Payout issue with Unibet

[tdotclub]

This site is very known to stall on payments. They tell you payment is sent when it isn't . This is my 2nd attempt trying to withdraw. Back story
First i was told my withdraw takes 24 hours to process payment. Then after i ask i was told to wait 24-48 hours. Then i was told the same. Then i was told ""Since the funds have lost somewhere with Interac, our Financial team is chasing Interac providers and request to send money back yo your Unibet account" I then messaged the merchant they said "We have been in contact with Unitbet and have advised them that we do not see the withdrawal on our back end. We are currently waiting for their response back to investigate your funds further at this time." Now my 2nd attempt to withdraw and same loop merchant telling me he doesn't see any payment in the dashboard usually when casino process payments it shows in 1 second. Then recipment gets paid in 1-2 days.

(ID:1746484495 <--- incase a unibet employee see's this)


askgamblers.com/online-casinos/unibet-casino-casino-review/complaints

thepogg.com/en-ca/casino-review/unibet/

trustpilot.com/review/unibet.co.uk

(casino is so bad that pogg doesn't recommend and unibet refused to work with them)


(sorry i lost faith i will make sure and do my part to prevent others from losing $$$ unless you process my withdrawl)

 

[pinnit2014]

Really?

Never stalled in my life there; take a bonus, don't take one, i get my cash in nano seconds.

Why don't you contact the rep here to see if they can help updating re the investigation

 

[Oscar Arnhem]

Great casino ,fast cashout(approved instand ) and within 5 min in my bankaccount(trustly)

 

[ShadyFei]

If you withdrew via Interac, you would have a confirmation number and an email, etc. Sorry you're having trouble. I haven't had that experience with Unibet. They've been pretty solid for me. I consider them a no nonsense, straightforward casino for the most part.

 

[Davey86]

Cashout within 7 minutes last night pretty slow for unibet mind it’s usually seconds

 

[Kingks]

Unibet is fastest for me instant unverified lols

 

[pinnit2014]

Cashout within 7 minutes last night pretty slow for unibet mind it’s usually seconds

Submit a PAB

 

[sufferinsilence]

Never had any issues with Unibet.

Even thepogg gives them 10/10 for payout speed, their issues are on a different subject.

 

[tdotclub]

Submit a PAB

thanks i submitted hopefully i can get paid my amount is very little only $200

here is another person complaining about unibet stalling on payments and i commented on the forum as well
Withdrawal not received *snip*

 

[colinsunderland]

This site is very known to stall on payments. They tell you payment is sent when it isn't . This is my 2nd attempt trying to withdraw. Back story
First i was told my withdraw takes 24 hours to process payment. Then after i ask i was told to wait 24-48 hours. Then i was told the same. Then i was told ""Since the funds have lost somewhere with Interac, our Financial team is chasing Interac providers and request to send money back yo your Unibet account" I then messaged the merchant they said "We have been in contact with Unitbet and have advised them that we do not see the withdrawal on our back end. We are currently waiting for their response back to investigate your funds further at this time." Now my 2nd attempt to withdraw and same loop merchant telling me he doesn't see any payment in the dashboard usually when casino process payments it shows in 1 second. Then recipment gets paid in 1-2 days.

(ID:1746484495 <--- incase a unibet employee see's this)


askgamblers.com/online-casinos/unibet-casino-casino-review/complaints

thepogg.com/en-ca/casino-review/unibet/

trustpilot.com/review/unibet.co.uk

(casino is so bad that pogg doesn't recommend and unibet refused to work with them)


(sorry i lost faith i will make sure and do my part to prevent others from losing $$$ unless you process my withdrawl)

What did the rep say before you posted this complaint about them?
FWIW I've had hundreds of withdrawals from them and never waited more than about 5 seconds.

 

[PMKFRUITPRO]

They had or indeed MasterCard had issues yesterday processing a withdrawal back to my monzo bank account.

Just requested a bank xfer instead and was in within about half hour.

 

[tdotclub]

If you withdrew via Interac, you would have a confirmation number and an email, etc. Sorry you're having trouble. I haven't had that experience with Unibet. They've been pretty solid for me. I consider them a no nonsense, straightforward casino for the most part.

Unibet total incompetence - Casinomeister Forum

^^lmao see the thread above how ironic this person had the same amount + same merchant and the casino blamed the merchant tooo lol and i did several emails like this guy too Unibet total incompetence - Casinomeister Forum

 

[colinsunderland]

Unibet total incompetence - Casinomeister Forum

^^lmao see the thread above how ironic this person had the same amount + same merchant and the casino blamed the merchant tooo lol and i did several emails like this guy too Unibet total incompetence - Casinomeister Forum

So you searched the forum and found ONE problem with unibet, yet if you search gigadat you find dozens all similar to yours, but it's unibet to blame?
Again, what did the rep say when you pm'd him before posting the complaint?

