Big thumbs up Redbet

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Your Question: Hi, I'm playing on the Sunday 100% match and my turnover for my bonus hasn't started yet, this is a use full tool to help on wagering. Can you help on this.
Operator: Support Andreas

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10:55 Your Question: Hi, I'm playing on the Sunday 100% match and my turnover for my bonus hasn't started yet, this is a use full tool to help on wagering. Can you help on this.
10:55 Please wait and one of our operators will be with you shortly.

10:55 You are now chatting with Support Andreas - Redbet

10:55 Support Andreas: Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.

10:55 Support Andreas: Hallo Timothy

10:55 Timothy : Hello

10:56 Support Andreas: I will have a look at that

10:56 Timothy : Thanks.

10:58 Support Andreas: since to bonus is divided up between bonus money and real money your are playing for your real money first and i can see that you have 114.33€. If you want to play with your bonus money I suggest you to transfer the money to your poker or live casino wallet

10:59 Timothy: I don't understand that? Do you mean I haven't dipped into the bonus funds yet so my wagering won't start to I do that?

11:01 Support Andreas: No exactly, and that is why your winnings are not a bonus ether you have received them as real money. But if you transfer them to another wallet you will start using the bonus money

11:03 Timothy: I defiantly sat down with 40 Euros when I started playing slots so there was no need to transfer any money.

11:04 Support Andreas: No but since you have real money and bonus money on your account you play with your real money first, which is not counted toward the bonus wagering

11:05 Timothy: So that means I can cash out when I want then and forfeit the bonus amount off 20 Euros.

11:05 Support Andreas: Yes you can do that

11:06 Timothy: otherwise I would have to lose my 20 Euro real funds to make cashout

11:07 Support Andreas: No you can transfer it to another wallet on Redbet and then you starts playing with the bonus money

11:07 Support Andreas: For example the poker wallet or live casino

11:07 Timothy: So if I put in for withdrawal now for 114.33 I would be paid that and not just my 20 deposit?

11:08 Timothy: I dont play poker or live casino.

11:09 Support Andreas: You do not have to play it just transfer the money there

11:10 Timothy: And it would attract a bonus if I transferred to poker or live casino right?

11:11 Support Andreas: Yes then you will play with the bonus money instead

11:11 Timothy: Bonus money where?

11:11 Timothy: I only play slots.

11:12 Timothy: Are you trying to give me a tip so I can cashout 114.33 then play with the 20 bonus funds on slots?

11:12 Support Andreas: you have a casino bonus that you will use if you move the money from your real mony to another wallet

11:13 Support Andreas: If you cashout you will lose the bonus but If you move the money you can play with the bonus and then cashout

11:14 Timothy: I see. And I will not get hit with another bonus at the live casino?

11:15 Support Andreas: No you will not

11:16 Timothy: Okay, that was very help full and honest.

11:16 Timothy: You just gave me a 20 Euro free punt right?

11:16 Support Andreas: Honesty usually works best :)

11:17 Timothy: Yes I agree the truth flows lies don't.

11:17 Support Andreas: You have the Sunday bonus so that is the bonus you have on your account

11:18 Timothy: Okay thanks, I will continue my play then.

11:18 Timothy: Gold Star coming your way:)

11:19 Timothy: all right bye then.

11:19 Support Andreas: Thank you Timothy, have a great Sunday :)

11:20 Timothy: You too when you get off work.

11:20 Timothy: Bye.

11:20 Support Andreas: Thank you :)

11:20 Support Andreas: Bye bye
................................................................................................................

The 20 Euro Sunday only 100% bonus match at Redbet is certainly worth a punt, am I last to notice? If not to all I hope my above chat with Andreas helps those who didn't know it was sticky and transferable which is still hard to believe. It's an ST bonus :)
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

McMaNGOS

#1 Great Blue Shill
PABaccred
PABnononaccred
Joined
May 1, 2015
Location
Sweden
Had no idea that their Sunday bonus worked that way, thanks for the heads up! :thumbsup:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Redbet changed their bonus T&C recently.

It now works very similar to Leo Vegas, BetAt etc where if you've not dipped into the bonus portion you can withdraw cash balance at any time.

The 'extra' with Redbet is that whereas with the others I mentioned you lose the bonus portion by withdrawing, with Redbet you do not (via the transfer technique) as described previously.

