Payout issue with Unibet

Casinomeister

Forum Cheermeister
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Bierland
Admin note: Changing thread title from "Stay Away from Unibet.com" to "Payout Issue - Unibet". I hope to see this resolved soon.
 
Unibet is reviewed at Casinomeister. It is an CM Accredited, vetted, and highly recommend casino listed at our site.

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've been informed by the casino that the OP has asked for their account to be closed, all their data to be deleted and has revoked permission for the casino to contact them further.
That's curtains on this for us, nothing further we can do since there is no data left to discuss with the casino and no way to further the matter.

If the OP wishes to pursue this they'll have to start with the casino's designated ADR and see how they get on.

- Max
 

colinsunderland

Experienced Member
webmeister
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Location
uk
They can't delete their data for around 6 years, but if they have said no contact, then presumably they have had it sorted.

Typically after saying they are fine, I've got a payment problem with them at the moment too, and speaking to customer support is like banging my head off the wall :(
 

maxd

Complaints (PAB) Manager
Staff member
Joined
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Location
Saltirelandia
They can't delete their data for around 6 years ...
As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.
 

colinsunderland

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As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.
Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. Most casinos also state they have to keep all data in case you ever make a legal claim against them.
Was just pointing out that a casino will not delete all data immediately, more for future reference in case anyone is searching for that type of thing and comes across this thread, and then goes away thinking a casino has to delete everything on request :)
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. ...
Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.
 

Casinomeister

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Bierland
If the OP wishes to pursue this they'll have to start with the casino's designated ADR and see how they get on.
Yep - this guy certainly will not get any further assistance from us - for any matter whatsoever.

Clearly an abuse of the PAB system - wasting our man/woman hours and resources.
 

colinsunderland

Experienced Member
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Location
uk
Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.
LeoVegas policy is not to delete anything

In relation to your question, allow me to clarify that the AML regulations we are bound to, not only require the retention of personal data for specific time frames in the case of occasional transactions but also upon the establishment of a business relationship which starts applying when a customer accepts our terms and conditions. Furthermore, as our T&Cs constitute a contractual relationship, and therefore any relationship governed under same, may be subject to civil proceedings in the event of a legal claim, we have a legal and legitimate interest to retain any data which may be required as evidence for the defense of such claims, until any such action becomes time-barred in accordance with prescription periods under civil procedure.

and

It is important to reiterate that most of your data is still necessary in relation to the purposes they were originally collected, for compliance with legal obligations or for establishment, defence or exercise of legal claims. More specifically, your data will be retained for Tax and accounting purposes, for AML purposes, for purposes stemming from our license obligations, notably responsible gambling. Further information on the retention periods can be found in our Privacy Policy Section 4.

Please note that this approach is in compliance also with the guidance on General Data Protection Regulation (GDPR) of the regulatory authorities available here:
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and
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We also remind you that such deletion can only be applied in relation to personal data held in your account which is no longer required by LeoVegas Group to comply with legal/ regulatory requirements or to defend its rights at law. For further information about your data protection rights and how these are applicable to you, you may also wish to refer to our
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.


They also clarified they have not deleted any data after i requested they do so.

I have had that from more than one casino. I think they are wrong, and I'm perusing it further, but I suspect the outcome is a while away yet :(

That request came about as they refused to delete my account data from Legs11, even though I had not made a single bet or transaction. My argument is that as no activity was on the account, then there could not possibly be any money laundering concerns, nor could there be any responsible gaming concerns, they responded with the above and refused to delete anything for those reasons.
 

Slottery

Meister Member
PABnoaccred
MM
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Location
Malta
Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.

Yeah, this is not only place where regulations are bit grossing each other, especially AML and GDPR love to have little fights, in some place other one is stronger and other place then other, both can't get 100% respected in many scenarios. Then just have to decide which one feels more important in that matter, usually it's quite easy call which one to honor, usually one is clearly more important than other one but sometimes it can be bit hard call, luckily there are great regulators you can ask opinion (which you don't often even get, except maybe afterwards penalties for failure).
 

tdotclub

Newbie member
PABnoaccred
Joined
Aug 11, 2020
Location
Toronto
They can't delete their data for around 6 years, but if they have said no contact, then presumably they have had it sorted.

Typically after saying they are fine, I've got a payment problem with them at the moment too, and speaking to customer support is like banging my head off the wall :(
Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..
 

colinsunderland

Experienced Member
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Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..
I got it after the rep got involved, not sure it would have been sorted that quickly without him though.
 

tdotclub

Newbie member
PABnoaccred
Joined
Aug 11, 2020
Location
Toronto
^ you are lucky you have a rep that is afflaited with the casino on the other hand several people lost alot of $$$ because of the dirty stalling tactics this casino has used including me. Now i am not getting any help from this site even though in the email the casino has said this statement below that they retain "data".

"
Thanks for contacting Unibet.

We would like to confirm that your account was suspended permanently.

