Joyland Casino: Problem withdrawal request

caruso said:
Gunslinger on the other hand, who would appear to be in the know on this one, quoted five hundred thousand


WHOA WHOA WHOA.

I said
They keep however much they would have had to pay out to players (an upper estimate seems to cap at $500,000)

That number was drawn only only as a compromise between most people who were saying it was ~ $100,000 in losses, and others who were saying it could have been many millions over the course of the week. I have no idea how much money Joyland owes players. I know a couple people who Joyland owes quite a bit too, there are more on this thread, and as Bryan said I think ~ $116,000 in PAB so far. So I had figured that it could not have been more than half a million dollars. Another reason I picked that figure was to illustrate that although it's likely the amount was roughly half that, even if it was $500,000 ... it would still be highly profitable to pay.

I'm no more in the know than any other reader of this thread. I mean don't get me wrong, I'm not here trying to "fight the good fight" or whatever. I've said this before, but even though I don't have a dime tied up in Joyland, if they end up not paying I think the precident it will set will be very detrimental in the long run to myself and anyone else who gambles online. I mean, I'm here looking out for my own self interest, as well should the rest of the readers of this thread. I'll be happy to see everyone get paid because it's truly not fair for players to get shafted like this, but no one should make the mistake of thinking that somthing like this couldn't happen to them to.

The Gunslinger
 
Had Joyland handled their "mistake" correctly, they might have gotten away with it. People can input the wrong numbers (though why the software for a casino lets them do this is a mystery, it's like a big red Destruct Button in the villain's lair). The right thing to do would have been to "rewind the video tape" on *all* players; contact all the players affected and return *all* deposits including those of losing players with a clear explanation of what happened.

Instead:

*They clearly knew something was amiss, but instead of resetting the comp level to a nonhazardous level to the casino they decided to keep it too high --probably to keep those deposits flowing in.

*In their accounts of the problem, they referred to it as a "bug", which is slamming their software provider.

*They blame players for not bringing the problem to their attention--though we can see that they were aware of it and *chose not to fix it*.

*Avoiding taking responsibility for their actions. Somebody decided on the first comp level and somebody decided on the second. One "mistake" I can buy: two means you shouldn't be running a casino.

*They did not inform all affected players of the situation.

*They cancelled financial transaction and altered the logs (this is inexcusable under any circumstance). Following that, they did not contact players to let them know that transactions had been cancelled. This is fraud through omission.

*Have not been responsive to players contacting them.

*Happily have kept the deposits of losing players.

*Accuse players of misconduct in publically issued statements

*Strong possibility of management or employees signing up at this messageboard and making abusive posts.

In my opinion, they should be rogued immediately. They clearly lack any ethical base necessary to run a casino. Every action they have taken demonstrates total disregard to players' rights with respect to being informed about what is happening with their money and also that the casino's first priority is to take care of itself.

That they did this in the context of *selling* their operation is amazing; a critical period for any company in which it is under the closest scrutiny.
 
Can anyone say what the comp points were before this change (exactly how it worked i.e. how many comps per $ bet and then how many comps were needed to convert them into $1)? Did they change both parameters when they changed the comp system?

Most casinos don't give more than 0.1% extra in the comps. A few have given 1% in the past. This includes the MGM Mirage online casino that closed down. A few Microgaming casinos that have also long been closed used to give away 1% too. This probably amounts to 30% of their gross casino profit. This was the group containing Winning Worlds Casino, Goldrush Online Casino, and King Tut's Casino. This comp system was a long term promotion that lasted years. Joyland only gave away 4% for a limited time. In Blackjack it will still take a player about 10,000 hands to ensure he stays ahead with the edge given by the 4% comp rate (equivalent to a 25x bonus).

The Microgaming group giving away 1% closed eventually after a number of years as they weren't profitable but they were also in the time when you only had to wager promotional bonuses once or twice in their case and around 5-10 times normally (rather than 20 to 50 times nowadays) and the casinos could easily spot customers who weren't profitable and could stop offering them further promotions (which this group managed to do well). The problem now with the amount of bonus players, the casinos can't afford to spend so much on bonuses/comps unless they are attracting other players with the offers or other advertising.

Regarding Joyland again, does anyone think the prospective new owners (Empire Online) would have been the ones making the change or do you think it was the previous owners?

I don't even know for sure if the Empire Online purchase is including Joyland casino but I've seen it so many times in the past that just before a casino changes hands, they give away a lot of money in ill-conceived promotions and sometimes I don't know whether it is the old management doing it or not.
 
mary said:
*Avoiding taking responsibility for their actions. Somebody decided on the first comp level and somebody decided on the second. One "mistake" I can buy: two means you shouldn't be running a casino.
To lose one parent, Mr. Worthing, may be regarded as a misfortune; to lose both
looks like carelessness." (Oscar Wilde, The Importance of Being Earnest)
 
jetset said:
From what I have seen I have to agree that Playtech Disputes has not done an acceptable job of handling this crisis. Joyland have bungled it from the start, ignoring their irate players' complaints, so between the two of them I can understand why guys like Jay are pissed.

Here's a suggestion to pass some time, Jay - what about contacting the licensing jurisdiction? Here's an email:

Kaye MacDonald

[email protected]

Business Information:
Company: Antigua Gaming Authority
Phone: (268) 481 3300
Web Page:
You do not have permission to view link Log in or register now.


Ms. MacDonald has been fairly high profile with her claims that this licensing jurisdiction is not just a flag of convenience - let's see how she reacts to a few player complaints about bad casino practice and uncommunicative conduct toward players with complaints?

Well I would be fairly surprised if it is anything *but* a flag of convenience. Antigua is a 108 square mile island with a couple of hundred beaches, where the same family held power for 58 years, where cable TV consists of a mast stealing US TV signals out of the sky, sold on to the island's inhabitants, and involved with drug and gun running. A Small Place, by Jamaica Kincaid (Link Removed (invalid URL), gives a fairly good picture of what the island is like, and if you are looking for a location with probity and good management, then Antigua is not it. If you want somewhere to stash your cash, and where if you've got the dollars you can do what you want, then yes. But for fairness and regulation?

You must be joking.

