Resolved AllBritishCasino verification problem

[PinPoint3]

Hi All,

Registered to ask advice about my issue. Have been a customer at AllBritishCasino , making multiple deposits, withdrawals in past 12 months. Then triggered by my (last) withdrawal (less than £1000, not even my biggest withdrawal at this site) they asked additional documents. and then some more and then some more and some more. It got so ridiculous, especially moving the goalpost constantly in their emails even contradicting themselves, that I decided will not provide any more documents as I already felt uneasy of their quite intrusive behaviour of wanting to know every single detail of my financials, details.. This is all after I provided multiple documents of passport copies, proof of address documents, payslips, bank accounts etc. Will be honest if the number of documents I already provided is not enough for them to validate me as an existing person making valid deposits then there literally arent any documents that could prove that. I might be a ghost or a high level financial terrorist or whatever they think of me, its all just ridiculous.

Very much feels like the plan is clear to delay the withdrawal despite this is only literally few hundreds of pounds. Neither my deposits were any special, I did check my statements last 4 months were overall 1500 deposited with multiple smaller deposits amounting to around 700-800 or so. I even had higher cashouts than current amount pending, I guess I wasnt a potential criminal back then.
I am certainly not high volume VIP player moving round thousands of pounds in any way per month. all documents provided showed this that none of my deposits are out of line with my salary as per payslip, especially as part of my deposits simply funded by withdrawn amounts as well.

While the tone of their customer team is rather condescending, dealt with some gambling sites in my life, but this site took to a new level. Even they dont know what they want to see, they asking for bank statement showing certain deposit made to them, yet asking for bank accounts for periods I did not even make a deposit to them and then they admit they will always ask new documents even if I provide whatever they wanted last time.
Having said that never once I had any issue of verifying myself before but this high forensic detail is all new to me, maybe if the pending amount would be quite higher I would think about seeking out some independent legal advice on this, but over few hundreds of pounds it doesnt worth the time, neither the stress.

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal? What happens with the amount? Will it just stay pending forever or will they void it and effectively keep it/steal it.
I am resigned to the fact I wont see this amount, but for them to trick it into being void after some time and effectively steal it, thats even harder to swallow...


Thanks

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[maxd]

Hello,

The casino rep for AllBritish will almost certainly be able to answer your questions. The rep is @L&L-Jan and I'm sure he'll either respond here or to you directly via Private Message.

If all that fails you're free to use our complementary Player Arbitration (PAB) service -- feel free to ask for more details -- but I doubt it will come to that: Jan is a good man, and thorough.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[nfehily]

Hi All,

Registered to ask advice about my issue. Have been a customer at AllBritishCasino , making multiple deposits, withdrawals in past 12 months. Then triggered by my (last) withdrawal (less than £1000, not even my biggest withdrawal at this site) they asked additional documents. and then some more and then some more and some more. It got so ridiculous, especially moving the goalpost constantly in their emails even contradicting themselves, that I decided will not provide any more documents as I already felt uneasy of their quite intrusive behaviour of wanting to know every single detail of my financials, details.. This is all after I provided multiple documents of passport copies, proof of address documents, payslips, bank accounts etc. Will be honest if the number of documents I already provided is not enough for them to validate me as an existing person making valid deposits then there literally arent any documents that could prove that. I might be a ghost or a high level financial terrorist or whatever they think of me, its all just ridiculous.

Very much feels like the plan is clear to delay the withdrawal despite this is only literally few hundreds of pounds. Neither my deposits were any special, I did check my statements last 4 months were overall 1500 deposited with multiple smaller deposits amounting to around 700-800 or so. I even had higher cashouts than current amount pending, I guess I wasnt a potential criminal back then.
I am certainly not high volume VIP player moving round thousands of pounds in any way per month. all documents provided showed this that none of my deposits are out of line with my salary as per payslip, especially as part of my deposits simply funded by withdrawn amounts as well.

