GUTS squad promos

[Dinahnana]

Anyone who got then the $7.50 spins?

@osulle....understand your point and would agree any time with regards to the gifted horse, but these spins were not FREE.... wagering 1,000's to get them at some decent value is far from FREE!

I know I wagered over €1,000 to get my 50 spins at a .50 value (cost would be €25) so coming out with €6.70 approx pissed me right off. I would have been glad to make €20 or more. Danchop at least made €250 from €125 value spins. I am just saying. My perspective is all

 

[Harry_BKK]

I know I wagered over €1,000 to get my 50 spins at a .50 value (cost would be €25) so coming out with €6.70 approx pissed me right off. I would have been glad to make €20 or more. Danchop at least made €250 from €125 value spins. I am just saying. My perspective is all

Now i understand where you are coming from and agree with you. Sorry, misunderstood you there first. Would be just as p*ssed.

I am super rarely lucky with Free Spins, hardly ever get over 50% RTP, i am always happy just to make it to the initial value of the Free Spins.

 

[Dinahnana]

Now i understand where you are coming from and agree with you. Sorry, misunderstood you there first. Would be just as p*ssed.

I am super rarely lucky with Free Spins, hardly ever get over 50% RTP, i am always happy just to make it to the initial value of the Free Spins.

Not a problem Harry. I am rarely lucky with them myself but 30% or so (I could be wrong because maths isn't my strong point) is really bad and I rarely get free spins that are worth more than the lowest bet level.

 

[Harry_BKK]

Not a problem Harry. I am rarely lucky with them myself but 30% or so (I could be wrong because maths isn't my strong point) is really bad and I rarely get free spins that are worth more than the lowest bet level.

26.8% to be exact...that is shambolic but nothing new lately on any game provider.

I deposited last time 2 days ago and had a 15.8% RTP on my first 100 spins @ $1.50 on TS2 ....my worst start ever, first deposit of the day, 150$ nearly gone in less than 10 minutes.

 

[Dinahnana]

26.8% to be exact...that is shambolic but nothing new lately on any game provider.

I deposited last time 2 days ago and had a 15.8% RTP on my first 100 spins @ $1.50 on TS2 ....my worst start ever, first deposit of the day, 150$ nearly gone in less than 10 minutes.

True. I hope Yits reads this I have lost deposits very fast on Ts2 with very bad RTPs. My RTP for 2016 was very bad and only improved in the last two weeks and that started from freebies and a €20 deposit at Sky Vegas. It's a weird weird world.

 

[Jasminebed]

I wagered the 10K plus. My spins were credited at $2.50, and the email said bet level 10.

I'm with CS right now.

This is a huge difference in value.

Yes you were eligible for 50 free spins in level 10. One spin is worth 2.50. If you disagree please send an email to [email protected].

You can be certain I disagree.

 

[miksaxxx]

I wagered the 10K plus. My spins were credited at $2.50, and the email said bet level 10.

I'm with CS right now.

This is a huge difference in value.



You can be certain I disagree.

I would also disagree.

Is this somekind of " GiG Q4 2016 " maximum revenues?

Atleast i dint deposit anything last week there. I am still some kind of " thinking mode ".

I did deposit to Rizk and Betsson. My wheel of Rizk and cashback gived more to me ..

 

[mattsgame]

I wagered the 10K plus. My spins were credited at $2.50, and the email said bet level 10.

I'm with CS right now.

This is a huge difference in value.



You can be certain I disagree.

Hmmm, I played my spins without even thinking about this.. But somehow I had 60 free spins at $1.25 ... there was no 60 spins at bet level 5 in the promotion....

 

[Harry_BKK]

Bet level 10 = 2.5 per spin buddy

I will paypal all my deposits in 2017 to one lucky CM'er if they credit 7.5 spins

Pmd you my paypal details

I wagered the 10K plus. My spins were credited at $2.50, and the email said bet level 10.

I'm with CS right now.

This is a huge difference in value.



You can be certain I disagree.

Good news for Jon - you can keep your deposits

Bad news for all that wagered 10K - spins are @ $2.50 ....and as i expected the promo team had no clue that level 10 on Quickspin is $7.50


Jazzy - i have chat transcripts where the CS agent confirmed with the promo team that they are @ $7.50. PM me if you want them!

