Bogus Complaint joe90joe VS Platinum Play

[joe90joe]

I have sent a private message to Fortune Lounge Rep but they have not responded to me.

I did not bet over the 30% rule or use any double up option. Should I now use the PAB service?

 

[Nifty29]

I have sent a private message to Fortune Lounge Rep but they have not responded to me.

I did not bet over the 30% rule or use any double up option. Should I now use the PAB service?

The accepted process is as follows:

1. Contact rep via PM.

2. Wait 48 BUSINESS hours for a reply. i.e. do NOT count weekends.

3. If no reply is forthcoming, your choices are:

* Send PM to Casinomeister with subject "Rep not responding" and allow him the chance to find out why the rep has not responded.
Wait 48 BUSINESS hours for a reply from the Bryan (the Rep will usually reply pronto after this in my experience)

OR

* Check out the PAB FAQ: https://www.casinomeister.com/forums/help/pab-rules/ << READ CAREFULLY FIRST<<

THEN

* Submit a PAB: Link Outdated / Removed

VERY IMPORTANT - READ THE PAB FAQ FIRST and ABIDE by the rules. If you DON'T, your PAB will be DELAYED or even REJECTED. You're doing yourself a disservice if you ignore the FAQ.

PERSONALLY, I would take the first option at #3 i.e. contact Bryan about Rep not responding. If you do this, you may not have to waste your time and Max's by submitting a PAB that may not be required. However, I don't think there is a rule that says you MUST do this, it is just the BEST way in my experience.

 

[dunover]

I did indeed complete all the bonus wagering before playing BJ. This is my only account at Platinum Play, but what do you mean by another in the group?

Fortune Lounge have other sites - check the accredited section here:


Link Outdated / Removed

Have you taken a SUB, or excluded from any of these sites, or provided details to them that are in any way different from those you supplied to PP or ever charged back a casino deposit?

If not, then the answer must surely lie in exceeding a limit in the bonus terms. Normally for that they would void the bonus and winnings from it, restore you deposit but not shut your account.

Something more to this I think.

 

[skiny]

Fortune Lounge have other sites - check the accredited section here:


Link Outdated / Removed

Have you taken a SUB, or excluded from any of these sites, or provided details to them that are in any way different from those you supplied to PP or ever charged back a casino deposit?

If not, then the answer must surely lie in exceeding a limit in the bonus terms. Normally for that they would void the bonus and winnings from it, restore you deposit but not shut your account.

Something more to this I think.

None of these would fall under the category of irregular play. If it's something silly like breaching an obvious term or taking welcome bonuses at multiple casinos then it is what it is. I'm really just curious what constitutes irregular play.

 

[chayton]

Where are you guys getting 'irregular play' from?

In the first post the OP quoted that the casino said "..there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked." and the title was 'irregular activity' - which I'm thinking has more to do with the account than with what games were played.

If the player breached the terms by playing the wrong game or betting higher than max, they would have had winnings confiscated, but that's not what happened - the account is locked. That means there's something else going on.

 

[vinylweatherman]

Where are you guys getting 'irregular play' from?

In the first post the OP quoted that the casino said "..there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked." and the title was 'irregular activity' - which I'm thinking has more to do with the account than with what games were played.

If the player breached the terms by playing the wrong game or betting higher than max, they would have had winnings confiscated, but that's not what happened - the account is locked. That means there's something else going on.

"irregular activity" is not something I have seen mentioned as a reason for confiscating winnings, unless "irregular play" was meant.

Usually, an account is locked when fraudulent information has been provided at registration, or false or inconsistent documents have been presented. This is usually titled "locked due to suspicion of fraud".

"irregular activity" is a less serious title than "suspected fraud", and seems to describe a player who does not fit the pattern of someone who is playing for personal enjoyment. Accounts may get closed, but past bets are honoured unless specific terms have been broken. It may not be down to this particular session, but an earlier one, or a pattern of play across several FL properties.

I wonder if this is another of those things that are irregular, but are "neither bonus abuse nor fraud", such as a software bug having been exploited, and the casino satisfied that this was knowingly done by the player.

I remember the "illegitimate play" episode of 2006 that turned out to be a software screw-up during a MGS update, but no rep was prepared to say what the bug was, nor how it was exploited.


The most obvious here would be a suspicion of multi accounting in order to repeatedly hit this 100% welcome bonus, but all they have is an inconsistency in registration details and some odd connections between a number of players that makes them suspect a syndicate at work, hence "irregular activity".

A PAB would ensure their evidence was looked at by an independent arbitrator (Max), who would offer an opinion on whether it was good enough for an accredited casino to void winnings. Accredited casinos generally abide by the opinion of Max in PABs.

