- Joined
- Jun 30, 1998
- Location
- Bierland
As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.They can't delete their data for around 6 years ...
Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. Most casinos also state they have to keep all data in case you ever make a legal claim against them.As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.
Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. ...
Yep - this guy certainly will not get any further assistance from us - for any matter whatsoever.If the OP wishes to pursue this they'll have to start with the casino's designated ADR and see how they get on.
LeoVegas policy is not to delete anythingNot my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.
For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.
I knowYeah, LeoVegas. I wouldn't use them as a benchmark for standard industry practice but I take your point.
Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.
For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.
Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..They can't delete their data for around 6 years, but if they have said no contact, then presumably they have had it sorted.
Typically after saying they are fine, I've got a payment problem with them at the moment too, and speaking to customer support is like banging my head off the wall
I got it after the rep got involved, not sure it would have been sorted that quickly without him though.Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..
this site? As in Casinomeister?^ you are lucky you have a rep that is afflaited with the casino on the other hand several people lost alot of $$$ because of the dirty stalling tactics this casino has used including me. Now i am not getting any help from this site even though in the email the casino has said this statement below that they retain "data".
"
Thanks for contacting Unibet.
We would like to confirm that your account was suspended permanently.
Regarding your data, please see our Terms and Conditions below:
9 How long will Unibet keep my data?
We will only retain your information for as long as needed to fulfill the purposes for which they are collected.
While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Unibet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:
-To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
-To establish or defend legal claims (for example negligence claims) which could be made against us;
-To comply with our contractual obligations and rights in relation to the information involved;
-Our legitimate interests where we have carried out balancing tests;
-To comply with guidelines issued by relevant data protection authorities.
Apologies for any inconvenience caused, however I trust this answer meets with your understanding and if there is anything else we could help you with, do get back to us.
Best Regards,
Ivanna"
i never once said for them to stop communicating, i did say to mark it resolved because i found it pointless when unibet starts lying saying they had merchant problems from 09/04 and 22/04 "to add credibility" but its been 1 month and they still keep stalling so they cant blame 09/04 to 22/04. Then i simply ask unibet to close my acount and then i re-open my case here out of desperation.this site? As in Casinomeister?
You said the issue was resolved then it wasn't then told them to stop communicating with you, which would also mean they couldn't with Max, so not sure what you were expecting to happen?
Looking at the account the customer has requested to close his account permanently with us and requested to delete all data.
As per this request there is very little I can do here as customer has revoked his consent for further contact from us.
As per this request there is very little I can do here as customer has revoked his consent for further contact from us.
Haha, what a plank. I'm hardly a casino shill, I'm probably more critical of casinos if they do something wrong than anyone, and would hardly defend Unibet if it wasn't justified, considering they ripped me off on the affiliate side lol.Well according to the OP @tdotclub, all of you are a bunch of online casino affiliates, and a bunch of shills.
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I am also a casino pimp.
This is the thanks we get for offering a platform for EVERYONE and to provide a FREE service to solve any casino complaints. Looking at this thread - Colinsunderland is the only affiliate webmaster, and I'm not even sure how active he is on the affiliate side of things. In this thread I felt he was posting very balanced criticisms. How is he a shill?
It's pretty sad that tdotclub is disparaging me, our free service, and all of you belittling you as paid for shills. I honestly thought we were quite helpful and I am questioning whether or not to charge this guy for our services of being an intermediary between him and Unibet, brief as it was.