INetBet is terrible, Casinomeister no teeth.

[Nifty29]

The wagering counter thing is bothering me.
Did it really show he had cleared it?
If so was it a mistake in the casino software?
If you do play a game with different wagering req. (like BJ) does the counter self-adjust?

The coupon for the signup bonus obviously doesn't count blackjack at 33% to make the wagering 60x like other RTG coupons I have seen. It certainly would have made the situation a little clearer.

However, the terms of the bonus clearly state that if blackjack is played the wagering increases to 60x. The player obviously didn't read the terms. I guess he could argue he 'thought he had met the 60x' and hence the balance was withdrawable, but he would be the only blackjack player I know who didn't have some idea about how much they had wagered in a session - we are talking about $2000 compared to $6000. Even a slot player has some vague idea of whether they had wagered close to $2000 or $6000.

Anyway, there is no excuse for speaking to customer service reps like that so CM is right - you deserve to be kicked to the curb.

IMO they should return your deposit as you can't generate any winnings from it nor withdraw it yourself.

 

[slotjunkie]

I was going to (one day) make a separate thread for this.
But since this topic is relevant to CM’s comment I will put it here.

Customer service is abusive too.
I have been abused twice in the last few months in casino’s live chat and I have been civil to them 100% of the time.

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

At Bet24 I had a few basic questions like; “Are the games the same for the flash and downloadable casino?” The guys answer to all my questions was something like this; “Use your own eyes and read buddy! Find it out for yourself!” He copied and pasted that sentence over and over spamming me. When I sent management the chat log they replied saying; “We don’t publicly comment on things like this.” I guess they don’t want other people to know that they treat their customers like dirt.

At Virgin Casino the live chat left me waiting for 5+ minutes on a question.
I politely asked; “Hi, are you there?’ The reply was in caps; “SHUT UP! I’M TRYING TO FIND THE INFORMATION TO ANSWER YOUR QUESTION!”
I saved the chat log and emailed management asking what do they intend to do about this. They never replied.

I don’t expect casinos to be down on their knees for their customers but I would expect them to treat us like human beings – not animals.

The rep I had at English Harbour(accredited) wasn't as bad, but she was still rude!
Last week I was playing in a tourney at English Harbour when a rep.
told me they were closing all my accounts because they don't take players from Washington State anymore!
And the rep was rude about it! I wanted to know when because I had just made a deposit and played, but she completely ignored me and said "your accounts will be closed now!"
I told her she was rude and I wanted to talk to a manager, which she refused! With me keeping my cool and being persistent, she finally did get one and he was better!
But they absolutely can be rude sometimes!

I hope you never play with them again!

 

[Nifty29]

....Casinomeister no teeth.

I beg to differ.....

 

[maxd]

Lets say I purchase a TV at your store and proceed to, as you say, call one of your clerks an "asshole", Casinomeister.

Does that give you justification to boot me out of your store? I wouldn't dispute that it does.

Does that give you justification to keep both the TV I purchased, and the money I used to purchase it with however? No.

If you repeat this process several times, repeatedly ignoring requests to complete the transaction under the Terms agreed, and generally waste everyone's time and patience then Yes it pretty much would be justified. Especially since we're talking about $65 here. Consider it compensation paid to those who's time you've wasted.

 

[KasinoKing]

The casinos that done this are not on the accredited list.
Once at Bet24 and another time at Virgin Casino.

What makes you think Virgin is not Accredited?
They certainly are, and have been for quite some time afaik...
(Near the bottom of the page - under WagerWorks Software)

KK

 

[petro]

What makes you think Virgin is not Accredited?
They certainly are, and have been for quite some time afaik...

Yup, I see it now. Thanks for pointing that out KK. At lest we can be sure that one of us is awake.

 

[dwindmil1]

If you repeat this process several times, repeatedly ignoring requests to complete the transaction under the Terms agreed, and generally waste everyone's time and patience then Yes it pretty much would be justified. Especially since we're talking about $65 here. Consider it compensation paid to those who's time you've wasted.

