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Discussion in 'Online Casinos' started by LOOKAWAY, Sep 11, 2016.

    Sep 11, 2016
  1. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Your Question: Hi, I'm playing on the Sunday 100% match and my turnover for my bonus hasn't started yet, this is a use full tool to help on wagering. Can you help on this.
    Operator: Support Andreas

    --------------------------------------------------------------------------------
    10:55 Your Question: Hi, I'm playing on the Sunday 100% match and my turnover for my bonus hasn't started yet, this is a use full tool to help on wagering. Can you help on this.
    10:55 Please wait and one of our operators will be with you shortly.

    10:55 You are now chatting with Support Andreas - Redbet

    10:55 Support Andreas: Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.

    10:55 Support Andreas: Hallo Timothy

    10:55 Timothy : Hello

    10:56 Support Andreas: I will have a look at that

    10:56 Timothy : Thanks.

    10:58 Support Andreas: since to bonus is divided up between bonus money and real money your are playing for your real money first and i can see that you have 114.33€. If you want to play with your bonus money I suggest you to transfer the money to your poker or live casino wallet

    10:59 Timothy: I don't understand that? Do you mean I haven't dipped into the bonus funds yet so my wagering won't start to I do that?

    11:01 Support Andreas: No exactly, and that is why your winnings are not a bonus ether you have received them as real money. But if you transfer them to another wallet you will start using the bonus money

    11:03 Timothy: I defiantly sat down with 40 Euros when I started playing slots so there was no need to transfer any money.

    11:04 Support Andreas: No but since you have real money and bonus money on your account you play with your real money first, which is not counted toward the bonus wagering

    11:05 Timothy: So that means I can cash out when I want then and forfeit the bonus amount off 20 Euros.

    11:05 Support Andreas: Yes you can do that

    11:06 Timothy: otherwise I would have to lose my 20 Euro real funds to make cashout

    11:07 Support Andreas: No you can transfer it to another wallet on Redbet and then you starts playing with the bonus money

    11:07 Support Andreas: For example the poker wallet or live casino

    11:07 Timothy: So if I put in for withdrawal now for 114.33 I would be paid that and not just my 20 deposit?

    11:08 Timothy: I dont play poker or live casino.

    11:09 Support Andreas: You do not have to play it just transfer the money there

    11:10 Timothy: And it would attract a bonus if I transferred to poker or live casino right?

    11:11 Support Andreas: Yes then you will play with the bonus money instead

    11:11 Timothy: Bonus money where?

    11:11 Timothy: I only play slots.

    11:12 Timothy: Are you trying to give me a tip so I can cashout 114.33 then play with the 20 bonus funds on slots?

    11:12 Support Andreas: you have a casino bonus that you will use if you move the money from your real mony to another wallet

    11:13 Support Andreas: If you cashout you will lose the bonus but If you move the money you can play with the bonus and then cashout

    11:14 Timothy: I see. And I will not get hit with another bonus at the live casino?

    11:15 Support Andreas: No you will not

    11:16 Timothy: Okay, that was very help full and honest.

    11:16 Timothy: You just gave me a 20 Euro free punt right?

    11:16 Support Andreas: Honesty usually works best :)

    11:17 Timothy: Yes I agree the truth flows lies don't.

    11:17 Support Andreas: You have the Sunday bonus so that is the bonus you have on your account

    11:18 Timothy: Okay thanks, I will continue my play then.

    11:18 Timothy: Gold Star coming your way:)

    11:19 Timothy: all right bye then.

    11:19 Support Andreas: Thank you Timothy, have a great Sunday :)

    11:20 Timothy: You too when you get off work.

    11:20 Timothy: Bye.

    11:20 Support Andreas: Thank you :)

    11:20 Support Andreas: Bye bye
    ................................................................................................................

    The 20 Euro Sunday only 100% bonus match at Redbet is certainly worth a punt, am I last to notice? If not to all I hope my above chat with Andreas helps those who didn't know it was sticky and transferable which is still hard to believe. It's an ST bonus :)
     
  2. Sep 11, 2016
  3. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Had no idea that their Sunday bonus worked that way, thanks for the heads up! :thumbsup:
     
  4. Sep 11, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Redbet changed their bonus T&C recently.

    It now works very similar to Leo Vegas, BetAt etc where if you've not dipped into the bonus portion you can withdraw cash balance at any time.

    The 'extra' with Redbet is that whereas with the others I mentioned you lose the bonus portion by withdrawing, with Redbet you do not (via the transfer technique) as described previously.

    Another plus is that if you deposit for a free spins offer and play the free spins first, thus combining your cash balance with monies won from FS, it will play cash first which is withdrawable at any time and you DO NOT lose the bonus portion either if you do withdraw.

    Only slight downside now is that wagering does not start from the first spin and only when all cash balance is depleted and you start using the bonus portion.

    I'm 99% confident that their new 35 x B is now in place and that horrible 25 x D+B has been scrapped!
     
  6. Sep 11, 2016
  7. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    That is a massive improvement by Redbet. Good to see casinos improve their T&Cs and not look to diddle players at every turn.