I deleted them but can recover them from Hotmail.

 

[Harry_BKK]

Jazzy - that promo was discussed here: https://www.casinomeister.com/forums/threads/worst-christmas-calendars-ever.76543/

You can see there as well that they confirmed $7.50

 

[Harry_BKK]

I would also disagree.

Is this somekind of " GiG Q4 2016 " maximum revenues?

Atleast i dint deposit anything last week there. I am still some kind of " thinking mode ".

I did deposit to Rizk and Betsson. My wheel of Rizk and cashback gived more to me ..

LMAO miksaxxx .... first a Christmas Calendar with a progress bar that would never or hardly move and an absolutely unreachable and not achievable MINI car as top prize and now a promo where they promise level 10 on a Quickspin slot yet they give level 6

 

[Jd666]

26.8% to be exact...that is shambolic but nothing new lately on any game provider.

I deposited last time 2 days ago and had a 15.8% RTP on my first 100 spins @ $1.50 on TS2 ....my worst start ever, first deposit of the day, 150$ nearly gone in less than 10 minutes.

£100 yesterday lost on this on 60p bets, 2 x bonus and highest win on those was 6.60, one 2 reel shit storm which gave me 3 quid odd. Got 5 x Val with wilds within 1st ten spins and nothing else, only 5OAK were 10,J,Q
This morning, £52 gone on 60p bets on same site, no bonus and a 1 reel shitstorm which paid naff all.
Highest win 4 quid.
Make no wonder I dont hardly touch MG anymore.
Just glad it was from proceeds from free spins on a Caddell site

 

[danchop]

well my first ever withdrawl from guts because of the free spins...$1000 hoping its a good sign for the new year,they still owe me quite a few thousand more

 

[Jasminebed]

well my first ever withdrawl from guts because of the free spins...$1000 hoping its a good sign for the new year,they still owe me quite a few thousand more

Dan, I saw you earlier post, so you must have wagered 10K to be credited spins @2.50, as I was, instead of the 7.50 it should have been.

I'd message Yits and send an email to [email protected] as well, $250 worth of wager free spins is not an insignificant amount.

While it was an attractive bonus, it was still minus EV for the player. There was some aknowdegment of the cock-up, as I saw when I logged in that players that had managed $5K in wagering, there was no level 6, so they got 60 spins @ 1.25, instead of 50.

Now that means I got LESS relatively for wagering twice as much.

Guts know they messed up.

Everyone messes up from time to time. Just make it right for the players that qualified. Have your promo team check things closer before the next bonus. I deposited and played in good faith, I expect the same in return.

 

[mimi26]

LMAO miksaxxx .... first a Christmas Calendar with a progress bar that would never or hardly move and an absolutely unreachable and not achievable MINI car as top prize and now a promo where they promise level 10 on a Quickspin slot yet they give level 6

Here lies the problems, you cant have a promo team that know sod all about the games, I am so over GUTS at the moment, their promos are awful (not forgetting the very GENEROUS Xmas Calendar) , being a squad member offers you sod all! still waiting for first exclusive offer and the free spins they offer at 10p are just an insult when you have lost thousands, I complained on live chat about these free spins and was told sometimes they are for 20p!

And now we have this offer that has basically false advertised just what you are wagering your money for, they need to pull their socks up fast

just how many people did drive of with a mini?

 

[brianmon]

They should employ Me, Harry, Jono and a couple of others as Promotions Proof-Readers.

We'd sussed it out last week

 

[danchop]

Dan, I saw you earlier post, so you must have wagered 10K to be credited spins @2.50, as I was, instead of the 7.50 it should have been.

I'd message Yits and send an email to [email protected] as well, $250 worth of wager free spins is not an insignificant amount.

While it was an attractive bonus, it was still minus EV for the player. There was some aknowdegment of the cock-up, as I saw when I logged in that players that had managed $5K in wagering, there was no level 6, so they got 60 spins @ 1.25, instead of 50.

Now that means I got LESS relatively for wagering twice as much.

Guts know they messed up.