On the contrary to what you are saying, its INetBet support which has wasted everyone's time here. Support has greatly wasted my time indeed; I asked them four times to tell me explicity what more documentation they needed, only to be told that my documentation will be approved.

Because of this I've had to spend my time, filing several disputes with the CDS, and with Casinomeister. This all could have been avoided if support had either put out a proper faxback form or done their job properly to begin with, or have given the benefit of the doubt to the player (me) for showing an extremly good faith effort.

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute. I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Its a further shame because the proper solution to this situation is entirely clear and would only take a minute or two to resolve, and it has not even been suggested by me, but rather by your own community members. At least two of the forum members here think that I should be entitled to my cash balance, but not to be able to play at INetBet in the future. I would consider this to be an amicable solution.

vinylweatherman suggests this:

There is no way iNetbet can risk opening the account again, but the matter of "$100 still in the account" needs closure so that the player no longer has anything to moan about, nor cause to ask for the account to be reopened.

What is the harm in doing something such as this? If you really wish to no longer have me sign up for casinos though CM in the future, that is fine. But, as a matter of principles and ethics, you should stand up for me here.

And tell me, Max, exactly what terms did I break? What requests did I ignore? After all, when the casino informed me that my documentation had issues, all I did was to inquire as to what more I needed to send in to make my documentation proper. And in response to this request, again, I recieved a reply that my documentation was fine and will be approved.

 

[vinylweatherman]

On the contrary to what you are saying, its INetBet support which has wasted everyone's time here. Support has greatly wasted my time indeed; I asked them four times to tell me explicity what more documentation they needed, only to be told that my documentation will be approved.

Because of this I've had to spend my time, filing several disputes with the CDS, and with Casinomeister. This all could have been avoided if support had either put out a proper faxback form or done their job properly to begin with, or have given the benefit of the doubt to the player (me) for showing an extremly good faith effort.

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute. I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Its a further shame because the proper solution to this situation is entirely clear and would only take a minute or two to resolve, and it has not even been suggested by me, but rather by your own community members. At least two of the forum members here think that I should be entitled to my cash balance, but not to be able to play at INetBet in the future. I would consider this to be an amicable solution.

vinylweatherman suggests this:



What is the harm in doing something such as this? If you really wish to no longer have me sign up for casinos though CM in the future, that is fine. But, as a matter of principles and ethics, you should stand up for me here.

And tell me, Max, exactly what terms did I break? What requests did I ignore? After all, when the casino informed me that my documentation had issues, all I did was to inquire as to what more I needed to send in to make my documentation proper. And in response to this request, again, I recieved a reply that my documentation was fine and will be approved.

Laying it on a bit thick, aren't we

This impresses no-one.

It's not about ignoring requests, there was ONE request where you called the CS an a*****e simply for making it.

This confrontational attitude is probably the MAIN reason iNetBet has decided you are not worth the bother.

Had there been no insults, your PAB would probably have had a different result, with iNetBet having to justify their actions when faced with a player with a civil tongue in their head.

The issue with signatures looking different is NOT a trivial one, and the casino has to be satisfied that they are not before proceeding further.
This would have been "sorted" by Max & CM giving independent opinions on these signatures to iNetBet.

 

[dwindmil1]

Laying it on a bit thick, aren't we

This impresses no-one.

It's not about ignoring requests, there was ONE request where you called the CS an a*****e simply for making it.

This confrontational attitude is probably the MAIN reason iNetBet has decided you are not worth the bother.

Had there been no insults, your PAB would probably have had a different result, with iNetBet having to justify their actions when faced with a player with a civil tongue in their head.

The issue with signatures looking different is NOT a trivial one, and the casino has to be satisfied that they are not before proceeding further.
This would have been "sorted" by Max & CM giving independent opinions on these signatures to iNetBet.

