INetBet is terrible, Casinomeister no teeth.

What is the appropriate action to be taken in the situation?

  • Casino liquidates the entire balance to the OP, and closes account

    Votes: 2 7.4%
  • Casino refunds only OP's deposit, keeps his winnings, and closes the account

    Votes: 14 51.9%
  • Casino keeps both OP's deposit and winnings, and closes account.

    Votes: 4 14.8%
  • Casino kicks the chargebacking OP to the curb for calling their customer service rep an asshole

    Votes: 7 25.9%

  • Total voters
    27
  • Poll closed .
Status
Not open for further replies.

dwindmil1

Banned User
PABnononaccred
PABnoaccred2
Joined
Apr 11, 2010
Location
Indiana
Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

If you're not happy with the service Casinomeister provided I would definitely demand a refund. I also believe he is currently undergoing orthodontic work and he can't help it if every second consonant sounds like "th" - you should do your research before making hurtful personal remarks.

I am very confident that inetbet wouldn't lock anyone's account without just cause, so I'm sure there is a lot more to the story than you're letting on.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

The most it should ever have been locked is TWICE.

The first time, you give them a second chance after they have sorted the matter out.

The second time is also the LAST time. Sorting it out again like before will no longer suffice.

If there IS a third time, you should not notice because the casino has long since ended up in the recycle bin.

There is of course the PAB option, but your bitch & moan seems to suggest you have already done this, and are not happy with Max's verdict, so have decided to "slag off" CM without giving much detail as to WHY.
 

ilovejesus

Full Member
Joined
Dec 15, 2010
Location
GREAT BRITAIN
hello

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.
i dont thing this is fair to post stuff like this you should tell forum the full story why casinomeister hasnt help you i havent been hear long i seen they help every one, sorry if i upset u godbless
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.
You're full of it. Here's why:

Original PAB from June:
Please explain the problem you are having.

I opened an account with a 100% $50 bonus that had the wagering requirements listed in the cashier in April. I completed the wagering requirement by playing Blackjack. I am having two big problems with support.

1) I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so.

2) My account has been closed twice, now, and the balance confiscated from me without my authorization and request.

3) Support has been insisting that I have not bet the wagering requirement. In fact... I have met the wagering requirement, and I have a screenshot of my cashier page that does indeed designate the entirety of my $65 balance as "withdrawable"

------------------------------------------------------
What do you want done?

At this moment in time my account has been closed, again, without my permission or request, for reasons I'm completely unsure of. At this point I just want my $65 balance to be returned to my ewalletxpress account. Thanks.

The casino's response:

...
He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).
You do not have permission to view link Log in or register now.


He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it, he also sent in a fax back to facilitate his withdrawal, we informed him that the signatures were totally different, his reply was ''The signature is different because I just don't give a shit enough to produce a good signature for you assholes''. This was also before he even knew he had not met the wagering.

Also no funds have been removed from his account, however due to the continual abuse his account has been closed.

We asked them to reopen the account so that you could complete your wagering requirements, which they did. I guess you became abusive again since they have now closed your account probably for good.

Here is the player's next PAB from December;

The casino has locked my account and is refusing to unlock it. Support has told me that I have "not sent documentation in" and, therefore, has locked my account.

The truth, however, is that I sent in a faxback form, copy of my photo ID, and a bank statement as they requested. Even though the first faxback form didn't ask for my EWalletXpress number and had no location for me to write, it in they initially rejected my documentation (because of their own incorrect form) and told me to resubmit documentation containing the EWallet number. Although this was an inconvience to me, I resubmitted my documentation in accordance with their request.

After I submitted this documentation support asked me why my signature on the faxback form and the signature on my photo ID didn't match. At this point, I must admit, I was irritated with support and felt as if they were harassing me; they already invaded my privacy by asking for my photo identification and bank statement and felt that it would be a good idea to make me drive 20 minutes to re-fax a document because I "forgot" to include a EWallet number that was never asked for in the first place. Moreover, the signatures, in my opinion, did indeed match. I called them "assholes," for providing insulting customer service, and this is something that I do apologize for and regret doing immensely. Despite this regret however, support decided to close my account without my consent or notification. When I contacted support and asked why my account was closed, they replied that they "assumed I did not want to play here again," despite the fact that I had real money in my account. Once I told them that I still had real money in my account and in no way wanted to close it they reopened it.

