Rizk - 24hr pending guideline - The New Norm

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Just a quick gripe/vent/moan, There was a time not long ago that I recommended Rizk left and right for many reasons, but one of the main highlights was the lightning fast withdrawals. I often joked that the withdrawal lock was rather pointless as by the time I went to hit lock the withdrawal was already in process.

I griped when the 15-60min average became a couple hours, with good humor.

When my standard WD pending period moved to 8+ hrs I griped with less humour about the now standard "We strive to complete withdrawals within 24hrs" response from support on any inquiry about pending times.

Now that my average wd time sits at 12+hrs and my current one is around 18+hrs pending I'm rather humourless.

My loyalty and continued play on Rizk from here on out is pending... period.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
It's a shame as Rizk is probably the only MTST casino I played at regularly, and that was largely due to Captain Rizk. Shame about the dodgy GIG group behind them. Only closed my account due to SOW concerns, but at least CR answered my questions and didn't try to hide and not answer them like many other reps did at the time.
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Its not just rizk.. its mt secures new guideline... they wait you to play your money back

The basic policy at all MTST sites has always been 24hrs, but it's only Rizk I've noticed a major delay at over the last couple months, Guts still cashes in a couple hrs, Cashmio is usually fairly quick, Shadowbet and Metal are decent as long as it's during office hours. Omnia was more on par with Rizk, but it's a new label so I don't have pre-existing expectations that were created by prior play and loyalty there.

Just rubs me the wrong way that basic operating policy was upended basically overnight and the pat response is "that's always been our policy" sure... and my policy is to not play at places that keep me pending longer than a few hours (as a general rule) *shrugs*
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
The basic policy at all MTST sites has always been 24hrs, but it's only Rizk I've noticed a major delay at over the last couple months, Guts still cashes in a couple hrs, Cashmio is usually fairly quick, Shadowbet and Metal are decent as long as it's during office hours. Omnia was more on par with Rizk, but it's a new label so I don't have pre-existing expectations that were created by prior play and loyalty there.

Just rubs me the wrong way that basic operating policy was upended basically overnight and the pat response is "that's always been our policy" sure... and my policy is to not play at places that keep me pending longer than a few hours (as a general rule) *shrugs*

Guts..... Last year withdrawals used to take couple minutes to one hour... Now allways close to 24hours if you dont go to chat and ask them to hurry...
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
What method are you using to withdraw too?

Rizk have implemented a automatic payment system, like Videoslots Casino has.

When I withdraw now to Neteller and Lock it as soon as I request the withdraw, the withdraw hits my neteller basically instantly, usually 2 minutes wait time on avergae, but it is basically instant for ewallets. So you should use neteller if you want instant withdraws. :)
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Maybe they just don't like the cut of my jib, only use ecopayz.. maybe it's an anti-maplesyrupsucker conspiracy?

*shrugs*

Still get near instant withdrawals at videoslots, direx/N1, Twin and others.. It's nice to have options ;-)
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Guts.. 12 hours pending and still counting... support has told me twice that they will try to speed up withdrawal... Shame that it has come to this with mt secure casinos... Not going to play any of their brands anymore
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
Hello and good day everyone,

Sorry for not addressing this thread earlier.

We're always trying our best too keep the withdrawal times as low as possible and reading that you have noticed such an increase in the waiting time is sad to hear.

The amount of withdrawals we have has gone up lately so our payments department is busier than ever, but we're glad that there are so many winners withdrawing. To battle the increasing amount of withdrawals we're constantly recruiting more payments agents into our team and I hope and believe that you will see improvements with the withdrawal times shortly. Our goal is, of course, to achieve our signature lightning fast withdrawal times again.

May the luck be with you all and have a great week.

Best regards,
Sebastian
Rizk.com
 

Xmillz123

Newbie member
PABnoaccred
Joined
Sep 15, 2018
Location
Ipswich Suffolk
Your shit I’ve been waiting nearly 24hrs still not approved I’ve been here over 3+years sort it out ur going to lose custom like this I’ve already considered changing casino
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Without a doubt, the competition has seen a healthy increase in "used to go to rizk" deposits from my IP
When loyalty seems to be a detriment rather than something to be honoured and rewarded it's an easy move.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I think it's clever PR spin, more winners so our hands are tied kinda thing. When really there is no excuse for withdrawal times to go UP in this day and age
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
I think it's clever PR spin, more winners so our hands are tied kinda thing. When really there is no excuse for withdrawal times to go UP in this day and age

Downsizing, outsourcing to offset the expenses incurred from fines and censures?
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Taking a guess?

Seems like something that used to be done in the same office space as live support that is now separate and less efficient, so either less staff doing more work, or same staff dealing with more work..

Since they've shuttered most of the side projects and start-ups, I'd assume it's the former..
 

Full tilt

Experienced Member
Joined
Jun 11, 2013
Location
Milton Keynes
I made a withdrawal at about 0330 this morning: went into my account straight after to lock it and it was already showing as approved!
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
I hear that from others as well, yet every one of mine for the last 3-4 months+ has been longer and longer. Two days ago, during office hours, it sat pending 12hrs again. One starts to take it personally after a while.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Your shit I’ve been waiting nearly 24hrs still not approved I’ve been here over 3+years sort it out ur going to lose custom like this I’ve already considered changing casino
The reps are here to help, which they generally do. Therefore the tone and abuse in your post in unnecessary. Do it again and your stay here from now will be become far less than 24-hours pending.
Thanks.
 

GourdFollower

PAB Admin
Staff member
CAG
MM
Joined
Feb 17, 2013
Location
gourdville
@Xmillz123 We notice that you have posted about your issue after submitting a PAB. This is in violation of our Player Arbitration Policies and Procedures (see item 1.10) which we expect you to read and comply with. Please let us know whether you would like to proceed with your PAB or whether you prefer to continue posting in the forums. Until we hear back from you, your PAB is on hold.
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
I get my Rizk withdrawals to PayPal within seconds. It would be a crying shame if it rose to something like 24 hours as Rizk is currently leading the field among my regular casinos for withdrawals.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I assume that most of reputable operators try their best to handle withdrawals fast as possible. Some as we know have automatic withdrawals in place when certain criteria is met (same method, verified account, until certain amount and what ever rules are set). These delays probably most of the time are caused unexpected high amount of processed withdrawals or documents, staff having holidays or out sick or just short of staff temporarily.

Not defending casinos here, but it's almost mission impossible to promise some exact time but asap. One day it might take just a moment and sometime when high traffic can take long. Would guess that if some operator says 24h they mostly mean time when CS is allowed to push payment team to get withdrawal processed.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hello and good day everyone,

Sorry for not addressing this thread earlier.

We're always trying our best too keep the withdrawal times as low as possible and reading that you have noticed such an increase in the waiting time is sad to hear.

The amount of withdrawals we have has gone up lately so our payments department is busier than ever, but we're glad that there are so many winners withdrawing. To battle the increasing amount of withdrawals we're constantly recruiting more payments agents into our team and I hope and believe that you will see improvements with the withdrawal times shortly. Our goal is, of course, to achieve our signature lightning fast withdrawal times again.

May the luck be with you all and have a great week.

Best regards,
Sebastian
Rizk.com

Can I ask you a question? So why is it that me and others are getting withdraws done within minutes as soon as you lock them, to ewallets? have you added an automatic withdraw system for ewallets only? And are all those complaining in this thread withdrawing to other methods that have to be done manually?

Would be nice to finally get an official answer to this. As I have noticed for the last few months withdraws are basically instant now to ewallets as soon as you lock them and that does not matter what time of day/night it is either :p

Thanks in advance :)
 
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