Bitstarz the most promoted and WORST casino online

[Crazy7]

Hello,

I would like to tell my terrible experience with Bitstarz. I deposit 100 euro I won a small amount. I deposited with crypto.

Hi there, Our verifications team have requested the following: - A photo of you holding your ID next to your face with one eye winking and in the other hand holding a piece of paper with Bitstarz written on it and today's date. - A source of wealth (showing your main source of income over the last 6 months that allowed you to fund your account). - Information documenting the source of crypto funds for the last 6 months.​

I deposited 100 euro!! So i told them I traded on a forum. They need proof. They want 6 months statements of all my incoming and outgoing transactions pay slip from my boss. Does anyone else have this experience and is this even allowed!? I need to proof how I deposit 100 euro that's fine.

Chat only copy pasting generic stuff. Was reading on this forum they will likely do a video verification after they received the documents.

Anyone else any experience with them and why are they so popular with affiliate site ranked 10 stars.

See Related:
Bryan's review of Cryptoleo Casino

 

[Avernite]

How on earth are you supposed to take the photo with both hands full?

 

[KasinoKing]

Hello,

I would like to tell my terrible experience with Bitstarz. I deposit 100 euro I won a small amount. I deposited with crypto.

Hi there, Our verifications team have requested the following: - A photo of you holding your ID next to your face with one eye winking and in the other hand holding a piece of paper with Bitstarz written on it and today's date. - A source of wealth (showing your main source of income over the last 6 months that allowed you to fund your account). - Information documenting the source of crypto funds for the last 6 months.​

I deposited 100 euro!! So i told them I traded on a forum. They need proof. They want 6 months statements of all my incoming and outgoing transactions pay slip from my boss. Does anyone else have this experience and is this even allowed!? I need to proof how I deposit 100 euro that's fine.

Chat only copy pasting generic stuff. Was reading on this forum they will likely do a video verification after they received the documents.

Anyone else any experience with them and why are they so popular with affiliate site ranked 10 stars.

That's outrageous!

I haven't used crypto casinos much yet - but I always thought they didn't do SOW requests, but just ID verification.

KK

 

[L&L-Jan]

- Information documenting the source of crypto funds for the last 6 months.​

 

[maxd]

@BitStarz , I'm sure you'll have seen this but flagging you just in case.

... why are they so popular with affiliate site ranked 10 stars ...

FWIW our ratings are largely based on player feedback we gather from our readership. See details here: Online Casino Reviews and ratings

- Max

 

[justdoit]

wtf how can you hold Id and paper with date at same time taking the photo ? not play much on Bitstarz last time I deposit I could only play on crypto not on USD or EURO no idea how much I was betting

 

[Guntis]

It means somebody needs to take a picture of him. I reckon it doesn't mean that he on his own must perform all these tricks to send them such a picture.

 

[dingmj]

they even ask me take a picture with street name and my face in the picture and another picture with bus stop . so i closed my account there . at least i am not the only one they doing these

 

[pekka55]

If they do all this for a 100 euro deposit, then this is surely a casino to avoid. Thanks for the heads up.

It's a pain in the ass to just take a clear selfie with an id next to your face if you have no one else to hold the camera, but to juggle id and a piece of paper and take a picture by yourself is almost impossible.

 

[L&L-Jan]

If they do all this for a 100 euro deposit, then this is surely a casino to avoid. Thanks for the heads up.

Perhaps they see/know more, no need to take everything stated on the internet as the truth

 

[pekka55]

Perhaps they see/know more, no need to take everything stated on the internet as the truth

I've just seen enough good and bad casinos over the years. KYC is not rocket science. Id, proof of address, proof of credit card/bank account is all you really need. Maybe a selfie in some cases.

If dozens of very reputable casinos can verify you within hours, but some take it to extremes, then you should play at the ones that doesn't make you feel like a criminal for depositing a small amount into their casino.

 

[satchnz]

wtf how can you hold Id and paper with date at same time taking the photo ? not play much on Bitstarz last time I deposit I could only play on crypto not on USD or EURO no idea how much I was betting

Yeah that’s why I never played there again. Too hard to know how much I was betting when the balance is in mLTC…

 

[maxd]

I've just seen enough good and bad casinos over the years. KYC is not rocket science. ...

