Bitstarz the most promoted and WORST casino online

[Crocodile-skin]

Not that i know this casino, but it might be to see if it was you and your wallet that deposit the account, i Have a bitget account and its frozen because of proofs and stuff, its very frustrating! But i Have been asked for ID and bill statenent to verify that its 100% me, but im New to all this all, i deposited to 2 Address that froze my bidget account and i Have 240 USDT on it, think we can thank all the Scammers out there for all these extra proof and questions!

Hope you get your winnings tho!

 

[Crazy7]

It is clear a delaying tactic I play with bonus and without bonus. Sometime you just get lucky. It is very frustrating this. They get a 9.1 rating on CM. It is a perfect example. ( 9.1 star is for their affiliate income I reckon)

What are the laws. Casino and CM decide together what is fraud there is no justice( fingerprints IP addresses which is a shortage from in some country's.

If I deposited 100 euro ok fine for me to show where the money is coming from, totally understand. It will be 1 bank statement with a incoming transaction of +100.

Other posters talking about videocalls. So you have a investigation into your personal life for winning at the casino and have some fun. How far will this go?

Pre verify your account with a webcam selfie and id. You should get paid instant.

Also this is not possible with Bitstarz can't pre verify yourself. Just when you have a nice balance or nice win.

Crap casino IMO avoid at all time.

 

[pekka55]

It's a bit over the top for a 100 euro deposit. Sad thing is that casinos can ask for whatever they want and there's not much you can do about it. That's why I personally stay away from casinos that have a habit of being difficult and asking for too much information.

Any casino that has stalled a withdrawal of mine for minor bullshit, I've just closed my account and never looked back.

 

[Toronion]

In my case, i never deposited with crypto, i use e-wallet and i never have a problem with withdraw in Bitstarz.

 

[jasonuk]

It is clear a delaying tactic I play with bonus and without bonus. Sometime you just get lucky. It is very frustrating this. They get a 9.1 rating on CM. It is a perfect example. ( 9.1 star is for their affiliate income I reckon)

What are the laws. Casino and CM decide together what is fraud there is no justice( fingerprints IP addresses which is a shortage from in some country's.

If I deposited 100 euro ok fine for me to show where the money is coming from, totally understand. It will be 1 bank statement with a incoming transaction of +100.

Other posters talking about videocalls. So you have a investigation into your personal life for winning at the casino and have some fun. How far will this go?

Pre verify your account with a webcam selfie and id. You should get paid instant.

Also this is not possible with Bitstarz can't pre verify yourself. Just when you have a nice balance or nice win.

Crap casino IMO avoid at all time.

You seem to like throwing unfounded accusations around? CM members are giving their thoughts on the situation based on your information, the casino will similarly have their own information that we are not party to.

There are lots of things that will get an account flagged - in crypto I would expect links to known bad wallets are the leading concern. For them to be asking for six months of transactions is clearly excessive, so either there is a genuine concern on their part or it's a blatant stalling tactic - something that could be clarified during a PAB.

The reason "webcam selfie and id" often isn't enough is because the fraudsters will similarly do that by default (anyone who watches scambaiter videos will see frequent photos retrieved from scammers of elderly people holding up their ID) - so they can send images taken days, weeks, or even months ago as "proof" the fraudster is the person in question (which of course they are not).

As said before, as long as the liveness tests are reasonable (photo at the nearest road sign, 1 minute video call, app-based video verification) then that shouldn't be a problem - and it's a variation of the selfie with id of old but with stronger security (because it's harder to fake real-time video currently, or harder to fake randomised requests - but not foolproof though because scammers can coerce victims into doing it on their behalf).

 

[pekka55]

You seem to like throwing unfounded accusations around? CM members are giving their thoughts on the situation based on your information, the casino will similarly have their own information that we are not party to.

There are lots of things that will get an account flagged - in crypto I would expect links to known bad wallets are the leading concern. For them to be asking for six months of transactions is clearly excessive, so either there is a genuine concern on their part or it's a blatant stalling tactic - something that could be clarified during a PAB.

The reason "webcam selfie and id" often isn't enough is because the fraudsters will similarly do that by default (anyone who watches scambaiter videos will see frequent photos retrieved from scammers of elderly people holding up their ID) - so they can send images taken days, weeks, or even months ago as "proof" the fraudster is the person in question (which of course they are not).