For what it's worth, the Antigua complaints form bounces (the complaints address doesn't seem to go anywhere). I have emailed them a couple of times about Antigua-based casinos, once a complaint (which I sent to director@antiguagaming, following the bouncing of the complaints form), and once a trivial operational matter, and I have not received a reply to either email, not even an acknowledgment.

Perhaps if you contact them on a higher profile level, and say that you are from a major news site or casino watchdog, then you might get a response. But normal players?

I doubt it.
 
My response to thelawnet's pessimism is "nothing ventured, nothing gained" Look for pressure points here. MacDonald is a new-ish broom that may be trying to sweep a little better than the previous administration.

Mary, another solid post - I particularly agree with this comment:

QUOTE: In my opinion, they (Joyland) should be rogued immediately. They clearly lack any ethical base necessary to run a casino. Every action they have taken demonstrates total disregard to players' rights with respect to being informed about what is happening with their money and also that the casino's first priority is to take care of itself.UNQUOTE
 
sirius said:
Regarding Joyland again, does anyone think the prospective new owners (Empire Online) would have been the ones making the change or do you think it was the previous owners?

I don't even know for sure if the Empire Online purchase is including Joyland casino but I've seen it so many times in the past that just before a casino changes hands, they give away a lot of money in ill-conceived promotions and sometimes I don't know whether it is the old management doing it or not.

actually you raise a good point here, it is not unknown that a casino will start giving away generous bonuses just before a sale to increase turnover, as it does increase the potential price of the casino by presenting high levels of turnover, while writing off any losses as bad results.

an example of this was a few years ago with the crockfords group, they had a similar type "glitch" to use the term loosely, result massives amouts of turnover but a big dent in profits. they then presented this to the stock market to show that the business was growing and the dip in profits was due to "exceptional bad results that are very unlikely to happen again", net result of this ? the share price goes up. In the crockfords case, i dont think it was premeditated, but does show how a casino can still benefit from "giving" away money.

along the same lines as this, a certain UK bookmaker recently annouced that it was looking for a buyer for one of its casino operations, at the same time they deposited 10 in EVERY single account that hadnt been used for over a month, money which was virtually withdrawable. also they have introduced a monthly bonus which they didnt have before and for a short period had a sign up bonus at the same time that had a WR starting at 1.5x(d+b) with BJ allowed!!!!!!!. it is quite clear to me what this casino is doing, basically increasing its customer base level and turnover, so it can present these to any prospective buyer so they pump up the price.

in the gambling industry turnover is a more important figure than profits, because in theory you cant prevent people from getting lucky, for example when i worked for a UK bookies a large proportion of my pay was through bonuses that were related to turnover because i had no control over wether people won or not.

is this what happened in the joyland case, they essentially introduced the comps points change as way of cooking the books before the prospective sale of their casino? maybe with a few years in casino business they knew that by introducing a genorous sign up bonus to this end wouldnt work because they would get big time by a load of bonus hunters, but instead introduced the comps points change as a way of boosting turnover? this way they would expect the comps points to be used by their regular customers (hence they would expect non bonus hunters). I dont know about the rest of you, but ive very rarely ever cashed out my comp points anywhere (despite them being instantly cashable) due to the fact they are usually small amouts and hence i usually play them till extinction unless i get lucky, was this the theory behind the comps points promo? a theory they have got very badly wrong and which they are trying their best to wriggle out of.

also this would explain why they changed the comps points to equal the roulette edge, although they would be only making tiny amouts from roulette, they would still be getting those precious turnover figures on the book.
 
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scrollock said:
actually you raise a good point here, it is not unknown that a casino will start giving away generous bonuses just before a sale to increase turnover, as it does increase the potential price of the casino by presenting high levels of turnover, while writing off any losses as bad results.

an example of this was a few years ago with the crockfords group, they had a similar type "glitch" to use the term loosely, result massives amouts of turnover but a big dent in profits. they then presented this to the stock market to show that the business was growing and the dip in profits was due to "exceptional bad results that are very unlikely to happen again", net result of this ? the share price goes up. In the crockfords case, i dont think it was premeditated, but does show how a casino can still benefit from "giving" away money.

along the same lines as this, a certain UK bookmaker recently annouced that it was looking for a buyer for one of its casino operations, at the same time they deposited 10 in EVERY single account that hadnt been used for over a month, money which was virtually withdrawable. also they have introduced a monthly bonus which they didnt have before and for a short period had a sign up bonus at the same time that had a WR starting at 1.5x(d+b) with BJ allowed!!!!!!!. it is quite clear to me what this casino is doing, basically increasing its customer base level and turnover, so it can present these to any prospective buyer so they pump up the price.

in the gambling industry turnover is a more important figure than profits, because in theory you cant prevent people from getting lucky, for example when i worked for a UK bookies a large proportion of my pay was through bonuses that were related to turnover because i had no control over wether people won or not.

is this what happened in the joyland case, they essentially introduced the comps points change as way of cooking the books before the prospective sale of their casino? maybe with a few years in casino business they knew that by introducing a genorous sign up bonus to this end wouldnt work because they would get big time by a load of bonus hunters, but instead introduced the comps points change as a way of boosting turnover? this way they would expect the comps points to be used by their regular customers (hence they would expect non bonus hunters). I dont know about the rest of you, but ive very rarely ever cashed out my comp points anywhere (despite them being instantly cashable) due to the fact they are usually small amouts and hence i usually play them till extinction unless i get lucky, was this the theory behind the comps points promo? a theory they have got very badly wrong and which they are trying their best to wriggle out of.

also this would explain why they changed the comps points to equal the roulette edge, although they would be only making tiny amouts from roulette, they would still be getting those precious turnover figures on the book.


a classic example of this was around IG Index's flotation. They offered a 500 double profits on new user's first bet, and 250 doubled at Binary bet, their companion site.
 
oops...you may be right

TrixSlice said:
Joyland has a $15 max bet on Roulette. And even if they have changed it since then, I highly doubt you could bet much higher than a hundred. I rarely see a casino with high roulette limits.


Casino Meister quoted so far 111,000. From that, I doubt it's over 200k. I'm sure he'll release an updated number as the days pass and more winners (losers) find this thread on their quest for Joylands respectability.

TrixSlice,

I was prepared to point you to the Joyland post on p14 of this thread, however he just stated the player "placed the highest bet possible on red/black...then a single bet on zero".

