Resolved AllBritishCasino verification problem

[PinPoint3]

Hi All,

Registered to ask advice about my issue. Have been a customer at AllBritishCasino , making multiple deposits, withdrawals in past 12 months. Then triggered by my (last) withdrawal (less than £1000, not even my biggest withdrawal at this site) they asked additional documents. and then some more and then some more and some more. It got so ridiculous, especially moving the goalpost constantly in their emails even contradicting themselves, that I decided will not provide any more documents as I already felt uneasy of their quite intrusive behaviour of wanting to know every single detail of my financials, details.. This is all after I provided multiple documents of passport copies, proof of address documents, payslips, bank accounts etc. Will be honest if the number of documents I already provided is not enough for them to validate me as an existing person making valid deposits then there literally arent any documents that could prove that. I might be a ghost or a high level financial terrorist or whatever they think of me, its all just ridiculous.

Very much feels like the plan is clear to delay the withdrawal despite this is only literally few hundreds of pounds. Neither my deposits were any special, I did check my statements last 4 months were overall 1500 deposited with multiple smaller deposits amounting to around 700-800 or so. I even had higher cashouts than current amount pending, I guess I wasnt a potential criminal back then.
I am certainly not high volume VIP player moving round thousands of pounds in any way per month. all documents provided showed this that none of my deposits are out of line with my salary as per payslip, especially as part of my deposits simply funded by withdrawn amounts as well.

While the tone of their customer team is rather condescending, dealt with some gambling sites in my life, but this site took to a new level. Even they dont know what they want to see, they asking for bank statement showing certain deposit made to them, yet asking for bank accounts for periods I did not even make a deposit to them and then they admit they will always ask new documents even if I provide whatever they wanted last time.
Having said that never once I had any issue of verifying myself before but this high forensic detail is all new to me, maybe if the pending amount would be quite higher I would think about seeking out some independent legal advice on this, but over few hundreds of pounds it doesnt worth the time, neither the stress.

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal? What happens with the amount? Will it just stay pending forever or will they void it and effectively keep it/steal it.
I am resigned to the fact I wont see this amount, but for them to trick it into being void after some time and effectively steal it, thats even harder to swallow...


Thanks

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[maxd]

Hello,

The casino rep for AllBritish will almost certainly be able to answer your questions. The rep is @L&L-Jan and I'm sure he'll either respond here or to you directly via Private Message.

If all that fails you're free to use our complementary Player Arbitration (PAB) service -- feel free to ask for more details -- but I doubt it will come to that: Jan is a good man, and thorough.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[nfehily]

Hi All,

Registered to ask advice about my issue. Have been a customer at AllBritishCasino , making multiple deposits, withdrawals in past 12 months. Then triggered by my (last) withdrawal (less than £1000, not even my biggest withdrawal at this site) they asked additional documents. and then some more and then some more and some more. It got so ridiculous, especially moving the goalpost constantly in their emails even contradicting themselves, that I decided will not provide any more documents as I already felt uneasy of their quite intrusive behaviour of wanting to know every single detail of my financials, details.. This is all after I provided multiple documents of passport copies, proof of address documents, payslips, bank accounts etc. Will be honest if the number of documents I already provided is not enough for them to validate me as an existing person making valid deposits then there literally arent any documents that could prove that. I might be a ghost or a high level financial terrorist or whatever they think of me, its all just ridiculous.

Very much feels like the plan is clear to delay the withdrawal despite this is only literally few hundreds of pounds. Neither my deposits were any special, I did check my statements last 4 months were overall 1500 deposited with multiple smaller deposits amounting to around 700-800 or so. I even had higher cashouts than current amount pending, I guess I wasnt a potential criminal back then.
I am certainly not high volume VIP player moving round thousands of pounds in any way per month. all documents provided showed this that none of my deposits are out of line with my salary as per payslip, especially as part of my deposits simply funded by withdrawn amounts as well.

While the tone of their customer team is rather condescending, dealt with some gambling sites in my life, but this site took to a new level. Even they dont know what they want to see, they asking for bank statement showing certain deposit made to them, yet asking for bank accounts for periods I did not even make a deposit to them and then they admit they will always ask new documents even if I provide whatever they wanted last time.
Having said that never once I had any issue of verifying myself before but this high forensic detail is all new to me, maybe if the pending amount would be quite higher I would think about seeking out some independent legal advice on this, but over few hundreds of pounds it doesnt worth the time, neither the stress.

