1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bogus Complaint Aladdin's Gold/Club World complaint - player fraud

Discussion in 'Casino Complaints - Bonus Issues' started by appl3pye, Jun 3, 2012.

    Jun 3, 2012
  1. appl3pye

    appl3pye Banned User - bogus PAB - fraudster - multiple cas PABnoaccred

    Occupation:
    Teach
    Location:
    Birmingham
    I registered with this casino in October. I've read these forums for a long time and used a number of their recommendations for casinos, so when I was reading the casino pages and saw they had an opening offer (which they still do) where you can get unlimited bonuses for the first week you register, I hopped on and played. I deposited four or five times during the week, and the last time I deposited I played Blackjack, Texas Hold em, an Aladdin slot, I think some Paigow, all of which I checked to make sure were okay and finished with a balance of $7000. I requested a withdrawal for $2000 to start and that's where the problems began.

    First, I was asked for my identification and proof of address. Okay, I sent that in. Next, I was asked to send in a faxback form..... Okay, I completed that as well. Next...... well nothing came next, there was just silence and my withdrawals were reversed everytime I requested them. So I contacted support via their live chat and was told that all my documents as well as my faxback had received and been in order and approved. I cashed out again... reversed. This time, I was told my account "was with a manager" and I'd hear back soon.

    It's now been nearly six months of me calling, emailing and using their live chat an average of once a week or so. Everytime I call when its not during business hours, I am told to call during business hours to talk to a manager. Everytime I call during business hours and request to talk to a manager, I am told "Oh, I'm sorry they are all in meetings". I am convinced this is intentional, I actually copied a live chat conversation with them and pasted the exact thing to a representative that he had told me the week before. I have been told numerous times they would call or email the manager for me. I have had them forward the email that they send to the manager with me. I finally pm'ed the representative on here and asked them to look into the situation for me. Nothing, nothing, nothing. I'm about to rip my hair out at this point. Between all of my emails, phone calls and live chats, I've probably talked to them 20 to 25 times and still nothing.

    I still login and look at my account balance, here I am as we speak, looking at a beautiful balance of $7,038.35 that is worth less than a toy prize in a cereal box since this site refuses to return my calls, emails and live chats. This was a truly horrible place to play, and I do not recommend them by any means. Do not play here as they will not pay your withdrawal, and refuse to put you in touch with a manager or escalate your concerns when you have a problem.
     
  2. Jun 3, 2012
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You.waited six months to.post about this?

    Sorry, but something doesn't smell right here.
     
  4. Jun 3, 2012
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please go up to the I Gaming Reps tab at the top of the forum and look for Club World Rep listing. Then click on it, and look for the Send Private Message. Tom might be able to get to the bottom of this. Please give him a day or two as it is the weekend. If you then don't hear anything from him, please PM MaxD here in the forum and let him know the rep is unresponsive.

    If you're on the up and up, you may consider PAB. But first things first... try contacting the CW rep.

    Good luck.
     
    2 people like this.
  6. Jun 3, 2012
  7. appl3pye

    appl3pye Banned User - bogus PAB - fraudster - multiple cas PABnoaccred

    Occupation:
    Teach
    Location:
    Birmingham
    Mousey, thank you for the help. I sent a message in December or January to the representative, I believe and never got a response back. I'll send him another message.

    Nifty, I registered here in November when I first became concerned, but I've (more or less) been in contact with customer service the whole time and it seemed for most of the time that this was just some accounting error that wouldbe fixed soon. I've had no problem getting representatives on the phone and on livechat although they rarely respond to emails. I am not often available to call them during business hours, and because they are accredited here, my assumption was that I'd finally get a hold of a manager on the phone and sort this mess out, but even though I have asked their support multiple times via email and livechat to have a manager contact me, nothing. In terms of calling them, I did that every couple of weeks, but after the fourth or fifth time of them telling me that their managers were mysteriously in meetings and never receiving a call back, I realized I don't really have many other steps to take I reported it here. My last call to them was this past Thursday.

    I don't know what else to do, my documents have been received and accepted, my account is open and I can wager (I don't want to gamble away all of my winnings as I've read a few stories about that on here) and I can request a withdrawal. I've tried withdrawing every few weeks hoping a manager will have wandered along and fixed my account, but they just keep getting declined.

