Joyland Casino: Problem withdrawal request

[The Gunslinger]

I would dispute that these guys have good support, from personal experience at Monaco Gold.

I appreciated your post, and am not trying to disagree.

I have not personally had significant negative experiences with CS at New York or Monaco Gold really to speak of. However I can appreciate that others have.

However I have not heard or seen these other casino pull anything as underhanded as this. New York and Monaco tend to be fairly generous with their promotions etc., and using them as a benchmark I wouldn't have through that a casino under the same management would have resorted to fraud to cover up losses, that's all.

Thank you for your informative research.

The Gunslinger

 

[Vesuvio]

However, I thought it was a mistake and that is why I personally did not play there all week making $1000's.

But you did play there during the week?

 

[JohnGalt]

Well I guess I stand corrected. I thought someone else had said they were in the same affiliate group but were not necessarily the same management. I still don't get why you can call joyland and no one answers, no one answers emails, etc., where I don't believe that's the case for Carnival.

As for my personal situation, no, I did not play there during that week. I did play there prior to that week. I did have already earned comp points during that week. But I did not convert them until they had fixed the system (I would have had about $1000 in comps had I converted them).

I'm not saying people did anything "wrong", per se, just that people should have, like me, realized it was a mistake. There's nothing wrong with playing and hoping it wasn't, but if it was, I personally don't see anything wrong with the casino rectifying the situation in some way, by converting the comp points to the correct ratio, or whatever.

Now of course there's evidence that casts doubt on whether it was a mistake, but I will withhold judgment until I hear from the casino.

Obviously the casino did a lot of other things wrong, e.g. altering transaction logs, and have behaved poorly. But that doesn't necessarily mean they should pay out $100ks because of a glitch.

 

[largeeyes]

Well, yes and no, depending on your level of savvy. If you were aware of the comp point glitch and had a large enough bankroll, your effective risk would be pretty close to zero. Your only practical risk would be that if the casino caught on they could possibly freeze your account, etc.

Again, I hope everyone gets paid.

Except you are risking them going hey, these are the wrong comp rates, we want all our money back. Sound familiar?

 

[The Gunslinger]

Obviously the casino did a lot of other things wrong, e.g. altering transaction logs, and have behaved poorly. But that doesn't necessarily mean they should pay out $100ks because of a glitch.

How can you call it a glitch?

It was a misconfiguration, at best.

They are of course in their right to correct the misconfiguration (if it was infact that.) But we're talking about comp points that were cashed into funds and were in the process of withdrawal. They have no right to do what they did (any of it.) No casino cries for the people who lose money every day by playing 1 or 2 coins instead of 5 on Video Poker machines. No casino cries for the people who play slots instead of of other games with a better return. Casinos shaft people out of money (or at least return) all the time and no player comes and and claims they should get their deposit back. BUT as soon as a situation arises where a player could actually statistically win all of a sudden it's a "glitch?" Plllllllllease. I might have been born at night, but it wasn't last night.

I think that Crown Solutions should disallow people from playing Progressive machines until they reach a decent return. I think they should get rid of sucker bets in table games to prevent players from making choices which would adversly affect their return. I think they shouldn't allow people to play Megajacks at their casinos until it reaches $1250 to get the standard return of Jacks or Better. If you're going to bitch about fair, make it fair.

All these years casinos never batted an eye to look out for the players well being. They're in bussiness to take our money. There's nothing wrong with that. That's the market at work. It's just completely confounding to see that when the situation is reversed for as little as one week, all of a sudden all hell breaks loose and the casino refuses to pay anyone and deems winnings void because players were statistically winning.

I'll take every dollar I've ever wagered at a Crown Solutions casino, multiply it by the house edge of whatever game I was playing, and that's how much money I want back from them. If they're going to screw other players out of money, they should have enough left over to pay me back for every dollar I've statistically lost there. I mean, c'mon, there was a glitch in my mental capacity, and had NO IDEA I was actually going to lose.

Wow, my idea seems rather childish doesn't it? Also sounds a little familiar.

The Gunslinger

 

[jetset]

Forgive me if I have missed something, having been absent for the past couple of days, but reading over the past three pages I have not noticed any reference to what Playtech have to say about this.

Have any of you guys with complaints contacted the Playtech dispute service, and if so what do they have to say about these charges of changing transaction records, not communicating or responding to emails, cancelling wins on grounds of software problems with comp points etc etc?

This sort of licensee behaviour should be catching the eye of the Playtech people because it is not only giving their software a bad name, it's deterring players from using this casino, with consequent lost royalty revenue.

 

[jon593]

Forgive me if I have missed something, having been absent for the past couple of days, but reading over the past three pages I have not noticed any reference to what Playtech have to say about this.

Have any of you guys with complaints contacted the Playtech dispute service, and if so what do they have to say about these charges of changing transaction records, not communicating or responding to emails, cancelling wins on grounds of software problems with comp points etc etc?

