Redbet Verification Issues. Waiting for money for a month.

Cicadasinthetrees78

Newbie member
Joined
Jul 26, 2021
Only time I have seen this is with multiple account suspicion from similar play style/game choice and similar IP addresses and/or device MAC addresses. Does anyone in your household or close relative (shared surname) play at Redbet and similar games?
It couldn’t possibly be another book dragging its’ heels, it would have to be some question of fraud…?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
All person information had been blacked out....So this is frustrating and not very helpful.
I was easily able to get your full name, photos of you, etc. Seemed like too much to me and to what end?
Feel free to post it all again if you're determined to have all that out there.
 

danvale

Newbie member
Joined
Jul 9, 2021
An update.

@Mr Green-Redbet_Customer supportRep did not my reply to my previous post on here, nor the message I sent.

Redbet has emailed me back. I AGAIN stated short of my energy bill (posted) and pdf bank statement (all of which I supplied) I had nothing else in the form of POA as the tax is in partners name. I did however say I could provider my phone line and net bill in pdf?.... The attached is their response.

So despite providing all necessary under MGA guidelines for KYC redbet had refused my POAs (One of which was supplied to my bank for a mortage and accepted!) and have STOLEN my small winnings. They also completely ignored asking if my phone bill was okay? So @Mr Green-Redbet_Customer supportRep spouting garbage in earlier posts saying they wanted to help me sort this was lies.

If you look in the attached Redbet state they will refund my deposits....Moving into the fourth day and no money returned to my skrill.

@Casinomeister @maxd having listened to the podcast on your page I.E rogue caisnos, is this not the personification of this? Remember I asked to KYC before depositing (was told no), supplied x2 POAs and x2 6 ID or selfies on different backgrounds. What else could I of done? What are my options now? (I started an IBAS over a month ago but they seem terrible) MGA told me to go away in no uncertain terms.

*FOOTNOTE - I had an account at mr green (verified) well over a year ago having checked back. This was pre moving in with Bobby who lives just over the boarder.
 

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gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
for me its disgusting,you know what i would do,tell them to shut the account down because you have been treated unfairly,shutting the account down then you will get your winnings much quicker
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Please consider doing a PAB
Redbet was once quite responsive and pro-active regarding the handling of player complaints that is certainly not the case any longer. They've since been absorbed into the William Hill group via Mr Green and that is bad news indeed for players because WillHill is notorious for not giving a fat rat's arse about complaints: among other things they positively, absolutely, no exceptions will not deal with 3rd party ADRs like us. We've beaten our heads against that brick wall more times than I care to remember.

Later added: The point is that Redbet etc have largely fallen in line with WillHill's stance on player complaints: you can use the "internal complaints service" and if that fails you can take it to the designated ADR. Anything else is not even on the table. And that applies to players outside the UK where the designated ADR thing is just something WillHill etc have chosen to impose. It's a totally arbitrary corporate decision to reject all other options such as 3rd party complaint arbitration services, like us for instance. They can't be bothered, and so they don't.

Also if IBAS is the "designated ADR" then that's the end of the road here complaints wise: once the issue is in the designated ADR's hands there is bugger all anyone else can do to help.
 
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CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Redbet was once quite responsive and pro-active regarding the handling of player complaints that is certainly not the case any longer. They've since been absorbed into the William Hill group via Mr Green and that is bad news indeed for players because WillHill is notorious for not giving a fat rat's arse about complaints: among other things they positively, absolutely, no exceptions will not deal with 3rd party ADRs like us. We've beaten our heads against that brick wall more times than I care to remember.

Also if IBAS is the "designated ADR" then that's the end of the road here complaints wise: once the issue is in the designated ADR's hands there is bugger all anyone else can do to help.


Ahh, that is a real shame :(
 

Mr Green-Redbet_Customer supportRep

Senior Affiliate manager
Joined
Nov 12, 2012
Location
Malta
Good morning Danvale,

Please be advised that your complaint is still being reviewed with the relevant teams, I apologise for the time this is taking but we will get back to you as soon as possible via email once this has been thoroughly reviewed.

Thank you for your patience.

Kind Regards,
Redbet/Mr Green
 

danvale

Newbie member
Joined
Jul 9, 2021
Good morning Danvale,

Please be advised that your complaint is still being reviewed with the relevant teams, I apologise for the time this is taking but we will get back to you as soon as possible via email once this has been thoroughly reviewed.

Thank you for your patience.

Kind Regards,
Redbet/Mr Green
You personally ignored my last post over a week ago....

Also, what on earth are you talking about my complaint is still being reviewed????? SEE THE ATTACHED SCREENGRAB SENT 5 DAYS AGO!
 

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danvale

Newbie member
Joined
Jul 9, 2021
Redbet was once quite responsive and pro-active regarding the handling of player complaints that is certainly not the case any longer. They've since been absorbed into the William Hill group via Mr Green and that is bad news indeed for players because WillHill is notorious for not giving a fat rat's arse about complaints: among other things they positively, absolutely, no exceptions will not deal with 3rd party ADRs like us. We've beaten our heads against that brick wall more times than I care to remember.

