A Letter To Players Of Slots Oasis Casino

[LaurieJim]

I just wanted to say a few things about Slots Oasis and the way i feel the customers are being treated as far as payments and the reason why?

Why you ask? There are some pretty peeved off customers who have waited for so long on the money they have won, i myself had a great run starting last week at both Slots and Rushmore, heres how it went down.

I had a cashout of 300.00, was excited, p.m'ed Louise, had a reply back that she would be sending it over to the accounts mgr. so that he could take care of this for me, well waited a bit and decided to play some more, so i reversed it, got it up to 2k, cashed out, did the same thing at Rushmore, boom!!! another 2k cashed out.


I made many calls and was on chat several times, with both casinos, i wanted to know what was going on with my withdrawals, got the same as everyone else, Louise is on vacation, she will be back on Tuesday, then Louise will be back on Sunday and now i guess Louise will be back Wed. so Louise has said.

I did get ahold of a customer service rep, who unlike the others gave me the skinny as to whats going on, first of all he feels bad that there is nothing he can do about it as far as getting folks paid as there is a problem with back logged withdrawals and upper management, its not the C/S reps fault.

When i found out it could be next week or much later that i would get paid, i played the hell out of it, of course the house won, this time, cant win everytime.

I feel that Louise, and i do like Louise alot, but is she being honest with us here at Casinomeister, as a casino rep. and friend to the player or is she now in the role of upper management, not being forth coming about what really is going on, i want to think her hands are tied, we have heard a couple of reasons why, wasn't this an issue awhile back?

I saw those red flags you talked about Nashvegas and i will not be playing at these casinos anymore till i know that these issues with payments have been resolved. This is nothing personal against Louise or the customer service staff at all but the ones above them, such as the so called V.I.P department and upper management.

Rant over!!!!!!!!!

Laurie

 

[dcpam39]

Laurie,

I thought you had been paid out, when i saw Louise's posting on the thread about Cherry Red, sorry that your withdrawal was not processed.

I don't believe any employee of a casino is also a friend of the player, irregardless of how pleasant they are to deal with---after all we have competing goals, they want to take our money, we want to take(win) theirs,

Thanks for updating us, I was wondering how it worked out for you,
Pam

 

[vegetagirl2008]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen". She is not here right now so what are we suppose to do, wait till she comes back. I am not blaming Louise she is a great person, but the staff needs some work. She needs a back-up just in case she is not there or even so go by what their site states in regards to payments. And if they cannot pay anyone in that time frame give them an explanation as to why. Why should people wait and wait for their payments to be approved.

 

[DaveG39]

My last cashout at Rushmore went as promised, 8 working days. I Had another approved on Friday, we'll see how long it takes.

 

[gloria460]

I just downloaded Cherry Red last week. I deposited twice but of course didn't win and I wonder now if I would have been paid timely. I think I'll also let them sit for awhile or even longer until an explanation and the problem is resolved.

 

[Nifty29]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen

This is a very important point.

The Rushmore group has stated (and told Bryan I believe) that there has been 'processor issues' which have caused the delays in payments.

Yet, when a player contacts Louise, she can have it paid almost immediately.

So where is the processing problem? If Louise can pay someone instantly, why cant every other player be paid within 24-48 hours?

If the wheels stop turning when Louise isnt there, then either the staff need replacing or they need to employ someone else who can do what she does.

Mind you, the only advantage of having Louise there is that CM members are able to get priority, which, while its great for us, isnt fair to other players.

 

[hitobito2005]

My last Neteller withdrawal took 5 working days, the two before that took 9 working days each. The first two I had to contact Louise over but the 3rd was processed on its own.

 

[rchybnker72]

Slots Oasis

paid me $1150 Sat night-8 days
Rushmore paid me $2450 Sat Night 7 days
Cherry Red $300 in 2 days.

none are as fast as Clubworld or Jackpot Capital but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

 

[KasinoKing]

... but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

If you will play with scum you get what you deserve.

Hopefully now that you have found CM you wont get tempted by any of these rogues!

KK

 

[smiley]

My first and only withdrawal I had with slots oasis I had to have Louise handle it and she did, with in 5 minutes I got my approval and my money . I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL

 

[LaurieJim]

My first and only withdrawal I had to have Louise handle it and she did, with in 5 minutes I got my approval and my was sent my money. I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL

I hope Smiley, that after or if you get your money, you become rogue free from that group, if i can do it you can too, i havent played or even given them a second thought and i still get all these free chip offers all the time, they just go straight to the trash bin.