It absolutely can be rocket science if the casino has specific reasons to be concerned. I too have dealt with a lot of casinos over the years and believe me, it's not always as cut-and-dried as you'd like to think it is.

As to Bitstarz specifically my experience with them from player complaints side of things is that if they are asking for a lot then they have reasons to do so. They are absolutely NOT the "worst casino online" -- in fact we've given them several Casinomeister Awards for excellent reasons -- and I'd bet my afternoon biscuits on there being more to the OP's issue than we have thus far been privy to.

- Max

 

[nfehily]

Photos of customers winking! Street names and bus stops? Am I still asleep? Is this a dream? Coz its too effin bizarre to believe. The reviews on this site of recommended sites need to be taken with a pinch of salt imo. I personally wouldn't open an account with any of them based solely on the fact that they are accredited here. Just my opinion though.

 

[pekka55]

It absolutely can be rocket science if the casino has specific reasons to be concerned. I too have dealt with a lot of casinos over the years and believe me, it's not always as cut-and-dried as you'd like to think it is.

As to Bitstarz specifically my experience with them from player complaints side of things is that if they are asking for a lot then they have reasons to do so. They are absolutely NOT the "worst casino online" -- in fact we've given them several Casinomeister Awards for excellent reasons -- and I'd bet my afternoon biscuits on there being more to the OP's issue than we have thus far been privy to.

- Max

Sure, you're actually right when I think about it some more. I'm just thinking from my own perspective of having everything in order and not trying to defraud a casino. Not saying that the OP is anything than above board.

However, there are casinos that will just leave you hanging for weeks without telling you what the issue is. Most problems and issues would be solved quickly if the casino would just inform the customer about what the issue is. I've had casinos be completely silent and non responsive for weeks before suddenly paying me. That is aggravating and they've lost me forever for shit like that though.

I get KYC, I get SOW when necessary. What I don't get is silence. If a casino is giving me no information, then that's the last time I ever play there again. It's their loss.

Point is that if a player can freely deposit and play, then there should be a very good reason why they can't withdraw without hassle.

And no, there is not necessarily anything more to the OP's story. I've had a couple of very reputable casinos comb through my information for weeks before them paying. Sometimes casinos make mistakes and think there's some conspiracy even when there clearly is not. It happens.

 

[maxd]

And no, there is not necessarily anything more to the OP's story. I've had a couple of very reputable casinos comb through my information for weeks before them paying. Sometimes casinos make mistakes and think there's some conspiracy even when there clearly is not. It happens.

True, but it's also the case that what a player presents to us here on the forums is not always "the whole truth and nothing but the truth". That's not an accusation, it's just the voice of experience and hard-learned due caution.

- Max

 

[pekka55]

True, but it's also the case that what a player presents to us here on the forums is not always "the whole truth and nothing but the truth". That's not an accusation, it's just the voice of experience and hard-learned due caution.

- Max

I know absolutely nothing about crypto, but isn't the whole point with crypto that you have no need for all the regular KYC and SOW practises? Maybe I'm completely wrong, but I've got that impression.

I mean what's the point in crypto otherwise?

 

[maxd]

... I mean what's the point in crypto otherwise?

You're asking the wrong guy. I'm crypto-stupid and need to defer to people that know these things when such issues arise.

- Max

 

[Ginogenelli]

There's never any issues with depositing though

Feel free to deposit whoever you are

 

[KasinoKing]

I know absolutely nothing about crypto, but isn't the whole point with crypto that you have no need for all the regular KYC and SOW practises? Maybe I'm completely wrong, but I've got that impression.

I mean what's the point in crypto otherwise?

All casinos should be doing KYC - they need to check for under-age players and criminal activity (such as multi-accounting and money laundering).
But I don't see any reason for them to do SOW unless they are properly licenced in the player's country (if that is a requirement of the licence).