It was qazwsx on p19 that suggested 500/500/50(Wonder how he knows that???)...this will still work out as long as you hit the zero every 37 spins or so. I think 500/500/30@4% is better...more consistent.

If you know the limits to be less than this...okay...I was just speculating on what this player's profits might be since it seemed sooooooo important to Joyland.

Another part of the Joyland post bothers me...he says the players played vp at 4% comps...lost...converted comps...lost...converted comps...so on and so on until they won(naturally). I can lose at a 4% return and I'm going to win??? How??? I don't understand this...naturally or unnaturally.

the dUck
 
I wasn't going to post but since I spent nearly and hour and a half or more reading these 26 pages hear I go.

Not that I am a mathmatician the fact in calculating the ability to gain the upper hand is that 0 should come up one in 38 spins and that is where the player looking to get the upper hand on this program is counting on.

I think Jet Set summed it up perfectly, and I agree the Casino put up a bad promotion, took too long to find it and the word got out and the got beat.

On the other hand if a I was a casino owner and saw that I had to pay out so many hundreds of thousands of dollars to someone who found a flaw in my system I would not be excited to do so if I could find a legitamate way to not due so.

Many online casinos have items in their T&C's that unusual betting is not allowed and betting equal amounts on Red and Black on roulette is unusual betting. I don't know the T&C's their nor do I care to read them but this is what I think is a fair solution.

Lie in the bed you made for everybody (I think that is the phrase). Joyland pay the players who followed all of your rules whatever is truly do them, you made the rules and that is that.

If you find some of these players broke some of the T&C's then just refund those players their deposit and ban them for life.

Finally Joyland go thru your T&C's with a fine comb and fire the person ultimately responsible for this nightmare.

Just my thoughts,

Brian
 
islandmaan said:
I wasn't going to post but since I spent nearly and hour and a half or more reading these 26 pages hear I go.

Not that I am a mathmatician the fact in calculating the ability to gain the upper hand is that 0 should come up one in 38 spins and that is where the player looking to get the upper hand on this program is counting on.

I think Jet Set summed it up perfectly, and I agree the Casino put up a bad promotion, took too long to find it and the word got out and the got beat.

On the other hand if a I was a casino owner and saw that I had to pay out so many hundreds of thousands of dollars to someone who found a flaw in my system I would not be excited to do so if I could find a legitamate way to not due so.

Many online casinos have items in their T&C's that unusual betting is not allowed and betting equal amounts on Red and Black on roulette is unusual betting. I don't know the T&C's their nor do I care to read them but this is what I think is a fair solution.

Lie in the bed you made for everybody (I think that is the phrase). Joyland pay the players who followed all of your rules whatever is truly do them, you made the rules and that is that.

If you find some of these players broke some of the T&C's then just refund those players their deposit and ban them for life.

Finally Joyland go thru your T&C's with a fine comb and fire the person ultimately responsible for this nightmare.

Just my thoughts,

Brian

apparently you didnt read the 26 pages to well most players played games other than roulette. like videopoker which i would not consider a "low risk game" as the casino does
 
Give me a break Jon a read it at one time my eyes got blurry, but the example I gave was Red and Black never said a word about VP. My intent is if the player played by the rules (T&C's posted at the time this was all taking place) pay them, if not don't. What could be more fair?

The other points regarding logs and such I don't have enough info to have an opinion on.

Brian
 
this is my theory as to what has happened at joyland (crown solutions)

with the upcoming sale of their group, they decided to embark on a turnover increasing plan to make their books look more attractive to the buyer.

what they came up with was this comp points promo, although i cant find out any info for the payouts reports for this group, i dont think it would be unreasonable to assume that it is around the 96% mark, especially since it is playtech. so they set the comps points to return to the player 4%, this in theory to them turned to casino payout to a zero edge, so neither they or player had the upper hand. Despite the loss of profit to them, the benefit to them was a massive amout of turnover as players could keep playing for ever and keep getting their money returned to them in the long run through the comp points.

Now the problem with this is, like i said above they would be scarificing profit by doing this, however we must take into account they have 5 other casinos where this comp points fiasco didnt happen. Thus they chose to run this at their smallest casino, so it would have the smallest impact on the actual profit of the whole group. No doubt the plan in the future would be to divert some of the increased turnover to the other casinos through some creative accounting.

this would explain why it happened at joyland and joyland only, because as this groups casino are all run from the same office and same servers, then if a so called "glitch" had occured then would it be unreasonable to assume that all of the casinos would of been affected?

so far so good, by joylands own admission they let this run sometime, so there they are watching the increased turn over on the screens, with no serious losses due the fact at this point only the casinos regular players were using the comp points at this point and were ploughing them back into high edge games, thus the casino was not suffering any serious losses.

next thing, the roulette guy pops up and starts hammering them, at this point i can hear the casino manager, who is clearly inexperienced in this business, saying "ah thats why every casino bans roulette for promos"

at this point they then change the comp point coversion rate to prevent it being further exploited by roulette. however they didnt change it to make roulette a losing game, but merely carried on with the policy of offering a zero return on their games by changing the comp payout rate to 2.66% to nearly equalise it with the house of edge of 2.7% on roulette. No doubt they wanted the roulette man to carry on,so he could carry on pumping up the figures for their books.

change of points rate, meant a change of tactics for those shrewd players. i guess that they then switched to BJ and the casino continued to still get hammered. at which point the casino realised that there was no way they could continue with the policy of offering generous comp points, so they then pulled the plug on the whole thing.

now the casino is in a nightmare situation, they have got the desired increased turnover figures, however they have got a great big gaping hole in their profits figures which they didnt envisage when coming up with this scheme. now the big problem now, (aswell as the money they are going to have to payout), is that the whole book cooking exercise has now backfired on them because of this big minus figure in the profit collumn. the net result is that instead of making the casino look more of a thriving business than it is, they have made it look less profiable than it really is. thus in addition to the $100,000's they have to pay out to players, they could of potentially knocked millions off the sale price of their group.

solution to this ? simply just completly delete the whole incident from their records. this is only explanation i can come up with for this, because they would know that people would of be taking screen shots and that in the ensuing compliants the erasing of the records would be a highly damaging fact that would be thrown back at them. so i can only conclude that the erasing of records was done with an ulterior motive, i.e. to hide this whole sorry incident from those who could potentialy buy this group.
 