In any case, since I resubmitted my documentation I received absolutely no further requests for additional documentation. I can and will prove this as I have retained all of my email correspondence with support. Some time after my account was re-opened I got a "You must have a faxback form on file to perform a transaction - please contact customer service" message and contacted support to inform them that I did indeed have a faxback form on file. I was told, again, that I did not have a proper form on file. I proceded to ask for what exactly more I needed to send to support three times in three subsequent email exchanges and was given vague answers such as “We have told you several times that we need some additional info to complete the verification process,” and, “We have told you exactly what is needed but you seem determined not to send us this,” despite the fact that they never told me what it was that I needed to send in.

Support finally told me that I “took exception to supplying a [the faxback] form,” to which I replied that I had sent them a faxback form twice and again inquired, for a fourth time, precisely what more I needed to send in that they do not already posess. This time, finally, I was told that my documentation “will be approved”.

I thought that email was the last of my “documentation issues” with INetBet. I was wrong.

I took a two to three month break from the casino and now find that my account has been closed again without my consent or even notification due to “documentation”. Support is no longer responding to my emails, is even refusing to unlock my account, is not giving me a valid reason as to why it was locked to begin with, and is giving me no options to reactivate it. To my knowledge I have around $100 in my account, I simply want to meet whatever wagering requirement I have to meet at this point and cashout.

I submitted one PAB about this casino in the past, and with your help my account was unlocked. I decided to take a break from gambling for acopule of months and now find my account to be locked again, for the same reasons that you helped me get it unlocked for in the past.

Would you please help me with this?

Thank you so very much,

What makes you feel you can call someone at their customer support an "asshole"? They have every right to close your account permanently, and I support their decision to do so. In fact, you should give me a reason why I shouldn't do the same here.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. A small number of players have a VERY "short fuse", and do not tolerate poor service politely.

This IS a relationship that has broken down though, and there seems no way forward other than a parting of the ways.

The story DOES demonstrate that minor snafus from the casino are what triggered a MAJOR meltdown in the relationship that had the insults flying.

If forms are used, they need to be properly designed, so that players are NOT given unnecessary extra problems just because the form did not ask the right questions.

This meant that when the casino DID have a serious concern, it was met with insults, rather than a civil answer.

Why was this issue of documentation NOT sorted out the first time? It came back to create further problems MONTHS later, which lead to more insults to CS.

Why did the casino "go quiet" after getting a "partial" set of documents, rather than tell the player more was needed for a FULL set.

The later requests also failed to give any credit to that fact that ANY documentation had been sent before, which is rather like calling the player a liar. This will anger the best of us, but with a player who is known to have a "short temper" from past experience, the likely result is predictable, and is what finally wrecked this relationship for good.

The question as to why the signatures differ is a VALID one, and does deserve a PROPER answer. This WILL be an ongoing problem elsewhere, and is something the player needs to take more seriously BEFORE they encounter the same problems elsewhere.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
dwindmil1:
"I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so."

This is why I get pre-verified before I make a deposit. I did this at iNetBet before I played there and it was no problem.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Let us count the ways.....

1. Charge back

2. Playing Blackjack on a bonus

3. Being rude and obnoxious and dishonest and deceitful

There are other examples, Dwindmil1, of you being out of line, but my list pretty much gives you some answers.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. .

They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Bryan, you have no teeth lmao:D That caught my eye and then I knew it was going to be another slam against another good casino, Inetbet is as fair as they come when it comes to player issues imo.

Laurie
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).
You do not have permission to view link Log in or register now.


He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it...


Then the wagering counter should have showed $4,000 left to wager and the initial question should have been why is there still 4k left to wager (assuming the counter was correct). He couldn't withdraw at all so that should have been the first issue regardless of faxback docs being approved or not.

