INetBet is terrible, Casinomeister no teeth.

[dwindmil1]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

 

[Nifty29]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

If you're not happy with the service Casinomeister provided I would definitely demand a refund. I also believe he is currently undergoing orthodontic work and he can't help it if every second consonant sounds like "th" - you should do your research before making hurtful personal remarks.

I am very confident that inetbet wouldn't lock anyone's account without just cause, so I'm sure there is a lot more to the story than you're letting on.

 

[vinylweatherman]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

The most it should ever have been locked is TWICE.

The first time, you give them a second chance after they have sorted the matter out.

The second time is also the LAST time. Sorting it out again like before will no longer suffice.

If there IS a third time, you should not notice because the casino has long since ended up in the recycle bin.

There is of course the PAB option, but your bitch & moan seems to suggest you have already done this, and are not happy with Max's verdict, so have decided to "slag off" CM without giving much detail as to WHY.

 

[ilovejesus]

hello

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

i dont thing this is fair to post stuff like this you should tell forum the full story why casinomeister hasnt help you i havent been hear long i seen they help every one, sorry if i upset u godbless

 

[The Dude]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

You're full of it. Here's why:

Original PAB from June:

Please explain the problem you are having.

I opened an account with a 100% $50 bonus that had the wagering requirements listed in the cashier in April. I completed the wagering requirement by playing Blackjack. I am having two big problems with support.

1) I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so.

2) My account has been closed twice, now, and the balance confiscated from me without my authorization and request.

3) Support has been insisting that I have not bet the wagering requirement. In fact... I have met the wagering requirement, and I have a screenshot of my cashier page that does indeed designate the entirety of my $65 balance as "withdrawable"

------------------------------------------------------
What do you want done?

At this moment in time my account has been closed, again, without my permission or request, for reasons I'm completely unsure of. At this point I just want my $65 balance to be returned to my ewalletxpress account. Thanks.

The casino's response:

...
He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).

You do not have permission to view link Log in or register now.

He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it, he also sent in a fax back to facilitate his withdrawal, we informed him that the signatures were totally different, his reply was ''The signature is different because I just don't give a shit enough to produce a good signature for you assholes''. This was also before he even knew he had not met the wagering.

Also no funds have been removed from his account, however due to the continual abuse his account has been closed.

We asked them to reopen the account so that you could complete your wagering requirements, which they did. I guess you became abusive again since they have now closed your account probably for good.

Here is the player's next PAB from December;

The casino has locked my account and is refusing to unlock it. Support has told me that I have "not sent documentation in" and, therefore, has locked my account.

The truth, however, is that I sent in a faxback form, copy of my photo ID, and a bank statement as they requested. Even though the first faxback form didn't ask for my EWalletXpress number and had no location for me to write, it in they initially rejected my documentation (because of their own incorrect form) and told me to resubmit documentation containing the EWallet number. Although this was an inconvience to me, I resubmitted my documentation in accordance with their request.

After I submitted this documentation support asked me why my signature on the faxback form and the signature on my photo ID didn't match. At this point, I must admit, I was irritated with support and felt as if they were harassing me; they already invaded my privacy by asking for my photo identification and bank statement and felt that it would be a good idea to make me drive 20 minutes to re-fax a document because I "forgot" to include a EWallet number that was never asked for in the first place. Moreover, the signatures, in my opinion, did indeed match. I called them "assholes," for providing insulting customer service, and this is something that I do apologize for and regret doing immensely. Despite this regret however, support decided to close my account without my consent or notification. When I contacted support and asked why my account was closed, they replied that they "assumed I did not want to play here again," despite the fact that I had real money in my account. Once I told them that I still had real money in my account and in no way wanted to close it they reopened it.

In any case, since I resubmitted my documentation I received absolutely no further requests for additional documentation. I can and will prove this as I have retained all of my email correspondence with support. Some time after my account was re-opened I got a "You must have a faxback form on file to perform a transaction - please contact customer service" message and contacted support to inform them that I did indeed have a faxback form on file. I was told, again, that I did not have a proper form on file. I proceded to ask for what exactly more I needed to send to support three times in three subsequent email exchanges and was given vague answers such as “We have told you several times that we need some additional info to complete the verification process,” and, “We have told you exactly what is needed but you seem determined not to send us this,” despite the fact that they never told me what it was that I needed to send in.