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scrollock said:
this is my theory as to what has happened at joyland (crown solutions)

with the upcoming sale of their group, they decided to embark on a turnover increasing plan to make their books look more attractive to the buyer.

what they came up with was this comp points promo, although i cant find out any info for the payouts reports for this group, i dont think it would be unreasonable to assume that it is around the 96% mark, especially since it is playtech. so they set the comps points to return to the player 4%, this in theory to them turned to casino payout to a zero edge, so neither they or player had the upper hand. Despite the loss of profit to them, the benefit to them was a massive amout of turnover as players could keep playing for ever and keep getting their money returned to them in the long run through the comp points.

Now the problem with this is, like i said above they would be scarificing profit by doing this, however we must take into account they have 5 other casinos where this comp points fiasco didnt happen. Thus they chose to run this at their smallest casino, so it would have the smallest impact on the actual profit of the whole group. No doubt the plan in the future would be to divert some of the increased turnover to the other casinos through some creative accounting.

this would explain why it happened at joyland and joyland only, because as this groups casino are all run from the same office and same servers, then if a so called "glitch" had occured then would it be unreasonable to assume that all of the casinos would of been affected?

so far so good, by joylands own admission they let this run sometime, so there they are watching the increased turn over on the screens, with no serious losses due the fact at this point only the casinos regular players were using the comp points at this point and were ploughing them back into high edge games, thus the casino was not suffering any serious losses.

next thing, the roulette guys pops up and starts hammering them, at this point i can hear the casino manager, who is clearly inexperienced in this business, saying "ah thats why every casino bans roulette for promos"

at this point they then change the comp point coversion rate to prevent it being further exploited by roulette. however they didnt change it to make roulette a losing game, but merely carried on with the policy of offering a zero return on their games by changing the comp payout rate to 2.66% to nearly equalise it with the house of edge of 2.7% on roulette. No doubt they wanted the roulette man to carry on,so he could carry on pumping up the figures for their books.

change of points rate, meant a change of tactics for those shrewd players. i guess that they then switched to BJ and the casino continued to still get hammered. at which point the casino realised that there was no way they could continue with the policy of offering generous comp points, so they then pulled the plug on the whole thing.

That doesn't seem a very accurate assessment of what happened, as far as I can tell. Doubtless one person, perhaps even two or three did play a 'no-risk' roulette strategy. However, I don't think it's representative at all - all the posters in this thread were playing video poker - I think roulette was only brought up by joyland/mr qazwsx, in an attempt to make the players look bad by describing a no-risk strategy, and implying that's what all the players were doing.

I personally would be surprised if there are more than a couple of people who did that, as roulette has a much higher house edge than blackjack or video poker.

They obviously changed the comps for a reason, and that reason might well be to neutralize the roulette strategy, but I don't believe that was the start of the casino's problems as suddenly people switched over from roulette to blackjack, increasing the casino's loss rate.

The roulette player or players IMO are a diversionary tactic by Joyland, and clearly do not represent the typical player at this casino.
 
thelawnet said:
That doesn't seem a very accurate assessment of what happened, as far as I can tell. Doubtless one person, perhaps even two or three did play a 'no-risk' roulette strategy. However, I don't think it's representative at all - all the posters in this thread were playing video poker - I think roulette was only brought up by joyland/mr qazwsx, in an attempt to make the players look bad by describing a no-risk strategy, and implying that's what all the players were doing.

I personally would be surprised if there are more than a couple of people who did that, as roulette has a much higher house edge than blackjack or video poker.

They obviously changed the comps for a reason, and that reason might well be to neutralize the roulette strategy, but I don't believe that was the start of the casino's problems as suddenly people switched over from roulette to blackjack, increasing the casino's loss rate.

The roulette player or players IMO are a diversionary tactic by Joyland, and clearly do not represent the typical player at this casino.

i agree that only one or only a few people done the roulette strategy, because a lot of players would have preferred the the higher return of say BJ, albeit with a greater variance.

my point about mentioning the roulette and also why joyland is focusing on it aswell, is that it was through the roulette they first realised that there was a problem. hence the change in comp points to "neutralise" it, although without the consideration taken into account that others (and i guess majority) were busy playing BJ and thus still had an advantage on the house.
 
scrollock said:
what they came up with was this comp points promo, although i cant find out any info for the payouts reports for this group, i dont think it would be unreasonable to assume that it is around the 96% mark, especially since it is playtech. so they set the comps points to return to the player 4%, this in theory to them turned to casino payout to a zero edge, so neither they or player had the upper hand.
Pretty much impossible. If this were a "promo", there is no evidence of any documentation - it was advertised nowhere. Casinos don't run massive promos in secret, it defeats the purpose. Also, the level is absurd beyond belief. MGMMirage ran a 1%, and that's the biggest official one I've ever heard of. 4%?? OK, this is just another dumbass Playtech, but I don't think they're quite so dumbass as to reason that, given an overall house-hold of 4%, they can offer 4% comps with impunity. (Caveat: there being little more dumbass in human existence than most online casino operators, I'm not wagering my life savings on the above assumption.)

I cannot believe this was anything more than a miscalculation, NOT a case of management saying, "OK, let's offer 4% comps for a week" - which of course doesn't mean that anyone other than the casino is responsible for it. In fact, none of this "was it / wasn't it intentional" is relevant to the main matter.
 
caruso said:
I cannot believe this was anything more than a miscalculation, NOT a case of management saying, "OK, let's offer 4% comps for a week" - which of course doesn't mean that anyone other than the casino is responsible for it. In fact, none of this "was it / wasn't it intentional" is relevant to the main matter.
Well, they have the largest "high roller" signup bonus I've ever seen at one of these casinos (though of course a whole lot of people just had their bonuses disappear.. I guess that makes it more cost-effective), and they did say that your comp rate would be set to a value based on your vip level..

shrug.

Whether it was a mistake or not in its original implementation, the issue is really how they behaved since that point, as you say. A good casino says "damn, we screwed up, let's congratulate all the players on taking part in our 'special promo', pay 'em off, and see if we can get some good press out of it." A bad casino voids all the winners (but not the losers) without explaining why, ignores email and phone calls, alters transaction logs, and generally hides their head in the sand and hopes that everyone forgets that they were owed thousands of dollars or more.