As said before, as long as the liveness tests are reasonable (photo at the nearest road sign, 1 minute video call, app-based video verification) then that shouldn't be a problem - and it's a variation of the selfie with id of old but with stronger security (because it's harder to fake real-time video currently, or harder to fake randomised requests - but not foolproof though because scammers can coerce victims into doing it on their behalf).

I mean I mostly agree with your post, but depending on where you live it might be a real hassle taking a selfie outside with some road sign. To get your face and road sign and it not be a blurry mess might be almost impossible for some people.

And all this for a 100€ deposit. Sure, there are all kinds of fraudsters out there, but it doesn't really sit well with me that they let people deposit and play freely and if they happen to lose no one really cares where the deposit came from. They are perfectly fine keeping the money if players lose. Be it bad money or not.

IMO, if the casino accepts the deposit and the player wins, then they should pay out. Unless they have some solid proof about criminal activity and even then they should immediately involve some real authorities instead of trying to handle things themselves.

I have no idea if the OP is above board or not, but I've had 2 instances where casinos have held on to my money for 2-3 weeks with zero communication or explanation before them paying. Everytime that happens to you, you lose a bit of faith in online casinos. Luckily though, I've never had an experience where a casino just flat out refused to pay me in the end though.

 

[jasonuk]

I mean I mostly agree with your post, but depending on where you live it might be a real hassle taking a selfie outside with some road sign. To get your face and road sign and it not be a blurry mess might be almost impossible for some people.

Agreed, any example suggested needs to be reasonable and plausible - no point asking for the nearest bus stop in a village with no bus service!

And all this for a 100€ deposit. Sure, there are all kinds of fraudsters out there, but it doesn't really sit well with me that they let people deposit and play freely and if they happen to lose no one really cares where the deposit came from. They are perfectly fine keeping the money if players lose. Be it bad money or not.

I guess the argument is the operator can return the money to the authorities if it turns out to be stolen - but we've seen examples, such as money laundering through FOBTs, where that doesn't solve the situation and the operator has unwittingly become an accomplice to the crime.

 

[Steviedoo]

@BitStarz is one of the better casinos. Never had any issues. And if I did it was resolved immediately and in good faith.

 

[BitStarz]

Hello,

I would like to tell my terrible experience with Bitstarz. I deposit 100 euro I won a small amount. I deposited with crypto.

Hi there, Our verifications team have requested the following: - A photo of you holding your ID next to your face with one eye winking and in the other hand holding a piece of paper with Bitstarz written on it and today's date. - A source of wealth (showing your main source of income over the last 6 months that allowed you to fund your account). - Information documenting the source of crypto funds for the last 6 months.​

I deposited 100 euro!! So i told them I traded on a forum. They need proof. They want 6 months statements of all my incoming and outgoing transactions pay slip from my boss. Does anyone else have this experience and is this even allowed!? I need to proof how I deposit 100 euro that's fine.

Chat only copy pasting generic stuff. Was reading on this forum they will likely do a video verification after they received the documents.

Anyone else any experience with them and why are they so popular with affiliate site ranked 10 stars.

Hi there,

So sorry to be so late on the ball here, and will do my best to add some context.

For starters, if you've only deposited 100 EUR at BitStarz lifetime, the source of wealth must be some kind of mistake. I have a hard time understanding why we'd ask for that if you've only put in 100 EUR. So, it would be great if you could PM me your username or something, just so I can have a look, but that sounds a bit weird to me. So yeah, completely with you there and happy to look into it personally.

Also, I fully understand anyone who meet the words of a casino rep with skepticism (I work for the casino after all), but we care about the casino experience of the player, which is why (among other things) we try to cash our players out as soon as possible. We're even displaying the live average cash out time on site. We would never ask for any weird additional docs from a player unless we really thought there was something funny going on. But it's not in an attempt to stall or get the player to play back their funds. I've said it before multiple times that I recommend you put a wager limit if there are any concerns, just so that doesn't happen.

As for the video verification remark, those are extremely rare and only done if our platform anti-fraud team asks that of us. I can probably count the number of video verification calls done by BitStarz on two hands in all honesty, and I've been with BitStarz for 8.5 years.

