Destinobet is not paying me my winnings!!!

[AK1982999]

Hello, I registered on Destinobet at the end of last year. Then I deposited 25 euros and never claimed a bonus or anything like that. I mainly placed sports bets there, very small sums, only amounts between 5 and 20 euros. With my deposit of 25 euros, I played up to 310 euros after months. I had already sent all the documents there in mid-May and they said my account was verified. On October 3rd, 2024, I made my first withdrawal request of 179 euros. Nothing came for 4 days, then I went into the chat and they told me to send a proof of payment with my deposit method. I did that and it was accepted. Nothing happened for 20 days. Then my withdrawal request was rejected, without any reason. I made a new withdrawal request, this time with my full amount in the account, 310.58 euros. That was also rejected and my account was blocked. I then received an email saying that I should send them a selfie with my ID card front and back. I did that, and even made a short video of me turning my ID card from front to back.
The only thing that came back was, thank you for the documents, we'll check it.
Today I got a rude awakening. I got a message saying that my withdrawal had been processed. I looked, and only 25 euros (my deposit) had been transferred to me, and my winnings of 285.58 euros are cancelled.
I can only advise all of you to avoid this bookmaker. It can only be a fraudulent company.

 

[dunover]

Hello, I registered on Destinobet at the end of last year. Then I deposited 25 euros and never claimed a bonus or anything like that. I mainly placed sports bets there, very small sums, only amounts between 5 and 20 euros. With my deposit of 25 euros, I played up to 310 euros after months. I had already sent all the documents there in mid-May and they said my account was verified. On October 3rd, 2024, I made my first withdrawal request of 179 euros. Nothing came for 4 days, then I went into the chat and they told me to send a proof of payment with my deposit method. I did that and it was accepted. Nothing happened for 20 days. Then my withdrawal request was rejected, without any reason. I made a new withdrawal request, this time with my full amount in the account, 310.58 euros. That was also rejected and my account was blocked. I then received an email saying that I should send them a selfie with my ID card front and back. I did that, and even made a short video of me turning my ID card from front to back.
The only thing that came back was, thank you for the documents, we'll check it.
Today I got a rude awakening. I got a message saying that my withdrawal had been processed. I looked, and only 25 euros (my deposit) had been transferred to me, and my winnings of 285.58 euros are cancelled.
I can only advise all of you to avoid this bookmaker. It can only be a fraudulent company.

Alas dodgy as hell. Claims a 365/JAZ Curacao 'sub license' but these were all annulled in August and are no longer valid. The site hasn't even got a meaningless Curacao license and is yet another dodgy scam site appearenly run from Cyprus which means the owners/operators could be from anywhere. AVOID!

 

[conker]

Do casinos like Destinobet use document/ ID checks as a way of delaying or avoiding paying anything out?

Surely there can't be any requirement for them to do any checks on anyone with an annulled Curacao sub-license. I find the whole thing quite bizarre and takes predatory behaviour to another level.

 

[jasonuk]

Do casinos like Destinobet use document/ ID checks as a way of delaying or avoiding paying anything out?

Surely there can't be any requirement for them to do any checks on anyone with an annulled Curacao sub-license. I find the whole thing quite bizarre and takes predatory behaviour to another level.

It sets a really dangerous trap - you refuse and they quote the T&Cs and take your money, you comply and they can commit identity theft...

 

[mulven]

Surely there can't be any requirement for them to do any checks on anyone with an annulled Curacao sub-license. I find the whole thing quite bizarre and takes predatory behaviour to another level.

They have a certificate of operation with the new GCB whilst their gaming licence is pending approval, although that doesnt really have any proven worth yet either.

Think its the first time I've seen a website pretend to still have their old defunct curacao sub-licence whilst displaying a new GCB sticker, very odd behaviour indeed.

Requiring videos as part of lower level KYC is a red flag in my books as well. I can count on one hand the number of times I've had to do that and it's generally indicative of the sites overall behaviour. Betsamigo (LCS Limited) did all sorts of video things after about 8 previous steps with choreographed photos and are absolutely awful. Santeda International sites also deploy video requests but not to the extent of LCS and whilst being slightly iffy those guys tend to pay out.

Did they quote any terms to you in an email? I'm not sure how important the winnings were to you but giving them some fuss may yield a positive outcome although chances appear pretty slim. They are an extremely small casino with very few results so perhaps this thread will appear high up in their search results.

My advice would be stick to known trusted entities with your sports betting as there are many options available, I don't even know how you found this site.

And if you had to reach out into the unknown due to some sort of self exclusion (is it OASIS in germany?) precluding access to the common sites, then I'd recommend seeking help with your gambling.

EDIT:

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is another one to avoid, same company.

 

[AK1982999]

I got this email from them.

Dear.....



We hope this message finds you well.



We wish to inform you that your account has been permanently closed. Your bets have been voided, winnings removed, and your initial deposit has been refunded due to the following terms:



2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

1. the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;
2. the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;
3. the result of an event or the bet has been directly or indirectly affected by criminal activity;
4. the odds of an event have significantly been changed due to a public announcement in relation to the event;
5. bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
6. due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

16.4. Before an event starts, Promised Land B.V. reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user. After the event start, Promised Land B.V. reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: - a mistake in the wording (palpable error) of the event, odds or starting time; - the user attempt to bypass Promised Land B.V. limits (potential pay out) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user is getting an advantage of any public announcement or secret information he has access to that determines the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, e.g. as a Player, Referee, Manager or has direct or indirect relationship with events participants; - Website suffers a technical error offering wrong odds or events; - any other valid reason duly communicated to the user upon request.



Kind Regards,









I really don't know, what was wrong from me. The other companys were paying, but this company think, i would cheat. How I can cheat with small amounts between 5 and 20 Euro. I also lost some bets. How can a company make so much problems for a withdrawal about 310 Euro? The problem is, they can't accept, that with a small deposit about 25 euro I could bring me to 310 euro. It is for sure a scam company.