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is Winpalace secretly related to GoldVip???

G

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
I ask this because my girlfriend just called me and said that she was on live chat regarding a payment issue and they told her to contact the account manager Sara. When they gave her the email addy it was [email protected] !!!
I guess my girlfriend questioned support about this and they changed it to sara@winpalace and said they had accidentally copy and pasted it or some such thing. The best part is that she actually cut&pasted a good portion of the live chat for any proof.

so, is this possibly a mistake? It would seem on the surface that they are somehow related but maybe I am missing something or unaware of something. Any insight would be very interesting.
 
maphesto said:
And another thread about same issue. Just a few days old.

Check my question and his answer in the post after:

https://www.casinomeister.com/forums/threads/new-rtg-casino-slots-jungle.38955/
Click to expand...

Thanks guys. I apologize for the repeat thread here. It's scary that they try to hide this.
The whole issue that my girlfriend contacted winpalace about in the first place was that they only pay a maximum of 700$usd to her EWX account even though she had about 1000$usd cashout. They say that they pay in increments based on your player class but they don't spell out the criteria or the payout amounts, they just send arbitrary amounts to the player and make them request more of thier money later. It took about 60 days from cashout for my GF to get paid, then they only sent part of it.... I would recommend stay away from what I have read/heard. Rogue pit awaits.
 
Winpalace - a reputable casino

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.

Winpalace has been nothing but a reputable casino since the day it was launched more than a year ago, which is a considerable amount of time, and we have tens of thousands of satisfied customers to attest to that.

As we feel we have nothing to hide or be a shamed of,
I am adding the chat transcript between the customer support agent and the customers girl friend for your review.
As you can see the customer support agent has been polite and to the point.
She made a mistake, explained it and apologized.
On the other hand the customers girl friend was far from polite….

Ted.



Here is the full chat:

info: Please wait for a site operator to respond.

info: You are now chatting with 'Casino Support'

Casino Support: Welcome to Win Palace, how may I assist you?

Player: why if I cashout 1150 do you only send me 700?

Player: for what reason is the other 450 declined?

Casino Support: we send the money in severa; payments

Casino Support: several

Casino Support: you need to go to cashier

Casino Support: and make another request

Casino Support: for the rest of the money

Player: WHY?

Player: you didnt ask me to change it.

Player: you didnt email me to let me know

Player: why the hell would I have to ask for it several times?

Casino Support: you can read the terms and conditions in our website

Player: or you can just tell me

Casino Support: yes

Casino Support: it's written

Player: I don't see anywhere that you mention not honoring cashouts and having a 700 withdrawal maximum

Casino Support: that we send the money in several payments

Casino Support: depending on the vip level of the player

Player: give me the link then

Player: ??????

Player: show me please

Player: I don't see it

Casino Support:
You do not have permission to view link Log in or register now.



Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Player: OK, so I asked for 1151. That is not 3000. Why did you only pay me 700?

Casino Support: up to $/€3,000. This is determined according to player class

Player: I hope you die tonight

Player: your such scum all of you

Player: online gaming sites

Player: scum buckets

Player: why don't you spell out which player class gets what maximum payments you stupid jerk?

Casino Support: thank you for wishing me the best

Casino Support: all the terms and conditions are very clearly explained

Casino Support: in the website

Player: thank you for being a liar, scumbag, thieving faggot

Player: yes "very clear"

Casino Support: all the terms and conditions are very clearly explained

Player: wellwhat is my player class?

Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Casino Support: you are a new player

Player: who says which "player class"

Player: where is my player class listed

Player: where is the scale in the terms that show you that new players only get 700?

Player: then must request again?

Player: what is the next step?

Player: where is THAT listed?

Player: how much do they get?

Player: where is the scale in this "very clearly explained" rules?

Casino Support: each player gets a different amount

Casino Support: depends on his vip level

Casino Support: is there something else i can help you with?

Player: yes, where is this scale at?

Player: in your "clearly explained rules'?

Player: show me the scale

Player: where is the player level listed?

Casino Support: you are welcome to ask your account manager about this

Casino Support: [email protected]


Player: where is the scale showing how much they get paid/

Casino Support: depends on how long you've been playing with us

Casino Support: how much have you deposited

Casino Support: how much you've cashed out

Casino Support: it's different parameters

Player: ahhh. I see. So you are really goldvipcasino

Player: very nice to know that

Player: it explains so much

Player: so goldvipcasino and win palace are just "sister sites"?