Support finally told me that I “took exception to supplying a [the faxback] form,” to which I replied that I had sent them a faxback form twice and again inquired, for a fourth time, precisely what more I needed to send in that they do not already posess. This time, finally, I was told that my documentation “will be approved”.

I thought that email was the last of my “documentation issues” with INetBet. I was wrong.

I took a two to three month break from the casino and now find that my account has been closed again without my consent or even notification due to “documentation”. Support is no longer responding to my emails, is even refusing to unlock my account, is not giving me a valid reason as to why it was locked to begin with, and is giving me no options to reactivate it. To my knowledge I have around $100 in my account, I simply want to meet whatever wagering requirement I have to meet at this point and cashout.

I submitted one PAB about this casino in the past, and with your help my account was unlocked. I decided to take a break from gambling for acopule of months and now find my account to be locked again, for the same reasons that you helped me get it unlocked for in the past.

Would you please help me with this?

Thank you so very much,

What makes you feel you can call someone at their customer support an "asshole"? They have every right to close your account permanently, and I support their decision to do so. In fact, you should give me a reason why I shouldn't do the same here.

 

[vinylweatherman]

It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. A small number of players have a VERY "short fuse", and do not tolerate poor service politely.

This IS a relationship that has broken down though, and there seems no way forward other than a parting of the ways.

The story DOES demonstrate that minor snafus from the casino are what triggered a MAJOR meltdown in the relationship that had the insults flying.

If forms are used, they need to be properly designed, so that players are NOT given unnecessary extra problems just because the form did not ask the right questions.

This meant that when the casino DID have a serious concern, it was met with insults, rather than a civil answer.

Why was this issue of documentation NOT sorted out the first time? It came back to create further problems MONTHS later, which lead to more insults to CS.

Why did the casino "go quiet" after getting a "partial" set of documents, rather than tell the player more was needed for a FULL set.

The later requests also failed to give any credit to that fact that ANY documentation had been sent before, which is rather like calling the player a liar. This will anger the best of us, but with a player who is known to have a "short temper" from past experience, the likely result is predictable, and is what finally wrecked this relationship for good.

The question as to why the signatures differ is a VALID one, and does deserve a PROPER answer. This WILL be an ongoing problem elsewhere, and is something the player needs to take more seriously BEFORE they encounter the same problems elsewhere.

 

[petro]

dwindmil1:
"I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so."

This is why I get pre-verified before I make a deposit. I did this at iNetBet before I played there and it was no problem.

 

[jod5413]

Let us count the ways.....

1. Charge back

2. Playing Blackjack on a bonus

3. Being rude and obnoxious and dishonest and deceitful

There are other examples, Dwindmil1, of you being out of line, but my list pretty much gives you some answers.

 

[The Dude]

It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. .

They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

 

[LaurieJim]

Bryan, you have no teeth lmao That caught my eye and then I knew it was going to be another slam against another good casino, Inetbet is as fair as they come when it comes to player issues imo.

Laurie

 

[all4greed]

He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).

You do not have permission to view link Log in or register now.

He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it...

Then the wagering counter should have showed $4,000 left to wager and the initial question should have been why is there still 4k left to wager (assuming the counter was correct). He couldn't withdraw at all so that should have been the first issue regardless of faxback docs being approved or not.

But obviously the background events got worse...

 

[chayton]

Bryan "Gummy" Bailey

 

[maxd]

Removed "Warning: " from the thread title, too easily confused with an official Casinomeister Warning ... though the content would surely indicate otherwise.

 

[raj]

Removed "Warning: " from the thread title, to easily confused with an official Casinomeister Warning ... though the content would surely indicate otherwise.

