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is Winpalace secretly related to GoldVip???

Discussion in 'Online Casinos' started by greasemonkey, Jul 20, 2010.

    Jul 20, 2010
  1. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    I ask this because my girlfriend just called me and said that she was on live chat regarding a payment issue and they told her to contact the account manager Sara. When they gave her the email addy it was This email is not visible to you. !!!
    I guess my girlfriend questioned support about this and they changed it to sara@winpalace and said they had accidentally copy and pasted it or some such thing. The best part is that she actually cut&pasted a good portion of the live chat for any proof.

    so, is this possibly a mistake? It would seem on the surface that they are somehow related but maybe I am missing something or unaware of something. Any insight would be very interesting.
     
  2. Jul 20, 2010
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    1 person likes this.
  4. Jul 20, 2010
  5. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA

    Very interesting, however it seems like the affiliate manager is denying the relationship.

    I am wondering exactly what the relationship actually is between the 2 casinos - obviously winpalace is trying to hide the fact that they are related also.
     
  6. Jul 20, 2010
  7. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
  8. Jul 20, 2010
  9. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    Thanks guys. I apologize for the repeat thread here. It's scary that they try to hide this.
    The whole issue that my girlfriend contacted winpalace about in the first place was that they only pay a maximum of 700$usd to her EWX account even though she had about 1000$usd cashout. They say that they pay in increments based on your player class but they don't spell out the criteria or the payout amounts, they just send arbitrary amounts to the player and make them request more of thier money later. It took about 60 days from cashout for my GF to get paid, then they only sent part of it.... I would recommend stay away from what I have read/heard. Rogue pit awaits.
     
    1 person likes this.
  10. Jul 20, 2010
  11. Ted Regalbar

    Ted Regalbar Banned User

    Occupation:
    Regalbar Rep
    Location:
    USA
    Winpalace - a reputable casino

    Hello,
    I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

    Let me start by saying we are not related to any other casino.
    The customer support agent made a mistake.

    Winpalace has been nothing but a reputable casino since the day it was launched more than a year ago, which is a considerable amount of time, and we have tens of thousands of satisfied customers to attest to that.

    As we feel we have nothing to hide or be a shamed of,
    I am adding the chat transcript between the customer support agent and the customers girl friend for your review.
    As you can see the customer support agent has been polite and to the point.
    She made a mistake, explained it and apologized.
    On the other hand the customers girl friend was far from polite….

    Ted.



    Here is the full chat:

    info: Please wait for a site operator to respond.

    info: You are now chatting with 'Casino Support'

    Casino Support: Welcome to Win Palace, how may I assist you?

    Player: why if I cashout 1150 do you only send me 700?

    Player: for what reason is the other 450 declined?

    Casino Support: we send the money in severa; payments

    Casino Support: several

    Casino Support: you need to go to cashier

    Casino Support: and make another request

    Casino Support: for the rest of the money

    Player: WHY?

    Player: you didnt ask me to change it.

    Player: you didnt email me to let me know

    Player: why the hell would I have to ask for it several times?

    Casino Support: you can read the terms and conditions in our website

    Player: or you can just tell me

    Casino Support: yes

    Casino Support: it's written

    Player: I don't see anywhere that you mention not honoring cashouts and having a 700 withdrawal maximum

    Casino Support: that we send the money in several payments

    Casino Support: depending on the vip level of the player

    Player: give me the link then

    Player: ??????

    Player: show me please

    Player: I don't see it

    Casino Support: You must register/login in order to see the link.


    Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

    Player: OK, so I asked for 1151. That is not 3000. Why did you only pay me 700?

    Casino Support: up to $/€3,000. This is determined according to player class

    Player: I hope you die tonight

    Player: your such scum all of you

    Player: online gaming sites

    Player: scum buckets

    Player: why don't you spell out which player class gets what maximum payments you stupid jerk?

    Casino Support: thank you for wishing me the best

    Casino Support: all the terms and conditions are very clearly explained

    Casino Support: in the website

    Player: thank you for being a liar, scumbag, thieving faggot

    Player: yes "very clear"

    Casino Support: all the terms and conditions are very clearly explained

    Player: wellwhat is my player class?

    Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

    Casino Support: you are a new player

    Player: who says which "player class"

    Player: where is my player class listed

    Player: where is the scale in the terms that show you that new players only get 700?

    Player: then must request again?

    Player: what is the next step?