According to Max's post above, it is about ignoring requests.

 

[Nifty29]

Its a shame that you've spent time with this issue as well, however Casinomeister made a nice commission off referring me to INetBet, and advertised that they would stick up for players in the event of a dispute., .

Shows how much you know - or rather don't know.

CM is not an affiliate and how much you deposit etc means nothing. The casinos pay a monthly fee for advertising space.

If you are going to slag off your host you might want to consider at least getting your facts straight to begin with.

Can you also point me to where it says CM will always 'stick up for players in the event of a dispute'? He and Max will assist in settling a dispute based on facts provided by both sides, which is not nearly the same thing. Unfortunately, many complaints end up being bogus or involving fraud - which is exactly why CM doesn't just 'stick up for players'.

I would never of taken my money, my future children's inheritance, to INetBet

FFS.

You gambled your children's inheritance.

Nobody forced you, and the fact that you were happy to do so shows just how much importance you place in leaving money for your children anyway.

What total load of BS.

 

[all4greed]

I should add that if I didn't have this supposed layer of protection, I would never of taken my money, my future children's inheritance, to INetBet.

Come on now. You can't be serious..

 

[maxd]

According to Max's post above, it is about ignoring requests.

Yes, and about being abusive to Support, and about being an abrasive PITA (I quote: ''The signature is different because I just don't give a shit enough to produce a good signature for you assholes''), and about being misleading in your representation of the facts in your case, etc.

Furthermore, as I understand it, you are not owed a nickel. You refused to complete your WR, even after the casino reopened your account so you could do so. As such you are not entitled to the winnings derived from the bonus. Also, AFAIK, nothing was actually removed from your balance but your account was locked because you could not or would not supply satisfactory documents and you were flagged as a fraud risk. So this whole issue is basically bullcrap, it's just you being as nasty as you can be about a problem you created in the first place.

Add all this up and it equals one thing: you refused to follow the Terms, failed to provide satisfactory documentation and behaved like a noxious toe-rag. You make it sound as if the casino had some desire to cheat you out of your money but the amount at issue here is $65. They would go through all this to score your $65? Fat chance!

Interestingly I note that in a previous PAB you had somewhat similar issues with another casino, including attempts to use the Pitch-A-Bitch process to blackmail the casino and threatening chargebacks.

The truth is that you are a fraud risk and a singularly unpleasant person to deal with. The casino locked you out because you failed to verify your identity and they simply wanted nothing more to do with you. I understand their sentiments completely.

 

[dwindmil1]

You refused to complete your WR, even after the casino reopened your account so you could do so.

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.

Add all this up and it equals one thing: you refused to follow the Terms, failed to provide satisfactory documentation and behaved like a noxious toe-rag

Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

 

[maxd]

Sorry but if I tell you "so-and-so will approve your documentation in due course" that means they'll look into it and approve them, or not, as is appropriate. This is basic English comprehension, since when did that become a problem for you? Never mind, sorry I asked.

You want to know the Terms you violated? Go back and read them yourself, or ask the casino people if they are willing to waste more time on you. I'm not, and that is but a small part of this issue, so you're on your own for that. Attach Removed (Old not found)

 

[vinylweatherman]

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.



Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

After 3 "beats around the bush", they DID finally tell you what was needed.

For security we have asked you to supply a form that carries a signature that matches your ID

Your initial response to this request was

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

This immediately makes them think you are "up to something", and are trying to divert attention from this discrepancy by being rude and abrasive, and trying to steamroller them with "rapid fire" threats to escalate this.

This is the last email I will be sending before filing as many disputes as I possibly can.

There are also the specific insults:-

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

Luke, now you're being a real asshole.

Your posts on the forum focus on the argument about WR, and the $50 that was your future children's inheritance that you "invested" at the bank of iNetBet for them.

You also go on about how they promised to approve your documents, yet almost NOTHING about why iNetBet think your signatures don't match.