While the tone of their customer team is rather condescending, dealt with some gambling sites in my life, but this site took to a new level. Even they dont know what they want to see, they asking for bank statement showing certain deposit made to them, yet asking for bank accounts for periods I did not even make a deposit to them and then they admit they will always ask new documents even if I provide whatever they wanted last time.
Having said that never once I had any issue of verifying myself before but this high forensic detail is all new to me, maybe if the pending amount would be quite higher I would think about seeking out some independent legal advice on this, but over few hundreds of pounds it doesnt worth the time, neither the stress.

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal? What happens with the amount? Will it just stay pending forever or will they void it and effectively keep it/steal it.
I am resigned to the fact I wont see this amount, but for them to trick it into being void after some time and effectively steal it, thats even harder to swallow...


Thanks

Don't worry coz once the rep sees this you'll receive ur cash, its a shame u have to go this far to receive it though. At least u found this site unlike many others who never did/have/will. Many sites these days are making their rules up as they go so tread carefully in future.

 

[L&L-Jan]

Terrible casino

 

[nfehily]

Terrible casino

Hilarious

 

[L&L-Jan]

Still awaint a PM?

 

[johnnymcc1966]

These are the perils of ludicrous UKGC and Government enforced regulations against so called money laundering. The City of London can launder billions every day to dictatorships around the world but wo betide an average punter having a play on the slots online. It's almost treasonous I tell you!

 

[PinPoint3]

Thanks for the replies, but anyone knowing what happens if I go forward with account closure? Can they really just hold onto the money and effectively keep it for good? I certainly will not provide any more documents to them on top of what already provided, not that I doubt they would approve my withdrawal even if I provided the n+1th document as there is always a next one.

didnt quite find it in their terms and condition regarding the account closure and the fate of an money on the account and any pending withdrawal. will look again.

 

[maxd]

Thanks for the replies, but anyone knowing what happens if I go forward with account closure? ...

Is there a reason you haven't sent a Private Message to the rep -- @L&L-Jan -- to sort this out? From what I can tell he's waiting to hear from you.

- Max

 

[L&L-Jan]

@PinPoint3 plz PM username, otherwise I can't do anything!

 

[nfehily]

Has this post been bumped down from the 'new posts' thread?

 

[PinPoint3]

Hi All, I am not sure what you are asking of me, sorry if I misunderstanding something here. I am not sharing any username if you are asking my AllBritishCasino login/username. I am certainly not giving out any detail like that on a public online forum.

Sorry again if I am misunderstanding it.

My query is still the same, relating to if I close my account can they legally hold onto pending withdrawals.

The active balance on my account was less than a pound, so they can keep it, but as per I reread their terms and conditions they have some inactivity rules of taking about 10 pounds a month after certain period as long as the balance doesnt reach zero. they have something mentioned that they try to return the deposit back before doing this, which strangely I guess is last deposit amount and not current balance. this is tricky as if current balance is less than last deposit I guess they wont refund last deposit lol. if current balance is lot higher than last deposit then I guess last deposit it is they "try" to refund.

Wonder if they do the same with pending withdrawals which is the relevant in my case , as well as it is rather questionable as its not someone leaves his account inactive (not logging in I guess 12 months) but someone who did a withdrawal and for whatever reason they refuse to approve it.
or do they just turn back pending withdrawal to account balance and then above points become valid of inactive account. I guess cancelling withdrawal becomes possible in this case for them and not for the players, conveniently...

I dont fully agree its UKGC to blame, as I understand many online sites are under UKGC "rules" and I have never met anything like this before and its not the only site played /deposited/withdrawn even larger sums than what is blocked now.

 

[justdoit]

@PinPoint3 plz PM username, otherwise I can't do anything!

try same username pinpoint ?

 

[justdoit]

Hi All, I am not sure what you are asking of me, sorry if I misunderstanding something here. I am not sharing any username if you are asking my AllBritishCasino login/username. I am certainly not giving out any detail like that on a public online forum.

