You refused to complete your WR, even after the casino reopened your account so you could do so.
This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.
Add all this up and it equals one thing: you refused to follow the Terms, failed to provide satisfactory documentation and behaved like a noxious toe-rag
Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:
What Terms did I not adhere to?
I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":
Support:
"dwindmil1",
We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.
I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.
Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.
If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.
Support:
"dwindmil1",
We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.
I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.
Regards,
CSR Luke
iNetBet Support
Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.
Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.
Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.
Support:
"dwindmil1",
We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.
I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.
Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.
Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.
Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.
Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.
In fact, it is who you seem determined not to tell me exactly what is needed
I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.
Support:
Hi "dwindmil1",
Thanks for your mail.
I am unsure what exactly it is that you are 'sick of'.
For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.
Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.
We're here to help you but cannot do so if you choose to bombard us with abuse.
Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.
Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.
I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you
Support:
Hi "dwindmil1",
We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.
We have asked the Accounts Team to check over your documentation again,
they will approve your documentation in due course.
May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.
If you require any further assistance please let us know.
So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than
five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that
my documentation will be approved.