Everyone messes up from time to time. Just make it right for the players that qualified. Have your promo team check things closer before the next bonus. I deposited and played in good faith, I expect the same in return.

im sort of stuck in the position that my free spins led on to better things(a $1000 withdrawl)and i saw the promo pop up whilst i was playing last week and didnt think twice about what dollar value the spins had,apart from 10x seemed a lot.
Now how many other sites have given such a incentive?
I didnt even have to deposit to get my 10 grand through as i was already playing on a $50 deposit from days earlier that just kept going and going until new years eve.
I dont know, im fairly new, but ive been playing quite a few different sites last couple of years and guts seems to work well for me,theres been plenty of times i could have withdrawn well in positive...one being over $6000 but i was greedy...
This is my first withdrawl, and also ive been accepted into the gang so im now loyal to guts and will not tolerate negative spin

 

[Harry_BKK]

im sort of stuck in the position that my free spins led on to better things(a $1000 withdrawl)and i saw the promo pop up whilst i was playing last week and didnt think twice about what dollar value the spins had,apart from 10x seemed a lot.
Now how many other sites have given such a incentive?
I didnt even have to deposit to get my 10 grand through as i was already playing on a $50 deposit from days earlier that just kept going and going until new years eve.
I dont know, im fairly new, but ive been playing quite a few different sites last couple of years and guts seems to work well for me,theres been plenty of times i could have withdrawn well in positive...one being over $6000 but i was greedy...
This is my first withdrawl, and also ive been accepted into the gang so im now loyal to guts and will not tolerate negative spin

So everyone has to keep "schtumm" because you got lucky and made your first ever withdrawal after losing thousands to them??

Many other sites had much better incentives over the New Year days, Guts had one of the worst. The reward equaled 1.25% of the wagered amount and that in Free Spins, where you might end up with a good amount but mostly it will be a miss and you get only a few bucks from the spins.

On top they advertised bet level 10 on a Quickspin slot, which is clearly a $7.50 bet and not a measly $2.50. Hence, most players who went for the challenge were expecting, and deservedly so, a much better reward.

Wishing you all the best at Guts and hope you won't be joining the many CM members, who have been badly disappointed by them.

 

[mac72]

Look regardless if it's GUTS or any other Casino, this isn't a negotiation or a matter to go cap in hand about. You were offered something which required your participation (10k wagering for the highest level) and that highest level got you spins at level 10 @7.5 a spin. If they messed up internally let them deal with that internally but i wouldn't be budging until i got what was offered and i wouldn't be thanking anybody when i did get it either. As it is GUTS the fact its a mess doesn't surprise me at all.

Some of you guys aren't playing for pennies and i don't know why you bother with these shit offers from this outfit (and when you get them aren't even able to play the games due to lag/disconnection), i just had a £1000 deposit 50% bonus (5 times wagering on the 500 bonus =2500) from Mr Green, thats a proper offer, games played smooth as anything, cashed out £1400 and paid immediately.

 

[mimi26]

So everyone has to keep "schtumm" because you got lucky and made your first ever withdrawal after losing thousands to them??

Many other sites had much better incentives over the New Year days, Guts had one of the worst. The reward equaled 1.25% of the wagered amount and that in Free Spins, where you might end up with a good amount but mostly it will be a miss and you get only a few bucks from the spins.

On top they advertised bet level 10 on a Quickspin slot, which is clearly a $7.50 bet and not a measly $2.50. Hence, most players who went for the challenge were expecting, and deservedly so, a much better reward.

Wishing you all the best at Guts and hope you won't be joining the many CM members, who have been badly disappointed by them.

Well said Harry, so what if you won £250 from them free spins, if they had been at the advertised amount of £7.50 you would have won £750 (I think)

Dont let them get away with it because you made a withdrawal, its still misleading and its still unethical

 

[mimi26]

Look regardless if it's GUTS or any other Casino, this isn't a negotiation or a matter to go cap in hand about. You were offered something which required your participation (10k wagering for the highest level) and that highest level got you spins at level 10 @7.5 a spin. If they messed up internally let them deal with that internally but i wouldn't be budging until i got what was offered and i wouldn't be thanking anybody when i did get it either. As it is GUTS the fact its a mess doesn't surprise me at all.