You have removed the word warning, but left the rather inaccurate statement that Bryan has no teeth

Unless they are false I know this to be an untruth

 

[maxd]

You have removed the word warning, but left the rather inaccurate statement that Bryan has no teeth

I'm afraid that if I removed all the inaccurate and untrue statements from the forums a lot of threads would end up with no titles at all. Best to do the necessary and leave The Fates to sort out the rest.

 

[dwindmil1]

They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

Disagree. I either did or had already completed exactly what was asked of me by casino representitives. I sent my completed documentation forms in... twice. I was even told, in an email from a casino representitive which I still have stored, that my documentation will be approved. The casino never asked anything else of me after telling me that my documentation will be approved. Yet, they proceed to close my account, citing "documentation issues" as an official reason.

Its unethical and bad practice, closing someones account for "documentation issues" when he made a good faith effort to ensure his documents were in order. Its made worse by the fact that he was told that his documentation "will be approved".

Finally, I scrupously looked over the terms and conditions of INetBet, and there is no clause justifying the closure of a member's account because he used the word "asshole" in an email. Furthermore, if this was such a heinous offence, the use of one vulgar word on one occasion, why wasn't my account closed right then and there? Why was my account closed nearly 6 months after the fact, after I had tripled my initial deposit amount?

If INetBet no longer wishes to have my business, I wouldn't mind. But I do mind it when my money is confiscated for reasons that are not justifiable, as any reasonable person would.

It was my opinion that Casinomeister stood up for players who were subjected to Draconian casino practices. Especially those who did not violate any terms and conditions, which I have not. Apparently, I'm wrong.

I'll reiterate the only point I intended to make in my first post here.

Buyer beware.

 

[dwindmil1]

He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).

You do not have permission to view link Log in or register now.

He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it...

Then the wagering counter should have showed $4,000 left to wager and the initial question should have been why is there still 4k left to wager (assuming the counter was correct). He couldn't withdraw at all so that should have been the first issue regardless of faxback docs being approved or not.

But obviously the background events got worse...

In INetBet's software, if you take a bonus you are displayed with the amount you have left to wager before you are eligible to cashout on the cashier screen. I played until the cashier screen informed me that I had met the wagering requirement and was eligible to cashout. I even took a screenshot to prove it.

Apparently, however, there is a difference between what the casino's own software tells you and what support tells you is needed to cashout. If support wishes to have a much higher wagering requirement than what is being displayed in the casino software, this should be properly displayed in the casino software.

When I first deposited, it appeared that I would only be subjected to a 20x bonus playthrough (as displayed in the casino software). Its not a blatant bait and switch, but there is definitely a lack of uniformity on bonus terms between what the software is telling its customers, and is being told otherwise.

Its another reason to avoid INetBet.

 

[Marie2473]

Well, i personally love Inetbet and I have had no problems with deposits, bonuses or withdrawls. I think they are fair and I will keep playing there =)

 

[The Dude]

...there is no clause justifying the closure of a member's account because he used the word "asshole" in an email.

If you were in my store, and you called one of my clerks an "asshole", you'd be out on the sidewalk looking at the stars - I wouldn't care what deal you had with us - all deals are off when you become abusive.

I would bet that the casino has done the same thing; you were abusive so it's "speak to the hand". Issue closed.

 

[vinylweatherman]

They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

I was referring to this part of the PAB

In any case, since I resubmitted my documentation I received absolutely no further requests for additional documentation. I can and will prove this as I have retained all of my email correspondence with support. Some time after my account was re-opened I got a "You must have a faxback form on file to perform a transaction - please contact customer service" message and contacted support to inform them that I did indeed have a faxback form on file. I was told, again, that I did not have a proper form on file. I proceded to ask for what exactly more I needed to send to support three times in three subsequent email exchanges and was given vague answers such as “We have told you several times that we need some additional info to complete the verification process,” and, “We have told you exactly what is needed but you seem determined not to send us this,” despite the fact that they never told me what it was that I needed to send in.

Simply saying "you need a proper form" to a player who has already sent in a form is NOT telling him "exactly what is required". This creates a circular "catch 22" situation, where sending in the faxback form the player thinks is what is required is NOT what the CASINO wants, hence the request for more SPECIFIC guidance as to what needs to be done DIFFERENTLY this time.

