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I have been sent money twice by an online casino

Discussion in 'Online Casinos' started by threescatters, Dec 7, 2012.

    Dec 7, 2012
  1. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    For one withdrawl, they have sent me the same amount again today as when I got it for the first time yesterday.

    Has this ever happened to anyone else? It must have done I guess, I cant be the first!

    It's not a HUGE amount (about £500) but its certainly not twenty quid either. They are an accreddited casino and I will be giving it back as it is the right thing to do and they have always been fair to me. Just about to contact the rep on here. I am using the rep through casinomeister for this as its a bit of a strange issue. It is either Red Flush or La Vida I cant remember which one, I will look at the banking pages now.

    EDIT : It's casino la vida, and Ive pmd the rep. Weird!
     
    4 people like this.
  2. Dec 7, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Ive been overcredited by error. I just sent it back and received a thanks
     
    1 person likes this.
  4. Dec 7, 2012
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It has happend to me twice. the right thing to do is contact the casino and return it. It can happen when a batch withdrawal run fails mid way through, and they have to unpick it and get it finished. Sometimes a payment that seems to have failed actually made it through, so the player ends up getting paid twice. Players certainly agree that when the casino ends up getting paid twice on a deposit, they should give the duplicate back.
     
    1 person likes this.
  6. Dec 7, 2012
  7. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    I agree with you guys and have contacted the rep expressing my desire to return this money, I am just wondering how to do it.
     
  8. Dec 7, 2012
  9. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Have happend to me also before, but much smaller amount though.
    Didnt even notice it... :eek:
     
  10. Dec 7, 2012
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    How did you receive it? If its skrill just send it back to the address from whence it came. If it came via bank, i certainly wouldnt pay the fees for their error. Ask the rep if they have a pmp and if its bank deduct the fees from the total. Imo they should eat the associated fees
     
  12. Dec 7, 2012
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It's happened to me as well. I just deposited in the casino, and they removed the duplicate payment. It was not a large sum.
     
    2 people like this.
  14. Dec 7, 2012
  15. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    Rep contacted me saying the finance team will be in contact. That hasnt happened yet but moneybookers contacted me and requested my permission to send the money back which I granted and it has now left my account and is back with them.
     
    1 person likes this.
  16. Dec 7, 2012
  17. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Very honest of you threescatters-honesty is always the best policy :thumbsup:
     
    2 people like this.
  18. Dec 7, 2012
  19. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Kudos to you for returning it... :)

    Nate
     
    1 person likes this.
  20. Dec 7, 2012
  21. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    hi

    i once had the same happen to me off grand hotel when they were mini vegas group...they sent £860 twice. i contacted them and they asked can i make a debit card deposit to them of the same amount, and then they would take away my balance. they give me £50 as a good will gesture. but i lost it straight away...
     
  22. Dec 7, 2012
  23. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    Thanks for all the replies guys.

    It must be karma, but after sending the money back I have had a few deposits to play and hit a nice win woohoo!
     
  24. Dec 7, 2012
  25. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    And to add to the karma, I received a very nice £50 bonus from the rep for sending the money back. Away to try battlestar galactica now
     
    2 people like this.
  26. Dec 7, 2012
  27. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Great stuff there ThreeScatter big kudos :thumbsup:

    I had similar thing happen with 32RED. I asked if they could send my withdrawal to Skrill. But a mixup with deposits. I was told could only be sent to my visa card.

    They then got back to me from Banking as I contacted them. Helped me out quick and apologized and of course could have it to my Skrill.

    By mistake they sent around 200$ to my card as well. So I contacted them about it. They did so great service. Money was in my bank account within half hour. And also Skrill went through quick.

    I was told that because of waiting a day in regards to problems I could keep them :eek: That was over the top great service from 32RED last year. Reason I have become very loyal towards them. Not one single month I do not deposit.

    I had around minus of 2000$. That has also changed around now. As had some good winnings this year. Still minus though hehe.

    But big kudos to 32red from here. I never got to thank them here at casinomeister. Or did I in another thread? Oh well one extra time will not hurt :D
     
    1 person likes this.
  28. Dec 7, 2012
  29. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi,

    Due to an unforeseen technical error, our withdrawals system had processed some of our players withdrawals more than once in the last 2 days. We have located and fixed the error and do not foresee any further problems in future.

    We are busy making contact with affected players and we will gladly reimburse all players for any costs incurred for in resolving this error. All affected players are welcome to contact the Customer Service team at RedFlush Casino via chat, email or call and we will gladly assist with queries you may have.

    On behalf of the casino, I would like to apologize to all our valued players that have been inconvenienced by this error and would like to thank them for their patience and co-operation in resolving the matter.

    Its the season for winning - Seasons Winnings is here!

    Regards
     
    3 people like this.
  30. Dec 7, 2012
  31. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    I hope they all send it you back no problems RedFlushHost. There were no costs for me at all, moneybookers just reversed the transaction when I gave it the green light.

    As someone in this thread already said if a player is double charged for a deposit they would go mental so I really hope everyone pays up easily for you. It will be bad karma for anyone that doesnt.

    Scatters
     
  32. Dec 8, 2012
  33. Jinn

    Jinn Experienced Member webmeister

    Occupation:
    Webmaster
    Location:
    I.S.S.
    Everybody seems to agree that an accidental £500 should be returned.

    Now what if a site accidentally gave you £500,000 into your bank account?

    Quickly make a large withdrawal and move to a tropical island? Or still choose to return it, and then dream of all that could have been...

    Just wondering :)
     
  34. Dec 8, 2012
  35. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I logged into the casino once a few years ago (I think it might have been 32Red but I can't remember) and there was 50 bucks worth of bonus money in my account for no reason. I contacted the rep via live chat and found out it was credited by mistake somehow.

    I said, well you'd better take it out before I start clicking the spin button. I'm gonna click it.... I'm gonna click it! :p

    She said "Don't worry about it. Just keep it." lol
     
  36. Dec 8, 2012
  37. Osloking

    Osloking Quit Gambling

    Occupation:
    Melodies :3
    Location:
    Norge or NO-WAY!
    i remember few years ago, the bank made ​​a mistake and my bank account was credited with 350.00kroner (around 60.000$) i checked my balance and i was in shock, I thought my rich uncle in us sent some beer money :D 24h later the bank called me and said they made a big mistake and its good that i didnt use any of it..received no "bonus" for the honesty :p
     
  38. Dec 8, 2012
  39. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    It's good indeed. There was a couple of cases here in Canada where some unsuspecting people got large sums of money transfered to their bank accounts by mistake and they got in serious legal trouble for using it.

    If it happens to you, do not touch the money, it's not yours.
     

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