    Player: where is THAT listed?

    Player: how much do they get?

    Player: where is the scale in this "very clearly explained" rules?

    Casino Support: each player gets a different amount

    Casino Support: depends on his vip level

    Casino Support: is there something else i can help you with?

    Player: yes, where is this scale at?

    Player: in your "clearly explained rules'?

    Player: show me the scale

    Player: where is the player level listed?

    Casino Support: you are welcome to ask your account manager about this

    Casino Support: This email is not visible to you.


    Player: where is the scale showing how much they get paid/

    Casino Support: depends on how long you've been playing with us

    Casino Support: how much have you deposited

    Casino Support: how much you've cashed out

    Casino Support: it's different parameters

    Player: ahhh. I see. So you are really goldvipcasino

    Player: very nice to know that

    Player: it explains so much

    Player: so goldvipcasino and win palace are just "sister sites"?

    Casino Support: This email is not visible to you.


    Player: haha. yes, but you are sister sites to goldvip though. I didn't know that before.

    Casino Support: no we are not sister sites

    Player: Can I have an account at both places?

    Player: oh yes you are

    Casino Support: no another player has an account with them

    Player: so, can I have an account at both sites?

    Casino Support: and wrote me this email address

    Casino Support: and i copy pasted it by mistake

    Player: he wrote you sarah at goldvipcasino????

    Casino Support: sorry about this

    Player: that makes no sense

    Player: I bet you hope I keep this very quiet don't you?

    Casino Support: we have are sister casino with slots jungle

    Player: and are very much related to goldvip

    Player: I am giving you a chance here... would you like me to just keep it quiet?

    Casino Support: no i'm sorry but we have nothing to do with them

    Player: stop lying

    Casino Support: my mistake

    Player: I am giving you a chance here

    Player: do you

    Casino Support: ahahahaha

    Casino Support: a chance of what?

    Player: want me to keep this quiet?

    Casino Support: you are welcome to say what you want to say

    Casino Support: it's a free country

    Player: what country are you in?

    Casino Support: the facts are we are sister casino with SLOTS JUNGLE

    Player: and your relation to goldvip?

    Casino Support: no relation at all

    Player: your trying to lie to me

    Casino Support: we are both RTG casinos

    Player: do you or do you NOT want me to keep this quiet?

    Casino Support: like a lot of other casinos

    Casino Support: Kim , is there something else i can help you with?

    Casino Support: there is nothing to keep quiet

    Casino Support: if we were sister with another casino we would say it

    Casino Support: like we are sister with slots jungle

    Player: so sarah works for both then?

    Casino Support: once again

    Casino Support: sarah is working for winpalace

    Casino Support: you are welcome to come other casinos if you want

    Casino Support: and look for our sarah

    Casino Support: is there something else i can help you with?

    Casino Support: i wish you best of luck then

    Casino Support: have a wonderful day

    info: Chat session has been terminated.
     
    Last edited by a moderator: Jul 21, 2010
  12. Jul 20, 2010
  13. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Wow, this casino is a rogue as it can get.

    Multiple threads show they keep making "typos" about being related to GVC.

    This group needs to be put on the "proceed with caution" IMO


    So what if his girlfriend went off, what girls aren't crazy/bi-polar these days?

    What you're doing now is try to put the attention on his g/f, so hopefully people will forget about your secret relationship with GVC.

    So let's see again:

    1.) One thread in April talks about a relationship between winpalace and GVC
    2.) My thread, where the "live support" button from slotsjungle casino takes you to GVC live support
    3.) This thread, where live support gives a gvc email address to the player


    Obviously you guys failed at hiding your relationship. Something should be done with this group, as GVC is as rogue as it gets, and since this company is related to them, but keeps hiding it, who can trust winpalace/slots jungle?
     
  14. Jul 20, 2010
  15. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    :lolup: Yeah right. Like anyone would believe that.

    Same crappy rules on table games bonuses on both places that not a single other RTG has. And this post also has some quite damaging info: http://www.casinomeister.com/forums...7-rogue-goldvipclub-winpalace.html#post354130
     
  16. Jul 20, 2010
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Wow, interesting conversation. I hope your boss knows you're posting chat sessions. I wouldn't want to see that bite you in the ass later.


    Glad your support hung in there. :lolup:

    But if you are as transparent as you claim to be - why hide your location? You're obviously not in the US.