The obvious answer in this case seems to be "sign it properly this time", but this was not SPECIFICALLY stated. Given that the player could see no reason for such a request, believing he had ALREADY "signed it properly" the first time, the request kicked off his outburst of insults.

Whilst an unusually extreme reaction, the documentation procedure IS flawed in the industry as a whole, and CONSTANTLY creates conflict. This is made worse because SOME casinos deliberately use the documentation procedure as a "rogue" means to deny payments when they "don't like the way a player played". This means that any problems in the process makes players suspect they are being "set up" for an eventual screwing over.

Were the signatures different in the end, or was a mistake made by the casino in processing the documents?

Why did the casino drop the issue even though the documents were not considered "proper"?
Surely they should have sent further requests, and NOT unlocked the account a SECOND time until the documentation was sorted.

Unfortunately, they DID unlock the account, yet did NOT ask for further documentation alongside this. This lead the player to believe that the issue really WAS "sorted" at last. Unfortunately, it came back some months later with further requests for documentation, which lead to a further round of insults.

If the verification process was less confrontational, this kind of response would be less likely.

The other problem with iNetBet is that you cannot actually "discuss" an issue in real time, but rather have to do it over several email exchanges over several days, and with DIFFERENT PEOPLE representing the casino during the process of a single discussion. This is a perfect environment for misunderstandings to develop, and has constantly been highlighted as a shortcoming at iNetBet.
Whether this would have made any difference in this case is not known, the CS rep may STILL have been called an a******e by the player on the phone, rather than in an email.

There is no way iNetbet can risk opening the account again, but the matter of "$100 still in the account" needs closure so that the player no longer has anything to moan about, nor cause to ask for the account to be reopened.

The OP should also realise that calling CS reps an *&^%%$£ is likely to result in even WORSE service, if not a locked account.

Maybe iNetBet was too FORGIVING early on, when they should have demanded "proper" documentation from the outset BEFORE unlocking the account for the player to complete WR. This would have provided clarity that the issue was NOT "sorted", and that it had to be "sorted" before any unlocking of the account.
Once requirements had been met, and the account was empty, they could then have decided whether this player was "worth the bother" for future deposits, and acted accordingly with no actual monies being "confiscated".

With this problem seemingly over, CM also has a chance to decide whether this member is "worth the bother" in the future.
This would have to start with the OP recognising what a HUGE mistake they made in the way they dealt with iNetBet, and resolving to do things differently in the future.

This would then be a complaint of "I insulted CS, and later when I had no money in my account, it was locked". There would be little to moan about, but more importantly, no "confiscated funds" to make a big fuss over.

 

[petro]

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log and emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.

 

[LaurieJim]

I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log, emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.

You are way nicer than me as those customer reps were real ASSHOLES imo and they would have been told so in a heartbeat had they spoke to me like that in chat.There is no excuse for that, no excuse at all, makes you wonder about those casinos that employ such nitwits

This was at Virgin? It may be they need to hold a refresher 101 class on how to be real customer support agents there.

Laurie

 

[RedAndi]

The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?

 

[dwindmil1]

The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?

Yes, the software really did display that I had clared the wagering requirement. I'll try to dig up the screenshot of it.

 

[dwindmil1]

If you were in my store, and you called one of my clerks an "asshole", you'd be out on the sidewalk looking at the stars - I wouldn't care what deal you had with us - all deals are off when you become abusive.

I would bet that the casino has done the same thing; you were abusive so it's "speak to the hand". Issue closed.

Lets say I purchase a TV at your store and proceed to, as you say, call one of your clerks an "asshole", Casinomeister.

Does that give you justification to boot me out of your store? I wouldn't dispute that it does.

Does that give you justification to keep both the TV I purchased, and the money I used to purchase it with however? No.

It appears that at least one member of the community, vinylweatherman, feels I am due the money that was in my account.

In other words, if you want to boot me out of your store, thats fine. But its awfully unethical of you to keep my money AND my TV. That really is the crux of the matter here.

Its an awfully Draconian practice, and the crux of the reason that I wish to warn others about this casnio's unethical practices.