But obviously the background events got worse...
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
Removed "Warning: " from the thread title, to easily confused with an official Casinomeister Warning ... though the content would surely indicate otherwise. ;)

You have removed the word warning, but left the rather inaccurate statement that Bryan has no teeth :confused:

Unless they are false I know this to be an untruth :p
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
You have removed the word warning, but left the rather inaccurate statement that Bryan has no teeth :confused:

I'm afraid that if I removed all the inaccurate and untrue statements from the forums a lot of threads would end up with no titles at all. :D Best to do the necessary and leave The Fates to sort out the rest.
 

dwindmil1

Banned User
PABnononaccred
PABnoaccred2
Joined
Apr 11, 2010
Location
Indiana
They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

Disagree. I either did or had already completed exactly what was asked of me by casino representitives. I sent my completed documentation forms in... twice. I was even told, in an email from a casino representitive which I still have stored, that my documentation will be approved. The casino never asked anything else of me after telling me that my documentation will be approved. Yet, they proceed to close my account, citing "documentation issues" as an official reason.

Its unethical and bad practice, closing someones account for "documentation issues" when he made a good faith effort to ensure his documents were in order. Its made worse by the fact that he was told that his documentation "will be approved".

Finally, I scrupously looked over the terms and conditions of INetBet, and there is no clause justifying the closure of a member's account because he used the word "asshole" in an email. Furthermore, if this was such a heinous offence, the use of one vulgar word on one occasion, why wasn't my account closed right then and there? Why was my account closed nearly 6 months after the fact, after I had tripled my initial deposit amount?

If INetBet no longer wishes to have my business, I wouldn't mind. But I do mind it when my money is confiscated for reasons that are not justifiable, as any reasonable person would.

It was my opinion that Casinomeister stood up for players who were subjected to Draconian casino practices. Especially those who did not violate any terms and conditions, which I have not. Apparently, I'm wrong.

I'll reiterate the only point I intended to make in my first post here.

Buyer beware.
 

dwindmil1

Banned User
PABnononaccred
PABnoaccred2
Joined
Apr 11, 2010
Location
Indiana
He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).
You do not have permission to view link Log in or register now.


He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it...


Then the wagering counter should have showed $4,000 left to wager and the initial question should have been why is there still 4k left to wager (assuming the counter was correct). He couldn't withdraw at all so that should have been the first issue regardless of faxback docs being approved or not.

But obviously the background events got worse...

In INetBet's software, if you take a bonus you are displayed with the amount you have left to wager before you are eligible to cashout on the cashier screen. I played until the cashier screen informed me that I had met the wagering requirement and was eligible to cashout. I even took a screenshot to prove it.

Apparently, however, there is a difference between what the casino's own software tells you and what support tells you is needed to cashout. If support wishes to have a much higher wagering requirement than what is being displayed in the casino software, this should be properly displayed in the casino software.

When I first deposited, it appeared that I would only be subjected to a 20x bonus playthrough (as displayed in the casino software). Its not a blatant bait and switch, but there is definitely a lack of uniformity on bonus terms between what the software is telling its customers, and is being told otherwise.

Its another reason to avoid INetBet.
 
Last edited:

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
Well, i personally love Inetbet and I have had no problems with deposits, bonuses or withdrawls. I think they are fair and I will keep playing there =)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...there is no clause justifying the closure of a member's account because he used the word "asshole" in an email.
If you were in my store, and you called one of my clerks an "asshole", you'd be out on the sidewalk looking at the stars - I wouldn't care what deal you had with us - all deals are off when you become abusive.

I would bet that the casino has done the same thing; you were abusive so it's "speak to the hand". Issue closed.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.


I was referring to this part of the PAB

In any case, since I resubmitted my documentation I received absolutely no further requests for additional documentation. I can and will prove this as I have retained all of my email correspondence with support. Some time after my account was re-opened I got a "You must have a faxback form on file to perform a transaction - please contact customer service" message and contacted support to inform them that I did indeed have a faxback form on file. I was told, again, that I did not have a proper form on file. I proceded to ask for what exactly more I needed to send to support three times in three subsequent email exchanges and was given vague answers such as “We have told you several times that we need some additional info to complete the verification process,” and, “We have told you exactly what is needed but you seem determined not to send us this,” despite the fact that they never told me what it was that I needed to send in.

Simply saying "you need a proper form" to a player who has already sent in a form is NOT telling him "exactly what is required". This creates a circular "catch 22" situation, where sending in the faxback form the player thinks is what is required is NOT what the CASINO wants, hence the request for more SPECIFIC guidance as to what needs to be done DIFFERENTLY this time.

