , and yes Louise and withdrawals dep. knows it!

 

[arash]

chat

Chat service:

claire: ok I just spoke to the accounts department and it should be done by Friday (18 sept)

claire: sorry for the delay



hmmmm Today is 16 september!

 

[Pulver]

8 days for a Neteller withdrawal!?

Get your effin act together Rushmore!