 

[Nifty29]

The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?

The coupon for the signup bonus obviously doesn't count blackjack at 33% to make the wagering 60x like other RTG coupons I have seen. It certainly would have made the situation a little clearer.

However, the terms of the bonus clearly state that if blackjack is played the wagering increases to 60x. The player obviously didn't read the terms. I guess he could argue he 'thought he had met the 60x' and hence the balance was withdrawable, but he would be the only blackjack player I know who didn't have some idea about how much they had wagered in a session - we are talking about $2000 compared to $6000. Even a slot player has some vague idea of whether they had wagered close to $2000 or $6000.

Anyway, there is no excuse for speaking to customer service reps like that so CM is right - you deserve to be kicked to the curb.

IMO they should return your deposit as you can't generate any winnings from it nor withdraw it yourself.

 

[slotjunkie]

I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log and emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.

The rep I had at English Harbour(accredited) wasn't as bad, but she was still rude!
Last week I was playing in a tourney at English Harbour when a rep.
told me they were closing all my accounts because they don't take players from Washington State anymore!
And the rep was rude about it! I wanted to know when because I had just made a deposit and played, but she completely ignored me and said "your accounts will be closed now!"
I told her she was rude and I wanted to talk to a manager, which she refused! With me keeping my cool and being persistent, she finally did get one and he was better!
But they absolutely can be rude sometimes!

I hope you never play with them again!

 

[Nifty29]

....Casinomeister no teeth.

I beg to differ.....

 

[maxd]

Lets say I purchase a TV at your store and proceed to, as you say, call one of your clerks an "asshole", Casinomeister.

Does that give you justification to boot me out of your store? I wouldn't dispute that it does.

Does that give you justification to keep both the TV I purchased, and the money I used to purchase it with however? No.

If you repeat this process several times, repeatedly ignoring requests to complete the transaction under the Terms agreed, and generally waste everyone's time and patience then Yes it pretty much would be justified. Especially since we're talking about $65 here. Consider it compensation paid to those who's time you've wasted.

 

[KasinoKing]

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

What makes you think Virgin is not Accredited?
They certainly are, and have been for quite some time afaik...
(Near the bottom of the page - under WagerWorks Software)

KK

 

[petro]

What makes you think Virgin is not Accredited?
They certainly are, and have been for quite some time afaik...

Yup, I see it now. Thanks for pointing that out KK. At lest we can be sure that one of us is awake.

 

[dwindmil1]

If you repeat this process several times, repeatedly ignoring requests to complete the transaction under the Terms agreed, and generally waste everyone's time and patience then Yes it pretty much would be justified. Especially since we're talking about $65 here. Consider it compensation paid to those who's time you've wasted.

On the contrary to what you are saying, its INetBet support which has wasted everyone's time here. Support has greatly wasted my time indeed; I asked them four times to tell me explicity what more documentation they needed, only to be told that my documentation will be approved.

Because of this I've had to spend my time, filing several disputes with the CDS, and with Casinomeister. This all could have been avoided if support had either put out a proper faxback form or done their job properly to begin with, or have given the benefit of the doubt to the player (me) for showing an extremly good faith effort.

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute. I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Its a further shame because the proper solution to this situation is entirely clear and would only take a minute or two to resolve, and it has not even been suggested by me, but rather by your own community members. At least two of the forum members here think that I should be entitled to my cash balance, but not to be able to play at INetBet in the future. I would consider this to be an amicable solution.

vinylweatherman suggests this:

There is no way iNetbet can risk opening the account again, but the matter of "$100 still in the account" needs closure so that the player no longer has anything to moan about, nor cause to ask for the account to be reopened.

What is the harm in doing something such as this? If you really wish to no longer have me sign up for casinos though CM in the future, that is fine. But, as a matter of principles and ethics, you should stand up for me here.

And tell me, Max, exactly what terms did I break? What requests did I ignore? After all, when the casino informed me that my documentation had issues, all I did was to inquire as to what more I needed to send in to make my documentation proper. And in response to this request, again, I recieved a reply that my documentation was fine and will be approved.