Regarding your data, please see our Terms and Conditions below:


9 How long will Unibet keep my data?

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Unibet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

-To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
-To establish or defend legal claims (for example negligence claims) which could be made against us;
-To comply with our contractual obligations and rights in relation to the information involved;
-Our legitimate interests where we have carried out balancing tests;
-To comply with guidelines issued by relevant data protection authorities.


Apologies for any inconvenience caused, however I trust this answer meets with your understanding and if there is anything else we could help you with, do get back to us.


Best Regards,

Ivanna"
 

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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
^ you are lucky you have a rep that is afflaited with the casino on the other hand several people lost alot of $$$ because of the dirty stalling tactics this casino has used including me. Now i am not getting any help from this site even though in the email the casino has said this statement below that they retain "data".

"
Thanks for contacting Unibet.

We would like to confirm that your account was suspended permanently.

Regarding your data, please see our Terms and Conditions below:


9 How long will Unibet keep my data?

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Unibet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

-To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
-To establish or defend legal claims (for example negligence claims) which could be made against us;
-To comply with our contractual obligations and rights in relation to the information involved;
-Our legitimate interests where we have carried out balancing tests;
-To comply with guidelines issued by relevant data protection authorities.


Apologies for any inconvenience caused, however I trust this answer meets with your understanding and if there is anything else we could help you with, do get back to us.


Best Regards,

Ivanna"
this site? As in Casinomeister?
You said the issue was resolved then it wasn't then told them to stop communicating with you, which would also mean they couldn't with Max, so not sure what you were expecting to happen?
 

tdotclub

Newbie member
PABnoaccred
Joined
Aug 11, 2020
Location
Toronto
this site? As in Casinomeister?
You said the issue was resolved then it wasn't then told them to stop communicating with you, which would also mean they couldn't with Max, so not sure what you were expecting to happen?
i never once said for them to stop communicating, i did say to mark it resolved because i found it pointless when unibet starts lying saying they had merchant problems from 09/04 and 22/04 "to add credibility" but its been 1 month and they still keep stalling so they cant blame 09/04 to 22/04. Then i simply ask unibet to close my acount and then i re-open my case here out of desperation.

This is what max said and i think this is a tatic to stall even more as i mentioned no casino sites delete data right away even unibet emailed me as i mentioned earlier they keep data.

"
Hello,

Unfortunately it seems we won't be able to progress any further with your complaint as we have received this from the casino:

Looking at the account the customer has requested to close his account permanently with us and requested to delete all data.

As per this request there is very little I can do here as customer has revoked his consent for further contact from us.

I believe that kills your PAB right there: case closed.

If you wish to pursue this further you'll have to take it to the casino's designated ADR."
 

Slottery

Meister Member
PABnoaccred
MM
Joined
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Location
Malta
If you asked to "be forgotten", they probably don't share your information with anyone except some regulators or authorities if required but voluntarily sharing any information about a person who has asked it to be deleted would be bit strange, even they have it. Like it's said in their reply:
As per this request there is very little I can do here as customer has revoked his consent for further contact from us.
 

Casinomeister

Forum Cheermeister
Staff member
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Location
Bierland
Well according to the OP @tdotclub, all of you are a bunch of online casino affiliates, and a bunch of shills.

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I am also a casino pimp. :lolup:

This is the thanks we get for offering a platform for EVERYONE and to provide a FREE service to solve any casino complaints. Looking at this thread - Colinsunderland is the only affiliate webmaster, and I'm not even sure how active he is on the affiliate side of things. In this thread I felt he was posting very balanced criticisms. How is he a shill?

It's pretty sad that tdotclub is disparaging me, our free service, and all of you belittling you as paid for shills. I honestly thought we were quite helpful and I am questioning whether or not to charge this guy for our services of being an intermediary between him and Unibet, brief as it was.
 
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colinsunderland

Experienced Member
webmeister
MM
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Location
uk
Well according to the OP @tdotclub, all of you are a bunch of online casino affiliates, and a bunch of shills.

You do not have permission to view link Log in or register now.


I am also a casino pimp. :lolup:

This is the thanks we get for offering a platform for EVERYONE and to provide a FREE service to solve any casino complaints. Looking at this thread - Colinsunderland is the only affiliate webmaster, and I'm not even sure how active he is on the affiliate side of things. In this thread I felt he was posting very balanced criticisms. How is he a shill?

It's pretty sad that tdotclub is disparaging me, our free service, and all of you belittling you as paid for shills. I honestly thought we were quite helpful and I am questioning whether or not to charge this guy for our services of being an intermediary between him and Unibet, brief as it was.
Haha, what a plank. I'm hardly a casino shill, I'm probably more critical of casinos if they do something wrong than anyone, and would hardly defend Unibet if it wasn't justified, considering they ripped me off on the affiliate side lol.

And tdotclub, if they don't usually pay in seconds, please feel free to explain the time stamps below. Withdrawal from unibet 12.20. Payment into skrill 12.20.

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