freakin said:
Joyland needs to realize that they have a group of 7 or 8 casinos that are quite well known in the world of online gambling. I do not think the amount they lost in this situation is more than 500,000 (and thats probably pushing it). How long do you think it takes to earn that much money? I'm guessing it's no more than a couple months. They handled this incredibly stupidly, and refusal to pay out is going to cost them a helluva lot more in the long run.
If they were smart, they would have said something like 'We're so generous that we paid out a half-million during a comp-point promo! Stay tuned for our next crazy promotion!'
Freakin
And Freakin, I think you touched on the bottom line here.
When does it become profitable to screw players? Joyland must realize that along with their own reputation, they're juggling that of Mon. Gold, NY Casino, Club Dice, Carnival ... etc. etc. Not to mention the fact that as could be expected over half (I didn't count) of this thread is blaming the software provider along with the casino. I figured that although we were stirring up a ruckus here on Casinomeister, it would still in the end be more profitable for the casino to just screw all of the players and wait for it all to blow over. That is until I found
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I think Joyland's management needs a simple weekend course in business critical analysis.
On one hand, if they don't pay the players:
+ They keep however much they would have had to pay out to players (an upper estimate seems to cap at $500,000)
o They establish industry precident for the non-payment of players on an extremely wide scale using the grounds of "a software error," which it clearly was not. Easily a "misconfiguration," possibly a deceptive tactic, but at any rate: Not a software malfunctionn.
- They incur what will undoubtedly be irrepairable damages to their single casino's reputation. A reputation which was brand new all of a two months ago.
- They incur what must be highly significant damages to the reputation of all other casinos which people the public is able to link them to, a group that extends at least to two other casinos, and more than likely to a majority of the popular Playtechs (sans the Golden Palace casinos.)
- They incur what will likely be significant damages to the reputation of the entire family of Playtech casinos, including what is possibly the most publicly well known online casino "Golden Palace."
- They incur what could possibly be temporary damages to the reputation of the online gaming world as a whole.
- Eventual losses no doubt in the millions over the long term for Joyland and it's related parties due to their actions in this dispute.
On the other hand, if they just pay the players:
+ (Most Significant) They will likely be able to salavage their reputation and repair what damage has been done to it thus far by "firing someone" and making good on what they should have done in the first place. Thus not causing damage to their reputation, nor their groups, nor Playtechs, nor Online Gaming as a whole.
+ They gain a publicity free pass card from the payment from the comp system, as well as easing the worries of anyone who would worry about depositing at their casino.
+ They get to keep their investment and continue from this day forward as a profitable casino (as most are) with a great deal of free advertising.
- They're out $500,000 (max) to players they have as creditors.
.... THAT'S THE ONLY DOWNSIDE FOR JOYLAND. I DON'T GET IT!!!!
This is making really clear to us how much whatever kinda money Joyland owes to it's players it worth to them. It's pointing out
that if an Online Casino can screw you for that much money,
they will screw you for that much money.
To the Joyland rep. involved in this dispute ... I ask that you listen. Regardless what you decide to do, I believe my assessment is generally accurate. I think your paramount concern should be that your point of no return (I'd imagine) is approaching at alarming speed. Either you're going to drag this out too far, and players are going to perminently lose faith in you, your affiliates, and your software ... you're going to flat out say you're not paying anymore people ... or someone's gunna get you on record saying somthing you shouldn't ... and when that happens, you'll be past the point of no return, and you'll have lost much more than whatever withholding players rightfull winnings could have gained you.
Why not make this right while you still have the chance?
The Gunslinger