Casino Support: [email protected]


Player: haha. yes, but you are sister sites to goldvip though. I didn't know that before.

Casino Support: no we are not sister sites

Player: Can I have an account at both places?

Player: oh yes you are

Casino Support: no another player has an account with them

Player: so, can I have an account at both sites?

Casino Support: and wrote me this email address

Casino Support: and i copy pasted it by mistake

Player: he wrote you sarah at goldvipcasino????

Casino Support: sorry about this

Player: that makes no sense

Player: I bet you hope I keep this very quiet don't you?

Casino Support: we have are sister casino with slots jungle

Player: and are very much related to goldvip

Player: I am giving you a chance here... would you like me to just keep it quiet?

Casino Support: no i'm sorry but we have nothing to do with them

Player: stop lying

Casino Support: my mistake

Player: I am giving you a chance here

Player: do you

Casino Support: ahahahaha

Casino Support: a chance of what?

Player: want me to keep this quiet?

Casino Support: you are welcome to say what you want to say

Casino Support: it's a free country

Player: what country are you in?

Casino Support: the facts are we are sister casino with SLOTS JUNGLE

Player: and your relation to goldvip?

Casino Support: no relation at all

Player: your trying to lie to me

Casino Support: we are both RTG casinos

Player: do you or do you NOT want me to keep this quiet?

Casino Support: like a lot of other casinos

Casino Support: Kim , is there something else i can help you with?

Casino Support: there is nothing to keep quiet

Casino Support: if we were sister with another casino we would say it

Casino Support: like we are sister with slots jungle

Player: so sarah works for both then?

Casino Support: once again

Casino Support: sarah is working for winpalace

Casino Support: you are welcome to come other casinos if you want

Casino Support: and look for our sarah

Casino Support: is there something else i can help you with?

Casino Support: i wish you best of luck then

Casino Support: have a wonderful day

info: Chat session has been terminated.
 
Last edited by a moderator:
Wow, this casino is a rogue as it can get.

Multiple threads show they keep making "typos" about being related to GVC.

This group needs to be put on the "proceed with caution" IMO


So what if his girlfriend went off, what girls aren't crazy/bi-polar these days?

What you're doing now is try to put the attention on his g/f, so hopefully people will forget about your secret relationship with GVC.

So let's see again:

1.) One thread in April talks about a relationship between winpalace and GVC
2.) My thread, where the "live support" button from slotsjungle casino takes you to GVC live support
3.) This thread, where live support gives a gvc email address to the player


Obviously you guys failed at hiding your relationship. Something should be done with this group, as GVC is as rogue as it gets, and since this company is related to them, but keeps hiding it, who can trust winpalace/slots jungle?
 
Ted Regalbar said:
Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.
Click to expand...

:lolup: Yeah right. Like anyone would believe that.

Same crappy rules on table games bonuses on both places that not a single other RTG has. And this post also has some quite damaging info: https://www.casinomeister.com/forums/threads/rogue-goldvipclub-winpalace.36817/
 
Wow, interesting conversation. I hope your boss knows you're posting chat sessions. I wouldn't want to see that bite you in the ass later.


Casino Support: thank you for wishing me the best
Click to expand...
Glad your support hung in there. :lolup:

But if you are as transparent as you claim to be - why hide your location? You're obviously not in the US.

Why doesn't Regalbar have a website? (sounds like a chocolate bar - who came up with that name? :p) What's the actual URL, or is there one?
 
Yeah I was going to go at him for posting the full chat without permission, but whatever.

Again, I think there's enough to label this group as proceed with caution at least. But that's just my two cents!
 
Surely this is dodgy behaviour and the chattranscript should never have been posted with username and all, BUT i still dont think that u should say things like: I hope u die tonight, jerk and fagott..... beeing rude usually solves nothing!!!!
 
Ted Regalbar said:
Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
Click to expand...
What about Mayflower casino then? :confused:

KK
 
Here is what i think.

a. Its highly unfair to pay more to the big fishes per week.
b. This is definately NOT clear on winpalace website. I got the understanding that it is 3000$ per week , not a penny less, if a player has a bigger win he is paid according to the 3000$ schedule per week, not the way that the casino just picks an amount they WISH to pay, and pay that much. Like the player said, these player "classes" are not shown on the website at all.
 
Obviously my GF is nuts and that was REALLY rude of her to wish death on someone, but she has said/done worse to me :D Just kidding.