Sorry again if I am misunderstanding it.

My query is still the same, relating to if I close my account can they legally hold onto pending withdrawals.

The active balance on my account was less than a pound, so they can keep it, but as per I reread their terms and conditions they have some inactivity rules of taking about 10 pounds a month after certain period as long as the balance doesnt reach zero. they have something mentioned that they try to return the deposit back before doing this, which strangely I guess is last deposit amount and not current balance. this is tricky as if current balance is less than last deposit I guess they wont refund last deposit lol. if current balance is lot higher than last deposit then I guess last deposit it is they "try" to refund.

Wonder if they do the same with pending withdrawals which is the relevant in my case , as well as it is rather questionable as its not someone leaves his account inactive (not logging in I guess 12 months) but someone who did a withdrawal and for whatever reason they refuse to approve it.
or do they just turn back pending withdrawal to account balance and then above points become valid of inactive account. I guess cancelling withdrawal becomes possible in this case for them and not for the players, conveniently...

I dont fully agree its UKGC to blame, as I understand many online sites are under UKGC "rules" and I have never met anything like this before and its not the only site played /deposited/withdrawn even larger sums than what is blocked now.

@L&L-Jan his Allbritish manager his trying to help you, he help me many times and many others on this forum

 

[PinPoint3]

Hi L&L Jan, can you please confirm on my above query of account closure?

 

[maxd]

@PinPoint3 plz PM username, otherwise I can't do anything!

Hi L&L Jan, can you please confirm on my above query of account closure?

@PinPoint3 , if you send a Private Message to @L&L-Jan as he has requested then:

• your information is private as only you and he can see your Private Message (aka "PM") conversation.
• he can then help you as you have requested.

Forgive me for asking but what part of that is unclear?

If you're still skeptical then maybe you can send me a PM -- click on this: @maxd -- with the info and I can pass it to @L&L-Jan on your behalf. If that helps get this resolved then by all means do that.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[L&L-Jan]

Hi L&L Jan, can you please confirm on my above query of account closure?

No because each case is an individual case, so I need to look at your account and for that sharing of email is required, through PM.

 

[PinPoint3]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

 

[bamberfishcake]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

You are sharing only your username so @L&L-Jan can pinpoint your account

I understand why you are hesitant to share info, but on Casinomiester, nobody can see your PMs to other members. Besides, it is only your username.

The alternative is to go through the official channels at All British Casino.

Dealing directly with Jan is much better, but it is your choice.

 

[justdoit]

You are sharing only your username so @L&L-Jan can pinpoint your account

I understand why you are hesitant to share info, but on Casinomiester, nobody can see your PMs to other members. Besides, it is only your username.

The alternative is to go through the official channels at All British Casino.

Dealing directly with Jan is much better, but it is your choice.

his right, my mom also told me don't share your casino user name on online or forum ?

 

[maxd]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. ...

Hi again. It seems you might be new to this so perhaps a few words of context may be helpful:

• A forum is an open discussion area, like the one where I posted this and you are reading it. Obviously that's open to the public and everyone can read it.
• A Private Message (aka PM) is a closed discussion between you and the other people in that discussion. So if you were to Private Message L&L-Jan, for example, only you and he could read it. I have admin privileges here at Casinomeister and even I couldn't see that Private Message conversation. The clue is in the name of the thing: Private Message. If you want to test it send me the name of your cat (or budgie or whatever) via PM to @maxd and see how it works; I guarantee you that if it's just you and I in that PM then no one else will know the pet's name.
• The privacy issue is obviously critical to this discussion so let me given you an example of how well it actually works: we offer a complimentary complaints service called Player Arbitration (PAB) wherein the player submits their complaint details to us and we take that to the casino people to discuss and hopefully resolve the issue. In their PAB submission the player gives us their real name, email, account name at the casino and permission for us to discuss their account details with the casino which often includes home address, depositing history, play history, etc. I've been managing this service at Casinomeister since 2007 -- it's been running since 2001 -- and I've have handled roughly 6000 cases in that time. There has never been a single leak of user's information or private data divulged without consent in that time. We use the same mechanism for the PABs as is used in the Private Message system. In other words it is secure and private, and that's the very system we are suggesting you use to contact L&L-Jan to resolve your issue.