The obvious answer in this case seems to be "sign it properly this time", but this was not SPECIFICALLY stated. Given that the player could see no reason for such a request, believing he had ALREADY "signed it properly" the first time, the request kicked off his outburst of insults.

Whilst an unusually extreme reaction, the documentation procedure IS flawed in the industry as a whole, and CONSTANTLY creates conflict. This is made worse because SOME casinos deliberately use the documentation procedure as a "rogue" means to deny payments when they "don't like the way a player played". This means that any problems in the process makes players suspect they are being "set up" for an eventual screwing over.

Were the signatures different in the end, or was a mistake made by the casino in processing the documents?

Why did the casino drop the issue even though the documents were not considered "proper"?
Surely they should have sent further requests, and NOT unlocked the account a SECOND time until the documentation was sorted.

Unfortunately, they DID unlock the account, yet did NOT ask for further documentation alongside this. This lead the player to believe that the issue really WAS "sorted" at last. Unfortunately, it came back some months later with further requests for documentation, which lead to a further round of insults.

If the verification process was less confrontational, this kind of response would be less likely.

The other problem with iNetBet is that you cannot actually "discuss" an issue in real time, but rather have to do it over several email exchanges over several days, and with DIFFERENT PEOPLE representing the casino during the process of a single discussion. This is a perfect environment for misunderstandings to develop, and has constantly been highlighted as a shortcoming at iNetBet.
Whether this would have made any difference in this case is not known, the CS rep may STILL have been called an a******e by the player on the phone, rather than in an email.

There is no way iNetbet can risk opening the account again, but the matter of "$100 still in the account" needs closure so that the player no longer has anything to moan about, nor cause to ask for the account to be reopened.

The OP should also realise that calling CS reps an *&^%%$£ is likely to result in even WORSE service, if not a locked account.

Maybe iNetBet was too FORGIVING early on, when they should have demanded "proper" documentation from the outset BEFORE unlocking the account for the player to complete WR. This would have provided clarity that the issue was NOT "sorted", and that it had to be "sorted" before any unlocking of the account.
Once requirements had been met, and the account was empty, they could then have decided whether this player was "worth the bother" for future deposits, and acted accordingly with no actual monies being "confiscated".

With this problem seemingly over, CM also has a chance to decide whether this member is "worth the bother" in the future.
This would have to start with the OP recognising what a HUGE mistake they made in the way they dealt with iNetBet, and resolving to do things differently in the future.

This would then be a complaint of "I insulted CS, and later when I had no money in my account, it was locked". There would be little to moan about, but more importantly, no "confiscated funds" to make a big fuss over.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.
I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log and emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log, emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.



You are way nicer than me as those customer reps were real ASSHOLES imo and they would have been told so in a heartbeat had they spoke to me like that in chat.There is no excuse for that, no excuse at all, makes you wonder about those casinos that employ such nitwits:(

This was at Virgin? It may be they need to hold a refresher 101 class on how to be real customer support agents there.

Laurie
 

RedAndi

Winter is Coming
Joined
May 1, 2009
Location
US
The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?
 

dwindmil1

Banned User
PABnononaccred
PABnoaccred2
Joined
Apr 11, 2010
Location
Indiana
The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?

Yes, the software really did display that I had clared the wagering requirement. I'll try to dig up the screenshot of it.
 

dwindmil1

Banned User
PABnononaccred
PABnoaccred2
Joined
Apr 11, 2010
Location
Indiana
If you were in my store, and you called one of my clerks an "asshole", you'd be out on the sidewalk looking at the stars - I wouldn't care what deal you had with us - all deals are off when you become abusive.

I would bet that the casino has done the same thing; you were abusive so it's "speak to the hand". Issue closed.

Lets say I purchase a TV at your store and proceed to, as you say, call one of your clerks an "asshole", Casinomeister.

Does that give you justification to boot me out of your store? I wouldn't dispute that it does.

Does that give you justification to keep both the TV I purchased, and the money I used to purchase it with however? No.

It appears that at least one member of the community, vinylweatherman, feels I am due the money that was in my account.

In other words, if you want to boot me out of your store, thats fine. But its awfully unethical of you to keep my money AND my TV. That really is the crux of the matter here.

Its an awfully Draconian practice, and the crux of the reason that I wish to warn others about this casnio's unethical practices.
 
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