    Why doesn't Regalbar have a website? (sounds like a chocolate bar - who came up with that name? :p) What's the actual URL, or is there one?
     
  18. Jul 20, 2010
  19. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    Yeah I was going to go at him for posting the full chat without permission, but whatever.

    Again, I think there's enough to label this group as proceed with caution at least. But that's just my two cents!
     
  20. Jul 20, 2010
  21. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    Surely this is dodgy behaviour and the chattranscript should never have been posted with username and all, BUT i still dont think that u should say things like: I hope u die tonight, jerk and fagott..... beeing rude usually solves nothing!!!!
     
    3 people like this.
  22. Jul 20, 2010
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What about Mayflower casino then? :confused:

    KK
     
  24. Jul 20, 2010
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    How did they make a mistake? Why would they have goldvipclub on their mind and type that instead, unless they're providing support for goldvipclub as well?
     
  26. Jul 20, 2010
  27. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Here is what i think.

    a. Its highly unfair to pay more to the big fishes per week.
    b. This is definately NOT clear on winpalace website. I got the understanding that it is 3000$ per week , not a penny less, if a player has a bigger win he is paid according to the 3000$ schedule per week, not the way that the casino just picks an amount they WISH to pay, and pay that much. Like the player said, these player "classes" are not shown on the website at all.
     
  28. Jul 21, 2010
  29. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    :eek2: :what: :rolleyes:
     
  30. Jul 21, 2010
  31. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA



    :lolup:
     
  32. Jul 21, 2010
  33. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    Obviously my GF is nuts and that was REALLY rude of her to wish death on someone, but she has said/done worse to me :D Just kidding.

    On a serious note However, her points are strong. It isnt clearly explained as to how much of your money they give you when you make a withdrawal. It is HER money, not theirs to mess around with.
    Also, it is just crazy to think that they are not related now. The excuse is just silly. It's like me making a mistake and calling myself Bryan Bailey to someone.
    She was also frustrated because she went through an affiliate site for winpalace and had not heard about it being "rogue". She did know that GVIP is a crap heap of a place because she had made the mistake of playing there months ago.
    She is even more angry now (and extremely embarrassed) that she knows her conversation is posted on a public message board for all to see.

    Does she have any actions she can take against this place for doing that or is it just "common courtesy" types of things to not post private conversations?
     
  34. Jul 21, 2010
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think that one can read a little deeper into this thread. Please note that the casino rep has not replied to my questions about his location and about his business Regalbar Ltd.

    He's not in the US, and his "company" doesn't really exist - at least not in the cyber world. :rolleyes:

    As for posting the chat session, perhaps he feels that if players are allowed to post their chat sessions, then why can't operators. Well, for one thing it's unprofessional, even if you want to make a point. All he had to do was state that the player was abusive - that's all. He didn't need to prove it with an example.

    We have a (new) policy in the forum that posts will not be deleted (unless they are spam). I will remove the username - because that was not cool. Apparently, Ted Regalbar is not concerned that posting sensitive information like this will have any repercussions. Again, this is a reflection on how their administration handles player situations: name and shame.
     
    1 person likes this.
  36. Jul 21, 2010
  37. rouletteguy

    rouletteguy Experienced Member

    Occupation:
    not for profit director addictions
    Location:
    Ontario
    A customer support rep is aynonymous (more or less) when a player posts a chat session. This Guy's girl friend isn't. That's just not cool!. But what about this........

    The player was asking about player VIP levels (silver gold platinum)possibly the rep asked someone else and found you had to be a member of the "gold VIP club" to make full withdrawals, (it was apparent she tried to avoid answering by constantly directing to T/C) possibly the rep asked someone "who is in charge of Gold VIP club members" and she got the answer Sarah. Being new she automatically assumes there should be a link to This email is not visible to you. asks someone how do i get a link to sarah at gold vip club and gets it to copy and paste.

    But the disclosure of chat transcripts without an OK from the player creates a huge trust issue." Blah, blah, blah, we're big on keeping your info confidential" YEAH it really seems it.
     
  38. Jul 21, 2010
  39. Tycoon83

    Tycoon83 Banned User

    Occupation:
    Accountant
    Location:
    USA
    lol come on, I should just ignore all your posts now for even saying the rep was new and THOUGHT there was a This email is not visible to you.

    You should work for the casino though, your excuses are just as good as theirs.
     
    1 person likes this.

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