As the readers have already pointed out, it's your choice if you wish to contact Jan or not but the bottom line is that we're not trying to dupe you or suggest you share ANY private info in public. We're all just suggesting you use the proven confidentiality of the Private Message system that pretty much everyone else on this forum -- and any other forum for that matter -- use every day to get your issue resolved. That said, again, it's your call, but don't worry about the privacy of the Private Message system because it does do what it says in the name: Private Messages.

- Max

 

[johnnymcc1966]

I am sorry, but I am still surprised that login/usernames are asked on an online forum. I already felt uneasy sharing all sensitive documents with AllBritishcasino with their verification team.

If their representative is on this forum, I imagine they can answer my query here, my query is rather general rather than account specific.
Or if any customer before had similar case before...

I understand some may have had positive outcome with the verification process, unfortunately I had very different experience and I repeat there isnt one more document I share with them, I also wish I had not provided close to a dozen documents already to them as the way they handled this case honestly raises questions of what how will they treat bunch of my personal/sensitive data. I can only hope its is safe and secure with them, unlike my withdrawal which is likely being "stolen", "kept", "turned void" I assume.

I still dont think its legal for them to just "keep" the money even if I request account closure, which was my main query.

Update to the story my account was banned as now I tried to login on the website. This is only problematic as I was using the transaction history of their site as proof I did not even make deposit for the period they requested additional bank statements. As they were adamant I need to provide statements for certain periods yet I told them I have not made transfers to them at all. his is of course for statements outside of that period what the claim is that they need statements 2 months back from last deposit made which I have provided of course. (Literally they wanted statements after my last deposit which is crazy to me, what that would ever prove given it has zero transfer to them in that period?)


Again I am sorry if it is the usual way on this forum to share account details, but I dont think that is safe at all.
I am new on this forum, I found it through googled problems similar to mine.

You use the Private Message option when you click on somebody's username and you can then send messages between yourselves where all information is private. Not in this thread but just on the PM.

 

[andysbetting1187]

@PinPoint3 - knowing ABC and having jumped through the hoops in the past, you have probably already shared with them your bank statements, proof of address, signed a form and sent them your inside leg measurement - sending your username to @L&L-Jan isnt really going to make too much difference, but he will sort it out for you (always helped me and others across other forums)

 

[L&L-Jan]

signed a form

HO! Were an internet company mate, that's been automated by now

 

[L&L-Jan]

Still no PM, like this I can't help

 

[andysbetting1187]

HO! Were an internet company mate, that's been automated by now

Hahaha defo moved on then - i remember I had to print it out, fill it in, scan it then send it back

 

[maxd]

The OP seems to have moved on without doing the necessary to get their issue resolved, marking the thread accordingly.

- Max

 

[PinPoint3]

Hi Team, update on the case there isnt really update, went back and forth with them in past week, they keep requesting additional documents that I certainly will not provide any longer, as I am unable to access my account I will ask regular monthly updates from them just in principle to check if they really didnt steal my money as I strongly feel that is the main motivation of them.

They said I dont need to worry account my account balance (which is zero) or the pending withdrawal (which is less than 1000 GBP), it is safe with AllBritishCasino. I guess "safe" is a funny word in this case. Safe in a way they get to decide I will never receive this.

They keep requesting document of bank statements after last deposit I made from said account, this is complete bonkers. I told my my bank is unable to see any related transfers to them in requested period (because my last deposit was before and fully shown on the statements I provided for their original request of 2 months worth of statements from last deposit made), so they want to see statements showing my last deposit to them after I made last deposit.

