Question Leovegas asking for copies of expired bank cards

BeardyGuts

Experienced Member
Joined
Aug 17, 2011
Location
UK
Hi as above Leovegas are asking for pictures of the front and back of expired or cancelled bank cards to process a withdrawal. Is that a normal or reasonable request?

I said that i dont have that info so now they want a letter from the bank confirming that i was the owner of that card. To be honest i cant even remember exactly which bank each of the cards were from.

Your thoughts would be appreciated.
 

paul7388

Meister Member
MM
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Jan 8, 2014
Location
glasgow scotland
No idea on what the best way to proceed is.

But the above is exactly why i never use a debit card on any casino. Use them for Bookies like WH Coral etc. as you never have to show them pics you simply remove the card and add new debit card. Absolutely no need for all this crap these casinos ask for.

I always use Neteller for these foreign based casinos and if no money in it i would just use my debit card at the bookies sites as i could never deal with all this garbage with expired cards and letters from banks etc.
 

dionysus

Contest Manager
Staff member
CAG
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Apr 27, 2009
Location
the land of snow and maple syrup
id say call out to the rep - i understand CCs - but if the bank is all the same acct no/same name I dont see the point; if theyre all different banks i can see the concern

if they were CCs you could ask the casino for the first 4 digits, that should tell you the bank and you can dble check against the BIN list

i know i wouldnt have the numbers or physical old bank cards - theyre cut and destroyed, usually by the bank and one would normally only get a new bank card if theyve been lost or stolen anyway
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Hi as above Leovegas are asking for pictures of the front and back of expired or cancelled bank cards to process a withdrawal. Is that a normal or reasonable request?

I said that i dont have that info so now they want a letter from the bank confirming that i was the owner of that card. To be honest i cant even remember exactly which bank each of the cards were from.

Your thoughts would be appreciated.
As I said on another thread I had terrible trouble with Vera & John after they wanted my cut up expired card I had to get a letter from the bank so it isn't unusual.
 

BeardyGuts

Experienced Member
Joined
Aug 17, 2011
Location
UK
No idea on what the best way to proceed is.

But the above is exactly why i never use a debit card on any casino. Use them for Bookies like WH Coral etc. as you never have to show them pics you simply remove the card and add new debit card. Absolutely no need for all this crap these casinos ask for.

I always use Neteller for these foreign based casinos and if no money in it i would just use my debit card at the bookies sites as i could never deal with all this garbage with expired cards and letters from banks etc.
The annoying thing is i have been using paypal on Leo recently. Havent used a card in ages. Hence why the ones on there are the expired ones. Then out of the blue they ask for this. It isnt even a big withdrawal.
 

paul7388

Meister Member
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I’ve had similar requests from other casinos in the past. It’s fairly normal, and most banks should be able to provide you a letter confirming the cards are inactive.
But there should be no need to ask the bank in the first place. If they need a copy of the card they should do it on deposit.

Especially when a card has expired and you get a new one. Does not take much to work out that the card was expired so obviously the customer uses a new card. Banks tell you to destroy your old card once you get a new one. Yet these casinos expect you to keep old cards.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I’ve had similar requests from other casinos in the past. It’s fairly normal, and most banks should be able to provide you a letter confirming the cards are inactive.
I've been playing online since the 1990's and have not once been asked for this.
You have to put the expiry date in to make a deposit, if they want a copy of the card then they should ask before it expires. I would rather take them to court for my money than piss about getting letters from a bank.
 

mariafbb

Tickled Pink
Joined
Aug 28, 2018
Location
Helsinki
also had simillar request form VS, tho that card was cancelled and not valid I've sent it and all went well
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I can never understand this as when you verify your account the expiry date is there for them to see on the card in question along with your name etc. Therefore if the account was verified along with the card and you have been depositing with it. They have been satisfied it was yours so why the need to reinstate any more info. I have had the same request a few times when my card expired but I had preempted what might happen and took screenshots before I destroyed it. Point being though it will look no different from the original shot they already have.
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
Honestly, some casinos are really shooting themselves in the foot sometimes with ludicrous asks...

If there is some suspicion, then they have to do due diligence, but this should be the exception not the rule..
 

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
I believe thebandit is having the same issue.

Tens if thousands deposited. And a 5k withdraw withheld. Bang out of order. If they can't prove the account belongs to you or are going to push through stupid requests like this then they should return the deposits
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I believe thebandit is having the same issue.

Tens if thousands deposited. And a 5k withdraw withheld. Bang out of order. If they can't prove the account belongs to you or are going to push through stupid requests like this then they should return the deposits
:laugh: yeah 'If you don't believe the card ever belonged to me, you'd better return all the deposits back to the card for the last two years'
love to see some of my haunts do this :D
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I believe thebandit is having the same issue.

Tens if thousands deposited. And a 5k withdraw withheld. Bang out of order. If they can't prove the account belongs to you or are going to push through stupid requests like this then they should return the deposits
As much as I agree with this, you would think he would know to verify his cards without being asked!
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Its the same with videoslots, rizk, and most of the usual casinos, usually a statement showing usage of that card will suffice, also your sort code will tell what bank and branch.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Its the same with videoslots, rizk, and most of the usual casinos, usually a statement showing usage of that card will suffice, also your sort code will tell what bank and branch.
A bank statement should be enough proof although I don't think the full card number is shown for a debit card transaction, but also not everybody keeps old statements beyond a year or two.
 

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
Morning Lads,

I’ll go into the nitty gritty of expired cards.

First of all, the reason why some might get the awkward request for expired cards is the fact that some banks issue new cards way in advance of the expiry date on the card. When this happens, some banks tend to block the previous card from future transactions. So you get the awkward convo on chat asking to replace the Card’s expiry date or to remove it.

Now in order to do that, most casinos and I know personally that not all follow this rule will ask to verify the card front and back before removal. Yet some people would have already binned the card by the time they come on chat.

The usual solution is a bank statement linked to the card (PDF normally does the trick) showing your Full name and bank logo as the header showing a transaction from or to that card to the respective casino. Ask a CS guy for the last date and check somewhere close as the processing is never at the exact time.

The only time a bank letter is asked for normally is when a customer claims his card has been lost and the bank issued in a new one. This is to have a valid document and reason to “cancel” or block the card from some shady guy who happens to sign up using your name and depositing.

I’m writing from my phone so if I missed anything, just lemme know and I’ll try to reply.

I’m writing from experience working in Payments :)
 

dionysus

Contest Manager
Staff member
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Apr 27, 2009
Location
the land of snow and maple syrup
The only time a bank letter is asked for normally is when a customer claims his card has been lost and the bank issued in a new one. This is to have a valid document and reason to “cancel” or block the card from some shady guy who happens to sign up using your name and depositing.
cheers for the response.
I can't speak for all banks or other countries, but if this is the case it seems redundant, as once a new card is issued (or reported lost or stolen) - here at least - the old card is immediately cancelled - meaning, some shady ne'er-do-well couldnt deposit using it regardless as it's become a dead card
unless I'm missing something...known to happen :p
 
Last edited:

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
cheers for the response.
I can't speak for all banks or other countries, but if this is the case it seems redundant, as once a new card is issued - here at least - the old card is immediately cancelled - meaning, some shady ne'er-do-well couldnt deposit using it regardless as it's become a dead card
unless I'm missing something...known to happen :p
Some Maltese banks don't disable the card till the actual expiry.. Case in point, I've two cards with the same number and different expiry date yet both work.. The bank told me use whichever you want :) (So much for security)...

And I know a UK bank or two that allow so.
 

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