buttercup1
Newbie member
- Joined
- Dec 18, 2023
- Location
- UK
Hi all - new to the site - bear with me and withdrawal issues, as I can see are a regular topic of conversation
So, I am experiencing withdrawal issues - I was depositing money - fairly large sum - circa £3500 over a period of 4-6 weeks, and already had a payout from the Casino for over £600, No ID asked for - I then won £2300 and tried to withdraw when the issues started and they blocked the withdrawal.
They then asked for ID (SOW, selfie, utility bill, driving licence or passport and a unredacted bank statement showing money in and paid to them!!!)
I have provided all the documents, even though I think an unredacted bank statement is an over reach, I am aware UKGC have implemented some draconian rules for the casinos to follow - which has resulted in giving the casinos too much information over your spending IMO
Received confirmation emails stating documents ok and website confirms ID passed
Specifically said - Bank statement had been accepted, see below copy response - but with a new set of questions!
'The bank statement you have provided has now been accepted, however there are some questions we would like to ask to help us fully understand the statement.
Proof of Income:
The online site - I now believe to be a scam site (bigwins1) with a curacao bogus licence - I did not realise when making the deposits it would be to/from these places or that it was a potentially dodgy site (out of jurisdiction probably) and have now blocked them
I have since received 2 emails - stating on the 1st they will be back to me within a day and the 2nd
'Thank you for your continued patience whilst we look into your query.
This is still being looked into for you but unfortunately it is taking a little longer then first advised.
We aim to be back in contact with you no later than two working days with any progress but this can be much sooner.
Please be assured that your query is of the utmost importance to us and is receiving our full attention'
Think these maybe bot responses
My question is, if the bank statement is accepted, why are they scrutinising all my transactions and are they not bound by time restrictions?
is there a regualtion I can quote to them or should I just ask them to close the account, therefore generating the return of deposits or the winnings ?
I think I've read on the other forum chats that's what to do/happens - I would phone them but cannot find a number
I feel like if the casino don't agree with my life/spending choices they will stop my account or ask more intrusive questions, hold up withdrawals and anything else they fancy. That is surely not what the regulation is for - it seems heavy handed and will put me off providing any details again and I think a lot of players are of the same opinion.
sorry for the long winded waffle - just frustrated ?
So, I am experiencing withdrawal issues - I was depositing money - fairly large sum - circa £3500 over a period of 4-6 weeks, and already had a payout from the Casino for over £600, No ID asked for - I then won £2300 and tried to withdraw when the issues started and they blocked the withdrawal.
They then asked for ID (SOW, selfie, utility bill, driving licence or passport and a unredacted bank statement showing money in and paid to them!!!)
I have provided all the documents, even though I think an unredacted bank statement is an over reach, I am aware UKGC have implemented some draconian rules for the casinos to follow - which has resulted in giving the casinos too much information over your spending IMO
Received confirmation emails stating documents ok and website confirms ID passed
Specifically said - Bank statement had been accepted, see below copy response - but with a new set of questions!
'The bank statement you have provided has now been accepted, however there are some questions we would like to ask to help us fully understand the statement.
Proof of Income:
- We have noticed several transactions of £54.04 sent on the 25th October to "TheShop314 Uzbekistan" would you be able to confirm the nature and purpose of these payments?
- We also noticed 2 transactions of similar amounts to "Acap Estonia" on the 24th October would you also be able to confirm the nature and purpose of these transactions?'
The online site - I now believe to be a scam site (bigwins1) with a curacao bogus licence - I did not realise when making the deposits it would be to/from these places or that it was a potentially dodgy site (out of jurisdiction probably) and have now blocked them
I have since received 2 emails - stating on the 1st they will be back to me within a day and the 2nd
'Thank you for your continued patience whilst we look into your query.
This is still being looked into for you but unfortunately it is taking a little longer then first advised.
We aim to be back in contact with you no later than two working days with any progress but this can be much sooner.
Please be assured that your query is of the utmost importance to us and is receiving our full attention'
Think these maybe bot responses
My question is, if the bank statement is accepted, why are they scrutinising all my transactions and are they not bound by time restrictions?
is there a regualtion I can quote to them or should I just ask them to close the account, therefore generating the return of deposits or the winnings ?
I think I've read on the other forum chats that's what to do/happens - I would phone them but cannot find a number
I feel like if the casino don't agree with my life/spending choices they will stop my account or ask more intrusive questions, hold up withdrawals and anything else they fancy. That is surely not what the regulation is for - it seems heavy handed and will put me off providing any details again and I think a lot of players are of the same opinion.
sorry for the long winded waffle - just frustrated ?