Which type of casino are we dealing with here..?
 
caruso, since joyland havn't been coming forward with the facts, then people are going to come up with their own theories, including myself. chances are i'm probably way off the mark, but there is just too many unusual things in this case that cant be explained as just a unintentional glitch.

well sticking to my theory, i'll answer a couple of points you made


caruso said:
Pretty much impossible. If this were a "promo", there is no evidence of any documentation - it was advertised nowhere. Casinos don't run massive promos in secret, it defeats the purpose. Also, the level is absurd beyond belief. MGMMirage ran a 1%, and that's the biggest official one I've ever heard of. 4%?? OK, this is just another dumbass Playtech, but I don't think they're quite so dumbass as to reason that, given an overall house-hold of 4%, they can offer 4% comps with impunity. (Caveat: there being little more dumbass in human existence than most online casino operators, I'm not wagering my life savings on the above assumption.).


the purpose of this promo was to run it in secret, this way the casino wouldn't be losing any money, as most of the players would be their regular 4% house edge players who would be unaware that it was going on, except that everytime they extinguished their funds, they found they had more comp points to play with.

by the casinos own admission, this ran some time and they didnt have a problem till the skilled players found out & moved in.

yes 4% is an absolute absurd level of comp points, but since they realised what was happening they still failed to correct properly, thus proving that whoever set the comp points level must be one of the most innumerate people to have ever worked in this business.


caruso said:
I cannot believe this was anything more than a miscalculation, NOT a case of management saying, "OK, let's offer 4% comps for a week" - which of course doesn't mean that anyone other than the casino is responsible for it. In fact, none of this "was it / wasn't it intentional" is relevant to the main matter.

even in the joyland post in this thread they say gave a comp points level of $1 for every $10, it was never this, so with the benefit of hindsight and time they still dont know what happened, so i very much doubt that at the time they realised that a 4% comps level was incredibly stupid.


i think a "was it/wasn't it intentional" goes to the very heart of the matter, if it wasn't intentional and the casino was forced to pay, then every casino would be held to ransom for any mistakes it makes and mistakes will happen due to the very nature of this business.

but likewise

if it was intentional then the casino should pay, because for them void winnings because of a policy decison they later regretted, would allow every casino on the internet to void winnings and promos with impunity.
 
scrollock said:
if it wasn't intentional and the casino was forced to pay, then every casino would be held to ransom for any mistakes it makes and mistakes will happen due to the very nature of this business.

Mistakes will happen in any business. It is not the customer's responsibility to correc the business, and it is certainly not responsible for a business to retroactively 'correct' their mistake.

I think every casino should be responsible for their mistakes. If you screw up in your job, do you blame it on someone else and insist that it wasn't your fault? I'd suck it up, admit that it was my fault, and accept my punishment. I've found that everything goes much easier when you're upfront about your mistakes.

Freakin
 
This casino got a lot of action

First post to this forum. Found casinomeister off Google, very cool site BTW. Here's my situation:

I'm starting out with an intro, because it doesn't look like anyone has posted how they found out about the generous comp (you can easily just skip this paragraph): I'm 40+ years old, and got into gambling by the younger guys at work. So far I've never had a problem at a single casino. I play at casinos they recommend, and I got the money to play. One of my coworkers told me to signup at Joyland casino (never heard about them) because I should check out their comp points (I'm the only one I know who cares about comp points). That's all I was told. And on we go:

Checked out Joyland Casino, owned and operated by Crown Solution Gaming Ltd. I guess that's good since they own a billion PlayTechs (expensive)

August 4th, I deposited $500 for their VERY generous $808 bonus (that's huge, first impression is they have plenty of money! = safe casino) NOTE: I don't play realtimegaming casinos with huge bonuses = unsafe casino

Played around, I love Video Poker because I know it has a low house advantage like BJ (boring).

I was playing $40 four line Video Poker (Joyland later says this is lowrisk)

Little coworker was right, comp points were giving me huge bonuses. Honestly I figured the comp points were just noncashable or something like that, that's why they could afford comp points equal to the $808 bonus.

I'm not sure how much total comp points I made, but a few thousand for sure. However, I got very lucky and hit a $8,000 royal! Nice!

I cashed out a few times over two days $15,000+

I can confirm that the comp points DID change from 100 = $1 to 150 = $1. To me this was a relief, as at that point I knew that this wasn't a mistake. Management must be making money off someone.

Next day or so I was locked. Couldn't login, so I'm not sure if my transaction logs got changed. But I do still have the emails so someone could verify they are for real. I emailed Joyland quite a few times, and finally filled a complaint at PlayTech after I read this thread last week. PlayTech just told me to email Joyland again. I continued to do so, no real responses. Just 'you took advantage of us by lowrisk wagers'.

Also, I got an email saying 'thanks for cashing out $500' or similar, and was paid $500 fairly immediate after.

So I'm pitching a bitchin' in two minutes after I post this, and BTW - I didn't play Roulette, as that formula that was posted sounds very boring IMO.
 
just received this from joyland

Dear xxxxxxxx.

After reviewing your account it was decided to recredit your account with $1211, funds you will be able to withdraw.

If this settles the situation, please replay to this e-mail, and we will send a document for you to sign. Once we get this signed document the funds will be available in your account.

Thank you.

Best Wishes,

Joyland Management.

that only accounts for my winnings absoulutely no comps
 
jon593 said:
just received this from joyland



that only accounts for my winnings absoulutely no comps


This "solution" is totally unacceptable. I kept playing even after hitting my $20,000 royal because of the high roller comps. I don't know all the percentages and stuff... I'm a gambler, not a mathematician. Joyland decided they didn't like the conversion rate, so they switched it from 100 to 150 sometime while I was playing. This is total bullshit. If the whole thing was a catastrophe, they should have shut down comps until they figured out what was going on, instead of doing their half assed damage control.
 
ElDuderino said:
This "solution" is totally unacceptable.

Agreed.

The message seems to be that an online casino can set whatever rules they want to attract players, and when those rules turn out to be unprofitable for the casino, they can confiscate money that players earned, lie about it, and walk away with impunity.
 
That's crap.

It's obvious, but I'll just say what I'm sure many of you are thinking.

It's a buyoff plain and simple. Highway robbery some people might call it. I mean, I anticipated this move by Joyland, and to be honest I thought that more people would go for it. It's really refreshing to see that others out there besides myself would step back and say "Wait a minute, this is total crap."