This is such an utter joke, I get my statements around middle of month, meaning it covers something like 15th of month to 14th of next month.
I made my last deposit from said account lets say 1st of the month.
Effectively I provided statement two months back from this date that effectively is until 14th of month clearly showing my last deposit made on the 1st.
They want next month statement as well to show the deposits. I asked them the deposit details as my bank might have huge security breach if AllBritishcasino can see deposits made from said account which neither I or my bank can see. of course they didnt provide deposit details of non existent deposits.
Utter madness.

I certainly will not see a penny of my withdrawal, really hope they wont be able to spend it either.

 

[L&L-Jan]

@PinPoint3 PM your username for help!

 

[PinPoint3]

Hi LL Jan, sorry but that was requested here before, but I will not share any personal details on a public forum. Not even sure how my username for AllBritishCasino is something that you can use for help. I have been going back and forth for weeks now with them directly, the last thing I can say they are helpful in any way, condescending and contradicting themselves yes, but helpful certainly not.
To make an assumption that dealing with them directly will not help but if I share account details on a public forum all of a sudden can help, that sounds incredible to me with all due respect.
If you are employed by AllBritishCsino you may be aware of their verification process which is extremely questionable.

I provided serious amount of documents to them from passport copies, address proofs, bank statements, payslips etc. All of them clearly showed I am a genuine person and not a "ghost" and my deposits are certainly not 200 or 300 % of my monthly income. Or do they seriously think I forged payslips, passport photos, bank statements and all other documents when I literally downloded from online banking pdf format and sent them over, payslips I downloaded same way from the link of my employer.
Passport I have using for years travelling in and out of UK, how comes it is accepted at the airports then...
Nonsense. Very same documents were accepted at multiple other gambling sites in the past without any issues.

I certainly wish I had lost my last deposit fully, rather than win and withdraw and ending up with all this stress, ridiculous verification and effectively lose my money the same way as they get to keep it.

all I can hope the amount remains pending in "no mans land", so if I am unable to receive it at least they wont be able to steal it either albeit my feeling is they have some trick to make it void after a while.

 

[L&L-Jan]

Thanks for the novel, but a simple PM (PRIVATE MESSAGE) providing username/email so that I can look in to the matter makes more sense imo.

 

[Webzcas]

Thanks for the novel, but a simple PM (PRIVATE MESSAGE) providing username/email so that I can look in to the matter makes more sense imo.

@PinPoint3 - @L&L-Jan is the REP for All British Casino. He is trying to help you. As you have been told countless times in this thread already, sending him your ABC Username via the Private Message system here on the forum, will allow Jan to assist you.

However, there is nothing he can do if you do not provide him with this information. There are no 'dark forces' at play or work here. It is quite straightforward.

 

[irish-ranger]

Tinker Tailor solider spy ffs

 

[Jono777]

Just message the rep FFS lol.

Your data is perfectly safe via PM, 100%, even admin cannot delve into PM's between two members.

A well known phrase sprang to mind the moment I started reading this thread....

"You cannot help those who do not wish to be helped"

 

[Mark_Lottomart]

I’ve purposely avoided commenting on this thread as it’s a complaint about a competitor.

However. Sod it.

I’ve never seen a complaint so annoying.

To @PinPoint3, this isn’t your usual forum or social media site to moan about things. CasinoMeister has confirmed staff members (Reps) who can help with this kind of stuff. Perhaps the name of @L&L-Jan put you off… The casino you’re playing with is part of L&L Europe hence his relevant forum moniker.

It sounds like you’re going through an AML check which all reputable and regulated operators have to do. If you’ve nothing to hide this will go smoothly.

Please give Jan the time of day to help you.

Sorry for the interjection.

Mark

 

[nfehily]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

 

[maxd]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

This is a professional rep who is very well known to us through his years of excellent service here on these forums, who has every right to be a little pissed off here, and who has a reputation for speaking his mind. So voila! He did.

