Rizk Source of Wealth Bullshit!

Deeplay

New World Order
webmeister
CAG
mm1
Rizk now wanting my source of wealth and refusing to process my pending withdraws until they have documents

I am self employed all income generated through paypal so have had to send really private information via email as guess what they have no secure point to upload my documents.

They are refusing to process my withdraw and will hold my money until they have documents I can not provide. Maybe a rep here from Rizk can advise on this ?

I was not happy at having to send very private info via email they are asking things i do not have.
 

Borgie

Meister Member
Rizk now wanting my source of wealth and refusing to process my pending withdraws until they have documents

I am self employed all income generated through paypal so have had to send really private information via email as guess what they have no secure point to upload my documents.

They are refusing to process my withdraw and will hold my money until they have documents I can not provide. Maybe a rep here from Rizk can advise on this ?

I was not happy at having to send very private info via email they are asking things i do not have.
What I hate about this is that they now have your money held to ransom . If you really cannot provide what they require do they get to keep your money ? They were quite happy taking your supposedly stolen money . Or will they just refund your deposit and close your account ?
 

Deeplay

New World Order
webmeister
CAG
mm1
What I hate about this is that they now have your money held to ransom . If you really cannot provide what they require do they get to keep your money ? They were quite happy taking your supposedly stolen money . Or will they just refund your deposit and close your account ?
Yep they timed it well ... so in effect I was told you wont be paid on your withdraw until we know your full financial history! but of course they still allow me to deposit. So they are happy to take the money without verifying my source of wealth!
 

Casinomeister

Forum Cheermeister
Staff member
“Gambling businesses have a responsibility to ensure that they keep crime out of gambling and tackle problem gambling – and as part of that they must be constantly curious about where the money they are taking is coming from.”
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This is what they are up against. And it's happening (or will be happening) everywhere in the EU/UK.
 

brianmon

Meister Member
webby
mm4
“Gambling businesses have a responsibility to ensure that they keep crime out of gambling and tackle problem gambling – and as part of that they must be constantly curious about where the money they are taking is coming from.”
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This is what they are up against. And it's happening (or will be happening) everywhere in the EU/UK.
So why aren't they doing it at the deposit stage if they're so curious about where the money is coming FROM?
 

Deeplay

New World Order
webmeister
CAG
mm1
understood but as said they still accept deposits/ and if i was a crook ... which i aint ...) they are still happy to keep taking the deposits ....
and the request I got was for information I simply do not have.

Along with that what if i could not provide the info they just sit on my funds ? or they refund ?
Sure they need to check sources as its a UKGC requirement

but sending very sensitive information by email ? that is very unprofessional and yet I have been forced to.

I dont know who will read the screen shots I sent, and it was sent in a very insecure way. Anyway so far im stuck in limbo on this one.
 

colinsunderland

Experienced Member
webmeister
MM
“Gambling businesses have a responsibility to ensure that they keep crime out of gambling and tackle problem gambling – and as part of that they must be constantly curious about where the money they are taking is coming from.”
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This is what they are up against. And it's happening (or will be happening) everywhere in the EU/UK.
Coming from
Therefore no reason to do it on withdrawal, should be done on deposit.

Was it for responsible gaming or aml @Deeplay
 

lockinlove

Staring into the sun
PABaccred
The UKGC has done nothing but give all casinos the power to delay withdraws and deploy tactics. I see an increase in complaints and PABs filed here this year.

Maybe next time the UKGC wants to play god they should actually think about it and require casinos to request this right after account creation.
 

Casinomeister

Forum Cheermeister
Staff member
I agree with the UKGC in spirit - it's the implementation of this that is problematic. As far as I can tell, the UKGC has just thrown this at these casino operations and told them to sort it out. Not a lot of cooperation or consultation is being implied here.
 

SpinUk

Senior Member
PABnonaccred
MM
You will ultimately get your money either way, if you refuse and they have strong enough suspicion to take it to the relevant authorities then they have an incredibly elaborate report to do and the authorities then hold it pending an official investigation. So the Casino will never “keep” the money.

They aint gonna do that, not for a few £1000 straight deposits.