On a serious note However, her points are strong. It isnt clearly explained as to how much of your money they give you when you make a withdrawal. It is HER money, not theirs to mess around with.
Also, it is just crazy to think that they are not related now. The excuse is just silly. It's like me making a mistake and calling myself Bryan Bailey to someone.
She was also frustrated because she went through an affiliate site for winpalace and had not heard about it being "rogue". She did know that GVIP is a crap heap of a place because she had made the mistake of playing there months ago.
She is even more angry now (and extremely embarrassed) that she knows her conversation is posted on a public message board for all to see.

Does she have any actions she can take against this place for doing that or is it just "common courtesy" types of things to not post private conversations?
 
I think that one can read a little deeper into this thread. Please note that the casino rep has not replied to my questions about his location and about his business Regalbar Ltd.

He's not in the US, and his "company" doesn't really exist - at least not in the cyber world. :rolleyes:

As for posting the chat session, perhaps he feels that if players are allowed to post their chat sessions, then why can't operators. Well, for one thing it's unprofessional, even if you want to make a point. All he had to do was state that the player was abusive - that's all. He didn't need to prove it with an example.

We have a (new) policy in the forum that posts will not be deleted (unless they are spam). I will remove the username - because that was not cool. Apparently, Ted Regalbar is not concerned that posting sensitive information like this will have any repercussions. Again, this is a reflection on how their administration handles player situations: name and shame.
 
A customer support rep is aynonymous (more or less) when a player posts a chat session. This Guy's girl friend isn't. That's just not cool!. But what about this........

The player was asking about player VIP levels (silver gold platinum)possibly the rep asked someone else and found you had to be a member of the "gold VIP club" to make full withdrawals, (it was apparent she tried to avoid answering by constantly directing to T/C) possibly the rep asked someone "who is in charge of Gold VIP club members" and she got the answer Sarah. Being new she automatically assumes there should be a link to [email protected] asks someone how do i get a link to sarah at gold vip club and gets it to copy and paste.

But the disclosure of chat transcripts without an OK from the player creates a huge trust issue." Blah, blah, blah, we're big on keeping your info confidential" YEAH it really seems it.
 
Where have we come to that our actions for the past year and a half are not taken into consideration??
There has NEVER been a player that was not payed.
There has NEVER been an issue that we did not resolve.
There has NEVER been a post that we did not reply to.

Of course we mask our management location, we are a US friendly casino....
for the same reason we do not have a website, and to the best of my knowledge no RTG USA friendly casino owner company has one.

To say that we hide because we do not have a website is absurd.

I am sure anyone can post what ever they want, but to say that Winpalace is a rogue casino after we payed out millions of $$ to our winners...
 
Ted Regalbar said:
Where have we come to that our actions for the past year and a half are not taken into consideration??
There has NEVER been a player that was not payed.
There has NEVER been an issue that we did not resolve.
There has NEVER been a post that we did not reply to.

Of course we mask our management location, we are a US friendly casino....
for the same reason we do not have a website, and to the best of my knowledge no RTG USA friendly casino owner company has one.

To say that we hide because we do not have a website is absurd.

I am sure anyone can post what ever they want, but to say that Winpalace is a rogue casino after we payed out millions of $$ to our winners...
Click to expand...

Well, I see this thread has awakened you and hit a nerve. Thanks for showing up. Now, can you please address the question at hand. Are you connected in any way to Gold VIP Casino? It's a pretty simple and straight forward question, which you seem to have avoided altogether.
 
Ted Regalbar said:
From my first post:
Click to expand...


OK, so your stance is that you are not related. Can you please explain how your customer service makes a mistake like that? Can you also explain how your live chat takes you to goldvip support? Can you also explain why your support claims to be from goldvip then changes it when they realize what they have done?
How come your casino never mistakenly claims to be clubworld or rushpod or inetbet?
 
Yes i can explain,
any thing that has happened previously was due to RTG set up issues, has you know RTG, as the software provider, controls all of those issues, including hosting, IP's and live chat configuration, that information was already posted in the replies to any previous post.

Now, let me ask you this:
Can you explain how come there isn't one single player that has not been paid?
Can you explain how come there isn't a post we didn't reply to?
Can you explain how come there isn't a problem we didn't resolve?

after all I read a few posts on this thread claiming Winpalace isn't a legitimate operation, can you please direct me to all of the posts with customers complaints? those are always the first indication of a rogue operation, but it seems I don't see any.
 