Another plus is that if you deposit for a free spins offer and play the free spins first, thus combining your cash balance with monies won from FS, it will play cash first which is withdrawable at any time and you DO NOT lose the bonus portion either if you do withdraw.

Only slight downside now is that wagering does not start from the first spin and only when all cash balance is depleted and you start using the bonus portion.

I'm 99% confident that their new 35 x B is now in place and that horrible 25 x D+B has been scrapped!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
That is a massive improvement by Redbet. Good to see casinos improve their T&Cs and not look to diddle players at every turn.

Haven't played there in a while but with this bonus system it's certainly become a lot more appealing :cool:
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Redbet changed their bonus T&C recently.

It now works very similar to Leo Vegas, BetAt etc where if you've not dipped into the bonus portion you can withdraw cash balance at any time.

The 'extra' with Redbet is that whereas with the others I mentioned you lose the bonus portion by withdrawing, with Redbet you do not (via the transfer technique) as described previously.

Another plus is that if you deposit for a free spins offer and play the free spins first, thus combining your cash balance with monies won from FS, it will play cash first which is withdrawable at any time and you DO NOT lose the bonus portion either if you do withdraw.

Only slight downside now is that wagering does not start from the first spin and only when all cash balance is depleted and you start using the bonus portion.

I'm 99% confident that their new 35 x B is now in place and that horrible 25 x D+B has been scrapped!

My wagering on the Sunday bonus is showing 800

Your information was helpful too. :)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Your Question: Hi, I'm playing on the Sunday 100% match and my turnover for my bonus hasn't started yet, this is a use full tool to help on wagering. Can you help on this.
Operator: Support Andreas

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<<<<<<<<<<<

11:03 Timothy: I defiantly sat down with 40 Euros when I started playing slots so there was no need to transfer any money.


11:20 Support Andreas: Bye bye
................................................................................................................

The 20 Euro Sunday only 100% bonus match at Redbet is certainly worth a punt, am I last to notice? If not to all I hope my above chat with Andreas helps those who didn't know it was sticky and transferable which is still hard to believe. It's an ST bonus :)

Why - did they order you not to deposit? :D
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Redbet changed their bonus T&C recently.

It now works very similar to Leo Vegas, BetAt etc where if you've not dipped into the bonus portion you can withdraw cash balance at any time.

The 'extra' with Redbet is that whereas with the others I mentioned you lose the bonus portion by withdrawing, with Redbet you do not (via the transfer technique) as described previously.

Another plus is that if you deposit for a free spins offer and play the free spins first, thus combining your cash balance with monies won from FS, it will play cash first which is withdrawable at any time and you DO NOT lose the bonus portion either if you do withdraw.

Only slight downside now is that wagering does not start from the first spin and only when all cash balance is depleted and you start using the bonus portion.

I'm 99% confident that their new 35 x B is now in place and that horrible 25 x D+B has been scrapped!

I thought i completed my wagering early the other day Jon.
This explains why.
I got to give a big thumbs up to Redbet too.
They also gave me 2 lots of 50 free spins to use on any Netent slot i wanted for the IP isuues the other day
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Cs is pretty good at sorting things out, i was told to load wallet then use the match )

Things have gone slightly downhill in respect to being a vip member as guys have left the vip section , also after loading with a new debit card & refusing to give them the first 6 digits of the card , instead showing them the first four & final four my account has sadly been closed down by myself, ive now been told by my bank if im going to use my card online only to send first four digits as again they sent a new card due to a site related to fraud , again redbet would not accept this , still requiring the first six digits.

Although being a member there for well over three years the security office doesn't seem to understand that many sites accept the first four & last four , it isn't like anything has changed other than my card details. shame used to play weekly there as well.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I thought i completed my wagering early the other day Jon.
This explains why.
I got to give a big thumbs up to Redbet too.
They also gave me 2 lots of 50 free spins to use on any Netent slot i wanted for the IP isuues the other day

I take it you took them on starburst :)
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
oh that's strange, it's not like this in the terms from the sunday bonus.

i only play with this kind of bonus, where you can withdraw if not dipped in bonus money.

The update from their terms is from last year.

