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Rizk Source of Wealth Bullshit!

Discussion in 'Online Casinos' started by Deeplay, May 8, 2018.

    May 8, 2018
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Rizk now wanting my source of wealth and refusing to process my pending withdraws until they have documents

    I am self employed all income generated through paypal so have had to send really private information via email as guess what they have no secure point to upload my documents.

    They are refusing to process my withdraw and will hold my money until they have documents I can not provide. Maybe a rep here from Rizk can advise on this ?

    I was not happy at having to send very private info via email they are asking things i do not have.
     
  2. May 8, 2018
  3. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
  4. May 8, 2018
  5. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    What I hate about this is that they now have your money held to ransom . If you really cannot provide what they require do they get to keep your money ? They were quite happy taking your supposedly stolen money . Or will they just refund your deposit and close your account ?
     
    Deeplay likes this.
  6. May 8, 2018
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yep they timed it well ... so in effect I was told you wont be paid on your withdraw until we know your full financial history! but of course they still allow me to deposit. So they are happy to take the money without verifying my source of wealth!
     
    AmGam likes this.
  8. May 8, 2018
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    “Gambling businesses have a responsibility to ensure that they keep crime out of gambling and tackle problem gambling – and as part of that they must be constantly curious about where the money they are taking is coming from.”
    You must register/login in order to see the link.

    This is what they are up against. And it's happening (or will be happening) everywhere in the EU/UK.
     
    GC_Konstantin and Nicola like this.
  10. May 8, 2018
  11. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    So why aren't they doing it at the deposit stage if they're so curious about where the money is coming FROM?
     
    AmGam, FavoPlayer, Temprush and 9 others like this.
  12. May 8, 2018
  13. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    understood but as said they still accept deposits/ and if i was a crook ... which i aint ...) they are still happy to keep taking the deposits ....
    and the request I got was for information I simply do not have.

    Along with that what if i could not provide the info they just sit on my funds ? or they refund ?
    Sure they need to check sources as its a UKGC requirement

    but sending very sensitive information by email ? that is very unprofessional and yet I have been forced to.

    I dont know who will read the screen shots I sent, and it was sent in a very insecure way. Anyway so far im stuck in limbo on this one.
     
    1366613 likes this.
  14. May 8, 2018
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Maybe the UKGC will be equally ardent in their quest to find the source of funds behind bcasino to whom they recently granted a license.
     
    Webzcas, spintee, Jasminebed and 3 others like this.
  16. May 8, 2018
  17. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    And the mysterious new owner of Betat, who's taken over 2 UKGC licenses
     
    Webzcas and Casinomeister like this.
  18. May 8, 2018
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Coming from
    Therefore no reason to do it on withdrawal, should be done on deposit.

    Was it for responsible gaming or aml @Deeplay
     
    1366613 and GC_Konstantin like this.
  20. May 8, 2018
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    The UKGC has done nothing but give all casinos the power to delay withdraws and deploy tactics. I see an increase in complaints and PABs filed here this year.

    Maybe next time the UKGC wants to play god they should actually think about it and require casinos to request this right after account creation.
     
    Borgie likes this.
  22. May 8, 2018
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I agree with the UKGC in spirit - it's the implementation of this that is problematic. As far as I can tell, the UKGC has just thrown this at these casino operations and told them to sort it out. Not a lot of cooperation or consultation is being implied here.
     
    Borgie and lockinlove like this.
  24. May 8, 2018
  25. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    You will ultimately get your money either way, if you refuse and they have strong enough suspicion to take it to the relevant authorities then they have an incredibly elaborate report to do and the authorities then hold it pending an official investigation. So the Casino will never “keep” the money.

    They aint gonna do that, not for a few £1000 straight deposits.

    If you refuse they will refund net deposits and close your account though, and i’m guessing it will be groupwide at all MT Secure trade sites.
     
  26. May 8, 2018
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'm pretty sure I've never seen anything in the regulations that allow them to refund net deposits rather than the account balance. Do you have a link please?
     
    GC_Konstantin likes this.
  28. May 8, 2018
  29. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I agree, however there are regulations, which Rizk don't seem to be following. They can't just keep the money if you don't supply the documents, and they can't use aml documents for anything else, something they have confirmed they do do, in another thread.
    The ukgc should step in and give clear guidance.
    Whatever though, this should rarely be done on withdrawal.
     
  30. May 8, 2018
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    No one said anything about keeping the money. I think you may be over reacting here a bit. The casino rep hasn't even had a chance to look into this or respond.
     
  32. May 8, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    From the OP

    They are refusing to process my withdraw and will hold my money until they have documents I can not provide.

    He can't provide the documents, and they are holding his money until he does something he cannot do. :confused:
     
  34. May 8, 2018
  35. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well I dont doubt I will get my money one way or another, but right now they are holding the withdraw and CS confirmed they will not process the withdraw until I comply.

    I have sent 2 documents and am not sending anything further as it is private information which I would never send via email no matter what, and I dont want unknown people knowing my business. As I feel I am being forced to do right now.

    But as I tested out earlier, I did a £10 deposit which was accepted with out issue. This I do have a problem with. But of course give them chance to respond im not out to hang anyone

    But from what I have seen so far implementation of this ruling by Rizk is shoddy to say the least.

    My primary billing agent is Paypal, doing 100s of transaction monthly and I will never give out that information to anyone as it contains private and sensitive information of our clients. But they can see monthly / yearly revenues which I sent reluctantly (via email )

    But lets see what the response is. )
     
  36. May 8, 2018
  37. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    dont get this BS with bookies. why i boycott VS and other places now.

    I'm also self employed will not send my information to casino sites. Ask for it before i deposit not when i want to withdraw
     
    Valhalla and GC_Konstantin like this.
  38. May 8, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Well Captain Rizk said here

    Your Input Please - Rizk Casino answers submitted players' questions here!!

    Yes after 72 hours all funds will be returned to their originator unless there is suspicious activity on the account in which case they are reported to the relevant authorities as they are now.

    which was a response to

    What if a customer refuses to give you what you ask for under RG issues, will you immediately close his account and pay him any balance, and would it be treated as a self exclusion, or just an account closure?

    Are you saying they allowed you deposit AFTER you refused to supply any more documents?

    Have they said if it's RG or AML they are asking for?
     

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