Ted Regalbar said:
Yes i can explain,
any thing that has happened previously was due to RTG set up issues, has you know RTG, as the software provider, controls all of those issues, including hosting, IP's and live chat configuration, that information was already posted in the replies to any previous post.

Now, let me ask you this:
Can you explain how come there isn't one single player that has not been paid?
Can you explain how come there isn't a post we didn't reply to?
Can you explain how come there isn't a problem we didn't resolve?

after all I read a few posts on this thread claiming Winpalace isn't a legitimate operation, can you please direct me to all of the posts with customers complaints? those are always the first indication of a rogue operation, but it seems I don't see any.
Click to expand...

I'm not sure if you are reading into things here too much. I am not so sure that your casino of winpalace was actually being complained about for past practices. I think the complaints were

A) partial payments of cashout requests without notifiying the person as to why or how much.
B) Slowish payments (maybe not even mentioned in this thread, maybe another one)
C) A seemingly obvious connection to GoldVIP casino, which I understand you are denying, that is hard to believe doesn't exist.
D) Denial of the relationship with gvip without a reason that makes sense to the average player.
E) The posting of a private conversation that included username of the player and seemed to redirect the onus of the issues here.
D) No way to research your company (which you explained somewhat that I can understand, but I am sure Bryan will understand it much more)

So nobody seems to be complaining that you don't pay as winpalace. Nobody seemed to complain that you are not or were not responsive. Maybe you are a great casino and I would love to play there.

BUUUUUUT--------------------

I for one still don't have answers that I feel comfortable with or that I understand really as to the above issues that I outlined for you.

So all of the things that you seem angry about regarding your operation were not even really questioned and the questions that we ask were really not answered (at least not that I understand them).
 
There are plenty of threads on the forum from unhappy customers, who had to wait ages to get paid. I came across one that I found somewhat disturbing, where the player had been waiting on his money for weeks.

https://www.casinomeister.com/forums/threads/winpalace-cant-get-my-winnings.37970/

The part I wanted to highlight from that thread, was the term still in place on their banking page, which reads:

The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class. This can take between 5-10 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
Click to expand...

I like how they put the "up to" in there. When live chat was queried on this, they responded that withdrawals could be paid out in installments anywhere from 100 to 3000 Euro a week. Again, dependent on player class. This is so reminiscent of the crap that 1Club is trying to pull, with their 1K a month maximum cashout limits. But of course, they also say that it's dependent on player class.

So I guess my question is....assuming that the 3K a week limit is reserved for only the highest VIP level, what weekly/monthly limit can a low roller expect to receive? Who in their right mind would accept being paid out at a rate of $100 per week?

On top of that, they are upfront about withdrawals taking 5 to 10 business days. But of course, they don't work Fridays....so their week is limited to only 4 business days.

And I'm not buying that Sara the CS rep, just pulled [email protected] out of thin air. Especially given all the previous threads on here, questioning the "possible" relationship between the two. Why would Sara say such a thing? The two names are not even remotely similar.

Just curious if anyone has actually tried sending an email to sara@goldvipcasino and see if it bounces, or goes through. Better yet...any reply? :laugh:
 
RTG could do their part by publishing who the true owners of their casinos are and how to contact them, as well as licensing jurisdiction, if any.
 
Casinomeister said:
Just in case anyone is wondering what the big deal is about GoldVIP casino. Well actually they are an award winning casino at Casinomeister :p.
Best Worst 2009
Best Worst 2008
Click to expand...

These guys are the WORST asshole spammers and SEO blackhatters to ever hit the internet, as far as an online casino goes. Nasty stuff, and any casino that has any connection to them at all, should be avoided at all costs. Much like Virtual, I'm also dumbfounded when I see just how many affiliates happily promote them as well.
 
Ted Regalbar said:
Yes i can explain,
any thing that has happened previously was due to RTG set up issues, has you know RTG, as the software provider, controls all of those issues, including hosting, IP's and live chat configuration, that information was already posted in the replies to any previous post.

Now, let me ask you this:
Can you explain how come there isn't one single player that has not been paid?Can you explain how come there isn't a post we didn't reply to?
Can you explain how come there isn't a problem we didn't resolve?

after all I read a few posts on this thread claiming Winpalace isn't a legitimate operation, can you please direct me to all of the posts with customers complaints? those are always the first indication of a rogue operation, but it seems I don't see any.
Click to expand...