Version: 2.7
Updated: 24th of November 2015

Terms & Conditions

The casino bonus will be credited to your account upon your first eligible deposit.
Minimum first deposit to get the bonus is €20
The bonus money needs to be wagered at least 25 times deposit and bonus in order to withdraw.
It is not possible to have several casino bonuses active at the same time
Bonus money is valid for 30 days
You can only use this offer once per person, IP address and household
The bonus cannot be combined with any other bonus within the Casino, therefore if you have another bonus active this bonus will not be activated.
Please note that you cannot withdraw or transfer your money to another product within Redbet before the wagering requirements have been fulfilled
If you choose to forfeit a bonus you wont get any money back
Redbet has the right to refuse a withdrawal request if we suspect a user abusing the bonus
When betting, real money will always be used before bonus money
Redbet reserves the right to refuse, amend or remove a bonus at any time
In the event of any dispute, casino management’s decision shall be final.
Further bonus terms may apply. Please see general terms & conditions for more information
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
This is a nightmare this morning.

My deposit hasnt shown up even though i got the transaction email from Skrill.

Getting game unavailable on Netent slots or loading about a 3rd of the way and stopping.

No live chat open yet, the disadvantages of playing early morning
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Mines states just about the same, And thats a direct link from email
redbet.com/en/casino/promotions/bonus_terms?c_rid=57vz015CKq4eaDg1595664609%7C18873948&utm_campaign=272987_20160814_CAS_Sunday_100%25_Deposit__EUR_RB-EN&utm_medium=email&utm_source=Redbet-All_Users

This rule seems abit harsh as well,

8 Some games have a Gamble feature where each win can be used to gamble for a higher win. This is not allowed to be used while playing with bonus money.


So if you win like 10p/cents and acedentilly hit gamble for 20p win you could lose the whole ballance :eek:
oh that's strange, it's not like this in the terms from the sunday bonus.

i only play with this kind of bonus, where you can withdraw if not dipped in bonus money.

The update from their terms is from last year.

Version: 2.7
Updated: 24th of November 2015

Terms & Conditions

The casino bonus will be credited to your account upon your first eligible deposit.
Minimum first deposit to get the bonus is €20
The bonus money needs to be wagered at least 25 times deposit and bonus in order to withdraw.
It is not possible to have several casino bonuses active at the same time
Bonus money is valid for 30 days
You can only use this offer once per person, IP address and household
The bonus cannot be combined with any other bonus within the Casino, therefore if you have another bonus active this bonus will not be activated.
Please note that you cannot withdraw or transfer your money to another product within Redbet before the wagering requirements have been fulfilled
If you choose to forfeit a bonus you wont get any money back
Redbet has the right to refuse a withdrawal request if we suspect a user abusing the bonus
When betting, real money will always be used before bonus money
Redbet reserves the right to refuse, amend or remove a bonus at any time
In the event of any dispute, casino management’s decision shall be final.
Further bonus terms may apply. Please see general terms & conditions for more information
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
So can you withdraw early if you hit a win with real money first then like leo vegas?

There seems to be some conflicting information in this thread, would be nice to know how it works before trying :)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
So can you withdraw early if you hit a win with real money first then like leo vegas?

There seems to be some conflicting information in this thread, would be nice to know how it works before trying :)

If your go by the rules on site & email than No, hole bonus has to be wager, x25 D&B

If you go by the live chat somebody put on than you can withdraw early,

Unfortunately you cannot trust any now day,

I would like to know also, As 25x D&B is a bit harsh
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

New WR is 35 x B.

Bonus money only contributes towards WR (same as BetAt and Leo Vegas)

Funds can be withdrawn at any time if not dipped into the bonus portion of your balance.

and here's the real beauty. . . .

If you withdraw the bonus is NOT forefeited.

Evidenced post, she's managed it twice this week!

Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

New WR is 35 x B.

Bonus money only contributes towards WR (same as BetAt and Leo Vegas)

Funds can be withdrawn at any time if not dipped into the bonus portion of your balance.

and here's the real beauty. . . .

If you withdraw the bonus is NOT forefeited.

Evidenced post, she's managed it twice this week!

Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.

1 last question Jon and thanks for the above post, am I missing something or can I play DOA with bonus money too?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

New WR is 35 x B.