This makes me suspect that THIS is what you are trying to divert attention away from, the signatures. I would have thought this would be the CRUX of the matter, and something that needs to be "sorted" before any arguments about WR and "piss poor" service.

WHY are these signatures APPEARING to be different to a third party observer. One is when you signed your ID, and another when you signed the form.

Let's say your bank is presented with a cheque from your account for $10,000; and the signature on your ID is what they have on record, and the one on the cheque is as "different" from this as the one you supplied to iNetBet on that form. Would you be perfectly happy for your bank to let this level of "difference" pass, and pay out the $10,000 without question?

 

[Nifty29]

Wow. I didn't realize he said a-hole twice.

Does that mean inetbet has 2 a-holes?

Gotta be worth a call to Ripley's Believe It Or Not.

Sits don't match = scammer

 

[Casinomeister]

Just going through the old PAB - I must have overlooked this.

We also received a credit card fraud notification against him from Iovation (a company that does check on players)...

It looks like the system suspended his account due to this.

So in other words - if you make charge backs, you can kiss you casino accounts goodbye.

And yes, I agree with Max here - you are an abrasive person to deal with. I suggest you take your complaint elsewhere.

 

[Nifty29]

Just going through the old PAB - I must have overlooked this.


So in other words - if you make charge backs, you can kiss you casino accounts goodbye.

And yes, I agree with Max here - you are an abrasive person to deal with. I suggest you take your complaint elsewhere.

Yeah baby!!.....you got OWNED!!

You can smell these fraudsters a mile away - they are always the one's that go off the deep end at the drop of a hat.

Chargebacks are against forum rules aren't they? Why not save yourself future hassle and kick him to the curb now. We don't need scumbags who commit fraud around here IMO - they cost us ALL in the long run.

 

[Rambeno]

Your posts on the forum focus on the argument about WR, and the $50 that was your future children's inheritance that you "invested" at the bank of iNetBet for them.

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

 

[LHofsdal]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

Very well said. I agree with you, all they needed to do was submit a new set of documents with the same signature. I don't think that is to much to ask from a casino.

LH

 

[ksech]

Future childrens' inheritance? So, I'm assuming (and probably going to make an a$$ out of myself here) you don't CURRENTLY have any children... Thank goodness for that if you are willing to spend money which should go towards the welfare of your children!

Slight derail...
I've noticed several threads lately where "newbies" come on accusing the casinos of indignation towards players, only to find out 5 pages later they've done a chargeback in their past lives , they've been abusive towards CSR and intentionally(?) omit key factors relevant to their complaints...
And they think members here should be sympathetic towards them? Why? If they are willing to be honest and straightforward with the forum members, they will find that many will be willing to "help" them in any capacity they can. I just don't understand this new level of whining (maybe CM should start offering cheese and crackers to go with the "whine"), pissing and moaning.

 

[RedAndi]

This is not true. I played off another significant portion of the WR after my account was reopened before deciding to take a break from casino play. If I was told that I needed to have completed the WR by a specific date, I would have done so, but was not even told this.



Now, come on Max. Since you didn't respond to the question I asked above, I'll ask my question again:

What Terms did I not adhere to?

I thought I put this dog to rest a long time ago, but with respect to satisfactory documentation, I have gone though the various email exchanges I have had with support. Below is a copy and paste of several of the email exchanges I had with support, to ultimately be told that my documentation "will be approved":

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Yes, you told me several times you needed additional information, WHICH I HAVE GIVEN YOU.

If you STILL think I need to provide you with additional information, you'll need to tell me precisely what is needed.


Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Regards,

CSR Luke
iNetBet Support

Me:
Not to mention the fact that you closed my account without my consent and attempted to confiscate the money I had in there.

Between that, asking me for ridiculous amounts of information, all of which I have graciously furnished, and STILL maintaining that I have done something wrong, it is you who being the incredibly unreasonable one here, not me.

