Casino Complaint HofmannEs VS Fortune Room Casino

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
yes, but they can do


like you posted before "What's wrong with claiming multiple bonuses at different casinos of the same group? If it is not prohibited by casinos' terms- then it is allowed."

it´s prohibited by some groups terms, the posted here was only examples, but actually are more groups applying that rule

I don't think that was the reason to confiscate 300 euro of player's own deposits. Or it was?
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
I don't think that was the reason to confiscate 300 euro of player's own deposits. Or it was?

i also don´t think that can be used to confiscate deposites
winnings in some cases yes, deposites no.

in any case, i don´t agree any casino to confiscate deposites, winnings confiscated and deposites returns to player yes, in case of broken rules, multiple accounts etc...

and is 100% sure that they confiscated player´s own deposites only because of that?
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I don't like the idea of casinos confiscating deposits, especially from people who have been 'accused' of account fraud and have no means of redressing this. Not all gamblers are members of forums. There have been a few grumbles about this casino group and I wont ever play there. I would have loved to have known the Ops full story, I do hope he/she decides to PAB as Max has made this avenue still open to him/her
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
I don't like the idea of casinos confiscating deposits, especially from people who have been 'accused' of account fraud and have no means of redressing this. Not all gamblers are members of forums. There have been a few grumbles about this casino group and I wont ever play there. I would have loved to have known the Ops full story, I do hope he/she decides to PAB as Max has made this avenue still open to him/her

i also think that in ANY "irregular" cases, deposites should be returned, winnings confiscated and accounts closed

to be honnest
i have played there
i continue playing

never got 1 problem
the 2 times that i cashed out i was paid, in the usual 48 hours (except weekends)

the only thing that i dont like there is, everytime that i made a withdrawal, i stay at least 2 months without receive any "exclusive deposit bonus"

all the rest, i dont have 1 finger to say bad of them
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The situation is kinda absurd. We must believe FL because we must believe Maxd because we must believe Casinomeister. All this has nothing to do with KNOWLEDGE.

One thing I know is that you are not interested in the case, you are only interested in throwing your crappy accusations and inuendos around to cause whatever damage you can. For the next 30 days you are cordially invited to do it elsewhere. This is your third and final time for this same infraction on the forums: next time you're history.

.... maybe Bryan would do well to check the OPs IP against former members....

Bryan is at G2E in Vegas so ... maybe later on the IP investigation.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Actually you DON'T KNOW if FL are conning players or not. All you know is that Maxd approves all FL's actions. Can we say that FL never lies because of that? Yes, only if we can be 100% sure that Maxd never lies. Did not mean to say something against Maxd personally- but is there a person on this planet of whom we can 100% sure say- he NEVER (under no circumstances) lies?
The situation is kinda absurd. We must believe FL because we must believe Maxd because we must believe Casinomeister. All this has nothing to do with KNOWLEDGE.

Only the most gullible of people would believe everything everybody says. I take everything I hear with a grain of salt and I prefer to form my own opinions as best I can with what knowledge I do have.

You are correct, it's safe to say that with the knowledge I have I can't say with 100% certainty that any casino isn't "conning" players whether it's FL or 32Red or any other. And I can't say with 100% certainty that Max isn't occasionally lying or that Bryan isn't building casino reputations solely for his own benefit. I also can't say with 100% certainty that my mother actually gave birth to me or that someone isn't sneaking into my apartment while I'm at work and using my toothbrush. The only option we have is to make the most logical assumptions based on history, reputation and the fact that there's no weird flavour on the bristles.

The situation isn't nearly as absurd as you may think. Nobody says you have to believe anyone. You can assume everyone who speaks to you is lying if you like. Nobody is forcing you to play at any casino that you feel might try to steal your money. We're all forming our opinions based on the same information but it's not exactly absurd for other people's not to agree with yours.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I don't like the idea of casinos confiscating deposits, especially from people who have been 'accused' of account fraud and have no means of redressing this. Not all gamblers are members of forums. There have been a few grumbles about this casino group and I wont ever play there. I would have loved to have known the Ops full story, I do hope he/she decides to PAB as Max has made this avenue still open to him/her
I also would like to see the OP do a PAB.
If he IS innocent, that is probably the ONLY way to redeem himself...

KK
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
Hi everyone

This case does not relate to multiple accounts and/or bonuses.

I have sent Max the details of why the account was locked and we will wait to see if the OP lodges a PAB.

Regards

Wim

PS: Rokker85 - I will certainly get back to you today. I am just waiting for more information from our Player Security guys.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi everyone

This case does not relate to multiple accounts and/or bonuses.

I have sent Max the details of why the account was locked and we will wait to see if the OP lodges a PAB.

Regards

Wim

PS: Rokker85 - I will certainly get back to you today. I am just waiting for more information from our Player Security guys.

(slight derail )

hi wim , can you clarify that your group is now taking on euro palace casino as from oct next month ???
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
(slight derail )

hi wim , can you clarify that your group is now taking on euro palace casino as from oct next month ???

Hi

Yes, we are proud to announce that Euro Palace will be part of the Fortune Lounge Group as from 1 October.

We are looking forward to welcoming the valued Euro Palace players into our fold and players will enjoy a month of incredible giveaways, fantastic promotions and great tournaments..

Regards

Wim
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi

Yes, we are proud to announce that Euro Palace will be part of the Fortune Lounge Group as from 1 October.

We are looking forward to welcoming the valued Euro Palace players into our fold and players will enjoy a month of incredible giveaways, fantastic promotions and great tournaments..

Regards

Wim

Well you guys let the cat out of the bag 2 months ago. I received a snail mail from Euro Palace with some promo but the envelope had the logo Fortune Lounge printed on it. I did ask support but they denied Euro Palace was part of the FL group.
 

Barbie61

Dormant account
Joined
Sep 26, 2013
Location
Hertfordshire
Help with speeding the verification process to receive winnings

Hi

This is unrelated to Hoffman, but just hoping to get some help. I am very nervous that I am being stalled. Sent in my docs duly notarised - it was 5 days before o was informed of the notarisation redirect. User name barbie61. Any help gratefully received.


Barbara





Hi everyone

This case does not relate to multiple accounts and/or bonuses.

I have sent Max the details of why the account was locked and we will wait to see if the OP lodges a PAB.

Regards

Wim

PS: Rokker85 - I will certainly get back to you today. I am just waiting for more information from our Player Security guys.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Hi

This is unrelated to Hoffman, but just hoping to get some help. I am very nervous that I am being stalled. Sent in my docs duly notarised - it was 5 days before o was informed of the notarisation redirect. User name barbie61. Any help gratefully received.


Barbara

Send the rep a PM Barbie :thumbsup:
 

Barbie61

Dormant account
Joined
Sep 26, 2013
Location
Hertfordshire
Thanks for responding mimi

Hi mimi

I'm a newbie on forums. What is a PM? Is the rep Wim? I think I thought I was sending to him.
I was playing on royal vegas which I understand is part of fortune lounge. I have £2000 to withdraw
Which I really need to be paid. They seem highly thought of but feel I'm getting the runaround. :)


Send the rep a PM Barbie :thumbsup:
 
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