Well, for a start, greasemonkey's girlfriend hasn't been paid. That's one, and I am sure there are more.

The terms are DELIBERATELY EVASIVE. "Player class" is something you can manipulate & make up to suit the occasion, and then tell the player they only got a partial payment "because of your player class".

If it takes you SIXTY DAYS to pay out a mere $700, this is so far BELOW the expectation for an online casino that I very much doubt you have paid "millions" to "thousands of happy players".

Gold VIP Club are notorious for spamming, lying, and even "hacking" Google results in order to lure new players in.

Now that Gold VIP Club has completely trashed it's reputation, the suspicion now is that a new casino has been set up.

From the SPAM, Gold VIP Club already had several different casinos, usually with names involving variations of "Gold" "VIP", and "Club".

Now WHY would your support agent be able to pluck the contact email address for the Gold VIP Club VIP manager out of "thin air" when making this "mistake", and GET IT RIGHT. Surely any "cut & paste" error would be to use the details of a sister casino instead of the one being asked about.

Now, you feel VERY strongly that:-

Let me start by saying we are not related to any other casino.
Click to expand...

Yet in the transcript you yourself posted, your agent stated:-

Casino Support: you are welcome to say what you want to say

Casino Support: it's a free country

Player: what country are you in?

Casino Support: the facts are we are sister casino with SLOTS JUNGLE

Player: and your relation to goldvip?

Casino Support: no relation at all
Click to expand...

Well, the facts are, SOMEONE LIED.

If you have no sister casinos, how come the agent mentioned Slots Jungle as a sister site.

How many other "secret sisters" are there?


All we have really learned here is to avoid Slots Jungle, as well as Gold VIP Club & Win Palace (and maybe even Mayflower).
 
vinylweatherman said:
Well, the facts are, SOMEONE LIED.

If you have no sister casinos, how come the agent mentioned Slots Jungle as a sister site.

How many other "secret sisters" are there?


All we have really learned here is to avoid Slots Jungle, as well as Gold VIP Club & Win Palace (and maybe even Mayflower).
Click to expand...

actually, Ted admits to Slots Jungle being a sister site. He denies GoldVip being any relation whatsoever.

Originally Posted by Ted Regalbar View Post
Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino
Click to expand...
 
I do think these two must have an affiliation. I took the liberty of downloading the faxback forms from their website and they are nearly identical in formatting and the technology used to create them, only the text etc has been shifted about.

If anyone has emails from both support teams they could forward to me as attachments with headers in tact please PM me....
 
LOOKS LIKE THE STUFF WRITTEN IN THE RED WAS "ADDED" AFTER THE CHAT WAS OVER. I'M SORRY BUT IT LOOKS SHADY TO ME. YALL HAVE A GOOD 1
 
Phone Call

Someone on another message board called Gold Vip and WinPalace customer service numbers, and the same person answered. So just for the hell of it I did the same thing, and guess what, the same person answered. Can it be possible they share the same customer service reps?

LH
 
It was me that called both support lines, and the same person "Sharon" answered. I also googled the phone numbers and they are located in the same place, identical locations. I mean this is no hardcore detective work, but when you put 2 and 2 together well....

To deny the relationship is only going to hurt them when the truth finally does come out IMO.
 
MommyMachine said:
It was me that called both support lines, and the same person "Sharon" answered. I also googled the phone numbers and they are located in the same place, identical locations. I mean this is no hardcore detective work, but when you put 2 and 2 together well....

To deny the relationship is only going to hurt them when the truth finally does come out IMO.
Click to expand...

I remember years ago when Virtual casino was first rogue and there were several people trying to tie Cool Cat, Club Player, Prism, etc., to them and they kept denying it. It finally all came out and we got to add a few more casinos to their mix of rogueness.
 
Hi LHofsdal, ‎

Is that possible that you called Winpalace and Slotsjungle, since they do share ‎customer support, although each CS representative works only in one of the brands. I would like to point out that we don't have a "Sharon" working at any of those 2. There is Sharona, who works only at Slots jungle.

Winbig, regarding the post you mention, no one had any intention to ignore it. I find this forum and community very important and valuable, but i still have time to visit it only once in few days. Even then, i might never see some of the post, unless someone personally notifies me about it. The only reason i found that other post is because you mentioned it here and the issues will be taken care of and the affiliate is contacted as we speak.

Kind regards,
Ted
 
Why this waiting

Dear Ted Regalbar.