 

[vinylweatherman]

On the contrary to what you are saying, its INetBet support which has wasted everyone's time here. Support has greatly wasted my time indeed; I asked them four times to tell me explicity what more documentation they needed, only to be told that my documentation will be approved.

Because of this I've had to spend my time, filing several disputes with the CDS, and with Casinomeister. This all could have been avoided if support had either put out a proper faxback form or done their job properly to begin with, or have given the benefit of the doubt to the player (me) for showing an extremly good faith effort.

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute. I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Its a further shame because the proper solution to this situation is entirely clear and would only take a minute or two to resolve, and it has not even been suggested by me, but rather by your own community members. At least two of the forum members here think that I should be entitled to my cash balance, but not to be able to play at INetBet in the future. I would consider this to be an amicable solution.

vinylweatherman suggests this:



What is the harm in doing something such as this? If you really wish to no longer have me sign up for casinos though CM in the future, that is fine. But, as a matter of principles and ethics, you should stand up for me here.

And tell me, Max, exactly what terms did I break? What requests did I ignore? After all, when the casino informed me that my documentation had issues, all I did was to inquire as to what more I needed to send in to make my documentation proper. And in response to this request, again, I recieved a reply that my documentation was fine and will be approved.

Laying it on a bit thick, aren't we

This impresses no-one.

It's not about ignoring requests, there was ONE request where you called the CS an a*****e simply for making it.

This confrontational attitude is probably the MAIN reason iNetBet has decided you are not worth the bother.

Had there been no insults, your PAB would probably have had a different result, with iNetBet having to justify their actions when faced with a player with a civil tongue in their head.

The issue with signatures looking different is NOT a trivial one, and the casino has to be satisfied that they are not before proceeding further.
This would have been "sorted" by Max & CM giving independent opinions on these signatures to iNetBet.

 

[dwindmil1]

Laying it on a bit thick, aren't we

This impresses no-one.

It's not about ignoring requests, there was ONE request where you called the CS an a*****e simply for making it.

This confrontational attitude is probably the MAIN reason iNetBet has decided you are not worth the bother.

Had there been no insults, your PAB would probably have had a different result, with iNetBet having to justify their actions when faced with a player with a civil tongue in their head.

The issue with signatures looking different is NOT a trivial one, and the casino has to be satisfied that they are not before proceeding further.
This would have been "sorted" by Max & CM giving independent opinions on these signatures to iNetBet.

According to Max's post above, it is about ignoring requests.

 

[Nifty29]

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute., .

Shows how much you know - or rather don't know.

CM is not an affiliate and how much you deposit etc means nothing. The casinos pay a monthly fee for advertising space.

If you are going to slag off your host you might want to consider at least getting your facts straight to begin with.

Can you also point me to where it says CM will always 'stick up for players in the event of a dispute'? He and Max will assist in settling a dispute based on facts provided by both sides, which is not nearly the same thing. Unfortunately, many complaints end up being bogus or involving fraud - which is exactly why CM doesn't just 'stick up for players'.

I would never of taken my money, my future children's inheritance, to INetBet

FFS.

You gambled your children's inheritance.

Nobody forced you, and the fact that you were happy to do so shows just how much importance you place in leaving money for your children anyway.

What total load of BS.

 

[all4greed]

I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Come on now. You can't be serious..

 

[maxd]

According to Max's post above, it is about ignoring requests.

Yes, and about being abusive to Support, and about being an abrasive PITA (I quote: ''The signature is different because I just don't give a shit enough to produce a good signature for you assholes''), and about being misleading in your representation of the facts in your case, etc.

Furthermore, as I understand it, you are not owed a nickel. You refused to complete your WR, even after the casino reopened your account so you could do so. As such you are not entitled to the winnings derived from the bonus. Also, AFAIK, nothing was actually removed from your balance but your account was locked because you could not or would not supply satisfactory documents and you were flagged as a fraud risk. So this whole issue is basically bullcrap, it's just you being as nasty as you can be about a problem you created in the first place.