Bonus money only contributes towards WR (same as BetAt and Leo Vegas)

Funds can be withdrawn at any time if not dipped into the bonus portion of your balance.

and here's the real beauty. . . .

If you withdraw the bonus is NOT forefeited.


Evidenced post, she's managed it twice this week!

Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.

Now that is literally asking for bonus abuse :eek:.

Deposit, play, win a little, withdraw.... play with bonus, win again, withdraw.....hmmm, lets see how long it will take for the first thread about confiscation of winnings to be posted. :rolleyes: :D
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

New WR is 35 x B.

Bonus money only contributes towards WR (same as BetAt and Leo Vegas)

Funds can be withdrawn at any time if not dipped into the bonus portion of your balance.

and here's the real beauty. . . .

If you withdraw the bonus is NOT forefeited.

Evidenced post, she's managed it twice this week!

Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.

Cheers mate, If thats the case than its a good bonus structure, Just do not understand rules state diffrent?

1 last question Jon and thanks for the above post, am I missing something or can I play DOA with bonus money too?

Rules again state, Not with the sign up bonus, But what are the rules?
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Cheers mate, If thats the case than its a good bonus structure, Just do not understand rules state diffrent?



Rules again state, Not with the sign up bonus, But what are the rules?

The rules I read had wishmaster and some of the usual suspects but NOT dead or alive!

That's the reason I asked, lots of conflicting info like I said but I live dangerously and have just deposited for the Sunday 100% :D

EDIT: All the money is locked bonus money, all of it :(
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
The rules I read had wishmaster and some of the usual suspects but NOT dead or alive!

That's the reason I asked, lots of conflicting info like I said but I live dangerously and have just deposited for the Sunday 100% :D

EDIT: All the money is locked bonus money, all of it :(

Has wagerd started from the start ?

7. Player is not allowed to use bonus funds to wager on any of the excluded games. The list of excluded games includes, but is not limited to, the following games; Table Games, Poker Games, Slots with Progressive Jackpots, Mega Joker, Jackpot 6000, Video Poker Games, Champion of the Track, The Wish Master, Devil’s Delight, Super Monopoly Money and Castle Builder. Bonus funds originating from any welcome bonus or first deposit bonus cannot be wagered on Dead or Alive.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
The rules I read had wishmaster and some of the usual suspects but NOT dead or alive!

That's the reason I asked, lots of conflicting info like I said but I live dangerously and have just deposited for the Sunday 100% :D

EDIT: All the money is locked bonus money, all of it :(

:mad: They've changed that in the last 24 hours then!!!!

She withdrew Friday just gone (mid afternoon). Started with 30 euros deposit plus a 30 euro bonus.

Played and won up to around 150e IIRC, banked 100e and still had 50e (20 cash plus 30 bonus) left.

At no point did the whole balance lock from the start and wagering did not start either after the withdrawal (due to 20e cash still being in balance)

All I can suggest is that they've had a fill of what Harry suggested and some "$%!&"*" (you know what I mean here, the players who spoil it for the rest of us!) have took advantage and they've changed it pretty sharpish.

Have you tried clicking on the withdrawal button to see what it does??

My apologies for your situation but the information I provided was 100% accurate as far as I was aware, Redbet is the wife's No1. go to site and the bulk of her budget/play goes there.

Now I am going to have to tell her the bastards have moved the goal posts with no warning to players!

Edit: She plays DOA every deposit (Excluding SUB) and has never had a withdrawal refused (*touches wood*)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Thread title change please,

BIG MIDDLE FINGER UP REDBET

I know there a safe outfit but wager is steep
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

New WR is 35 x B. My wagering is 25x D+B

Bonus money only contributes towards WR (same as BetAt and Leo Vegas) Support said it starts from 1st spin as all money is combined to bonus

Funds can be withdrawn at any time if not dipped into the bonus portion of your balance. Support says all wagering must be completed before a withdrawal

and here's the real beauty. . . .

If you withdraw the bonus is NOT forefeited. Support said it is!

Evidenced post, she's managed it twice this week!

Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.

Heres a screenshot to accompany my findings tonight, something else to note is that support is terribly slow

Deposit was 30 Euros
Screen Shot 2016-09-18 at 18.20.44.png

Oh and EDIT to add you can play DOA but not with your first deposit/welcome bonus
 
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