In this particular instance I totally empathize with his frustration because he is ready and willing to help but the OP won't listen to reason, thinks they know better than everyone else regardless of how many times we've explained the situation to them, and just keeps repeating the same thing without listening to what anyone has to say in reply. Frankly if I were @L&L-Jan I would have reacted pretty similarly, and likely less patiently.

@PinPoint3 , we've explained to you more than once that @L&L-Jan is the official representative for the casino in question here -- and EXACTLY the person you want to send your info to via Private Message to get assistance -- and you've ignored all that. To help move this along I've offered to receive your information via Private Message and pass it on to Jan if you'd prefer. You've also ignored that. Through all this you keep coming back here to complain that no one is helping you get your issue resolved when in fact it is you that is ignoring all attempts to get you the help you say you need and instead you keep posting the same rubbish about not getting any help.

The casino reps are invited to Casinomeister in order to assist players like yourself. We vet those reps by ensuring their credentials are legitimate and we expect them to assist players when issues like yours arise. Jan had been through all that and has been assisting players here on our forums for years. He's one of the most pro-active and diligent reps we have and if you can't trust him then that means you can't trust us in which case "why are you here?" seems the next obvious question.

So, I'm sorry to say it's "put up or shut up" time: either follow the advice that has been given to help you solve your problem or be satisfied with what you've posted thus far about this and leave it at that. What we won't allow if for you to keep banging on that you're not getting what you need when you are blatantly ignoring all attempts to do just that. Keep doing so and you'll be in violation of the Forum Rules and that will have consequences.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

PS. I'm well aware that I've just written a "novel" for a thread that certainly doesn't need another but if the OP needs everything spelled out then so be it. I expect everyone will enjoy a full recovery.

 

[anddi32]

"I am sorry, but I am still surprised that login/usernames are asked on an online forum"

Incredible case. I myself have been reading problem cases for about 10 years and sometimes also guided Finnish players to contact REPs via casinomeister. The main point is that the casino's contact persons are definitely the fastest and best way to get things done. But i've ever seen anything like this. Player refuses help because "I am certainly not giving out any detail like that on a public online forum."

OP: I'm just a user here as you are. Nothing to do with CM staff nothing to do with L&L.
The data security of the players is also a very important point for me. I would never direct Finnish players to casinomeister to contact the REPs, IF this method were NOT completely safe and completely reliable.

But there is no reason why I should not use contacts in the future as well. I myself have used contacts several times over the years and I know many fellow players from my own country who have also used this method. No one has come to say that "my data security was compromised with casinomeister".

It's up to you. Do you want to take your case forward with a little effort or do you want to continue your monologue which ultimately leads nowhere.

 

[goatwack]

I suspect the user in question feels backed into a corner and has opted to double-down on an incredibly pointless stance, because clearly everyone's against them and set to gain so much from knowing their online moniker.

I'll endeavour to do the same when next talking to, say, my bank, where upon being asked my name I shall outright refuse. "Why do you want to know my name? You're with them......aren't you!"

Alas, all this talk of novels had originally brought me here, preferably of the romantic kind. "I’d never known. Nobody had ever touched me there, not even me, I thought—oh God, I’m flying—and then I couldn’t think at all"

Imagine my surprise then to find this thread's about username sanctimony, help refusal and rep paranoia. I'm thoroughly disgusted

 

[PinPoint3]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

 

[L&L-Jan]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

Sorry for being Dutch, we're direct and straight to the point. Might offend some, it helps many others.

And yes, I'm frustrated to go and read through a massive post while I can most likely tackle the issue within minutes by just receiving the username of OP in question.

 

[goatwack]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

I don't see why the rep wouldn't be able to pull your details from the case reference number(s), I presume. He works for the casino in an official capacity and therefore represents their brand. You're far more likely to achieve your aim through him, as he goes out of his way to help more than any email bot-person you'll encounter at their Customer Service. Yet bear in mind he's also likely pressed for time and not wanting to play "Guess the Username" with unhelpful players ?