    If anyone has any other suggestions, I'm grateful. I've tried requesting a payment by cheque instead of Neteller to see if that would be easier for them to process but those were declined as well. I will try pming the representative a second time to see if that gets me anywhere.
     
  8. Jun 3, 2012
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Honestly I do find it difficult to believe the casino hasnt at least given a reason for refusal of payment. Over the past few months there have been several threads about Aladdins Gold and given the op's admission that he monitored this forum I would have thought he would have chipped in at an earlier stage. Tom of Clubworld usually answrers pms within a couple of days and its unlikely he wouldnt at least have unanswered a pm for 6 months.

    Appl3pye,

    Your opening post was well-written and if this were a rogue, it is certainly possible they will do this to you. However, as this is Club World, no response over so many months is unlikely so I must ask you whether you have revealed the whole truth. Did they, at any time, give you a reason for not processing the w/d? If they had labelled you as a fraudster they would have told you so and your account would be locked.

    You should know by now that this sort of accusation will not work against casinos that have a continued presence here. You should have submitted a PAB to MaxD but since you are a frequent visitor I dont need to tell you that.
     
    1 person likes this.
  10. Jun 3, 2012
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I think there's some sort of holiday over the next few days which may slow all this down. However, as said, if you get no response from the CW PM, please contact Maxd... look for one of his posts here in the forum, he has the links for the PAB rules and forms. As I said, if everything is as it should be with your account, the amount of money would make the PAB worthwhile -- if you are unable to resolve this via communication with the representative.
     
    1 person likes this.
  12. Jun 3, 2012
  13. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    Imo, I would do a PAB and get it over with. If they have had six months and there is no communication, then I'm sorry, I would ask for someone else to look at the situation. It seems to me, from my memory, that others on the forum have had trouble getting proper communication. If I'm wrong, then I apologize in advance, however it seems like I read this recently. Good luck with getting your money, I do hope this is just a misunderstanding.
     
    1 person likes this.
  14. Jun 3, 2012
  15. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    What kind of bonus did you take?

    I hope you were on a table games bonus and not slots!!??
    Maybe thats where the problem is?
     
  16. Jun 3, 2012
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @appl3pye: As suggested by the others, a PAB is the way to go here, and the sooner the better. See the links in my sig, please start with the FAQ.
     
    3 people like this.
  18. Jun 4, 2012
  19. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    Some definite strange goings on, here. Positive for you that you can still log in to your account and your money is still there. Negative for you is that this is your first post at Casinomeister, six months after joining. I am not saying this is the case but a good percentage of these first post, "insert ACCREDITED casino name here" Slow Pay/ No Pay end up being player collusion/ bonus fraud. If I was owed $7K for over six months from an accredited casino I would be raising a lot more hell than you are. I am confident we are missing some pertinent information here but you have taken the right steps in contacting the casino rep at CM. I have no idea why it has taken you six months to do this if you have been reading Casinomeister at all. Forgive me for being skeptical appl3pye but we see these types of posts all of the time and usually the only ones that hold up are at Rogue Casinos. If Club World has truly let a $7K balance slip through the cracks for six months they should be required to make a lump sum payout plus interest.

    PD
     
    2 people like this.
  20. Jun 4, 2012
  21. appl3pye

    appl3pye Banned User - bogus PAB - fraudster - multiple cas PABnoaccred

    Occupation:
    Teach
    Location:
    Birmingham
    The bonus I took was a 100% table games bonus.

    I wish I had more to post, it's not like the casino has communicated with me or locked my account. I sent a pm to the representative per Mousey's suggestion and I will PAB if nothing comes from that per maxd's suggestion. The rep I pm'd is the one listed as "clubworld" is that the one you all seem to know? At any rate, I'm actually encouraged to see so many people saying positive things about them, it makes me think it was just a slip up, especially as the last posted mention I am able to login, wager, and withdraw fine, they are just declined.
     
  22. Jun 4, 2012
  23. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    That is correct. Give him a couple days to respond as he may be on holiday or traveling.

