BitStarz Blocking Withdrawal Over Crypto KYC – Harassing Me for Lost Debit Card and One-Time MuchBetter Use

[ob1kenob]

BitStarz is deliberately delaying my withdrawal despite the fact that my account is already verified and over 99% of my deposits were made using crypto.


Here’s what I’ve already provided:

• Passport
• Proof of address
• Full banking statement showing ETH deposits
• Screenshots of crypto transactions showing BitStarz as the recipient
• Front and back of my current debit card, signed
• MuchBetter account confirmation + screenshot of the only deposit I ever made using it
• Clear explanation that the card ending in 2370 was lost months ago

Despite this, they’re still blocking my withdrawal and demanding:

• Proof of cancellation for the lost debit card (even though they already acknowledged it was lost)
• Full PDF statement showing an ancient deposit linked to that lost card
• Contacting MuchBetter support for documentation — for a single deposit made over 4 months ago, that I already screenshotted.

All this, after BitStarz accepted my deposits instantly with no issue for months.


Now that it’s time to withdraw, they’ve suddenly decided everything needs to be re-verified, and they’re inventing document rejections and dragging their feet — even rejecting uploads because a corner was slightly cut off or a finger was “covering a number.” Ridiculous.


This isn’t standard KYC — this is a deliberate obstruction meant to delay or avoid paying out. I’ve played on other Dama casinos like Oshi and Winz.io with no issues. But BitStarz is the worst I’ve dealt with by far.

This kind of behavior needs to be publicly documented so players know what they’re signing up for.

 

[ob1kenob]

Update: The issue is resolved and I did receive my withdrawal.

That said, the process was needlessly excessive and went far beyond what any reasonable KYC/AML compliance requires.

BitStarz requested documentation for cards I used once, demanded proof for every funding method ever linked to my account, and asked for bank statements from multiple institutions across multiple months — even after I’d already submitted verified, complete, and legible documents.

It didn’t drag on for days, but it took constant pushback, repeated re-uploads, and calling out contradictions just to get them to acknowledge they had everything they needed.

I’m glad it’s over — but the process was hostile to the customer and way outside the bounds of standard due diligence. The site has its pros, and I do enjoy playing here, but I strongly recommend doing a small withdrawal early on before letting your balance build.

 

[conker]

Thank you for updating your thread and the extra information about your experience.

KYC is a common contentious issue for players and this is yet another example sadly.

 

[jessicamaral]

Honestly, most of these crypto casinos shouldn’t even be allowed to operate. They're largely unregulated and often run by shady operators who seem to spend more time looking for excuses to reject withdrawals than actually running a fair platform. The lack of accountability is a breeding ground for abuse, and players are left with little to no protection.