Some of you guys aren't playing for pennies and i don't know why you bother with these shit offers from this outfit (and when you get them aren't even able to play the games due to lag/disconnection), i just had a £1000 deposit 50% bonus (5 times wagering on the 500 bonus =2500) from Mr Green, thats a proper offer, games played smooth as anything, cashed out £1400 and paid immediately.

Bgo for me, over xmas 200% deposit bonus with 10 x wagering, also they are pretty shit hot on your losses and email you a comp chip without asking, they are also happy to oblige when you ask for a deposit bonus.

Bgo all the way for me now


Edited to add they also have a very active rep here who replies within an hour!

 

[mac72]

Bgo for me, over xmas 200% deposit bonus with 10 x wagering, also they are pretty shit hot on your losses and email you a comp chip without asking, they are also happy to oblige when you ask for a deposit bonus.

Bgo all the way for me now

Yes there are loads of places where your loyalty is appreciated 32red,Videoslots,Betat,Paddy Power,Unibet etc. to name a few. All of these places gave me a nice gift in the form of a deposit match on low wagering etc or straight cash this christmas (actually reminds me 32red last year when i went on to check wagering on a 100% match £50 bonus after i'd hit £700 quite early on said "yeah £1200 wagering left,no actually scratch that we just converted it all to cash your free to withdraw now if you wish,happy christmas " .
Some of you most be mental if you keep going back to play given the bad gameplay issues etc,i'd just move on - this is a competitive market where you should be able to get a much, much better deal.

 

[mimi26]

Dan, I saw you earlier post, so you must have wagered 10K to be credited spins @2.50, as I was, instead of the 7.50 it should have been.

I'd message Yits and send an email to [email protected] as well, $250 worth of wager free spins is not an insignificant amount.

While it was an attractive bonus, it was still minus EV for the player. There was some aknowdegment of the cock-up, as I saw when I logged in that players that had managed $5K in wagering, there was no level 6, so they got 60 spins @ 1.25, instead of 50.

Now that means I got LESS relatively for wagering twice as much.

Guts know they messed up.

Everyone messes up from time to time. Just make it right for the players that qualified. Have your promo team check things closer before the next bonus. I deposited and played in good faith, I expect the same in return.

Can you let us know what happens Jasmine please

 

[Jasminebed]

Immediately after posting yesterday, I pm'd the rep, and also sent another email to teamleaders, that inlcuded a screenshot.

I've had no response to either.

I also emailedd Maxd, who got back to me very promptly, and also asked me to include Yits in the conversation, which I did.

The free spins credited to my account, $125 worth, will expire if I don't play in less than a day. I feel it should have been $375 worth at bet level ten.

I would not normally be concerned about a rep not responding within 24 hours, but the free spins that have been credited expire shortly. So it's more timely than some matters.

I was very much looking forward to playing my 50 spins, but I don't want to take the free spins at the lesser value, and be seen as having agreed to less than I was entitled too.

But I'm going to play them now as part of what I'm entitled to. They are only valid until about noon tomorrow my time, and life happens and I may not have the chance to play them. There's been a lot of freespins at guts I missed out on because I was not timely enough, and that's fine, I knew the terms when I took the bonus. Usually from the Monday bonus deal, I'd deposit Sunday evening my time, and be up too early on Tuesday for them to be credited, and then too busy throughout the day to claim them.

That's a couple of bucks worth of spins usually.

I'm not going to wait more than a day for an answer about a 48 hour promo.

And I feel whether I win or lose with those 50 free spins at $2.50, Guts still owes me another 50 spins at $5.00, or the equivalent.

 

[Jasminebed]

Played my 50 spins @ 2.50, won $118

Did not request a withdrawal, nor am I playing with the win right now.

 

[Harry_BKK]

Played my 50 spins @ 2.50, won $118

Did not request a withdrawal, nor am I playing with the win right now.

Jazzy, below the screenshot from the Guts chat.

 

[mac72]

Played my 50 spins @ 2.50, won $118

Did not request a withdrawal, nor am I playing with the win right now.

Surely you should just request them to add $236 to your account as cash and that would give you what you would of had spinning at 7.5$ ?