The point of crypto is that it's quicker and easier than using a fiat currency. Some banks and credit cards do not allow gambling transactions.
It is also much better for the casino, because players can not charge back on cryptos.
Ask anyone from the casino side, and they will confirm that player charge-backs used to be a MASSIVE problem before crypto!

KK

 

[Guntis]

Bitstarz's request for so much info could be because their anti-fraud spotted a known blacklisted crypto address when making a deposit. That picture-taking is to ensure he is real; those with dodgy things in mind have fake IDs and won't be able to provide such. Even if they managed to get around with pictures, those crypto payment docs would quickly reveal whether the person is dodgy or not, plus a lot more.

Also, i would say, specifics are missing in the OP's message. And, while possible, things like "So i told them I traded on a forum" don't sound convincing.

 

[Guntis]

I know absolutely nothing about crypto, but isn't the whole point with crypto that you have no need for all the regular KYC and SOW practises? Maybe I'm completely wrong, but I've got that impression.

I mean what's the point in crypto otherwise?

It's relatively anonymous, decentralized, and has a borderless nature. You can send £1000 in crypto to any country for a cheap price and most cryptos except for Bitcoin will arrive within a few minutes. Then your receiver will be able to sell it and then cash it out in whatever real money-based currency they want. But for most people, all this stuff is not needed at all.

If you're on about crypto casinos, then for players in countries with strict regulations, it's an access to a more relaxed play environment in terms of deposit limits - as well as better features or games that are not available in their regulated casinos. You can find slots with better RTPs, different live game providers, better bonuses, and get rarely asked for any docs to play.

The downside is that you get charged on crypto exchanges for buying, selling, and transferring your crypto, plus some crypto casinos also charge cashout fees. For the last year, i lost around £400 in fees. And importantly if you get in trouble, there is nowhere to go except for here, and one more place. If there was a fully regulated real money casino with at least half of the things i mentioned above, i would never go close to any crypto casino.

 

[lockinlove]

I know absolutely nothing about crypto, but isn't the whole point with crypto that you have no need for all the regular KYC and SOW practises? Maybe I'm completely wrong, but I've got that impression.

I mean what's the point in crypto otherwise?

I play on crypto for years. Never once been asked for anything aside simple ID and utility bill. And most crypto deposits dont ask anything at all.

So I imagine @BitStarz have a reason for this as it is extremely abnormal. The player must be flagged as a multi accounter/fraudster. No other reason for it.

Even if he was..asking for source of wealth seems quite strange. Any casino who asks me for source of wealth I instantly close that casino for life. I will never provide that. I did once with L&L but I fought them pretty hard ..but in the end I agreed because I trusted them and I was also depositing a tonne of money ..but i didnt like it. Still dont

 

[dingmj]

Bitstarz's request for so much info could be because their anti-fraud spotted a known blacklisted crypto address when making a deposit. That picture-taking is to ensure he is real; those with dodgy things in mind have fake IDs and won't be able to provide such. Even if they managed to get around with pictures, those crypto payment docs would quickly reveal whether the person is dodgy or not, plus a lot more.

Also, i would say, specifics are missing in the OP's message. And, while possible, things like "So i told them I traded on a forum" don't sound convincing.

in my case . i never deposited with crypto . i use credit card and flex pin . and that’s after i play on there for 6-7 months cashed out many times and of course lost $20-30k there . so i don’t see any point to ask ridiculous pictures like that

 

[jasonuk]

Photos of customers winking! Street names and bus stops? Am I still asleep? Is this a dream? Coz its too effin bizarre to believe. The reviews on this site of recommended sites need to be taken with a pinch of salt imo. I personally wouldn't open an account with any of them based solely on the fact that they are accredited here. Just my opinion though.

It sounds silly, but it's a verification similar to a liveness test (the app-based video checks). Given how many fraudsters will have vanilla copies of the identity, operators had to start doing photo ID checks - now fraudsters are also doing that so operators have to ask more randomised requests that perhaps sound silly but reduce the risk of stale identification.

Asking for six months worth of crypto transactions for 100 euros sounds absurd though - so either a) the operator is way out of line, or b) they've linked the customer to a possible fraudulent wallet (e.g. they've mentioned they traded on a forum).