If you refuse they will refund net deposits and close your account though, and i’m guessing it will be groupwide at all MT Secure trade sites.
 

colinsunderland

Experienced Member
webmeister
MM
You will ultimately get your money either way, if you refuse and they have strong enough suspicion to take it to the relevant authorities then they have an incredibly elaborate report to do and the authorities then hold it pending an official investigation. So the Casino will never “keep” the money.

They aint gonna do that, not for a few £1000 straight deposits.

If you refuse they will refund net deposits and close your account though, and i’m guessing it will be groupwide at all MT Secure trade sites.
I'm pretty sure I've never seen anything in the regulations that allow them to refund net deposits rather than the account balance. Do you have a link please?
 

colinsunderland

Experienced Member
webmeister
MM
I agree with the UKGC in spirit - it's the implementation of this that is problematic. As far as I can tell, the UKGC has just thrown this at these casino operations and told them to sort it out. Not a lot of cooperation or consultation is being implied here.
I agree, however there are regulations, which Rizk don't seem to be following. They can't just keep the money if you don't supply the documents, and they can't use aml documents for anything else, something they have confirmed they do do, in another thread.
The ukgc should step in and give clear guidance.
Whatever though, this should rarely be done on withdrawal.
 

Casinomeister

Forum Cheermeister
Staff member
I agree, however there are regulations, which Rizk don't seem to be following. They can't just keep the money if you don't supply the documents, and they can't use aml documents for anything else, something they have confirmed they do do, in another thread.
The ukgc should step in and give clear guidance.
Whatever though, this should rarely be done on withdrawal.
No one said anything about keeping the money. I think you may be over reacting here a bit. The casino rep hasn't even had a chance to look into this or respond.
 

colinsunderland

Experienced Member
webmeister
MM
No one said anything about keeping the money. I think you may be over reacting here a bit. The casino rep hasn't even had a chance to look into this or respond.
From the OP

They are refusing to process my withdraw and will hold my money until they have documents I can not provide.

He can't provide the documents, and they are holding his money until he does something he cannot do. :confused:
 

Deeplay

New World Order
webmeister
CAG
mm1
Well I dont doubt I will get my money one way or another, but right now they are holding the withdraw and CS confirmed they will not process the withdraw until I comply.

I have sent 2 documents and am not sending anything further as it is private information which I would never send via email no matter what, and I dont want unknown people knowing my business. As I feel I am being forced to do right now.

But as I tested out earlier, I did a £10 deposit which was accepted with out issue. This I do have a problem with. But of course give them chance to respond im not out to hang anyone

But from what I have seen so far implementation of this ruling by Rizk is shoddy to say the least.

My primary billing agent is Paypal, doing 100s of transaction monthly and I will never give out that information to anyone as it contains private and sensitive information of our clients. But they can see monthly / yearly revenues which I sent reluctantly (via email )

But lets see what the response is. )
 

nutnut

Meister of Infractions
dont get this BS with bookies. why i boycott VS and other places now.

I'm also self employed will not send my information to casino sites. Ask for it before i deposit not when i want to withdraw
 

colinsunderland

Experienced Member
webmeister
MM
Well I dont doubt I will get my money one way or another, but right now they are holding the withdraw and CS confirmed they will not process the withdraw until I comply.

I have sent 2 documents and am not sending anything further as it is private information which I would never send via email no matter what, and I dont want unknown people knowing my business. As I feel I am being forced to do right now.

But as I tested out earlier, I did a £10 deposit which was accepted with out issue. This I do have a problem with. But of course give them chance to respond im not out to hang anyone

But from what I have seen so far implementation of this ruling by Rizk is shoddy to say the least.

My primary billing agent is Paypal, doing 100s of transaction monthly and I will never give out that information to anyone as it contains private and sensitive information of our clients. But they can see monthly / yearly revenues which I sent reluctantly (via email )

But lets see what the response is. )
Well Captain Rizk said here

Your Input Please - Rizk Casino answers submitted players' questions here!!

Yes after 72 hours all funds will be returned to their originator unless there is suspicious activity on the account in which case they are reported to the relevant authorities as they are now.

which was a response to

What if a customer refuses to give you what you ask for under RG issues, will you immediately close his account and pay him any balance, and would it be treated as a self exclusion, or just an account closure?

Are you saying they allowed you deposit AFTER you refused to supply any more documents?

Have they said if it's RG or AML they are asking for?
 
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