    Haven't played there in a while but with this bonus system it's certainly become a lot more appealing :cool:
     
  8. Sep 11, 2016
  9. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    My wagering on the Sunday bonus is showing 800

    Your information was helpful too. :)
     
  10. Sep 11, 2016
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Why - did they order you not to deposit? :D
     
  12. Sep 11, 2016
  13. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    San Andreas Halo says so. :)
     
  14. Sep 11, 2016
  15. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    I thought i completed my wagering early the other day Jon.
    This explains why.
    I got to give a big thumbs up to Redbet too.
    They also gave me 2 lots of 50 free spins to use on any Netent slot i wanted for the IP isuues the other day
     
  16. Sep 11, 2016
  17. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Cs is pretty good at sorting things out, i was told to load wallet then use the match )

    Things have gone slightly downhill in respect to being a vip member as guys have left the vip section , also after loading with a new debit card & refusing to give them the first 6 digits of the card , instead showing them the first four & final four my account has sadly been closed down by myself, ive now been told by my bank if im going to use my card online only to send first four digits as again they sent a new card due to a site related to fraud , again redbet would not accept this , still requiring the first six digits.

    Although being a member there for well over three years the security office doesn't seem to understand that many sites accept the first four & last four , it isn't like anything has changed other than my card details. shame used to play weekly there as well.
     
  18. Sep 12, 2016
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I take it you took them on starburst :)
     
  20. Sep 13, 2016
  21. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    You know me too well :laugh:
     
  22. Sep 17, 2016
  23. Wondah

    Wondah Experienced Member

    Occupation:
    Gambler
    Location:
    Netherlands
    oh that's strange, it's not like this in the terms from the sunday bonus.

    i only play with this kind of bonus, where you can withdraw if not dipped in bonus money.

    The update from their terms is from last year.

    Version: 2.7
    Updated: 24th of November 2015

    Terms & Conditions

    The casino bonus will be credited to your account upon your first eligible deposit.
    Minimum first deposit to get the bonus is €20
    The bonus money needs to be wagered at least 25 times deposit and bonus in order to withdraw.
    It is not possible to have several casino bonuses active at the same time
    Bonus money is valid for 30 days
    You can only use this offer once per person, IP address and household
    The bonus cannot be combined with any other bonus within the Casino, therefore if you have another bonus active this bonus will not be activated.
    Please note that you cannot withdraw or transfer your money to another product within Redbet before the wagering requirements have been fulfilled
    If you choose to forfeit a bonus you wont get any money back
    Redbet has the right to refuse a withdrawal request if we suspect a user abusing the bonus
    When betting, real money will always be used before bonus money
    Redbet reserves the right to refuse, amend or remove a bonus at any time
    In the event of any dispute, casino management’s decision shall be final.
    Further bonus terms may apply. Please see general terms & conditions for more information
     
  24. Sep 18, 2016
  25. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    This is a nightmare this morning.

    My deposit hasnt shown up even though i got the transaction email from Skrill.

    Getting game unavailable on Netent slots or loading about a 3rd of the way and stopping.

    No live chat open yet, the disadvantages of playing early morning
     
  26. Sep 18, 2016
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Mines states just about the same, And thats a direct link from email
    redbet.com/en/casino/promotions/bonus_terms?c_rid=57vz015CKq4eaDg1595664609%7C18873948&utm_campaign=272987_20160814_CAS_Sunday_100%25_Deposit__EUR_RB-EN&utm_medium=email&utm_source=Redbet-All_Users

    This rule seems abit harsh as well,

    8 Some games have a Gamble feature where each win can be used to gamble for a higher win. This is not allowed to be used while playing with bonus money.


    So if you win like 10p/cents and acedentilly hit gamble for 20p win you could lose the whole ballance :eek:
     
  28. Sep 18, 2016
  29. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    So can you withdraw early if you hit a win with real money first then like leo vegas?

    There seems to be some conflicting information in this thread, would be nice to know how it works before trying :)
     
  30. Sep 18, 2016
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    If your go by the rules on site & email than No, hole bonus has to be wager, x25 D&B

    If you go by the live chat somebody put on than you can withdraw early,

    Unfortunately you cannot trust any now day,

    I would like to know also, As 25x D&B is a bit harsh
     
  32. Sep 18, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Wife is very regular at Redbet and plays 4-5 Times a week maybe more, also takes bonuses when available.

    New WR is 35 x B.

    Bonus money only contributes towards WR (same as BetAt and Leo Vegas)

    Funds can be withdrawn at any time if not dipped into the bonus portion of your balance.

    and here's the real beauty. . . .

    If you withdraw the bonus is NOT forefeited.

    Evidenced post, she's managed it twice this week!

    Cash outs were small and processed a lot slower than before (8.5 hours as apposed to 1-2 which she got used to) but bonus portion was not removed or forfeited. Wagering contributions started the very first spin after the withdrawal when she was playing with bonus funds alone.
     
  34. Sep 18, 2016
  35. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    1 last question Jon and thanks for the above post, am I missing something or can I play DOA with bonus money too?
     
  36. Sep 18, 2016
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Now that is literally asking for bonus abuse :eek:.

    Deposit, play, win a little, withdraw.... play with bonus, win again, withdraw.....hmmm, lets see how long it will take for the first thread about confiscation of winnings to be posted. :rolleyes: :D
     
  38. Sep 18, 2016
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cheers mate, If thats the case than its a good bonus structure, Just do not understand rules state diffrent?

    Rules again state, Not with the sign up bonus, But what are the rules?
     

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