Just so sum things up, there must be something more to the story here as this is very far from the norm. Once more, I'd be very happy to look into it personally if you PM me your username. Any questions you have in the meantime, happy to answer.

Olle

Edit: We always welcome the PAB process as well (if this becomes a dispute) so we can lay it all out on both sides.

 

[justdoit]

Hi there,

So sorry to be so late on the ball here, and will do my best to add some context.

For starters, if you've only deposited 100 EUR at BitStarz lifetime, the source of wealth must be some kind of mistake. I have a hard time understanding why we'd ask for that if you've only put in 100 EUR. So, it would be great if you could PM me your username or something, just so I can have a look, but that sounds a bit weird to me. So yeah, completely with you there and happy to look into it personally.

Also, I fully understand anyone who meet the words of a casino rep with skepticism (I work for the casino after all), but we care about the casino experience of the player, which is why (among other things) we try to cash our players out as soon as possible. We're even displaying the live average cash out time on site. We would never ask for any weird additional docs from a player unless we really thought there was something funny going on. But it's not in an attempt to stall or get the player to play back their funds. I've said it before multiple times that I recommend you put a wager limit if there are any concerns, just so that doesn't happen.

As for the video verification remark, those are extremely rare and only done if our platform anti-fraud team asks that of us. I can probably count the number of video verification calls done by BitStarz on two hands in all honesty, and I've been with BitStarz for 8.5 years.

Just so sum things up, there must be something more to the story here as this is very far from the norm. Once more, I'd be very happy to look into it personally if you PM me your username. Any questions you have in the meantime, happy to answer.

Olle

Edit: We always welcome the PAB process as well (if this becomes a dispute) so we can lay it all out on both sides.

did u guys fix the problem one crypto deposits and play on Euro or USD? last time I did test I could only play on Crypto balance with millions of 0000 I felt like fake streamer for 30mins, not idea how much I was spinning, also now DOA2? only old DOA

 

[BitStarz]

did u guys fix the problem one crypto deposits and play on Euro or USD? last time I did test I could only play on Crypto balance with millions of 0000 I felt like fake streamer for 30mins, not idea how much I was spinning, also now DOA2? only old DOA

Hi there

So, we do have virtual conversion, so you can basically deposit into your crypto balance and choose to display
all play in USD/EUR

You can also deposit crypto directly to your FIAT balance by choosing desired currency and when clicking "Deposit" pick
crypto as deposit option and you'll see your unique crypto address connected to your BitStarz FIAT balance

If you get stuck feel free to PM or reach out to support (they're faster than me most likely though, just FYI) but always happy to help.

Olle

 

[satchnz]

Hi there

So, we do have virtual conversion, so you can basically deposit into your crypto balance and choose to display
all play in USD/EUR

You can also deposit crypto directly to your FIAT balance by choosing desired currency and when clicking "Deposit" pick
crypto as deposit option and you'll see your unique crypto address connected to your BitStarz FIAT balance

If you get stuck feel free to PM or reach out to support (they're faster than me most likely though, just FYI) but always happy to help.

Olle

I signed up to Bitstarz a few months ago and took up a deposit bonus using LTC. But I too could only see my balance and bets in mLTC and not FIAT equivalent, so it was a nightmare to work out just how much I was betting and winning/losing. I tried your support but they couldn’t seem to help other than claim I was using a duplicate account and banned me from any free spins bonuses (I only had the one account there).

Sadly for Bitstarz, I turned my roughly USD$60 deposit (in LTC) into over USD$600, withdrew it, and never went back. Like @justdoit, I felt like a fake money streamer betting 2,400 mLTC per spin (~ USD 0.20) at the time.

All other crypto casinos I play at show my crypto balance and bet amounts in USD equivalent in game.

 

[BitStarz]

I signed up to Bitstarz a few months ago and took up a deposit bonus using LTC. But I too could only see my balance and bets in mLTC and not FIAT equivalent, so it was a nightmare to work out just how much I was betting and winning/losing. I tried your support but they couldn’t seem to help other than claim I was using a duplicate account and banned me from any free spins bonuses (I only had the one account there).

Sadly for Bitstarz, I turned my roughly USD$60 deposit (in LTC) into over USD$600, withdrew it, and never went back. Like @justdoit, I felt like a fake money streamer betting 2,400 mLTC per spin (~ USD 0.20) at the time.

