Bogus Complaint joe90joe VS Platinum Play

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joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
Hello guys. Can you please share advice and help me regain my £2003 winnings.

So I joined this casino and accepted the welcome bonus of deposit £200 receive £200 bonus. I played slots all the way through the wagering requirements and finally finished on about £1400 or so. Because I had a peak balance of over £2000 at one point I was not satisfied with £1400 which caused me to Tilt and play BJ until I eventually got back up to £2003 which i then withdrew. I played Blackjack after all the wagering was cleared!

Now the only response I am getting is - 'I can see that there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked.'

I have broken no terms whatsoever so can you guys tell me the best way in getting my winnings back please.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
We cannot help you simply based on what you have said. This is a trustworthy group and I suggest you send a private message to the forum-rep ie Fortune Lounge. At the same time you should show some sincerity and refrain from posting till this is resolved.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hello guys. Can you please share advice and help me regain my £2003 winnings.

So I joined this casino and accepted the welcome bonus of deposit £200 receive £200 bonus. I played slots all the way through the wagering requirements and finally finished on about £1400 or so. Because I had a peak balance of over £2000 at one point I was not satisfied with £1400 which caused me to Tilt and play BJ until I eventually got back up to £2003 which i then withdrew. I played Blackjack after all the wagering was cleared!

Now the only response I am getting is - 'I can see that there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked.'

I have broken no terms whatsoever so can you guys tell me the best way in getting my winnings back please.

Not satisfied with a netwin of £1200?
Maybe you should have left BJ ... :rolleyes:
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
I thought this was a complaint forum. Am I not doing the right thing?

I could save other players from the same incident at this Casino. Any ways thanks for the response, where can I find the Fortune Lounge Rep? Will they not say the same thing I have been getting emailed?
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
Not satisfied with a netwin of £1200?
Maybe you should have left BJ ... :rolleyes:

Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!

Yeah I know,I did not want to sound rude but 1200 net winnings was still nice to take,before going wild on BJ ...
Maybe they found your play behaviour in BJ a bit off....Just thinking here... :cool:
 

irmster

Non-Gambler
PABnononaccred
Joined
May 5, 2010
Location
UK
Yeah I know,I did not want to sound rude but 1200 net winnings was still nice to take,before going wild on BJ ...
Maybe they found your play behaviour in BJ a bit off....Just thinking here... :cool:

If he's completed his WR, he can bet how he wants.

Casino's have to give more of a reason than 'the account is locked and will stay locked'. I presume there is more to it.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
If he's completed his WR, he can bet how he wants.

Casino's have to give more of a reason than 'the account is locked and will stay locked'. I presume there is more to it.

Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

The OP needs to elaborate.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

The OP needs to elaborate.

We have no idea how he was betting before he cleared the WR but if no terms were broken before the WR was met the money should be his to do with as he pleases. I've always wondered though how a casino can accuse a new player of "irregular" play. Maybe that's how he always plays. What's irregular for you might be quite regular for me.

It's kind of hard to say what's really happening though because so far the story is pretty vague. As they say, the devil is usually in the details.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!

Maybe that's their problem that u staked high on BJ while less 2 complete the wagering as they consider BJ low rosk(my opinion - no gambling is low risk)
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

The OP needs to elaborate.

I did indeed complete all the bonus wagering before playing BJ. This is my only account at Platinum Play, but what do you mean by another in the group?
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
We have no idea how he was betting before he cleared the WR but if no terms were broken before the WR was met the money should be his to do with as he pleases. I've always wondered though how a casino can accuse a new player of "irregular" play. Maybe that's how he always plays. What's irregular for you might be quite regular for me.

It's kind of hard to say what's really happening though because so far the story is pretty vague. As they say, the devil is usually in the details.

I started playing on Hellboy which has 2 good bonus features. I got to over £2000 from the feature where you pick doors which holds cash prizes. I did lower my bets to complete wagering but nothing minimal, I played like £5-6 Spins. The wagering finished on around £1400 and then I played some BJ and wagered about £2000 extra if not more to which I then cashed out £2003.

Is there anything about my play which seems Irregular?
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
Did you get your deposit money back ?

Maybe you have broken their terms and conditions or something beacuse I doubt that accredited casino closes your account just for winning.
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
Did you get your deposit money back ?

Maybe you have broken their terms and conditions or something beacuse I doubt that accredited casino closes your account just for winning.

They said they will send my deposit back but I still want what I won. It sucks because you get really excited about hitting a big win like this and then they just take it away like that :( .