 

[suchfun]

I have faith everything will work out glglgl

 

[miksaxxx]

It is so clear



In promo email clearly reads stake Level, not coin size. So it should be 7.5€ .

How this can take so long. Ben would have done this allready away..

 

[mac72]

Any update? Did you get your funds jasmine? Or even a reply?

 

[Guts - Yits]

Info

Hi,

I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.

Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.

Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.

My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.

Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.

I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.

This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.

Before the next update, I want to make 3 statements:

1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.

2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.

3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.

And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!

To be finalized.

Sincelrely,

Yits

 

[Dinahnana]

Hi,
I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.

Yits

I have a problem with this statement. I think Reps should reply to all PMs they may not be relevant to the reps but they are sure are relevant to the players. Even if the reply is sorry I can't help you. All Pms should be responded to end of.

 

[Jasminebed]

I have a problem with this statement. I think Reps should reply to all PMs they may not be relevant to the reps but they are sure are relevant to the players. Even if the reply is sorry I can't help you. All Pms should be responded to end of.

I feel this way too. Another member sent me a private message or I would not have known that Yits addressed the issue in this thread. Yits could have sent me the link to his public response at least I feel.

But I'm glad he is aware of the issue and is looking into it now.

 

[Harry_BKK]

Sunday came and went ...surprise surprise..... well, why am i not surprised.

Hi,

I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.

Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.

Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.

My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.

Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.

I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.

This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.

Before the next update, I want to make 3 statements:

1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.

2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.

3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.

And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!

To be finalized.

Sincelrely,

Yits

 

[nutnut]

Just read this, do we really have a rep making a sob story about small profit margins Absolute embarrassing defence stance to make on a cock up.

How about us small peasants who use our hard earned money to make you casinos rich. Our margins are even tighter.

 

[mattsgame]

Hi,

I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.

Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.

Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.

My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.

Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.

I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.

This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.

Before the next update, I want to make 3 statements:

1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.

2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.

3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.

And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!

To be finalized.

Sincelrely,

Yits

There was a bet level 6, it was $2.50 per spin. Never had an issue with Yits always polite and replies to pms in a reasonable time frame.

But as for Guts itself the last few promos have been a horror, The cash back weekends, The Christmas calendar, Dead or Alive competition (big blunder) and now this one.

Loved Guts, Bens love child. But I just don't deposit the amounts or as much as I used to now because of these poor thought out and not looked over promos.

Yits, nothing against you personally, but someone needs to look over these things and not just fob people off and be condescending.

 

[Thurman Merch]

I Finally Did It

After being a VIP customer at Guts since they first started, I finally have made the decision to close my account and focus my deposits elsewhere.

After many years of medium to high rolling deposits, and only 2 withdrawals with the last withdrawal being 3 years ago, I finally realized that the terrible rtp I've continuously experienced plus the terrible promotions and lack of comps just doesn't compete with the other sites I play at, and therefore no longer deserves my loyalty which has been blind loyalty for quite some time.

 

[Jasminebed]

There was a bet level 6, it was $2.50 per spin. Never had an issue with Yits always polite and replies to pms in a reasonable time frame.

But as for Guts itself the last few promos have been a horror, The cash back weekends, The Christmas calendar, Dead or Alive competition (big blunder) and now this one.

Loved Guts, Bens love child. But I just don't deposit the amounts or as much as I used to now because of these poor thought out and not looked over promos.

Yits, nothing against you personally, but someone needs to look over these things and not just fob people off and be condescending.

Did you receive spins @ $2.50 for Bet Level 6? That's what I was credited for Bet Level 10. When logging in Jan 2 to claim prizes, it had a notification that (sorry if wording is not exact) that because there was no bet level 6, that 60 free spins had been credited at $1.25. This was not a notification for me personally, but one on the site.

From Yit's post:

My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.

 

[dave1888]

Did you receive spins @ $2.50 for Bet Level 6? That's what I was credited for Bet Level 10. When logging in Jan 2 to claim prizes, it had a notification that (sorry if wording is not exact) that because there was no bet level 6, that 60 free spins had been credited at $1.25. This was not a notification for me personally, but one on the site.

From Yit's post:

I'd be lucky to get 10 spins at minimum bet never mind level 6 big spins! You're doing well.