All other crypto casinos I play at show my crypto balance and bet amounts in USD equivalent in game.

Hi there,

I'm completely with you that keeping track of the countless decimals of crypto is an issue but that's why we made this virtual conversion, making this a problem of the past

If you're on your computer, top right corner is where you choose your balance. So let's say BTC. When you then open a game, you can choose to display the balance in USD (bottom right next to the Piggy Bank icon). By doing that you'll see the full BTC amount, but displayed in USD so in the game balance it's in USD and you won't have the issue of having to deal with a ton of decimals (or be lumped together with one of the fake streamers)

Olle

EDIT: Full disclosure, those funds are not deposited ones but rather credited to my test account. I don't wanna be a fake streamer either

 

[satchnz]

Hi there,

I'm completely with you that keeping track of the countless decimals of crypto is an issue but that's why we made this virtual conversion, making this a problem of the past

If you're on your computer, top right corner is where you choose your balance. So let's say BTC. When you then open a game, you can choose to display the balance in USD (bottom right next to the Piggy Bank icon). By doing that you'll see the full BTC amount, but displayed in USD so in the game balance it's in USD and you won't have the issue of having to deal with a ton of decimals (or be lumped together with one of the fake streamers)

Olle

EDIT: Full disclosure, those funds are not deposited ones but rather credited to my test account. I don't wanna be a fake streamer either

Thanks for your response. I tried all this several times but it made no difference. Balance and bet amount always showed in mLTC.

 

[justdoit]

Hi there,

I'm completely with you that keeping track of the countless decimals of crypto is an issue but that's why we made this virtual conversion, making this a problem of the past

If you're on your computer, top right corner is where you choose your balance. So let's say BTC. When you then open a game, you can choose to display the balance in USD (bottom right next to the Piggy Bank icon). By doing that you'll see the full BTC amount, but displayed in USD so in the game balance it's in USD and you won't have the issue of having to deal with a ton of decimals (or be lumped together with one of the fake streamers)

Olle

EDIT: Full disclosure, those funds are not deposited ones but rather credited to my test account. I don't wanna be a fake streamer either

can you just make it simple like any other casino you deposit crypto and pick fiat Eu or USD? way we need another link for fiat crypto?

 

[Guntis]

 

[justdoit]

View attachment 192818

before did not work maybe they fix it

 

[Lubyou1]

Hello,

I would like to tell my terrible experience with Bitstarz. I deposit 100 euro I won a small amount. I deposited with crypto.

Hi there, Our verifications team have requested the following: - A photo of you holding your ID next to your face with one eye winking and in the other hand holding a piece of paper with Bitstarz written on it and today's date. - A source of wealth (showing your main source of income over the last 6 months that allowed you to fund your account). - Information documenting the source of crypto funds for the last 6 months.​

I deposited 100 euro!! So i told them I traded on a forum. They need proof. They want 6 months statements of all my incoming and outgoing transactions pay slip from my boss. Does anyone else have this experience and is this even allowed!? I need to proof how I deposit 100 euro that's fine.

Chat only copy pasting generic stuff. Was reading on this forum they will likely do a video verification after they received the documents.

Anyone else any experience with them and why are they so popular with affiliate site ranked 10 stars.

Did you deposit crypto using a crypto exchange or directly through the casino ? At bitstarz its better to deposit using a exchange rather than buying directly .. I use coinbase I buy my crypto through the exchange and then I send it to the casino. And same way vise versa no questions asked or vertification required.

 

[Marley4Ever]

It absolutely can be rocket science if the casino has specific reasons to be concerned. I too have dealt with a lot of casinos over the years and believe me, it's not always as cut-and-dried as you'd like to think it is.

As to Bitstarz specifically my experience with them from player complaints side of things is that if they are asking for a lot then they have reasons to do so. They are absolutely NOT the "worst casino online" -- in fact we've given them several Casinomeister Awards for excellent reasons -- and I'd bet my afternoon biscuits on there being more to the OP's issue than we have thus far been privy to.

- Max

I like Bitstarzs and always found them helpful on chat... payouts are pretty quick. I never felt like they were asking for anything that wasn't reasonable.