Back to Qt, i have had Anna @ 3 Dice do this for me while on chat, Tom at club, while on the phone, Inetbet pays like clock work and even the Titan Casino withdrawal was in my account within an hour of cashing out, i will never understand what the big deal is and long delays at some casinos............I even nicknamed Louise "Lightening Louise" once as it was so fast..........laurie

 

[vegetagirl2008]

Lauriejim I hope you get your money and fast. Take this as a learning experience and next time you know what to expect from these casinos. Just look at it like this slow pay is better than no pay. But even though you should have received your funds much quicker than this. Just trying to cheer you up Girl. Lord knows you need it. I have experienced this once and boy the wait was murder, I had to get so much paid for and I was counting on that money, so I know the feeling. Kudos to you for being patient, me I was snapping @ my husband and he looked at me like I had two heads.

Expired Image

 

[LaurieJim]

Lauriejim I hope you get your money and fast. Take this as a learning experience and next time you know what to expect from these casinos. Just look at it like this slow pay is better than no pay. But even though you should have received your funds much quicker than this. Just trying to cheer you up Girl. Lord knows you need it. I have experienced this once and boy the wait was murder, I had to get so much paid for and I was counting on that money, so I know the feeling. Kudos to you for being patient, me I was snapping @ my husband and he looked at me like I had two heads.

Expired Image

Thanks for the cheer up money has already been played back and im over it, it was my fault, should have let it sit there for a week or so, when its a weekend and you have been waiting since wed. or thursday, it was to damn tempting not to play, that is ,when thats all you have to play on., im in no way knocking Louise as she is a good person and i like her alot........laurie

 

[RobWin]

Thanks for the cheer up money has already been played back and im over it, it was my fault, should have let it sit there for a week or so, when its a weekend and you have been waiting since wed. or thursday, it was to damn tempting not to play, that is ,when thats all you have to play on., im in no way knocking Louise as she is a good person and i like her alot........laurie

Say it ain't so Laurie, damn girl...all $4,000?? Didn't you say you had roughly around a $2K cashout from 2 casinos in this group last week...

Say this word over and over again for the next two weeks now....

WILLPOWER​

 

[LaurieJim]

Say it ain't so Laurie, damn girl...all $4,000?? Didn't you say you had roughly around a $2K cashout from 2 casinos in this group last week...

Say this word over and over again for the next two weeks now....

WILLPOWER​

Im over it Rob, yep had really over that amount, was just waiting, leaving most in and playing on the other, it just ran out, what can i say? guess i should have used the weekend up to do chores around the house..................NOT ......lol..................laurie

 

[RobWin]

Im over it Rob, yep had really over that amount, was just waiting, leaving most in and playing on the other, it just ran out, what can i say? guess i should have used the weekend up to do chores around the house..................NOT ......lol..................laurie

Yes, you should have...the next time you have a MAJOR moment of weakness like that one, call me and I will give you a 30 minute session of counseling that will only cost you about 5% of what you lost back there...now how can you turn down an offer like that one!

 

[Stovetopp]

Yes, you should have...the next time you have a MAJOR moment of weakness like that one, call me and I will give you a 30 minute session of counseling that will only cost you about 5% of what you lost back there...now how can you turn down an offer like that one!

In defense of Laura...
Laura seems to play a lot..Obviously the 4k was not a life or death situation for her at this particular time......As an old time gambler, there is no better time to "press" than with the casino's money.......Who to tell that she may have hit a random jackpot or playing 5 or 20 bucks a pop she couldn't get 5 of whatever for another 5 k?
Grant you , one feels like an ass if after winning one gives it all back but eh, THAT'S GAMBLING!!1

 

[RobWin]

In defense of Laura...
Laura seems to play a lot

I can't dispute that one...

..Obviously the 4k was not a life or death situation for her at this particular time......As an old time gambler, there is no better time to "press" than with the casino's money

I can however challenge that statement, it is never the casinos money once you have won it...that's the type of thinking that causes gamblers to tilt when they clearly should have walked away with their money!

"A player goes on tilt when his or her emotions take over. A player on tilt no longer plays rationally and instead plays like a maniac. Often, the player just suffered a bad beat and is very upset. A player on tilt often loses a lot of money, so going on tilt needs to be avoided. However, even the best players can go on tilt at times"

.......Who to tell that she may have hit a random jackpot or playing 5 or 20 bucks a pop she couldn't get 5 of whatever for another 5 k?