Later added: The point is that Redbet etc have largely fallen in line with WillHill's stance on player complaints: you can use the "internal complaints service" and if that fails you can take it to the designated ADR. Anything else is not even on the table. And that applies to players outside the UK where the designated ADR thing is just something WillHill etc have chosen to impose. It's a totally arbitrary corporate decision to reject all other options such as 3rd party complaint arbitration services, like us for instance. They can't be bothered, and so they don't.

Also if IBAS is the "designated ADR" then that's the end of the road here complaints wise: once the issue is in the designated ADR's hands there is bugger all anyone else can do to help.
You have seen the documents I sent to redbet, you have the trail of events here, you have seen redbets conduct. How is this casino not marked as rogue on this site and banned? I have looked back on this forum and this seems to happen with them all the time. Surely this is what you would class as rogue.

ECOGRA, i apologise, is the group you complain to. Over a month ago I submitted my case, I chased this morning and they sent a response saying I had to follow the internal complaints of redbet. I had already sent the screengrab to ECOGRA (which I have posted here) where redbet tell me to f off and I can't appeal. Also having looked at ECOGRAs reputation I have no faith.

What is a player to do in these circumstances? I thought the MGA was there protect us from this kind of behaviour? I literally could of done nothing else in this situation and have completed KYC yet the casino has refused to acknowledge this. Does the MGA not protect against casinos constantly refusing documents for no reason and then verifying and unverifying them? Surely they must....
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You don't have any idea why they keep asking you so many different documents? These requests are not something they don't do for all players so they probably think that something is not 100% kosher on your account and that they are ready to defend themselves against ADR complaint.

They for sure don't give you any exact information why they are suspicious about something but rather save it themselves against ADR complaint and in some situations, they are not even allowed to provide any specific information.

During to complaint process you might get information why they are doing this but it also can be that they only share it with ADR who then agree or disagree to their decision, if ADR agree, then there is not much left to do.

Hope this get sorted.
 

danvale

Newbie member
Joined
Jul 9, 2021
You don't have any idea why they keep asking you so many different documents? These requests are not something they don't do for all players so they probably think that something is not 100% kosher on your account and that they are ready to defend themselves against ADR complaint.

They for sure don't give you any exact information why they are suspicious about something but rather save it themselves against ADR complaint and in some situations, they are not even allowed to provide any specific information.

During to complaint process you might get information why they are doing this but it also can be that they only share it with ADR who then agree or disagree to their decision, if ADR agree, then there is not much left to do.

Hope this get sorted.
Please go back and read the whole thread and look at all the attachments, you'll then see why everything you've just said is irrelevant/wrong.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Please go back and read the whole thread and look at all the attachments, you'll then see why everything you've just said is irrelevant/wrong.

I did, there just usually is some reason if casino start to ask crazy amount of documents and they are willing to spend time by replying ADR complaint for this small amount so just asked if you have any idea what could be reason why they bother you with these requests which are not something casinos normally do.

In this thread we don't have any details about this issue and why they started to request so many documents, if that reason would be known, it would be much easier to comment if they are right or wrong. We really don't have any idea what cause this issue so therefore it's impossible to say if they have right to do what they do or not and what is irrelevant and what is not. If you don't have any idea what possibly could cause their requests, there's not much anyone can assist or give opinions here.

Fact at the moment just is that casino is ready to spend their time on complaint process which will in total cost them more than your withdrawal is which indicates that they at least think that everything on your account is not correct. There's no any information but some attachments which are not really include anything that could be causing these requests
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Please go back and read the whole thread and look at all the attachments, you'll then see why everything you've just said is irrelevant/wrong.
Dude, Slottery has gone out of their way time and time again to help and guide you, based on considerable experience I might add.
If the best you can say is "everything you've just said is irrelevant/wrong" then I respectfully suggest that you are either not listening, or you have decided to not listen to anything you don't want to hear. In either case you're sailing dangerously close to the point of being rightly told to go solve your own problem.

You have seen the documents I sent to redbet, you have the trail of events here, you have seen redbets conduct. How is this casino not marked as rogue on this site and banned? I have looked back on this forum and this seems to happen with them all the time. Surely this is what you would class as rogue.

As you've been told -- more than once now I think -- there are two sides to every issue not just the side you have chosen to present here. For all we know your documents could be totally bogus, or there could be any number of good reasons for the casino to do as they have done. We simply don't know and only a fool would take one side of a complaint like this and declare anything never mind the casino being rogue. You could be a total bullshitting fraudster for all we know. The point is we don't know and making any kind of final judgement on the situation as we've seen it would be unwise, at best.
 

danvale

Newbie member
Joined
Jul 9, 2021
I did, there just usually is some reason if casino start to ask crazy amount of documents and they are willing to spend time by replying ADR complaint for this small amount so just asked if you have any idea what could be reason why they bother you with these requests which are not something casinos normally do.

In this thread we don't have any details about this issue and why they started to request so many documents, if that reason would be known, it would be much easier to comment if they are right or wrong. We really don't have any idea what cause this issue so therefore it's impossible to say if they have right to do what they do or not and what is irrelevant and what is not. If you don't have any idea what possibly could cause their requests, there's not much anyone can assist or give opinions here.