I honestly thought this would strike more people as "fair." (DON'T MISUNDERSTAND ME. I don't think that what they are currently offering is fair.) I think the only truly fair solution would be for Joyland to pay in full all original withdrawls. They would then be done with it. What they are currently proposing is NOT fair. So far as in my estimation the bare minimum Joyland would be able to do to rectify this situation (and keep in mind, I don't know if I have proper prospective on this or not, because it's not my money tied up, keep in mind this is just an observer's take on it) would be to pay out ALL the winnings right away and redeposit the comp points (as credits) into all the players accounts with either a wagering requirement (good) or in a sticky (also pretty good) or non-cashable state (bare-ass minimum.) I'm just curious what others think of this idea.

Ever day that passes that they don't fix this damages their credability more and more extensivly.

The Gunslinger
 
Looks to me as if (under pressure) Joyland's management is now trying to horse-trade on this - the document that jon593 is asked to sign is probably an agreement to full and final settlement and possibly no further postings.

Gunslinger's alternative ideas for a fairer settlement posted above make for far more interesting reading imo.
 
jetset said:
Gunslinger's alternative ideas for a fairer settlement posted above make for far more interesting reading imo.

Can you clearify what you mean by that? I hope I don't sound abrasive, I just am really interested in your thoughts.

I figure, if I had just had $1000 pulled (this is all theory) out of my account that I had made in some type of really generous promotion, comp points, free give away etc. (somthing comparable to the Joyland situation) due to whatever reason they decided to state, I'd be irate.

So I look at it like this. Seeing that $1000 in cashable 0WR form in my balance is unlikely. As is having it processed through the Neteller. The casino can dodge and weave and all that other crap long enough to erode the popular preassure on them (probably) to the point where it's profitable not to pay. Offering to strike deals with some players, paying off others, waiting for some to just move on and call it a loss etc. etc. could erode support substantially. This is hard in Joyland's case because of the large sums of money that are owed and the fact that it has become so widely publicicized and they are part of a large group.

This leads me to believe that after the initial attempt by Joyland to begin erroding support amongst the player and watchdog base by picking off the players one by one with substandard deals and contracts that say there will be no additional payments made will be a general failure. Though they may end up getting rid of a couple players, I think it will do very little to limit the public outcry. This move is probably to see how many dollars they can shave off of their debts before the next phase.

I'd anticipate the next move of Joyland to either be stonewall or somthing that I mentioned in an earlier post. If Joyland does indeed attempt to stonewall, you will undoubtedly see the entire casino flatten. You'll see other Crown Solutions Casinos doing whatever it is they have to do (lie, cheat, steal) to distance themselves from Joyland. Joyland will fall and the shockwave will reverberate for however long. It will go down as one of the single biggest examples of casino fraud in the recent history of online gaming.

The other scenario I see happening is for Joyland to work out some sort of middle ground. My origional hopes that all the players would be paid in full after sufficient preassure was applied has since dissipated as Joyland remains by and large unresponsive. Due to what would be extreme damage to the Playtech nameplate as well as the Crown Solutions Group in the even of non-payment, I'd assume the preasure from affiliates and from Playtech (I believe that THERE IS preasure from Playtech on Joyland from internal channels. They'd be completely retarded if they didn't, and I don't know that any company as sucessfull as Playtech could make that mistake) to force some type of compromise.

***NOTE: I want to stress. When I explain what I think of these suggestions, I am presupposing that players will not want to play recreationally at Joyland Casino, that players will want to withdrawl as quick as possible, and that they would not feel in any way morally obligated not to take full advantage of Joyland casino. These are not presuppositions dirrived from any type of assumption that the players owed money have promotional tendencies, only that these players could not be expected to follow what casinos love to refer to as "The intended spirit of the promotion" after what has happened at the casino. ***


Of the three mentioned idea I believe that the comps being redeposited in cashable form makes the most sense (even if there is a WR attatched to them.) The reason for this is clear in the assumption of what would happen if the comp points were deposited in any other fashion.

I mean lets face it, no one who's owed 1k, 3k, 5k in comps (as I'd imagine these are probably the numbers. The winnings vary greatly, but I'd imagine the comps are somewhere around here) is going to want to play that Blanace in Joyland Casino recreationally. That's the problem with depositing them in Sticky or Non-cashable form. If you do that, in order for players to ever see any of that money (which lets face it, is probably all they'd want to do at that point) they'd have to (in the case of non-cashable credits) double the balance to get their money. So if there's like a 50/50 chance of that happening, it's still and extremely crazy situation. If someone's got a 3000 chip non-cashable balance they'd have to take it all the way to at least 6000 (so as to withdrawal the 3000 bucks they're probably shooting for, as that is what they're rightfully owed in the first place.) because if they withdrew at anything less then the bonus credits would *poof* vanish. No one's gunna take a 3000 non-cashable bonus, work it up to 3500 and cash out. You're going to see probably even bigger withdrawals then the comp point fiasco created ...

who's gunna trust Joyland to make good on a ... for instance $10,000 withdrawal if they wouldn't cash out the $3000 one in the beginning. But that's just my take on that.

Which begs the question? Why not make the comps sticky? Well, if you made the comps sticky then you'd be faced with a situation where Joyland would almost have to pay out the same amount anyway, just broken into whatever the maxbet in Blackjack is sized withdrawls. If you stick the bonus in the account, all you're going to do is drive the players nuts, plus it's just the same as doing a cashable. AND if it's sticky, there's no way for the player not to look like a bonus abuser.

Bottom line is cashable with a modified standard 40xB WR would be best. WR at New York for example is 20xDB, but in this case there is no deposit so you could apply a 40xBR, maybe allow Blackjack. Or you could make it a 4x Sticky. Or a no WR Non-cashable.

All of these are solutions, I think they should be explored. The idea of Joyland making customed tailored plans for each person that fits them just fine (i.e. Player A 21,055 in winnings/ 659 in Comps may settle for comps gone and that be just fine with him, however Player B who has 1450 in winnings/5500 in Comps may wish to convert those comps over to a non-cashable bonus, and again Player C who has maybe 1500 in Winnings/1500 in Comps who may wish to continue gambling at Joyland anyway could convert that into a 40xB WR cashable bonus) is not nessisarily a bad thing. I just hope the process, if infact plans are worked out on a case by case basis, are transparent to the public to insure fairness.