Add all this up and it equals one thing: you refused to follow the Terms, failed to provide satisfactory documentation and behaved like a noxious toe-rag. You make it sound as if the casino had some desire to cheat you out of your money but the amount at issue here is $65. They would go through all this to score your $65? Fat chance!

Interestingly I note that in a previous PAB you had somewhat similar issues with another casino, including attempts to use the Pitch-A-Bitch process to blackmail the casino and threatening chargebacks.

The truth is that you are a fraud risk and a singularly unpleasant person to deal with. The casino locked you out because you failed to verify your identity and they simply wanted nothing more to do with you. I understand their sentiments completely.

 

[dwindmil1]

You refused to complete your WR, even after the casino reopened your account so you could do so.

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.

Add all this up and it equals one thing: you refused to follow the Terms, failed to provide satisfactory documentation and behaved like a noxious toe-rag

Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

 

[maxd]

Sorry but if I tell you "so-and-so will approve your documentation in due course" that means they'll look into it and approve them, or not, as is appropriate. This is basic English comprehension, since when did that become a problem for you? Never mind, sorry I asked.

You want to know the Terms you violated? Go back and read them yourself, or ask the casino people if they are willing to waste more time on you. I'm not, and that is but a small part of this issue, so you're on your own for that. Attach Removed (Old not found)

 

[vinylweatherman]

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.



Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

After 3 "beats around the bush", they DID finally tell you what was needed.

For security we have asked you to supply a form that carries a signature that matches your ID

Your initial response to this request was

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

This immediately makes them think you are "up to something", and are trying to divert attention from this discrepancy by being rude and abrasive, and trying to steamroller them with "rapid fire" threats to escalate this.

This is the last email I will be sending before filing as many disputes as I possibly can.

There are also the specific insults:-

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

Luke, now you're being a real asshole.

Your posts on the forum focus on the argument about WR, and the $50 that was your future children's inheritance that you "invested" at the bank of iNetBet for them.

You also go on about how they promised to approve your documents, yet almost NOTHING about why iNetBet think your signatures don't match.

This makes me suspect that THIS is what you are trying to divert attention away from, the signatures. I would have thought this would be the CRUX of the matter, and something that needs to be "sorted" before any arguments about WR and "piss poor" service.

WHY are these signatures APPEARING to be different to a third party observer. One is when you signed your ID, and another when you signed the form.

Let's say your bank is presented with a cheque from your account for $10,000; and the signature on your ID is what they have on record, and the one on the cheque is as "different" from this as the one you supplied to iNetBet on that form. Would you be perfectly happy for your bank to let this level of "difference" pass, and pay out the $10,000 without question?

 

[Nifty29]

Wow. I didn't realize he said a-hole twice.

Does that mean inetbet has 2 a-holes?

Gotta be worth a call to Ripley's Believe It Or Not.

Sits don't match = scammer

 

[The Dude]

Just going through the old PAB - I must have overlooked this.

We also received a credit card fraud notification against him from Iovation (a company that does check on players)...

It looks like the system suspended his account due to this.

So in other words - if you make charge backs, you can kiss you casino accounts goodbye.

And yes, I agree with Max here - you are an abrasive person to deal with. I suggest you take your complaint elsewhere.

 

[Nifty29]

Just going through the old PAB - I must have overlooked this.


So in other words - if you make charge backs, you can kiss you casino accounts goodbye.

And yes, I agree with Max here - you are an abrasive person to deal with. I suggest you take your complaint elsewhere.

Yeah baby!!.....you got OWNED!!

You can smell these fraudsters a mile away - they are always the one's that go off the deep end at the drop of a hat.

Chargebacks are against forum rules aren't they? Why not save yourself future hassle and kick him to the curb now. We don't need scumbags who commit fraud around here IMO - they cost us ALL in the long run.

 

[Rambeno]

Your posts on the forum focus on the argument about WR, and the $50 that was your future children's inheritance that you "invested" at the bank of iNetBet for them.

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

 

[LHofsdal]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

Very well said. I agree with you, all they needed to do was submit a new set of documents with the same signature. I don't think that is to much to ask from a casino.