Not sure as to the distrust of the rep or PMs in general, as no one but the people participating would be privy as to what's being said therein.

Yes, nothing is 100% secure at all times online, but as for anyone seeking to infiltrate your private messages, that seems extremely far-fetched. It's about the 'safest' space on the site.

If having this much trepidation about this or any site then why even sign in? By my reckoning, you've already handed unseen forces your password!

 

[maxd]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

While it is always wise to question such things it is also wise to do your research. We've been doing what we do for 25 years here at Casinomeister. We know what we're doing, probably a lot better than you do, so I challenge you to find A SINGLE breach of security related to Private Messages here at Casinomeister. If you fail, and you will, then that should tell you something.

The point is we've handled THOUSANDS of cases that require a lot more private data than you need to share in your particular case and there has __never__ been a problem. All the truly sensitive stuff isn't even stored on the site and it's all deleted when no longer required. AFAICT all that you need to share via Private Message with L&L-Jan is your user name and even if someone did get that there's not much they could do with it. I seriously doubt anyone has or will ask for your passwords, etc. Email maybe.

The bottom line is that help is waiting for you and the risks are demonstrably minimal. Proceed as you see fit but you've posted your last complaint against AB for not helping you because they obviously want to and are ready to do so. Further posts from you repeating this bogus complaint against them will not be approved because at this point you are pointlessly damaging the reputation of a good casino and an excellent casino rep. Not on my watch.

- Max

 

[Guntis]

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal?
What happens with the amount?
Will it just stay pending forever or will they void it and effectively keep it/steal it.

To me, these questions from PinPoint3 do suggest he had already decided not to provide any further information to the casino before even coming here. He came here to get the information he wasn't sure about to feel more confident about the situation because (possibly) he'd done something dodgy while playing at ABC. Other than that, the OP seems too paranoid about his privacy, plus skeptical of this forum.

 

[PinPoint3]

FYI, shared email case ID in private with the representative.

I will not even respond on the personal attacks against me that I done dodgy things etc.
Based on that anyone ever made any complaint about a gambling site must be dodgy.
other side of that is all online gambling sites are squeaky clean. I am old enough to remember the big poker scandals at Absolute Poker and then FullTilt Poker, thats when my skepticism started related to the industry in general. Having said that I have more trust in slot machines with set RTP than some RNG-s poker sites use for dealing cards.

I understand your rights moderator to block my comments, feel free to do it if my comments are against forum rules.
I will also not going further in the argument how safe the forum is to share personal, sensitive data, if you think a public online forum is the most secure place to share these type of data. We can agree to disagree on that.

 

[andysbetting1187]

@PinPoint3 - not really sure what your main issue is sir; @L&L-Jan has helped me (and others) on multiple ocassions and for the sake of just sending him your username, its a quick way to get your issue resolved

 

[anddi32]

I will also not going further in the argument how safe the forum is to share personal, sensitive data, if you think a public online forum is the most secure place to share these type of data. We can agree to disagree on that.

You have been offered an easy way to resolve the situation, but some incomprehensible suspicion prevents you from sending the username.

You are making the situation unnecessarily difficult for yourself by holding too high a standard for getting help. That's all.

You should remember that it's your problem case, your money. If you don't want the easiest possible solution, then look for it somewhere else

 

[L&L-Jan]

I got a PM! Smart OP sents a ticket number, so I could find his email address. Team has done a review and I believe one doc is pending, opposite of multiple. They have approached OP with the request and explanation.

 

[maxd]

Happy Days! Thanks for the update Jan.

... I understand your rights moderator to block my comments, feel free to do it if my comments are against forum rules.
...

You've taken the necessary steps to see your issue resolved so I see no further need for moderating your posts: moderation has been removed and I welcome you back to the forums as a full and unrestricted member.

- Max

 

[L&L-Jan]

And solved, customer is fully verified and paid!