Exactly which slots were played, and at what size bets?

 

[chayton]

This is in the general terms:

1.3. Refusal to Register, Deregistration, Exclusion & Suspension

1.3.1. We may refuse to register you as a Player or elect to deregister and exclude you or suspend you as a Player from the Casino at any time if we deem that your participation at the Casino is, shall be or has been previously, in any way not for personal entertainment [i.e. professional], fraudulent, illegal or that your participation is or has been abusive, collusive or irregular in any way.

1.3.2. You acknowledge hereby that the Casino is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision.

1.3.3. If Platinum Play becomes aware that a player is underage, we will, except where there are grounds to believe that a fraud has been perpetrated:

1.3.3.1 Suspend the account immediately;

1.3.3.2 Void all wagers that have taken place

1.3.3.3 Refund the value of all deposits net of withdrawals; and

1.3.3.4 Close the account.

I think the player should PAB and then we'll see what comes to light.

 

[MisterBJ]

I betcha its the ole fraud ring team scheme thing

 

[fortunelounge]

Unfortunately I have been out of the office for 3 days but I am looking into it and will reply to the OP's PM as soon as possible.

I will also reply in the thread.

Regards

Wim

 

[fortunelounge]

Hi everyone

I have replied to the OP's PM and, as this issue has been discussed widely in this thread, I also need to inform you of why the OP's accounts were locked and why her winnings were confiscated.

As mentioned in a number of previous posts, we conduct extensive security checks on players we suspect of attempting to commit fraud against our casinos. We will only lock accounts and confiscate winnings where we are satisfied that we are indeed dealing with a fraudster as it is not in the interest of business locking accounts of proper, bona fide players.

In this particular case the OP opened multiple accounts, using the details of friends she had invited to her Facebook page. She then attempted to change the personal details and e-mail addresses afterwards to that of her own. All these "different" players shared the same identifiers, same passwords, purchasing accounts and played exactly the same games.

She disputed the issue with eCOGRA who also turned down her dispute.

Her accounts will remain locked and she has been put onto a central negative database to prevent her from defrauding other casinos as well.

I hope this clears up this issue.

Regards

Wim

 

[joe90joe]

Hi everyone

I have replied to the OP's PM and, as this issue has been discussed widely in this thread, I also need to inform you of why the OP's accounts were locked and why her winnings were confiscated.

As mentioned in a number of previous posts, we conduct extensive security checks on players we suspect of attempting to commit fraud against our casinos. We will only lock accounts and confiscate winnings where we are satisfied that we are indeed dealing with a fraudster as it is not in the interest of business locking accounts of proper, bona fide players.

In this particular case the OP opened multiple accounts, using the details of friends she had invited to her Facebook page. She then attempted to change the personal details and e-mail addresses afterwards to that of her own. All these "different" players shared the same identifiers, same passwords, purchasing accounts and played exactly the same games.

She disputed the issue with eCOGRA who also turned down her dispute.

Her accounts will remain locked and she has been put onto a central negative database to prevent her from defrauding other casinos as well.

I hope this clears up this issue.

Regards

Wim

Firstly I am a MALE. Secondly have you mixed up my account with a fraudsters?

Nothing you say makes any sense. I have no more than one account and I also do not know anyone else who has accounts with you. Im sorry but you are talking crap.

Guys help me out here. how can I prove he is LYING?

 

[Casinomeister]

Firstly I am a MALE. Secondly have you mixed up my account with a fraudsters?

Nothing you say makes any sense. I have no more than one account and I also do not know anyone else who has accounts with you. Im sorry but you are talking crap.

Guys help me out here. how can I prove he is LYING?

Number #1: If you've come here with a BS complaint, you are in the wrong place.

Number #2: If you feel that you have a legitimate issue, please use our PAB service which has been recommended a number of times in this thread.

Number #3: The casino rep is an upstanding member here - accusing him of lying and stating that he's talking "crap" is flaming. Do it again and see what happens.

 

[joe90joe]

Number #1: If you've come here with a BS complaint, you are in the wrong place.

Number #2: If you feel that you have a legitimate issue, please use our PAB service which has been recommended a number of times in this thread.

Number #3: The casino rep is an upstanding member here - accusing him of lying and stating that he's talking "crap" is flaming. Do it again and see what happens.

I'm sorry If I offended him or you but being called a fraudster by a company who owes me so much money is not a nice feeling. He had no business making that statement here since all I have done in this thread is look for advice and share my situation with Platinum Play, I did not slate them in any way.

