To All Joyland players participating in Casinomeister's forums and all players in general.
I have read all of this thread and was keeping track on your replays and complaints. I hope this will be an answer to all of those.
A few weeks ago, Joyland casino had a problem, which we couldn't quite trace, until this situation. The problem was that our comp points system had a problem with calculating the amount of comp points per wager, crediting more then $1 to a $10 bet. This is unreasonable.
On August 7th we have received a few e-mails from concerned players, explaining us the situation. Those players were pointing out, that it looks like there is a bug in the software, crediting quite a lot of comp points (and therefore real money). When we found out about it, we made a decision about what to do.
Players who did not abuse the system, and accidentally "used" the comp points system got their withdraw (if they made any) without a problem.
Players who DID abuse the system, thus used the comp points system to keep on playing and playing (until, eventually they hit and withdrawn), we have decided to remove their winnings, and refund their funds back to their choice of deposit method.
We are aware of the fact that the comp points error was posted in forums on August 2nd and 3rd (and earlier), resulting a lot of players who read about it to log in and abuse the system. Most of those forums have already removed this thread (surprisingly) , but you can still locate some forums discussing about Joyland comp points system.
I Find it hard to believe that players converted more then $1000 (!) worth of comp points at one time (they later converted more and more), and didn't think it was a problem.
We have the comp system explained completly on our website (It was always there) at :
. The comp point system until august 7th was not working according to what stated at the website due to this software problem.
Those players, who abused the system, will not receive their withdraws, because they used a breach, instead of letting us know about it.
I am aware of the fact that this should had been traced by us, and it was, but only after a few players though they could take enormous amounts without even "winning" anything.
We had a player, who used a weird way of gambling. He was playing roulette, and his wager was Black-Red and 0 (Green) at the highest possible bet he could place. I am not sure what can be won this way, but he sure wagered enough to convert quite a lot of comp points.
We have Video poker players that played and wagered, until they have lost their initial deposit and bonus, but had quite a lot of comp points to convert and keep on playing, until, eventually, they won (naturally). Those players used a bug in the software to gain winnings, and eventually withdraw what they consider to be their winnings, but we consider as an abuse of the system.
We had players who were playing for more then 13 hours in a row, with a very unique way of playing - every 15 minutes of playing they would have converted the comp points (probably because they didn't know when the bug will be fixed) and kept on playing. 13 hours every day, 3 days in a row, without letting us know.
We have tried contacting (by phone and e-mails) and explaining all players involved in this case what had happened and why we have made this decision. If anyone was not contacted, we urge you to contact us at our toll free number - 1-866-516-0607, or our international phone number - 1-268-481-2265.
Please be assured that players who did not abuse the comp points system
did receive their winnings. Players who won using their own deposit and bonus have already received their winnings. We are a respectful casino, and we will honor any win and withdraw our satisfied players have. But as a casino, we will not tolerate abusing a system. We thanked and rewarded players who have told us about the problem.
If any of Joyland players who did not receive his winnings think that we have made a mistake with his account (and again, mistakes do happen, and we are sorry if they did), please make sure to contact us, explaining the situation.
Any case will be investigated and handled again, to be sure that we haven't made a mistake with any specific player.
If you feel that you are not a part of the people who have used the problem, and are eligible to your winnings and any other player who wish to be contacted or contact us, please do so.
We are available at the phones i have entered, and available through e-mail at
support@joylandcasino.com or
management@joylandcasino.com .
You may also send me a private message in this forum, and I will replay.
We are not suggesting, and never suggested that these players are bonus abusers.
Thank you for the understanding in this matter.
Joyland casino.