This sort of licensee behaviour should be catching the eye of the Playtech people because it is not only giving their software a bad name, it's deterring players from using this casino, with consequent lost royalty revenue.

i to have been having the same problems as eveyone else with joyland. deposit $500 play bonus of 808 for their "high rollers" entry bonus. played well past requirements then decided to cash out but first had to cash in my comp points and to my surprise i had $450 worth of comp points.so i go and request a withdrawel of $2157. a few days after requesting withdrawel i get an email saying the winning portion is to small to be sent to neteller and is being reversed back to my account which they never showed up and a $500 deposit was put back in my neteller (deposit returned) so i then go to my account transaction history to see if any withdrawels or anything are still pending and to my surprise there were no record of them only the deposit,bonus,comp point cash in,and the $500 but no $2157. this all coupled with the $500 deposit to my neteller being removed prompted me to call them which is when i was told it is a "management decision" that because of a software error all winning incurred during the error were null and void and they were returning deposits.

i have refrained from posting in this thread because i currently have a dispute with playtech that i filed on aug 8 but have yet to hear anything back from them

 

[TheBloke]

Have any of you guys with complaints contacted the Playtech dispute service,

I've tried, by going to www.playtech.com, and selecting 'Contact Us-> Player Inquries'

This results a page saying just 'Unable to connect to SQL server'

I think that the fact that Playtech can't even run a simple contact us page says a lot about the quality of their service and their attitude towards their consumers.

 

[jetset]

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

 

[Amsterdamn]

Just to let you know I've got the same issue. Deposited 500 for the 808 bonus on august 4th. Played, and cashed out on august 6th.
Only got my deposit back after a few days, and my transaction history has been altered. I'm still emailing with CS, but to no help yet.

 

[wobble33]

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

jetset
this is strange, i am clicking on that link www.playtech.com and it works fine for me...........

 

[raol]

jetset
this is strange, i am clicking on that link www.playtech.com and it works fine for me...........

You do not have permission to view link Log in or register now.

works for you?

Or what URL is it that you get to work?

 

[wobble33]

You do not have permission to view link Log in or register now.

works for you?

Or what URL is it that you get to work?

raol

You do not have permission to view link Log in or register now.

if u just hit contact us, scrool down, the form appears.......

 

[wobble33]

raol

You do not have permission to view link Log in or register now.

if u just hit contact us, scrool down, the form appears.......

guys
i get this when i hit that page, so if u are not getting to the site, no idea what the problem is.........
Full Name *
Address 1 *
Address 2
City
State / County
Zip Code
Country * Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Asia (unknown country) Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Isl. Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas island Cocos Islands Colombia Comoros Congo Congo-Kinshasa Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Europe (unknown country) Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Heard and MC Donald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar/Burma Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Samoa San Marino Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia / South Sandwich Isl South Korea Spain Sri Lanka St. Helena St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Thomas St. Vincent Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Virgin Islands U.S.A. Uganda Ukraine United Arab Emirates United Kingdom Uruguay US Minor Outlying Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe
Phone Number 1 *
Phone Number 2
E-mail *
PROBLEM INFORMATION

Casino Name * 24kt Gold Casino 50 Stars Casino Acropolis Casinos Action Online Casino African Palace Casino Amber Coast Casino Aspinalls Online Casino Baraka Bingo Baraka Casino Bet Casino Bet Royal Casino Bet365 Casino BetFred Poker Bingo 777 Black Widow Casino Brandy Casino Carnival Casino Casino Del Rio Casino Fortune Casino King Casino Las Vegas Casino Tropez CDpoker Centrebet Poker City Club Casino Clubdice Casino Dafa888 Diamond Club Casino Diamond Club Poker Diamond Deal Casino Europa Casino Fair Poker Festive Bingo Flamingo Club Casino Giant Vegas Casino Golden Palace casino Goldgate Casino Grand Banks Casino Grand Online Casino Indio Casino Joyland Casino Kiwi Bingo Kiwi Casino La Isla Bonita Casino Las Vegas USA Casino Magic Box Casino Mapau Bingo Mapau Casino Maxima Casino MegaSport Casino Miami Beach Casino Miss Bingo Monaco Gold Casino New York Casino Noble Poker Only Bingo Playgate Casino Playgate Poker Poker770 Prestige Bingo Prestige Casino Prestige Poker Race Track Casino RoyalDice Casino Ruby Bingo Sky Kings Casino Slots.com Sports Interaction Casino Sports Interaction Poker Sterling House Casino Sun Palace Casino Swiss Casino Tiki Bingo Totesport Casino Twin Aces Casino USA Casino USA Poker Vegas Casino Online Vegas Red Casino YOU Bingo Zipang Casino
Casino Username
Have you contacted the casino about your claim? Yes
No

Have you charged back this account, either on this occasion or in the past? Yes
No

Details of your claim *
* I hereby agree to the terms below:
I have an account in a Playtech-powered casino
All information I am submitting is true and complete.
I was of the legal age in my jurisdiction or older when the deposits or wagers in question were made.
Any financial instrument used to make deposits in my account are registered in my name.
I abided by all rules at the casino/s at which I played.
I am submitting my claim/s within 60 days of the date of the dispute in question

 

[raol]

guys
i get this when i hit that page, so if u are not getting to the site, no idea what the problem is.........
Full Name *
Address 1 *
Address 2
City
State / County
Zip Code
...