 

[tdotclub]

So you searched the forum and found ONE problem with unibet, yet if you search gigadat you find dozens all similar to yours, but it's unibet to blame?
Again, what did the rep say when you pm'd him before posting the complaint?

Read carefully "7 days, 8 emails and 3 escalations. 200$ that was never paid. Now they boame gigadat but it was confirmed 4 times by them, unibet didnt send anything" you see what he wrote only after posting on the forum they did." There are several complaints like this and yes its unibets fault... There is a person recently winning more than usual and he posted on the unibet forum they keep asking for random documents and p[ay slips and keep delaying... unforunttely it wont let me link on this forum only after moderation

 

[colinsunderland]

Read carefully "7 days, 8 emails and 3 escalations. 200$ that was never paid. Now they boame gigadat but it was confirmed 4 times by them, unibet didnt send anything" you see what he wrote only after posting on the forum they did." There are several complaints like this and yes its unibets fault... There is a person recently winning more than usual and he posted on the unibet forum they keep asking for random documents and p[ay slips and keep delaying... unforunttely it wont let me link on this forum only after moderation

gigadat have been proven to lie numerous times on here so I wouldn't believe everything they say. The rep even got banned, thats how good they are!
Again, what did the rep say? Presumably you contacted him as per the rules?
You can start a PAB too.

 

[sueyh]

thanks i submitted hopefully i can get paid my amount is very little only $200

here is another person complaining about unibet stalling on payments and i commented on the forum as well
Withdrawal not received *snip*

If you submitted PAB, you cannot talk about this issue on the forum any more. Please read PAB rules, otherwise your PAB will be canceled.

 

[mack341]

I used to think they were one of the slower paying casinos I played at, about 48 working hours rather than next working day, but in the last few months much faster, same or next day. Maybe it's because you're outside europe and the transfer procedures are a bit slower to complete

We have approved the below withdrawal and it has now left your Unibet account.

It can take from a few hours to 3 working days for you to receive the money, depending on your bank or e-wallet's processing times.

If you haven't received your withdrawal after 3 working days, please get in touch with your bank or payment provider.

 

[dealer wins]

Never had a problem with unibet, and they run the highest RTPs.

 

[miksaxxx]

Same here.

Kindred group casinos my withdraws have been isntant.

 

[gonzo fonso]

great casino super fast cash outs,omg if you played at 888.com then what would you say it can take care 2-3 days to get your money from them very very slow

 

[bowki]

Zero problems at Unibet for me as well.

I even voted them as Best Casino 2020 ?

 

[The Dude]

@tdotclub please chill out on posting about Unibet at the moment. Your PAB has been received but not processed yet. It's a holiday weekend - so give it a few days.

And please reread the PAB terms that you agreed to, and please reread the forum rules that you agreed to as well about posting complaints. It looks like you skipped the whole lot of them.

Maybe this is relfecting on why your payment is seemingly delayed: you have a tendency to skip reading the terms and conditions that pertain to your account. You definitely skipped reading them here.

 

[pinnit2014]

This threads been quite good for Unibet

It starts off with the headline of how they stall etc

And then everything else is how great they are

 

[maxd]

The casino has replied and is on the case. The OP has been informed.

 

[bamberfishcake]

Unibet stalling? get serious, they pay me before I've clicked withdrawal

 

[The Dude]

Admin note: Changing thread title from "Stay Away from Unibet.com" to "Payout Issue - Unibet". I hope to see this resolved soon.

 

[maxd]

FWIW we'd heard from the OP that the issue was resolved. We closed the case. Now they've said the case is not resolved.

Looking into it.

 

[maxd]

I've been informed by the casino that the OP has asked for their account to be closed, all their data to be deleted and has revoked permission for the casino to contact them further.
That's curtains on this for us, nothing further we can do since there is no data left to discuss with the casino and no way to further the matter.

If the OP wishes to pursue this they'll have to start with the casino's designated ADR and see how they get on.

- Max

 

[colinsunderland]

They can't delete their data for around 6 years, but if they have said no contact, then presumably they have had it sorted.

Typically after saying they are fine, I've got a payment problem with them at the moment too, and speaking to customer support is like banging my head off the wall

 

[maxd]

They can't delete their data for around 6 years ...

As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.

 

[colinsunderland]

As I recall they only need to retain "data essential to fulfill legal obligations". Obviously open to interpretation -- like almost everything in the GDPR -- but I can easily see that they'd (legitimately) purge data that would've been necessary to pursue the OP's complaint.

Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. Most casinos also state they have to keep all data in case you ever make a legal claim against them.
Was just pointing out that a casino will not delete all data immediately, more for future reference in case anyone is searching for that type of thing and comes across this thread, and then goes away thinking a casino has to delete everything on request

 

[maxd]

Theres not much they can delete though, as any transactional data is needed for money laundering regulations, and communications for responsible gaming. ...

Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.

 

[The Dude]

If the OP wishes to pursue this they'll have to start with the casino's designated ADR and see how they get on.

Yep - this guy certainly will not get any further assistance from us - for any matter whatsoever.

Clearly an abuse of the PAB system - wasting our man/woman hours and resources.

 

[colinsunderland]

Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.

LeoVegas policy is not to delete anything

In relation to your question, allow me to clarify that the AML regulations we are bound to, not only require the retention of personal data for specific time frames in the case of occasional transactions but also upon the establishment of a business relationship which starts applying when a customer accepts our terms and conditions. Furthermore, as our T&Cs constitute a contractual relationship, and therefore any relationship governed under same, may be subject to civil proceedings in the event of a legal claim, we have a legal and legitimate interest to retain any data which may be required as evidence for the defense of such claims, until any such action becomes time-barred in accordance with prescription periods under civil procedure.

and

It is important to reiterate that most of your data is still necessary in relation to the purposes they were originally collected, for compliance with legal obligations or for establishment, defence or exercise of legal claims. More specifically, your data will be retained for Tax and accounting purposes, for AML purposes, for purposes stemming from our license obligations, notably responsible gambling. Further information on the retention periods can be found in our Privacy Policy Section 4.

Please note that this approach is in compliance also with the guidance on General Data Protection Regulation (GDPR) of the regulatory authorities available here:

You do not have permission to view link Log in or register now.

and

You do not have permission to view link Log in or register now.

We also remind you that such deletion can only be applied in relation to personal data held in your account which is no longer required by LeoVegas Group to comply with legal/ regulatory requirements or to defend its rights at law. For further information about your data protection rights and how these are applicable to you, you may also wish to refer to our

You do not have permission to view link Log in or register now.

.

They also clarified they have not deleted any data after i requested they do so.

I have had that from more than one casino. I think they are wrong, and I'm perusing it further, but I suspect the outcome is a while away yet

That request came about as they refused to delete my account data from Legs11, even though I had not made a single bet or transaction. My argument is that as no activity was on the account, then there could not possibly be any money laundering concerns, nor could there be any responsible gaming concerns, they responded with the above and refused to delete anything for those reasons.

 

[maxd]

Yeah, LeoVegas. I wouldn't use them as a benchmark for standard industry practice but I take your point.

 

[colinsunderland]

Yeah, LeoVegas. I wouldn't use them as a benchmark for standard industry practice but I take your point.

I know

 

[Slottery]

Not my understanding from casino managers I've talked to. If they get the "purge" request they (supposedly) dump pretty much everything other than the basic player identification stuff and rely on the purge request as justification for having done so. Doubtless that depends entirely on the individual casino and their legal advisors.

For instance one senior casino manager I spoke to said they have to chose between possible penalties for failing to produce AML data etc (if the need should ever arise) and the fines under the GDPR for failure to comply to "right to be forgotten" requests and so forth. He said their call was to follow the GDPR since the potential downside was considerably greater.

Yeah, this is not only place where regulations are bit grossing each other, especially AML and GDPR love to have little fights, in some place other one is stronger and other place then other, both can't get 100% respected in many scenarios. Then just have to decide which one feels more important in that matter, usually it's quite easy call which one to honor, usually one is clearly more important than other one but sometimes it can be bit hard call, luckily there are great regulators you can ask opinion (which you don't often even get, except maybe afterwards penalties for failure).

 

[tdotclub]

They can't delete their data for around 6 years, but if they have said no contact, then presumably they have had it sorted.

Typically after saying they are fine, I've got a payment problem with them at the moment too, and speaking to customer support is like banging my head off the wall

Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..

 

[colinsunderland]

Yes the customer service is indeed bad they make millions but hire such class customer service. Sort of like this hired people from out of town.. I been robbed i hope your payment goes well but based on reviews online i highly doubt..

I got it after the rep got involved, not sure it would have been sorted that quickly without him though.

 

[tdotclub]

^ you are lucky you have a rep that is afflaited with the casino on the other hand several people lost alot of $$$ because of the dirty stalling tactics this casino has used including me. Now i am not getting any help from this site even though in the email the casino has said this statement below that they retain "data".

"
Thanks for contacting Unibet.

We would like to confirm that your account was suspended permanently.

Regarding your data, please see our Terms and Conditions below:


9 How long will Unibet keep my data?

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Unibet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

-To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
-To establish or defend legal claims (for example negligence claims) which could be made against us;
-To comply with our contractual obligations and rights in relation to the information involved;
-Our legitimate interests where we have carried out balancing tests;
-To comply with guidelines issued by relevant data protection authorities.


Apologies for any inconvenience caused, however I trust this answer meets with your understanding and if there is anything else we could help you with, do get back to us.