If I had broken a term in their rules why would they not state that instead of the poor excuse they gave me?
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
I started playing on Hellboy which has 2 good bonus features. I got to over £2000 from the feature where you pick doors which holds cash prizes. I did lower my bets to complete wagering but nothing minimal, I played like £5-6 Spins. The wagering finished on around £1400 and then I played some BJ and wagered about £2000 extra if not more to which I then cashed out £2003.

Is there anything about my play which seems Irregular?

The only thing i could find in their T&C's about irregular play is.

Terms and Conditions said:
28. The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:
Placing single bets equal to or in excess of 30% of the value of the bonus before the wagering requirements for that bonus have been met
Using the double-up feature to increase bet values
Even money bets on Sic Bo, craps, baccarat, Wheel of Riches and roulette

I could not find anything about max bet rules when not on a bonus.

If you broke the rules before meeting wagering i would expect them to be willing to tell you what you did wrong. If you indeed have not broken any of their rules then i do not know why they would confiscate your winnings.

However as others have pointed out, there usually are more to stories like yours than first meets the eye.
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
They said they will send my deposit back but I still want what I won. It sucks because you get really excited about hitting a big win like this and then they just take it away like that :( .

If I had broken a term in their rules why would they not state that instead of the poor excuse they gave me?

Read their T&C and look if there was something that you might have broken, like bet limit, multi accounts, wrong information (birthdate) etc.
Also send the rep a PM and ask.
 

joe90joe

Fraudster
PABnoaccred
Joined
Jun 25, 2013
Location
Basildon
Thanks Blathaon and everyone else who has been helpful.

I did not break any of them rules you mentioned. I am as baffled as you all seem. Some Casinos just do not like to be fair to players who win so big I take it.
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
As Sovietsky mentioned earlier in the thread, you should contact the rep if you haven't already and give him a chance to look into the problem. FortuneLounge Rep

Then if you still think that you have a case, and the rep was unable to help you or explain what you did wrong, you may want use the PAB service.

Make sure you read the PAB FAQ before you submit it.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
You should PM the rep. Let us know what happens. You should be paid if you haven't broken any of the T&Cs.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Obviously the irregular play excuse is the problem. If the sole reason for confiscating the winnings is irregular play then I think casinos need to be more specific. If a casino isn't going to pay any players they have to tell them exactly why.

I'm going under the assumption that you read the terms and conditions either before or after and know you didn't break any of the rules that this casino considers irregular play. If that is the case there is something missing from the list of actions that warrant a refusal to pay. If it's not in the terms and conditions then it can't be enforced.

On the other hand if there is some term listed under irregular play that you broke whether intentionally or accidently then this is probably a complete waste of time. There is the possibility that the casino watches for specific betting patterns that they might not want to share with the general public. They might consider these patterns to be advantage play. If contacting the rep doesn't help then the PAB process might. Casinos are sometimes willing to share this kind of information with a third party rather than with a player they suspect as being an "advantage player."

Personally, I don't like the term "irregular play" any more than I like terms like "spirit of the bonus." They're far too vague and open to interpretation. A specific set of rules should be listed and the casino should be able to tell you exactly what you did wrong when they refuse to pay.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The next step would be to PAB (assuming contacting the rep doesn't get anywhere).

It's possible the irregular play took place on the slots with a bet more than 30% of the bonus awarded. The "double up" feature on most slots could also have breached the 30% rule, as it is considered a separate bet. For example, trying to double a win of more than 30% of the bonus would be considered a bet in breach of this term.

If it's more a "spirit of the bonus" issue, then a PAB is the best way to go.

If it's an issue that has nothing to do with the gameplay as represented by the OP, then the OP would be reluctant to PAB or contact the rep. It already seems that the OP would rather carry on putting the case here than contacting the rep as advised earlier.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The next step would be to PAB (assuming contacting the rep doesn't get anywhere).

It's possible the irregular play took place on the slots with a bet more than 30% of the bonus awarded. The "double up" feature on most slots could also have breached the 30% rule, as it is considered a separate bet. For example, trying to double a win of more than 30% of the bonus would be considered a bet in breach of this term.

If it's more a "spirit of the bonus" issue, then a PAB is the best way to go.

If it's an issue that has nothing to do with the gameplay as represented by the OP, then the OP would be reluctant to PAB or contact the rep. It already seems that the OP would rather carry on putting the case here than contacting the rep as advised earlier.

Looks like someone else got hold of vinyls account.

Pming Bryan now.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Thanks Blathaon and everyone else who has been helpful.

I did not break any of them rules you mentioned.
I am as baffled as you all seem. Some Casinos just do not like to be fair to players who win so big I take it.

We cant simply take your word for it. Contact the rep through a pm and let's see what he says. Posting here damages their reputation and they will be far less willing to cooperate.

Ultimately the choice is yours.
 
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