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Bogus Complaint joe90joe VS Platinum Play

Discussion in 'Casino Complaints - Bonus Issues' started by joe90joe, Jun 25, 2013.

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  1. joe90joe

    joe90joe Fraudster PABnoaccred

    Hello guys. Can you please share advice and help me regain my £2003 winnings.

    So I joined this casino and accepted the welcome bonus of deposit £200 receive £200 bonus. I played slots all the way through the wagering requirements and finally finished on about £1400 or so. Because I had a peak balance of over £2000 at one point I was not satisfied with £1400 which caused me to Tilt and play BJ until I eventually got back up to £2003 which i then withdrew. I played Blackjack after all the wagering was cleared!

    Now the only response I am getting is - 'I can see that there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked.'

    I have broken no terms whatsoever so can you guys tell me the best way in getting my winnings back please.
  2. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    We cannot help you simply based on what you have said. This is a trustworthy group and I suggest you send a private message to the forum-rep ie Fortune Lounge. At the same time you should show some sincerity and refrain from posting till this is resolved.
  3. lotusch

    lotusch Meister Member webby PABaccred mm2

    Not satisfied with a netwin of £1200?
    Maybe you should have left BJ ... :rolleyes:
  4. joe90joe

    joe90joe Fraudster PABnoaccred

    I thought this was a complaint forum. Am I not doing the right thing?

    I could save other players from the same incident at this Casino. Any ways thanks for the response, where can I find the Fortune Lounge Rep? Will they not say the same thing I have been getting emailed?
  5. joe90joe

    joe90joe Fraudster PABnoaccred

    Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!
  6. Sovietsky

    Sovietsky Senior Member

    5 people like this.
  7. lotusch

    lotusch Meister Member webby PABaccred mm2

    Yeah I know,I did not want to sound rude but 1200 net winnings was still nice to take,before going wild on BJ ...
    Maybe they found your play behaviour in BJ a bit off....Just thinking here... :cool:
  8. irmster

    irmster Quit Gambling PABnononaccred

    If he's completed his WR, he can bet how he wants.

    Casino's have to give more of a reason than 'the account is locked and will stay locked'. I presume there is more to it.
    2 people like this.
  9. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred mm3 webmeister

    Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

    The OP needs to elaborate.
  10. skiny

    skiny Banned User - violation of <a href="http://www.cas

    We have no idea how he was betting before he cleared the WR but if no terms were broken before the WR was met the money should be his to do with as he pleases. I've always wondered though how a casino can accuse a new player of "irregular" play. Maybe that's how he always plays. What's irregular for you might be quite regular for me.

    It's kind of hard to say what's really happening though because so far the story is pretty vague. As they say, the devil is usually in the details.
  11. asadzareef89

    asadzareef89 Meister Member MM

    Maybe that's their problem that u staked high on BJ while less 2 complete the wagering as they consider BJ low rosk(my opinion - no gambling is low risk)
  12. Nifty29

    Nifty29 Dormant account

    My spidey sense tells me....as usual....that there is much more to the story.
    1 person likes this.
  13. joe90joe

    joe90joe Fraudster PABnoaccred

    I did indeed complete all the bonus wagering before playing BJ. This is my only account at Platinum Play, but what do you mean by another in the group?
  14. joe90joe

    joe90joe Fraudster PABnoaccred

    I started playing on Hellboy which has 2 good bonus features. I got to over £2000 from the feature where you pick doors which holds cash prizes. I did lower my bets to complete wagering but nothing minimal, I played like £5-6 Spins. The wagering finished on around £1400 and then I played some BJ and wagered about £2000 extra if not more to which I then cashed out £2003.

    Is there anything about my play which seems Irregular?
  15. Sovietsky

    Sovietsky Senior Member

    Did you get your deposit money back ?

    Maybe you have broken their terms and conditions or something beacuse I doubt that accredited casino closes your account just for winning.
  16. joe90joe

    joe90joe Fraudster PABnoaccred

    They said they will send my deposit back but I still want what I won. It sucks because you get really excited about hitting a big win like this and then they just take it away like that :( .

    If I had broken a term in their rules why would they not state that instead of the poor excuse they gave me?
  17. Blathaon

    Blathaon Meister Member

    The only thing i could find in their T&C's about irregular play is.

    I could not find anything about max bet rules when not on a bonus.

    If you broke the rules before meeting wagering i would expect them to be willing to tell you what you did wrong. If you indeed have not broken any of their rules then i do not know why they would confiscate your winnings.

    However as others have pointed out, there usually are more to stories like yours than first meets the eye.
    1 person likes this.
  18. Sovietsky

    Sovietsky Senior Member

    Read their T&C and look if there was something that you might have broken, like bet limit, multi accounts, wrong information (birthdate) etc.
    Also send the rep a PM and ask.
  19. joe90joe

    joe90joe Fraudster PABnoaccred

    Thanks Blathaon and everyone else who has been helpful.

    I did not break any of them rules you mentioned. I am as baffled as you all seem. Some Casinos just do not like to be fair to players who win so big I take it.
  20. Blathaon

    Blathaon Meister Member

    As Sovietsky mentioned earlier in the thread, you should contact the rep if you haven't already and give him a chance to look into the problem. FortuneLounge Rep

    Then if you still think that you have a case, and the rep was unable to help you or explain what you did wrong, you may want use the PAB service.

    Make sure you read the PAB FAQ before you submit it.
    1 person likes this.
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