Come to think of it I don't even remember last time I got free spins from here.

 

[colinsunderland]

Wednesday now and no update that was promised 3 days ago. It doesn't affect me, but my view is, 'if' I get a problem I would like to know theres a good chance of getting it sorted quickly, leaving people hanging for days after giving a date for it to be resolved doesn't give that impression to me and stops me playing there. Regardless if I have a financial interest in the current problem, I might have in the next one. DrVegas was another I stopped playing at - same thing - complete lack of action by the rep meant I thought, not a chance I will put my money in there.

When will reps learn that poor customer service cost them money, I was going to make a deposit last night, checked this thread to see if it had been sorted, hasn't, went to LeoVegas instead.

 

[miksaxxx]

To admit puplic in here , that maybe you are right about those spins value. It would cost to Guts maybe 500000€. It would also be the biggest new year bang.

It is true that they have runned every promo before at coinsize , So i think it was honest mistake from them.

This is my opponinion, after that Yits message.

 

[Jasminebed]

Yits did finally send a first reply to my PM on Monday, a week after I initially sent it, and a followup a few days later. It required a response from me, which I did within an hour of it being sent.

While I can appreciate I am not the only customer affected, and that Yits is a busy man, I am feeling disappointed and frustrated to put it mildly.

I do have faith it will be sorted, but understandably I would rather it was sooner rather than later. I forgot to request a "read receipt" for my response on Monday, so I'm unsure if Yits has read it yet.

 

[Tirilej]

Yits did finally send a first reply to my PM on Monday, a week after I initially sent it, and a followup a few days later. It required a response from me, which I did within an hour of it being sent.

While I can appreciate I am not the only customer affected, and that Yits is a busy man, I am feeling disappointed and frustrated to put it mildly.

I do have faith it will be sorted, but understandably I would rather it was sooner rather than later. I forgot to request a "read receipt" for my response on Monday, so I'm unsure if Yits has read it yet.

No I don't think he have been in. I think you should go through with making that Pab. Then he will have to deal with it and I think it will go faster.

 

[danchop]

To admit puplic in here , that maybe you are right about those spins value. It would cost to Guts maybe 500000€. It would also be the biggest new year bang.

It is true that they have runned every promo before at coinsize , So i think it was honest mistake from them.

This is my opponinion, after that Yits message.

Only guts know what the error would cost them,like i wonder how many guts players wagered over 10 grand for those days?i dont even have a clue what thier active membership would be?but if it was corrected by the book,guts have to fork out an additional $250 wagerfree spins to every player in that catergory alone,the carnage lessons for them the lower you go...it may be a financial disaster for them,who knows..
Would a casino,or has a casino given away anything like this before $7.50 wager free spins...50 of the ferkers,on a not too bad of game?Is it a too good to be true incentive?I think so given the offers or promotions ive seen...hell i wagered my 10 grand from a $50 deposit,others would have coughed up more of course...
The question is and ill throw an example...you guys whove been members here ages and dealt with guts more than me...but this is how i look at it.
As a guts customer you accidently hit max bet say 9 times at $50 a spin instead of your long history of 50cent bets,is guts casino the sort that would refund your error??
If theres history they dont refund that type of obvious blunder...go them for the full value written down
If they do treat customers with a little respect...i would be happy for a token gift value of around 20 % of my opportunity lost...say 5 spins wager free at the level on paper ie 5 spins @$7.50 extra

 

[mimi26]

oh no!!

Guts has a new progress bar with doughnuts on

Link Removed (Old/Invalid)

 

[Jono777]

oh no!!

Guts has a new progress bar with doughnuts on

Link Removed (Old/Invalid)

Wonderful, another low roller orientated offer where I may fill the bar once by 2018. I also guess it time for disconnections and lag again.

Hate to throw mud (albeit a small amount) at one of my fave casinos of all time but when, oh when are they gonna cater for those with shallow pockets.

Happy to be proven wrong if the first £1 I wager nabs me a donut

 

[MissRuthless]

oh no!!

Guts has a new progress bar with doughnuts on

Link Removed (Old/Invalid)

Oh Yumm, I want a pink iced donut now!