I will PAB now, and the reason I havnt yet is because I was advised to wait for the Reps response which was an hour ago.

 

[chuchu59]

Firstly I am a MALE. Secondly have you mixed up my account with a fraudsters?

Nothing you say makes any sense. I have no more than one account and I also do not know anyone else who has accounts with you. Im sorry but you are talking crap.

Guys help me out here. how can I prove he is LYING?

Fortune Lounge has provided details of your fraud. If you believe they have wrongfully accused you please Pitch a Bitch. You will need to provide MaxD with details of your complaint and Fortune Lounge will be required to prove you are lying. This is not to say FL has not erred before as I was also accused of being a fraudster several years back. Their identifiers may not necessarily be correct so if you are not bullshitting us justice will be served. Otherwise, just scram and get outta here.

 

[joe90joe]

Fortune Lounge has provided details of your fraud. If you believe they have wrongfully accused you please Pitch a Bitch. You will need to provide MaxD with details of your complaint and Fortune Lounge will be required to prove you are lying. This is not to say FL has not erred before as I was also accused of being a fraudster several years back. Their identifiers may not necessarily be correct so if you are not bullshitting us justice will be served. Otherwise, just scram and get outta here.

Thanks ChuChu, you have renewed my hope that this can just be all a mix up with accounts or something. Did you get Paid out?

 

[chuchu59]

Thanks ChuChu, you have renewed my hope that this can just be all a mix up with accounts or something. Did you get Paid out?

No money was involved. They only wrongfully locked my accounts.

 

[fortunelounge]

joe90joe

You have previously been requested to return verification documents to us which you have not done.

We need to establish why you and Theresa W share identifiers, passwords, play the same games, etc.

Regards

Wim

 

[Nifty29]

Thanks ChuChu, you have renewed my hope that this can just be all a mix up with accounts or something. Did you get Paid out?

Just stop wailing about how innocent you are and submit the PAB.

Did you know that the casino provides ALL the evidence they have to Max? Like, if you're using the same computer or the same internet connection, or the same webwallet or credit card, right down to the exact games played? Plus other stuff that is found by their special security software? Isn't that AMAZING?

One things for sure ...if I were going to submit a pab, I'd want to be 100% innocent.

 

[MisterBJ]

I'm interesting in knowing. How did PP determine the OP signed up using players name from their facebook account? Also, did or will PP contact those persons who information was used to commit fraud?

 

[chuchu59]

I'm interesting in knowing. How did PP determine the OP signed up using players name from their facebook account? Also, did or will PP contact those persons who information was used to commit fraud?

PP has a guy working for the NSA.

 

[joe90joe]

Just stop wailing about how innocent you are and submit the PAB.

Did you know that the casino provides ALL the evidence they have to Max? Like, if you're using the same computer or the same internet connection, or the same webwallet or credit card, right down to the exact games played? Plus other stuff that is found by their special security software? Isn't that AMAZING?

One things for sure ...if I were going to submit a pab, I'd want to be 100% innocent.

I would not even bring it to this Forum if I was not 100% innocent. Who are you anyway? You seem a little negative on life. For your info I have PAB now.

 

[bsilva028]

I would not even bring it to this Forum if I was not 100% innocent. Who are you anyway? You seem a little negative on life. For your info I have PAB now.

you have already submited the PAB ?

you saw the rules 1st? if yes, simple stop posting until PAB is complete, just to remember

 

[joe90joe]

joe90joe

You have previously been requested to return verification documents to us which you have not done.

We need to establish why you and Theresa W share identifiers, passwords, play the same games, etc.

Regards

Wim

You said in an Email you may request documents, which is different from actually requesting. I will send them right now, its not a problem I am not a fraudster. Do you have a London office? lets go for lunch and you can determine if I am?

I do not know a Theresa W, if she has the same password and played hellboy and BJ then that is remarkable.

 

[chuchu59]

joe90joe

You have previously been requested to return verification documents to us which you have not done.

We need to establish why you and Theresa W share identifiers, passwords, play the same games, etc.

Regards

Wim

Sharing of passwords is suspicious though they could have taken care to use a different password for each account but playing the same games may not necessarily prove anything. A true fraudster may play slightly different games to avoid detection.

 

[bsilva028]

Sharing of passwords is suspicious though they could have taken care to use a different password for each account but playing the same games may not necessarily prove anything. A true fraudster may play slightly different games to avoid detection.

and the rep has posted here cleared names

i don´t know why (i can be wrong of course), but i think i am not...

i dont think that FL rep would post names and facebook pages only to acuse the OP
there is something very strange here