I tried Win Palace casino in the beginning of July. And I won. Now I have been paid twice with parts of my winnings, and I am still waiting for more,
but I don't know when (just within 10 days I suppose) and I don't know how much I will be paid this time. ( the total time to process these two partly payments is about 3 weeks)
Could you please explain why I am being not paid all in one payment.
If I compare to other reputable RTG casinos I always get the max cashout, and in one or at most two days.
Considering you TC Win Palace pay up to $3000 per week.
I have spoken to the finance department and the answer I got was that I will be paid, don't worry, but the secure department decides how much per week.
Well, I have only used one e-wallet to deposit, and the withdrawal I made has been to the very same e-wallet. So I can see no insecure transaction at all, so what is the security issue about?
Could you please explain why this treatment to me as a player?

Kind regards

L'arsenne
 
Ted Regalbar said:
Hi LHofsdal, ‎

Is that possible that you called Winpalace and Slotsjungle, since they do share ‎customer support, although each CS representative works only in one of the brands. I would like to point out that we don't have a "Sharon" working at any of those 2. There is Sharona, who works only at Slots jungle.

Winbig, regarding the post you mention, no one had any intention to ignore it. I find this forum and community very important and valuable, but i still have time to visit it only once in few days. Even then, i might never see some of the post, unless someone personally notifies me about it. The only reason i found that other post is because you mentioned it here and the issues will be taken care of and the affiliate is contacted as we speak.

Kind regards,
Ted
Click to expand...

Well, you might want to tell your support staff about your stance on spam, because I am referring to email reports of spam going by the wayside, and being ignored.


Actually, my bad, I'm talking about spam reports that were sent to support @ slotsjungle.com, but that's another property of yours, as well..
 
Ted, imho, if you can afford to open a new property "Slots Jungle" then you certainly can pay the Winpalace players the full amount up to the maximum allowed in a reasonable amount of time.

What exactly is the delay? Is it a staffing problem?
Slow withdrawals in my book are just a trojan horse tactic so players blow it back.

It is my understanding you have your own processor.
 
Ted Regalbar said:
Hi LHofsdal, ‎

Is that possible that you called Winpalace and Slotsjungle, since they do share ‎customer support, although each CS representative works only in one of the brands. I would like to point out that we don't have a "Sharon" working at any of those 2. There is Sharona, who works only at Slots jungle.

Winbig, regarding the post you mention, no one had any intention to ignore it. I find this forum and community very important and valuable, but i still have time to visit it only once in few days. Even then, i might never see some of the post, unless someone personally notifies me about it. The only reason i found that other post is because you mentioned it here and the issues will be taken care of and the affiliate is contacted as we speak.

Kind regards,
Ted
Click to expand...

It would just be better if you just STOP the nonsense. To keep replying with more untruths is just hurting you more and more!

I get emails(spam) with offers that are EXACTLY the same from GVC, Winpalace and SlotsJungle! You should just combine the casinos and call it GOLDPALACEJUNGLE ROGUE CASINO!!!!!!:lolup::lolup::lolup:
 
Now casinotitan belong to winpalace and slotsjungle group.
I have pending withdrawal at casino titan, have requested it at this sunday.
Today have recived answer from casino support that I must recend all my documents because the managment of casinotitan have been changed at date of my withdrawal request.
Lets see how fast my withdrawal will be processed.
Support say up to 6 business day
at old casino titan few weeks ago I have recived 2000$ withdrawal on second day after my request
 
This is nonsense. The docs are basically the same so it's more likely to be a stalling tactic. The fact that the casino is now under new management is their business and has nothing to do with the verfication of docs which has been conducted before. Nevertheless, if the new company's withdrawal policy is 6 business days we cant argue against it.

Good move from Bryan for his quick removal of Titan from the accredited list.
 
Sharon, Sharona...whatever :rolleyes:

I do know that this "Sharona" person answered the phone at GVC..I then called Slots Jungle, she answered I was put on hold, somone else picked up the call, I asked for "Sharon"...They transferred me to her.

I think that it's more than a coincedence, your support has slipped up and either answered GVC chat at Slots Jungle, and vice versa. Also, this Sara person..answers both emails from Slots Jungle and Gold Vip Club. Is it another COINCEDENCE that your support gives out support emails for Gold Vip Club..

It will all eventually come out, and when it does how will you explain yourselves? I think it's better to just admit to the relationship ;)

I am tired of all this snooping :cool:
 

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