Now, I need you to tell me, immediately, what more I must provide you information wise, or to finalize your verification of my account.

Support:
"dwindmil1",

We have told you several times that we need some additional info to complete the verification process. You decided to call us 'assholes' when we tried to help: "The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

I suggest that you go back and read the mails, follow the instructions, and submit the correct forms rather than sending abusive emails.

Me:
Luke, now you're being a real asshole. Ignoring your customer's emails - real classy. This is the last email I will be sending before filing as many disputes as I possibly can. I have generously given you everything you have asked me for, and yet you continue to offer me piss poor service and to ignore me. Again, for the last time, I want an itemized list of every other piece of my personal information you want - I think you'll find that I've already provided you with much more than you need.

Now, if I don't get a response to THIS email I will be filing as many as disputes as I possibly can with the proper authorities, because as it stands right now you are being abusive toward and ignoring a valued customer.


Support:
Dear "dwindmil1"
I am sorry but why are you trying to defer this to us?
We have told you exactly what is needed but you seem determined not to send us this.
Until we receive this information (which we ask all players for when withdrawing) we cannot verify your account.
We await these details from you.

Me:
I'm sick of this. I have sent you EVERYTHING that you have asked for, and when I ask you to please clarify what else you need, you keep on telling me that you have already told me everything that is needed, although I HAVE sent in everything that is needed.

In fact, it is who you seem determined not to tell me exactly what is needed

I'm filing a CDS dispute, however I will withdrawal it if you come to your senses and tell me PRECISELY what is needed that I have NOT yet sent in.

Support:
Hi "dwindmil1",

Thanks for your mail.

I am unsure what exactly it is that you are 'sick of'.

For security we have asked you to supply a form that carries a signature that matches your ID, you took exception to this which seems a little unreasonable, furthermore you used abusive language which was completely uncalled for.

Perhaps you would like to tone down the tone of your emails and your aggressive attitude, then we may be able to work together to help you get your form completed correctly.

We're here to help you but cannot do so if you choose to bombard us with abuse.

Me:
Luke, this is where you're wrong. I have provided you with TWO forms that match my ID. I didn't take exception to this, indeed it is you who have taken exception to the fact that I HAVE provided you with this information.

Now, if you'll like to tell me what I HAVE NOT yet sent in to you that you need, I'll provide it. But at this point you've been unable to do that.

I still have a CDS dispute pending, if you want to sort this out without their involvement you'll need to tell me what PRECISELY you need that I have not already given you

Support:
Hi "dwindmil1",

We have not ignored a single one of yours mails despite your insistance on using a rude tone and abusive language.

We have asked the Accounts Team to check over your documentation again, they will approve your documentation in due course.

May I also remind you that you have not met the wagering requirement for a withdrawal, I believe we pointed this out previously.

If you require any further assistance please let us know.



So as you can see, Max, your claim that I have provided unsatisfactory information is false. I asked support on more than five occasions to tell me precisely what it was that I either did not do correctly, or for what more I needed to provide and was never given a clear answer. As another user stated above, support definitely did a good deal of "beating around the bush" here. And to this day, quite honestly, I STILL do not know what more support needed from me, as I abided to their every request. I think it is not too difficult to see why such a poor quality of service would get any reasonable person upset. And, to top it off, in the last email I ever recieved from support regarding my documentation I was told that my documentation will be approved.

Let me first state that in NO WAY am I endorsing anything OP has done or said in this situation.
Reading all this though I do want to chime in with one thing.
He was wrong to call support people "asshole", no doubt.
But reading over their replies I do sense a little bit of brattiness. I understand dealing with ummm..."problem" customers is not easy, but I don't think they had to keep repeatedly referring back to his verbal no-no.
I have to say if I had been bonehead enough to call someone a name and then every time I got an email I was slapped on the hand for it (once should be enough, I think) I would probably get more and more pissy.
I worked in support for a number of years, and while no one ever called me names I did have customers get irate. As support you do what you can and try to make things right. If my boss had caught me continually going back to something a customer said in anger after the fact I don't think they would have been happy.