The odds of that happening are almost phenomenal.. I believe Laurie actually did hit a random with the money she won before she played it back.

Grant you , one feels like an ass if after winning one gives it all back but eh, THAT'S GAMBLING!!1

Agreed!

 

[Balky]

It doesnt have to be a life and death situation, but its annoying to see a considerable amount lost because the casino did not pay in time. If the cashout had been processed in the expected usual timeframe, there would have been no willpower needed for cashing the entire amount. A passionated player naturally at least considers pressing the reverse-button when he wants to make another game. I am pretty sure that most of us have had such an expensive "weak moment". As for an example, two years ago I reversed a 2 K withdrawal after having hit the Fruitmania JP, and eventually lost it all on roulette. Fact is that due to the house-edge casinos win longterm, and cashout delays work in favor of the casino. Thats why quick withdrawal processing is so important. The player community can have a certain influence by preferring to deposit in the fastpaying casinos. Cashout delays like this one simply may not occur, and it cant be that a an entire casino is paralyzed when one single person is away for a couple of days.

Balky

 

[Kenny Lingus]

All of you who play at these casinos and tolerate this sh*t are to blame! Why would anybody accept this b.s by continuing to give these casinos the benefit of the doubt (and your $)?

Would any of you play at a B&M casino where you would have to come back next Thursday (well, maybe, call first to be sure...) to collect your winnings?

And would the Rushmore group allow you to gamble with an IOU, promised from next Friday's check?

I think not, on both accounts. So why do some of you put up with this crap? What excuse do you use on your better judgement to justify putting your hard earned cash into these embarassments?

Sorry for being so harsh, but it's the unfortunate truth!

 

[gambler777]

Wow Now I know another reason I like to play at Inetbet. My withdrawals there are processed and in my bank one business day after I request them. Have never had to contact anyone, other than to send bank info to support. They get it to accounting,, and I am paid. Keep it up Emily and Inetbet support and accounting. By the way I understand Laurie,, in fact my alias on Inetbet is gamblingfool....lol Everyone have a great week.

 

[LOOKAWAY]

You all know right that Louise only does these withdrawals for casino meister members, so the casinos she works for stay accredited at casino meister and stay within good order with it's members.

Don't forget, people browse this forum without signing up. Now if they see these RTG casino getting praised all over this forum-THEY PLAY THERE!

The pay of is huge! Just having Louise REP it here, for her lot!


Someone had to say it right, and if I do get a withdrawal I will defiantly have Louise take care of it! I'm going to get mine to, you know

 

[Tengil]

I think its extremely naive to think that Louise would be the only one processing withdrawals.

I would say its down to cashflow problems. And this isnt actually the first time either.

But worth to remember is that cashflow problems isnt always a sign of financial trouble. Quite often just poor money management.

So if I had a wd pending I wouldnt be that worried, altough I would probably reverse it and lose it. Thats why I personally choose carefully where I play.

 

[Louise]

Hello everyone

First of all, thank you for all of the kind comments - Even though yes, I am a worker for this company, of course, I am the rep here and the idea is that I can help out players through this forum and offer flushing of withdrawals etc which we currently don't offer for other players. I very much enjoy helping out people as both customers and as friends

I agree 100% that we should be working within the time frame we have set and that pending withdrawals that go over this time is unacceptable. I won't go in to the reasons/excuses for recent delays but can assure everyone that this matter has been discussed with the casino manager and that solutions will be put in place over the next few days to ensure that we can offer the fastest and most proficient service for players both on Casinomeister and off of Casinomeister alike.

To finish off, I would like to offer sincere apologies for those players that have been affected by these delays and as always am here for players should they need assistance with anything or questions answered.

Watch out for some new and exciting things coming soon!

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[chuchu59]

Louise,

In the meantime what can you do to help those withdrawals that are hanging in the balance. The delays are solely the casino's fault and there is no way you can flush these withdrawals. It saddens me to hear that Laurie reversed and lost the whole lot. Yes, she did not have the willpower but the casino should also be held responsible to some extent. The rogue casinos use delay tactics in the hope that players reverse and lose and I have succumbed to that on many, many occasions. I tend to think the Rushmore Group is above that so please tell me what can you do for these poor souls while their cashouts are in limbo.