Fact at the moment just is that casino is ready to spend their time on complaint process which will in total cost them more than your withdrawal is which indicates that they at least think that everything on your account is not correct. There's no any information but some attachments which are not really include anything that could be causing these requests
Im sorry but if you had read the whole thread I think you would see I have supplied all evidence and detailed exactly why the casino has claimed they had asked for another POA.
 

danvale

Newbie member
Joined
Jul 9, 2021
Dude, Slottery has gone out of their way time and time again to help and guide you, based on considerable experience I might add.
If the best you can say is "everything you've just said is irrelevant/wrong" then I respectfully suggest that you are either not listening, or you have decided to not listen to anything you don't want to hear. In either case you're sailing dangerously close to the point of being rightly told to go solve your own problem.



As you've been told -- more than once now I think -- there are two sides to every issue not just the side you have chosen to present here. For all we know your documents could be totally bogus, or there could be any number of good reasons for the casino to do as they have done. We simply don't know and only a fool would take one side of a complaint like this and declare anything never mind the casino being rogue. You could be a total bullshitting fraudster for all we know. The point is we don't know and making any kind of final judgement on the situation as we've seen it would be unwise, at best.
This is an incredibly unprofessional and offensive response.

Note * I also uploaded all my 'Fraudster' documents over a week ago but you removed them as you said too many of my personal info was showing.
 
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danvale

Newbie member
Joined
Jul 9, 2021
For those not wishing to verbally attack me here is another update from redbet.

First attachment is from 5 days ago (previously posted) Email from Fran. I would say the first paragraph is quite clear 'Your withdrawals have been reversed, winnings confiscated and deposits refunded. Your account has been closed and there will be no appeals to this decision' ...Note I havent received the refunded deposits Fran speaks of.

The second attachment is from 5 minutes ago....From Fran
 

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SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
This is an incredibly unprofessional and offensive response.
Your a dick.

I’m calling bullshit on the entire complaint - the only reason the likes of Redbet is strong evidence of multi-accounting - been around on this forum for a good few years and we’ve seen it all before. Your flailing responses included.
 

danvale

Newbie member
Joined
Jul 9, 2021
Your a dick.

I’m calling bullshit on the entire complaint - the only reason the likes of Redbet is strong evidence of multi-accounting - been around on this forum for a good few years and we’ve seen it all before. Your flailing responses included.
Once again I reported this and do not appreciate members of a company attempting to bully someone on a public forum.

If you read the entire thread you will see the justification redbet have given for their actions. It has nothing to do with mutli accounting.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Im sorry but if you had read the whole thread I think you would see I have supplied all evidence and detailed exactly why the casino has claimed they had asked for another POA.

No you haven't and based on your language, it seems you are not willing to get any opinions if casino is doing right or wrong. When somebody ask something, you seem not willing to answer but just tell to read thread where is nothing that could help us understand why casino is doing what they are doing.

You seem only to accept posts where all just mocking casino and keep shouting they should pay you right away but when people try to understand what cause this whole issue (as casino don't do this just for fun or to tease you, as said, they spend much more time and money to complaint process than your withdrawal) as casino clearly think there are one.

You might or might not get answer from ADR but more and more your behavior start to look that ADR most probably settle this for casino and then naturally you don't accept it and post all over internet that whole world is against you. Maybe better not to come ask any advise from forum if you willing to be very selective what you share, these screenshots don't tell us anything.

They don't naturally give you any details of information like said earlier but you keep repeating same "read thread" even there is 0 information there. Could make bet that ADR will settle this on casinos favor.
 

danvale

Newbie member
Joined
Jul 9, 2021
No you haven't and based on your language, it seems you are not willing to get any opinions if casino is doing right or wrong. When somebody ask something, you seem not willing to answer but just tell to read thread where is nothing that could help us understand why casino is doing what they are doing.

You seem only to accept posts where all just mocking casino and keep shouting they should pay you right away but when people try to understand what cause this whole issue (as casino don't do this just for fun or to tease you, as said, they spend much more time and money to complaint process than your withdrawal) as casino clearly think there are one.

You might or might not get answer from ADR but more and more your behavior start to look that ADR most probably settle this for casino and then naturally you don't accept it and post all over internet that whole world is against you. Maybe better not to come ask any advise from forum if you willing to be very selective what you share, these screenshots don't tell us anything.

They don't naturally give you any details of information like said earlier but you keep repeating same "read thread" even there is 0 information there. Could make bet that ADR will settle this on casinos favor.
I'm really not sure what to say here? The information is all in the thread and I have even provided screen grabs from the casino. To say there is '0 information there' is simply not true. Other members wouldn't of been able to comment specifically if I hadn't supplied evidence. I also attempted to provide my document pictures but they were removed by the site. I have also provided screenshot updates from redbet when they have responded and in my posts made FOOTNOTES for any other information.

I can only say to go back and read all my posts and look at the screen grabs from myself and the casinos.

I'd really prefer just to stick to facts here on the thread. I haven't called anyone names or made insinuations so I'd appreciate that same treatment back.

I'd just like to get this sorted.
 
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