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal? What happens with the amount? Will it just stay pending forever or will they void it and effectively keep it/steal it.
I am resigned to the fact I wont see this amount, but for them to trick it into being void after some time and effectively steal it, thats even harder to swallow...


Thanks

Don't worry coz once the rep sees this you'll receive ur cash, its a shame u have to go this far to receive it though. At least u found this site unlike many others who never did/have/will. Many sites these days are making their rules up as they go so tread carefully in future.

 

[L&L-Jan]

Terrible casino

 

[nfehily]

Terrible casino

Hilarious

 

[L&L-Jan]

Still awaint a PM?

 

[johnnymcc1966]

These are the perils of ludicrous UKGC and Government enforced regulations against so called money laundering. The City of London can launder billions every day to dictatorships around the world but wo betide an average punter having a play on the slots online. It's almost treasonous I tell you!

 

[PinPoint3]

Thanks for the replies, but anyone knowing what happens if I go forward with account closure? Can they really just hold onto the money and effectively keep it for good? I certainly will not provide any more documents to them on top of what already provided, not that I doubt they would approve my withdrawal even if I provided the n+1th document as there is always a next one.

didnt quite find it in their terms and condition regarding the account closure and the fate of an money on the account and any pending withdrawal. will look again.

 

[maxd]

Thanks for the replies, but anyone knowing what happens if I go forward with account closure? ...

Is there a reason you haven't sent a Private Message to the rep -- @L&L-Jan -- to sort this out? From what I can tell he's waiting to hear from you.

- Max

 

[L&L-Jan]

@PinPoint3 plz PM username, otherwise I can't do anything!

 

[nfehily]

Has this post been bumped down from the 'new posts' thread?

 

[PinPoint3]

Hi All, I am not sure what you are asking of me, sorry if I misunderstanding something here. I am not sharing any username if you are asking my AllBritishCasino login/username. I am certainly not giving out any detail like that on a public online forum.

Sorry again if I am misunderstanding it.

My query is still the same, relating to if I close my account can they legally hold onto pending withdrawals.

The active balance on my account was less than a pound, so they can keep it, but as per I reread their terms and conditions they have some inactivity rules of taking about 10 pounds a month after certain period as long as the balance doesnt reach zero. they have something mentioned that they try to return the deposit back before doing this, which strangely I guess is last deposit amount and not current balance. this is tricky as if current balance is less than last deposit I guess they wont refund last deposit lol. if current balance is lot higher than last deposit then I guess last deposit it is they "try" to refund.

Wonder if they do the same with pending withdrawals which is the relevant in my case , as well as it is rather questionable as its not someone leaves his account inactive (not logging in I guess 12 months) but someone who did a withdrawal and for whatever reason they refuse to approve it.
or do they just turn back pending withdrawal to account balance and then above points become valid of inactive account. I guess cancelling withdrawal becomes possible in this case for them and not for the players, conveniently...

I dont fully agree its UKGC to blame, as I understand many online sites are under UKGC "rules" and I have never met anything like this before and its not the only site played /deposited/withdrawn even larger sums than what is blocked now.

 

[justdoit]

@PinPoint3 plz PM username, otherwise I can't do anything!

try same username pinpoint ?

 

[justdoit]

Hi All, I am not sure what you are asking of me, sorry if I misunderstanding something here. I am not sharing any username if you are asking my AllBritishCasino login/username. I am certainly not giving out any detail like that on a public online forum.

Sorry again if I am misunderstanding it.

My query is still the same, relating to if I close my account can they legally hold onto pending withdrawals.

The active balance on my account was less than a pound, so they can keep it, but as per I reread their terms and conditions they have some inactivity rules of taking about 10 pounds a month after certain period as long as the balance doesnt reach zero. they have something mentioned that they try to return the deposit back before doing this, which strangely I guess is last deposit amount and not current balance. this is tricky as if current balance is less than last deposit I guess they wont refund last deposit lol. if current balance is lot higher than last deposit then I guess last deposit it is they "try" to refund.

Wonder if they do the same with pending withdrawals which is the relevant in my case , as well as it is rather questionable as its not someone leaves his account inactive (not logging in I guess 12 months) but someone who did a withdrawal and for whatever reason they refuse to approve it.
or do they just turn back pending withdrawal to account balance and then above points become valid of inactive account. I guess cancelling withdrawal becomes possible in this case for them and not for the players, conveniently...