I guess what I am saying is support should not drop to the same level.
Keep it professional. It just seems like at times things get too personal when it comes to support/customer relations in the online world.
Probably because people are more likely to spout off when they are not face to face.
Just sayin'....

 

[dwindmil1]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

My whole point with this is that the signatures I sent in DID match. I was aware of this and this is why I asked support exactly what more was needed.

And if you look through the emails, you'll see that support said that my documentation will be approved.

If support really thought that my signatures were "totally different" - which they weren't - why on earth would they tell ultimately me that my documentation will be approved?

 

[dwindmil1]

Let me see. I have 5 sons and 9 grandchildren. $50 in a savings account for 10 years. Lets say a rate of return of 10% and compounded annually. It would net somewhere around $130 in 10 years. Exactly how much are you planning to leave your "future" children?

I tell you now how my wife and I have control over our gambling. Pay your bills. Feed and clothe your family. Tend to any medical needs. Put some aside for any emergencies that may arise. THEN AND ONLY THEN if you have some left over to play with, have fun! Spend only that amount you determined before you go into the casino or poker room.

This being said....you ought to properly be ashamed of yourself if you are truly gambling with your children's inheritance. I tend to think its more grand-standing for you than anything else. All that had to happen here was for you to be pointed to the terms and conditions, which you should have read and been aware of BEFORE trying to withdraw (I always check one last time), and then the issue of your signature? Dude, all you had to do was send in the second set with a proper signature, play out the WR and leave with your children's inheritance. Its a matter of self-control which you appear to have very little of. Period.

(We're still laughing over the "investment at the iNetbet Bank" mention!)

And everyone is going on about the children's inheritance bit.

It was a jest in bad taste. Just drop it.

And, for what it is worth, we are talking about approximately $130 dollars here (I got lucky when grinding off another portion of my WR).

Yet its not even about the money, as far as I'm concerned. Its about the fact that support has been abrasive, just as another poster above pointed out. Its been about the fact that they confiscated my funds - twice. And its about the fact that I've broken no Terms, violated no rules, was even told that "everything was fine", and now have my account locked.

Again, if you want to ensure you don't have such an abrasive experience - just take your money somewhere else.

 

[vinylweatherman]

My whole point with this is that the signatures I sent in DID match. I was aware of this and this is why I asked support exactly what more was needed.

And if you look through the emails, you'll see that support said that my documentation will be approved.

If support really thought that my signatures were "totally different" - which they weren't - why on earth would they tell ultimately me that my documentation will be approved?

This is where the whole thing started. This is also something that would have been looked at during the PAB, but all the diversions only served to minimise this, and served the casino a great PAB defense on a plate.

We still haven't heard an opinion on these signatures from CM. If both Bryan & Max also think they are different, it ISN'T just a case of the casino staff being "a********" as you stated in two emails.

If you DID think the signatures were the same, why do you contradict this in this extract from one of your emails:-

The signature is different because I just don't give a shit enough to produce a good signature for you assholes.

And everyone is going on about the children's inheritance bit.

It was a jest in bad taste. Just drop it.

And, for what it is worth, we are talking about approximately $130 dollars here (I got lucky when grinding off another portion of my WR).

Yet its not even about the money, as far as I'm concerned. Its about the fact that support has been abrasive, just as another poster above pointed out. Its been about the fact that they confiscated my funds - twice. And its about the fact that I've broken no Terms, violated no rules, was even told that "everything was fine", and now have my account locked.

Again, if you want to ensure you don't have such an abrasive experience - just take your money somewhere else.

I didn't think this was a laughing matter given your exchanges with CS and CM.

It was "grand standing" for dramatic effect, and it fell flat on it's proverbial face, achieving the complete opposite to what was intended.