Best Regards,

Ivanna"

 

[colinsunderland]

^ you are lucky you have a rep that is afflaited with the casino on the other hand several people lost alot of $$$ because of the dirty stalling tactics this casino has used including me. Now i am not getting any help from this site even though in the email the casino has said this statement below that they retain "data".

"
Thanks for contacting Unibet.

We would like to confirm that your account was suspended permanently.

Regarding your data, please see our Terms and Conditions below:


9 How long will Unibet keep my data?

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Unibet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

-To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
-To establish or defend legal claims (for example negligence claims) which could be made against us;
-To comply with our contractual obligations and rights in relation to the information involved;
-Our legitimate interests where we have carried out balancing tests;
-To comply with guidelines issued by relevant data protection authorities.


Apologies for any inconvenience caused, however I trust this answer meets with your understanding and if there is anything else we could help you with, do get back to us.


Best Regards,

Ivanna"

this site? As in Casinomeister?
You said the issue was resolved then it wasn't then told them to stop communicating with you, which would also mean they couldn't with Max, so not sure what you were expecting to happen?

 

[tdotclub]

this site? As in Casinomeister?
You said the issue was resolved then it wasn't then told them to stop communicating with you, which would also mean they couldn't with Max, so not sure what you were expecting to happen?

i never once said for them to stop communicating, i did say to mark it resolved because i found it pointless when unibet starts lying saying they had merchant problems from 09/04 and 22/04 "to add credibility" but its been 1 month and they still keep stalling so they cant blame 09/04 to 22/04. Then i simply ask unibet to close my acount and then i re-open my case here out of desperation.

This is what max said and i think this is a tatic to stall even more as i mentioned no casino sites delete data right away even unibet emailed me as i mentioned earlier they keep data.

"
Hello,

Unfortunately it seems we won't be able to progress any further with your complaint as we have received this from the casino:

Looking at the account the customer has requested to close his account permanently with us and requested to delete all data.

As per this request there is very little I can do here as customer has revoked his consent for further contact from us.

I believe that kills your PAB right there: case closed.

If you wish to pursue this further you'll have to take it to the casino's designated ADR."

 

[Slottery]

If you asked to "be forgotten", they probably don't share your information with anyone except some regulators or authorities if required but voluntarily sharing any information about a person who has asked it to be deleted would be bit strange, even they have it. Like it's said in their reply:

As per this request there is very little I can do here as customer has revoked his consent for further contact from us.

 

[The Dude]

Well according to the OP @tdotclub, all of you are a bunch of online casino affiliates, and a bunch of shills.

You do not have permission to view link Log in or register now.

I am also a casino pimp.

This is the thanks we get for offering a platform for EVERYONE and to provide a FREE service to solve any casino complaints. Looking at this thread - Colinsunderland is the only affiliate webmaster, and I'm not even sure how active he is on the affiliate side of things. In this thread I felt he was posting very balanced criticisms. How is he a shill?

It's pretty sad that tdotclub is disparaging me, our free service, and all of you belittling you as paid for shills. I honestly thought we were quite helpful and I am questioning whether or not to charge this guy for our services of being an intermediary between him and Unibet, brief as it was.

 

[pinnit2014]

I'm not even paid as a shill

Suppose that makes me a pretty bad one

I will contact the Unibet rep to, hopefully, backdate my owed shill monies to 2017.

 

[colinsunderland]

Well according to the OP @tdotclub, all of you are a bunch of online casino affiliates, and a bunch of shills.

You do not have permission to view link Log in or register now.

I am also a casino pimp.

This is the thanks we get for offering a platform for EVERYONE and to provide a FREE service to solve any casino complaints. Looking at this thread - Colinsunderland is the only affiliate webmaster, and I'm not even sure how active he is on the affiliate side of things. In this thread I felt he was posting very balanced criticisms. How is he a shill?

It's pretty sad that tdotclub is disparaging me, our free service, and all of you belittling you as paid for shills. I honestly thought we were quite helpful and I am questioning whether or not to charge this guy for our services of being an intermediary between him and Unibet, brief as it was.

Haha, what a plank. I'm hardly a casino shill, I'm probably more critical of casinos if they do something wrong than anyone, and would hardly defend Unibet if it wasn't justified, considering they ripped me off on the affiliate side lol.

And tdotclub, if they don't usually pay in seconds, please feel free to explain the time stamps below. Withdrawal from unibet 12.20. Payment into skrill 12.20.

 

[bamberfishcake]

Why do I get to be the shill, I always wanted to be a pimp with the fur hat and goldfish in glass platforms.

Pimp or shill, Dawty gets his mohoney from Unibet in secs.....

 

[bamberfishcake]

Literally, shut down the window and the pop up appeared 'Your money is on it's way!'