LH

 

[ksech]

Future childrens' inheritance? So, I'm assuming (and probably going to make an a$$ out of myself here) you don't CURRENTLY have any children... Thank goodness for that if you are willing to spend money which should go towards the welfare of your children!

Slight derail...
I've noticed several threads lately where "newbies" come on accusing the casinos of indignation towards players, only to find out 5 pages later they've done a chargeback in their past lives , they've been abusive towards CSR and intentionally(?) omit key factors relevant to their complaints...
And they think members here should be sympathetic towards them? Why? If they are willing to be honest and straightforward with the forum members, they will find that many will be willing to "help" them in any capacity they can. I just don't understand this new level of whining (maybe CM should start offering cheese and crackers to go with the "whine"), pissing and moaning.

 

[RedAndi]

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.



Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

Let me first state that in NO WAY am I endorsing anything OP has done or said in this situation.
Reading all this though I do want to chime in with one thing.
He was wrong to call support people "asshole", no doubt.
But reading over their replies I do sense a little bit of brattiness. I understand dealing with ummm..."problem" customers is not easy, but I don't think they had to keep repeatedly referring back to his verbal no-no.
I have to say if I had been bonehead enough to call someone a name and then every time I got an email I was slapped on the hand for it (once should be enough, I think) I would probably get more and more pissy.
I worked in support for a number of years, and while no one ever called me names I did have customers get irate. As support you do what you can and try to make things right. If my boss had caught me continually going back to something a customer said in anger after the fact I don't think they would have been happy.

I guess what I am saying is support should not drop to the same level.
Keep it professional. It just seems like at times things get too personal when it comes to support/customer relations in the online world.
Probably because people are more likely to spout off when they are not face to face.
Just sayin'....

 

[dwindmil1]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

My whole point with this is that the signatures I sent in DID match. I was aware of this and this is why I asked support exactly what more was needed.

And if you look through the emails, you'll see that support said that my documentation will be approved.

If support really thought that my signatures were "totally different" - which they weren't - why on earth would they tell ultimately me that my documentation will be approved?

 

[dwindmil1]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

And everyone is going on about the children's inheritance bit.

It was a jest in bad taste. Just drop it.

And, for what it is worth, we are talking about approximately $130 dollars here (I got lucky when grinding off another portion of my WR).

Yet its not even about the money, as far as I'm concerned. Its about the fact that support has been abrasive, just as another poster above pointed out. Its been about the fact that they confiscated my funds - twice. And its about the fact that I've broken no Terms, violated no rules, was even told that "everything was fine", and now have my account locked.

Again, if you want to ensure you don't have such an abrasive experience - just take your money somewhere else.

 

[vinylweatherman]

My whole point with this is that the signatures I sent in DID match. I was aware of this and this is why I asked support exactly what more was needed.

And if you look through the emails, you'll see that support said that my documentation will be approved.

If support really thought that my signatures were "totally different" - which they weren't - why on earth would they tell ultimately me that my documentation will be approved?

This is where the whole thing started. This is also something that would have been looked at during the PAB, but all the diversions only served to minimise this, and served the casino a great PAB defense on a plate.

We still haven't heard an opinion on these signatures from CM. If both Bryan & Max also think they are different, it ISN'T just a case of the casino staff being "a********" as you stated in two emails.

If you DID think the signatures were the same, why do you contradict this in this extract from one of your emails:-

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

And everyone is going on about the children's inheritance bit.

It was a jest in bad taste. Just drop it.

And, for what it is worth, we are talking about approximately $130 dollars here (I got lucky when grinding off another portion of my WR).

Yet its not even about the money, as far as I'm concerned. Its about the fact that support has been abrasive, just as another poster above pointed out. Its been about the fact that they confiscated my funds - twice. And its about the fact that I've broken no Terms, violated no rules, was even told that "everything was fine", and now have my account locked.

Again, if you want to ensure you don't have such an abrasive experience - just take your money somewhere else.

I didn't think this was a laughing matter given your exchanges with CS and CM.

It was "grand standing" for dramatic effect, and it fell flat on it's proverbial face, achieving the complete opposite to what was intended.