The Gunslinger
 
Progress sounds good. I'll be happy when I I'm going to be. I'm fairly upset, because if it's true that New York Casino is related to them (same building or company or staff) - then I've been giving them countless thousands this month in the time since Joyland decided to rip me off. I'm not a degenerate gambler, but I've had some horrible luck this month. :insert major sad face:

In my opinion: if Joyland steps up to the plate, apologies, makes good and pays fast they will have my condolences.

PlayTech: I'm locked out of my account so I'm not sure if transaction logs were altered, but if that's true you need to update your software to restrict access on that scale. I have no idea how much your royalties are, but I imagine quite a lot. Good service should not have shady abilities.
 
From Today's Newsletter:

TOUGH WEEK AT CASINOMEISTER
Yeah, it's been tough. Joyland Casino was in everyone's crosshairs after their blundering response to a group of players that nailed their casino when the casino set the comp points at the wrong level. It's in the process of being resolved, but so far some of the players aren't too happy about it.

I think what we are observing here is a clash of philosophies and perspectives of the casino industry. There are operators who look at running an online casino as a purely profit making venture. That's fine for a lot of people, but when profits are your sole goal, you WILL run into problems. Why? Because this industry revolves around trust, and trust doesn't have too much to do with making money. Trust is one of the most valuable non-tangible items there is. If you don't have trust - you have nothing. As long as online casinos are located in cyberspace and have offices in obscure places like the Caribbean, Central America, Cyprus, etc., trust will always, ALWAYS be a main factor.

Many casino operators are worried (to the point of paranoia) of being hit by gangs of bonus whores, players whose only intention is to milk the casinos out of everything they've got. Well unfortunately, this is something that casinos need to contend with. It was the casinos that created the Frankenstein monster - "the bonus" - and other promotional incentives; it was not created by the player. Obviously, it is up to the casino to protect themselves from what they consider "abusive play". What is not so obvious to many operators is that this protection needs to be set up "before the fact" of being hit - not afterwards. No one in this industry can go around with the attitude "we don't have to pay players we don't like" and not expect to be tossed to the rogue pit.

I am merely making an observation and a comment. I am not stating that is what happened at Joyland.

What we have witnessed at Joyland Casino is a sloppy knee-jerk reaction to what they didn't like - getting hit by "abusive" players. They made several mistakes: they became non-communicative, they blamed their woes on faulty software (Playtech), and they blamed the players for their problems - just to name a few.

In my opinion, a casino has to deal with the action or traffic that they yield from whatever promotions they offer. When dealing with players, things must be black and white, and players should be given the benefit of the doubt. This industry suffers from a serious lack of integrity, and when I see casino managers making false or misleading public statements, I get a bit miffed.

At press time, the casino is making offers to these players, but like I mentioned - so far - some players have voiced their dissatisfaction. In my opinion, it's up to the casino to do the right thing. I'm no longer offering my suggestions to the casino on how to deal with this. This whole episode has been a pathetic example on how NOT to handle a managerial blunder.

https://www.casinomeister.com/newsletters/
 
Well said, Bryan - and in the now fast-evolving and more professional business environment in online gambling this sort of management will ultimately go to the wall for their errors, which occur too frequently and are then exacerbated by seriously bad handling and decisions that show little integrity or respect for the customer.

Taking the Joyland dispute in particular since it is the current cause celebre here, we have seen unacceptable mishandling and very questionable disqualifications arising from what we should remember is essentially a casino management screw-up that should never have taken place.

Trying to pass the cost of this to players who had complied with the T&Cs in force and expected to receive the promised rewards was despicable.

Making things worse was the initially *unserviceable* communications at both casino and Playtech, and then the actions of Playtech when complaints through their new disputes channel were merely waved back to the casino - a strange way to handle already frustrated and irate customers, and perhaps something that Playtech will now focus on with a little more common sense and player sensitivity.

Now we see a more flexible approach being made to aggrieved players direct by the casino. Hopefully those players will report back, unless they are compelled to sign a non-disclosure document. But from what I can see the casino is still not taking full responsibility for its monumental stuff-up - it is presumably now trying to get out from under the players' opprobrium....but at a cut price.
 
i think this whole case is a demonstration of what all playtech casinos are like in general.

while the deposits are going in, you wont encounter problems, as soon as you cash out you will get your email ignored, be given phony excuses as to why your cash out is being delayed, plus all the other cash out delaying tactics (too many to list).

the difference between this case and what they have been doing for a number of years is that they have been doing this to players on a one to one basis, this time it was group of players and it has gained huge publicity.

i dont have any money tied up in this situation due to the simple fact that after playing at 3 playtechs (including 2 that belong to this group) i would never want to play at one ever again. i have been a strong voice against joyland in this thread, however i think i would of been less vocal or may have even supported their case as i do understand how these mistakes do occur, if they had decided to handle the situation properly from the outset. instead they went back to their standard tactics of substandard excuses, ignoring emails and just sheer outright lying, plus their reliance on the substandard playtech disputes board which is now shown up publicy as the joke that it is, although it is something we have all known for a longtime.

even though this case concerns joyland, i think all players should think seriously about playing at any playtech again, because why it is that shady and unscrupulous in this industry are all attracted to this software ? or is it just coincidence that of all the major software providers this is one that is regarded as the most likely to be rigged.
 
I think the results of this situation alone will determine whether or not playtech gets my business in the future. If they pay, I'll play; if they don't, I won't. That wasn't meant to be a rhyme, it just came out that way.

I love playtech and have never thought that any playtech I've played at had the slightest hint of rigging. If you play a few hundred hands of bj then any casino can seem rigged. After wagering well over a half million at both sorted forms of BJ as well as JoB at playtech casinos, I trust the software completely.

The operators, on the other hand, leave something to be desired. I don't think I've seen a MG casino I don't trust since the Captain Cook's fiasco, but there are definitely playtech's I would avoid.

I don't know if Playtech has just been unlucky with shady operators, or if MG costs enough to preclude your average guy with a few extra $M from starting a casino.

Either way, my faith in Playtech has not been destroyed yet. Their dispute system sucks, but at least they've started trying.