Tell me the exact URL of that page. Is it

You do not have permission to view link Log in or register now.

?
If i click "contact us" on the bottom of the page i get to

You do not have permission to view link Log in or register now.

which is the "sales inquires" form.

 

[wobble33]

Tell me the exact URL of that page. Is it

You do not have permission to view link Log in or register now.

?
If i click "contact us" on the bottom of the page i get to

You do not have permission to view link Log in or register now.

which is the "sales inquires" form.

raol
thats the link, if you put you mouse over it u can hit either one, sales inquiriesplayer inquiries. hit contact us, and 2 blue links come on, sales, and player enquires. fill it in, then submit the form.

 

[cardsandmore]

I am new to all of this and found this site through another forum. I had the same thing happen to me where they took away my meager winnings. I was able to get onto playtechs site and submit a complaint there but have not heard anything back as of yet. As soon as I do (it has been roughly 48 hours) I will come back and post what they reply since it seems this is widespread.

 

[jetset]

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

I've received a response from the marketing exec at Playtech, Iris Toledano who is also responsible for the disputes channel.

She assures players that she is aware of this Joyland problem and the threads here and elsewhere regarding the complaints, and says she is working closely with the casino in order to resolve each and every complaint they receive (either directly from the player, or through Playtech and the forums).

Apparently the reason for these hassles and complaints is that "....this casino was purchased by another operation and their terms and conditions are not identical to the T&C of the previous owner." I have pointed out that this still does not address the question of disqualified winnings due to a comp calculation screw-up and hope to obtain further input from her on that point.

I have also drawn her attention to the need to communicate with the player community and the disfunctional Playtech disputes channel, which she has assured me will receive urgent attention.

She has not disclosed who the new oeners of Joyland are, and it is disappointing that my attempts to get a reaction from them have thus far been ignored. That's not a good sign.

I hope that dispute page will be up again in short order, and as soon as that happens complainants should lodge complaints. This is useful not only to get resolutions, but to give Playtech an idea of the magnitude of this problem and the hostility it is creating for them.

 

[thelawnet]

I've received a response from the marketing exec at Playtech, Iris Toledano who is also responsible for the disputes channel.

She assures players that she is aware of this Joyland problem and the threads here and elsewhere regarding the complaints, and says she is working closely with the casino in order to resolve each and every complaint they receive (either directly from the player, or through Playtech and the forums).

Apparently the reason for these hassles and complaints is that "....this casino was purchased by another operation and their terms and conditions are not identical to the T&C of the previous owner." I have pointed out that this still does not address the question of disqualified winnings due to a comp calculation screw-up and hope to obtain further input from her on that point.

I have also drawn her attention to the need to communicate with the player community and the disfunctional Playtech disputes channel, which she has assured me will receive urgent attention.

She has not disclosed who the new oeners of Joyland are, and it is disappointing that my attempts to get a reaction from them have thus far been ignored. That's not a good sign.

I hope that dispute page will be up again in short order, and as soon as that happens complainants should lodge complaints. This is useful not only to get resolutions, but to give Playtech an idea of the magnitude of this problem and the hostility it is creating for them.

New owner? There are plenty of links on the web search for 'Casino Pays Joyland', showing they joined this group (which is another name for Crown Solutions, the owner of Monaco Gold et al) on July 15th.

The events in question seem to post date that by a couple of weeks.

Not sure who the *old* owners were - Joyland was originally owned by Joyland Gaming Inc., which is marked by Antigua Gaming as having closed in October 2004.

So any clues who the owners were in the mean time?

 

[jetset]

Afraid not - as I said Playtech did not disclose their identity, Joyland management has not thus far responded to my enquiries and I would guess that only independent investigation is going to bring the current ownership identity forth.

What about a specific request for information to Antigua? Does the Who Is show anything useful?

 

[BJesus]

So all do not play any money at Playtech until this is resolved. This kind of player response will help us big time.

No longer will the player get stolen from!

 

[kavaman]

lost

If they decide to void winnings they should pay peoples losses back too.

-kavaman

 

[TrixSlice]

Voiding winnings seems greatly outrageous to me. I was not a big winner, but I don't think that's fair. Joyland could have turned this into great publicity - oops.

 

[cardsandmore]

Got a reply from Playtech.

Dear xxxxxx,

Thank you for taking the time to fill in the player inquiry form.



A customer support representative of Joyland casino should call you during this week in order to better explain the situation to you.



Please do not hesitate to contact me in the case you do not hear from the casino, or if you need further assistance.



Best regards,

Iris Toledano

 

[ElDuderino]

This is now beyond unacceptable. Joyland called me and left an unintelligible message saying I should call them, but not leaving a phone number. The phone number on the website just rings through.

I have e-mailed them and told them that I had no faith in their operation, and I would prefer to correspond with them via e-mail so I have a record of the interaction(s). No response.

This is disgusting. I hope Playtech steps in and/or CM takes up our cause when he gets back, because this is the worst customer service I've ever seen.

Dude