 

[mcgameboy]

Wonderful, another low roller orientated offer where I may fill the bar once by 2018. I also guess it time for disconnections and lag again.

Hate to throw mud (albeit a small amount) at one of my fave casinos of all time but when, oh when are they gonna cater for those with shallow pockets.

Happy to be proven wrong if the first £1 I wager nabs me a donut

Don't be such a donut mate

 

[Guts - Yits]

Hi all,

IMO, no need for PAB. Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it (I mean that - it's truly understandable). It WILL be resolved. I promise. But, if you want to PAB, and frankly make everything more cumbersome then that is your full right. The PAB will not change my actions, and the planned resolution I am trying to achieve. And the resolution will be satisfactory, I assure you.

I have very few minutes in the day - please can we all act like adults? Give us time, it will be resolved. Yes, I am admittedly making excuses, but they are true - not lies. When I explained to someone on this thread here via PM that I didn't log in past Sunday because my Aunt died horribly, and alone, of alzheimer's and my mother was devastated beyond description - the reply was ''stop making excuses''!!!! This for a bunch of dead or alive free spins and a huge cash prize that didn't even affect this person? Nor was the person who was actually affected by the error in any way bothered nor angry about my oversight (which I duly corrected, and it cost us quite a bit of dosh). Yet everybody else, who weren't vaguely affected, went absolutely haywire. As if the world was on fire. Please, some balance ladies and gents.

I'll leave you guys to decide if that is a decent action, because to me it feels rather low. I'm curious as to what you guys think about that - any opinions? This is uncalled for IMO - hence I feel forced to say it publicly. It shocked me.

I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.

Once someone else can help out rep-ing (is that a word? It is now... ), you can receive double service - but do please make it possible for them to accept the job - because in the last 6 months everyone I have approached has politely declined. If you want things to happen quicker & faster, then help me help you - and then an extra rep will accept the role and everyone involved will benefit enormously. So let's make it possible for him/her to join and serve you guys - we will all be better off.

I mean that respectfully - but if furious anger abounds incessantly, I feel I have a right to defend myself and my casino of which I am inordinately proud, not to mention the fantastic colleagues who brighten up my day and make it all possible. We do good work, and we do it for the customers.

Assume it's against protocol for a rep to talk that way, but I am quite the straight talker as you may have noticed - as are you guys Hope it makes sense.

More importantly:

The doughnuts that we are all already complaining about are 15 levels to achieve, with a choice of two automatically awarded sets of free spins, higher in value at every level achieved. Bonus funds can be used to progress through the levels, so in theory, you can generate free stuff by using free stuff. There is no lag at present on the site, it has been load tested. Rizk also have a large campaign going out today, that has been approved by our tech team and constantly monitored for load. Extra memory drives have been installed on the central servers, to limit the effects of overly high traffic crossing over and creating lag.

This is a momentous promotion for Guts Casino, as we have finally made it possible to get free spins automatically (without a deposit trigger). We honestly think you will like it. Only the top levels are more ''high-roller'' but they are certainly acheivable for all, especially if lady luck is on your side and boosts your bankroll for extra gaming.

I hope you like, honestly. And frank, constructive feedback isn't just welcome, but positively encouraged. So please do let it come, but if possible on another thread please - one dedicated to the campaign. Please feel free to start it, and we shall take whatever is said on board.

So please, take the free stuff, and provide feedback

P.S. @Wild Chase guys, will check the PM follow up - only two players have actually requested refund via PM, FYI. If you desire such a top-up, then please also PM me and don't only post on thread. Those who have PMed me, I answered initially, and will check shortly. I now need to run over and continue testing and monitoring our promotion. Kindly bear with

Yours respectfully and sincerely,

Yits

 

[Jono777]

A truly cracking post, sadly part of which made my blood boil.

I sometimes feel that some think reps are not human and are mere bots.

They wonder why no-one wants the (extra) rep job

If you can accommodate the following, I'll do the role

* Cover cost of "Get over your fear of Flying crash course"

* 2 Adult and 2 Children plane tickets

* Fully paid for 'full board' accommodation for 4 for 12 months

* Living expenses dosh whilst we settle to cover food, fags, booze etc

Oh yup, we'll need passports too.

Shall I start packing.......