Freakin
 
today I received an offer from Joyland to give me $500 to settle the account. Considering I'm missing out on over $10,000, this figure doesn't look nearly as appealing

and to remove any doubt about their affiliation with Crown Solutions, I received two copies of the email offer. One from joylandcasino.com and one from clubdice.com where I don't even have an account. They tried to recall the clubdice email but I received it anyway

by the way joyland/club dice/whoever you are even if I accepted your offer I don't see how I could take it since my account has been locked out since the day after I signed up. :what:
 
casinomike said:
today I received an offer from Joyland to give me $500 to settle the account. Considering I'm missing out on over $10,000, this figure doesn't look nearly as appealing

and to remove any doubt about their affiliation with Crown Solutions, I received two copies of the email offer. One from joylandcasino.com and one from clubdice.com where I don't even have an account. They tried to recall the clubdice email but I received it anyway

by the way joyland even if I accepted your offer I don't see how I could take it since my account has been locked out since the day after I signed up. :what:

I received that e-mail too. Here was my response:

"This is totally unacceptable. I hit a TWENTY THOUSAND DOLLAR royal flush within the first hour of my play at your casino, and it was hit while I was using money that I won while completing the $500 + $800 noncashable bonus I was offered. I played A TON more, all in good faith that I'd be paid if I won. I didn't even realize there was a "problem" with the comp points until I saw it in the Casinomeister thread (thank heaven I found that). If I had known that you would not honor the comp schedule which YOU (Joyland Casino) entered into the system, I would have cashed out likely right after I hit the royal. I will not settle this matter for less than $20,000, and I still expect that eventually Joyland will see the light and pay me in full.

Respectfully,
xxxx"
 
casinomike said:
and to remove any doubt about their affiliation with Crown Solutions, I received two copies of the email offer. One from joylandcasino.com and one from clubdice.com where I don't even have an account. They tried to recall the clubdice email but I received it anyway

Whoops. You'd think after bleeding million through operator error that they'd be a little bit more careful when they select "Joyland" in their dropdown box.

And like recalls ever work....

Freakin
 
$$$$

Having my own business has taught me there are two reasons people don't pay their bills...

(1) they can't
(2) they don't want to

For all you owed money...I hope it's scenario (2).

Joyland may have very well been abandoned by Crown and Playtech...and not have the resources to pay-in-full for their blunder.

If it is new ownership...maybe startup money is all they had.

I guess all of you will have to decide independantly what is acceptable...not fair...but acceptable. And what is a reasonable time to wait.

Good luck,

the dUck
 
freakin said:
So does crown solutions think that abandoning Joyland will help keep their future customers happy? Thats an instant roguing in my book.

Freakin

*EDIT* If that happens.

I think the entire Crown Solutions group (and every other Playtech casinos that can be traced to the same ownship shell, probably all that are in the same building) should have one week to remedy this situation before they ALL get rouged.

I'm not the CM, so I probably don't know all the specifics, but that's just how I see things.

I mean, most everyone who is aprised of the situation here says they won't play Playtechs anymore, let alone Crown casinos. So effectively they are already to rouged to any of us who know about this situation. I think rouging them all would just convey the sevearity to all players without having them read through 2 hours of posts, which most people will not do. I think it would be the safest for the players.

The Gunslinger
 
Now don't scare Joyland into thinking they are already rouged. That sure won't help the situation.


If however Crown Solutions, Imperial E-Club, and Intercontinental think they can ditch Joyland. That's not going to happen. Joyland can't be outcast now. This matter is getting tired, and long. Crown Solutions needs to cough up the money to pay these players. And my measly <$100.
 
GunSlinger

I very much enjoy your posts here and at BW...

I'm not sure roguing Joyland would supply the pressure you hope.

CM,BW and WoL members are a very small percentile of the overall community.

Heard of Ezboard??? There's a bonus thread on everyone of them right now for a Rogue RTG or VPC. And thousands of depositors are still playing them.

Free chips/bonuses are what it's about...overcomes the bad reputations.

the dUck
 
Daffy said:
I very much enjoy your posts here and at BW...

I'm not sure roguing Joyland would supply the pressure you hope.

CM,BW and WoL members are a very small percentile of the overall community.

Heard of Ezboard??? There's a bonus thread on everyone of them right now for a Rogue RTG or VPC. And thousands of depositors are still playing them.

Free chips/bonuses are what it's about...overcomes the bad reputations.

the dUck

Yeah, I totally understand what you're saying. It's a very good point.

Also though, I'm happy to see any rouge casino get slammed by bonus hunters. Detering bonus hunters by rougeing the casino is not the point, hopefully :) Hopefully we can just warn authentic players. Let the bonus hunters go slam the casino, they're not doing the casino any good, especially if few real players are playing there. Let the real players go to reputable casinos. :D

Not that, that is totally related to this thread, just thought I'd interject that.

The Gunslinger
 
ElDuderino said:
I received that e-mail too. Here was my response:

"This is totally unacceptable. I hit a TWENTY THOUSAND DOLLAR royal flush within the first hour of my play at your casino, and it was hit while I was using money that I won while completing the $500 + $800 noncashable bonus I was offered.
If you're saying they're offering to refund your deposit of $500 after hitting a $20,000 royal, then that is completely unacceptable. They can make a case, somewhat tentatively, for reclaiming the comps. They CANNOT renege on anything that's backed up with a written agreement on their side, ie. the promotion. That is black and white theft.

If Playtech allow that to happen, Playtech should collectively be dumped in the trash can - and ALL Playtech casinos, not a select group, because this is down to the provider to get a grip on.

Comps discussion / validity aside, you are categorically owed your $20,000 royal winnings. There isn't the slightest question of that.
 
GrandMaster said:
I presume that Joyland has not offered to refund the deposits of those who lost.

I don't know that, that many people spoke up about losing here on this forum, however perhaps a quick review of other gaming sites (read: WinnerOnline ... and not to ditract from here, just to see about this particular issue) we could see if anyone over there busted and did not get an offer to refund their deposit.

I don't know if I'm right or not, but I seem to remember someone earlier in this thread saying that they busted out and did not get offered a refund. I'm not willing however to search through howevermany pages to try and find that one post.

The Gunslinger
 
Joyland has consistently avoided this question - why would it not surprise me to hear that they have not refunded losing players??!!!
 

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