    I just noticed that he has not been on the forum today. FYI
     
  24. Jun 6, 2012
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @appl3pye: I've been in touch with CW and understand they will be getting back to you ASAP.
     
    2 people like this.
  26. Jun 6, 2012
  27. appl3pye

    appl3pye Banned User - bogus PAB - fraudster - multiple cas PABnoaccred

    Occupation:
    Teach
    Location:
    Birmingham
    I finally received a message today. There's no information for any of my questions about why I am constantly told all of the managers are in meetings or that no manager has ever emailed or called me back, just a suggestion to PAB with max.

    I suppose that is what I will do!
     
  28. Jun 6, 2012
  29. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Well, if a PAB was suggested by CW, then that is the way they want to go and you should file one immediately.

    Just a suggestion though, make sure all your i's are dotted and t's crossed because MaxD will find the ones that are not. I am sure he will get things sorted out and then the truth will prevail.
     
    4 people like this.
  30. Jun 7, 2012
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    OK, PAB received and submitted. Turns out the casino suspects player fraud. I've seen enough of the evidence to support that claim. AFAIC it's up to the player to contact the casino and clear things up.

    I should add that there is some obvious player culpability involved here. Thread title updated.
     
    Last edited: Jun 7, 2012
    2 people like this.
  32. Jun 7, 2012
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    What seems odd here is that the player did not seem to have his account blocked, and kept on getting told that all was well with his documents and payment. The formal accusation only came after 6 months, when CWC told the player to PAB here.

    The player WAS already trying to clear things up for 6 months, but was getting stonewalled. Why is it any different now? If CWC could not "clear things up" in private for 6 months, how would things be different now. Surely the publicity of this case alone would not change the decisions that had been made and stuck to for the last 6 months.

    It looks to me like a pointless exercise, CWC have already decided it is fraud, and no amount of trying now will "clear things up" enough for CWC to do a U-Turn and admit they had it completely wrong to start with, and could not put things right over 6 months of dealing direct with this player.

    Had the evidence been convincing, the OP would have "turned red" and been banned from the forum for fraud. The fact that this hasn't happened looks like CWC were deliberately stalling for 6 months, rather than genuinely attempting to clear things up with the player such that a final decision could be made.
     
  34. Jun 7, 2012
  35. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    That is a good point. Why wasn't the OPs account locked until things were cleared up. The OP can/could still log into thier account and play the balance if they wanted to. In most cases of player fraud it takes a matter of days to lock their account, take their winnings and let them know they are committing a fraud. In this case it has taken months, 6 to be exact, but the account is/was still active.

    The OP has stated they have tried to contact someone at this group numerous times, was this information brought to their attention before their post here? What part of this puzzle are we missing here? Something is still not right.

    LH
     
  36. Jun 7, 2012
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    How marvelously well informed you must be VWM! I wish I had your access to the inner thoughts of CWC management, their secret plans and other things not said.

    OR ... perhaps you are just full of wild speculations today and haven't got a shred of evidence upon which to hang your imaginings.

    Which is it I wonder?

    For my part I say it isn't a worthless exercise because it has not been a formal complaint until now. I've told the OP what he should do to clear this up and if he does that I have every reason to believe that CWC will receive him fairly and deal with him justly. If they do not he is free to return to me and present the updated case for further consideration. Or are you saying that am I in on the conspiracy against the OP too? Just out of curiosity why in god's name would I post what I have posted here if that were true? And why have you chosen this case to make that accusation? Curiouser and curiouser.

    I said earlier that I had seen the evidence and supported the casino's decision. Since that evidence was not what I'd call 100% conclusive I thought it fair to let the OP retain his membership here. Are you suggesting that was in error, that suspected frauds should be banned right along with the confirmed ones? And where is that line to be drawn?

    I respectfully suggest you put away your kettle and spoon and let this one play itself out. Your speculations are not helping matters here, AFAICT.

    See the above.
     
    Last edited: Jun 7, 2012
    2 people like this.
  38. Jun 7, 2012
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If the OP is a fraudster then he shouldnt be paid. Simple as that. What bothers me is CW's apparent unwillingness to communicate with the OP.CW needs to explain why they did not respond to the OP. If they believed that they are right they come clean with it and should not refuse to communicate.
     

Share This Page