I dont fully agree its UKGC to blame, as I understand many online sites are under UKGC "rules" and I have never met anything like this before and its not the only site played /deposited/withdrawn even larger sums than what is blocked now.

@L&L-Jan his Allbritish manager his trying to help you, he help me many times and many others on this forum

 

[PinPoint3]

Hi L&L Jan, can you please confirm on my above query of account closure?

 

[maxd]

@PinPoint3 plz PM username, otherwise I can't do anything!

Hi L&L Jan, can you please confirm on my above query of account closure?

@PinPoint3 , if you send a Private Message to @L&L-Jan as he has requested then:

• your information is private as only you and he can see your Private Message (aka "PM") conversation.
• he can then help you as you have requested.

Forgive me for asking but what part of that is unclear?

If you're still skeptical then maybe you can send me a PM -- click on this: @maxd -- with the info and I can pass it to @L&L-Jan on your behalf. If that helps get this resolved then by all means do that.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[L&L-Jan]

Hi L&L Jan, can you please confirm on my above query of account closure?

No because each case is an individual case, so I need to look at your account and for that sharing of email is required, through PM.

 

[PinPoint3]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

 

[bamberfishcake]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

You are sharing only your username so @L&L-Jan can pinpoint your account

I understand why you are hesitant to share info, but on Casinomiester, nobody can see your PMs to other members. Besides, it is only your username.

The alternative is to go through the official channels at All British Casino.

Dealing directly with Jan is much better, but it is your choice.

 

[justdoit]

You are sharing only your username so @L&L-Jan can pinpoint your account

I understand why you are hesitant to share info, but on Casinomiester, nobody can see your PMs to other members. Besides, it is only your username.

The alternative is to go through the official channels at All British Casino.

Dealing directly with Jan is much better, but it is your choice.

his right, my mom also told me don't share your casino user name on online or forum ?

 

[maxd]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. ...

Hi again. It seems you might be new to this so perhaps a few words of context may be helpful:

• A forum is an open discussion area, like the one where I posted this and you are reading it. Obviously that's open to the public and everyone can read it.
• A Private Message (aka PM) is a closed discussion between you and the other people in that discussion. So if you were to Private Message L&L-Jan, for example, only you and he could read it. I have admin privileges here at Casinomeister and even I couldn't see that Private Message conversation. The clue is in the name of the thing: Private Message. If you want to test it send me the name of your cat (or budgie or whatever) via PM to @maxd and see how it works; I guarantee you that if it's just you and I in that PM then no one else will know the pet's name.
• The privacy issue is obviously critical to this discussion so let me given you an example of how well it actually works: we offer a complimentary complaints service called Player Arbitration (PAB) wherein the player submits their complaint details to us and we take that to the casino people to discuss and hopefully resolve the issue. In their PAB submission the player gives us their real name, email, account name at the casino and permission for us to discuss their account details with the casino which often includes home address, depositing history, play history, etc. I've been managing this service at Casinomeister since 2007 -- it's been running since 2001 -- and I've have handled roughly 6000 cases in that time. There has never been a single leak of user's information or private data divulged without consent in that time. We use the same mechanism for the PABs as is used in the Private Message system. In other words it is secure and private, and that's the very system we are suggesting you use to contact L&L-Jan to resolve your issue.

As the readers have already pointed out, it's your choice if you wish to contact Jan or not but the bottom line is that we're not trying to dupe you or suggest you share ANY private info in public. We're all just suggesting you use the proven confidentiality of the Private Message system that pretty much everyone else on this forum -- and any other forum for that matter -- use every day to get your issue resolved. That said, again, it's your call, but don't worry about the privacy of the Private Message system because it does do what it says in the name: Private Messages.

- Max

 

[johnnymcc1966]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

You use the Private Message option when you click on somebody's username and you can then send messages between yourselves where all information is private. Not in this thread but just on the PM.

 

[andysbetting1187]

@PinPoint3 - knowing ABC and having jumped through the hoops in the past, you have probably already shared with them your bank statements, proof of address, signed a form and sent them your inside leg measurement - sending your username to @L&L-Jan isnt really going to make too much difference, but he will sort it out for you (always helped me and others across other forums)

 

[L&L-Jan]

signed a form

HO! Were an internet company mate, that's been automated by now

 

[L&L-Jan]

Still no PM, like this I can't help