Guts Loyalty Squad

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I have just had a laugh, Log in to guts to find a new VIP program called Guts Loyalty Squad or more of a God Squad (no offence) the way there preaching, Here is a few highlights,

PRIORITY PAYOUTS
You shouldn't have to wait for your winnings

Should any one on any site wait on winnings?

Specially trained team members to take VIP calls,
So who the hell are the no so called players speaking too? Tom from the local pub?

VALUE —
you can demonstrate your value with regular visits, frequent deposits and sessions involving big wins or losses

Big wins or losses, Yep got that

I have nothing against VIP programs and big spenders deserve a treat, BUT what pisses me off is why faster payments and so called TRAINED help?
This should be top priority at any casino for any player, Big or small,
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
So until we get to VIP Guts status, we have to contend with obscenely slow payout times and robot CS agents.

Welcome to Guts' alternative loyalty programme: The Proletariat Underclass Lowrollers Club!
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
So until we get to VIP Guts status, we have to contend with obscenely slow payout times and robot CS agents.

Welcome to Guts' alternative loyalty programme: The Proletariat Underclass Lowrollers Club!

LoL, that is basically it, I will wait for Dunover to come along, He will let us know what the underclass are entitled too :)

I got nothing against guts, All be it they have flew under the radar for a bit, And I appreciate sites have to look after there loyal players, I have nothing against that, But its a kick up the rear to be told if our not in the elite club than your winnings will be held longer and talk to mike from the the pub,
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
I have a feeling that mike and tom the local pub dwellers would be a bit more of a hoot and help than some CS have been able to be in the past-at Guts or otherwise :p

And looking at the Squad's VIP promises broken down like you did there-hilars-but I can only read it one way now, like talking to a baby! But not in a cool way cos babies are super cute and fun but more that faux-soothing, sarcastic, dumbed down tone used to stroke an egotistical self-absorbed type of cliche guy-the dumb jock or the typical skeevy old white guy lighting cigars with burning dollar bills kinda like trump LoL-who aren't paying enough attention to whoever is speaking to them at any one time nor if they were, words with 3 or more syllables are a no-go so the poor trophy wife resorts to the ego stroke voice "there there, it's alright, the help is here, it will be fixed in no time they are the 'special' ones sent just for you baby" LOL like are they actually specially trained operatives equipped for anything that gets thrown their way or 'special' like the cute hot dreamboat who can't actually spell his own name but damn if he flicks u a smile-all your worries are forgotten ahhh
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
So until we get to VIP Guts status, we have to contend with obscenely slow payout times and robot CS agents.

Welcome to Guts' alternative loyalty programme: The Proletariat Underclass Lowrollers Club!

Kinda like those kids your parents didn't like you hangin out with-rowdy and lower-class mob-but they were where the real party was at:thumbsup:
like Leo and Kate on the Titanic:lolup:
 

ultra100

Full Member
webmeister
MM
Joined
Jul 27, 2006
Location
Europe
Seen this today. This is what caught my attention:

"All Guts offers are intended for recreational players only. Should Guts determine that a player is exhibiting signs of non-recreational play, they will lose their Squad membership."

Thought that Squad is not recreational unit?! :p
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Hello, my name is Katie.
I am your VIP CS agent.

aaa1.png


Hello, my name is Edna.
I am your lowroller CS agemt, you piece of scummy shit.

Just give me 20 minutes and i will ask for your name and email address and then another 20 minutes to tell you I will check your account.

aaa2.jpg
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I think a VIP programme is very much needed at GUTS, their promos have been dreadful lately

I have to say though I think their CS REPS are the best around. Dont know how they could improve on that
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Apparently you have to 'apply' to join.

Missues did as she's a VERY regular (although not heavy :rolleyes:) depositor there, she politely but also very firmly got told 'No' (bet they're still having a laugh about it as I type!)

I got totally ignored lol! - Speaks volumes ;)
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Apparently you have to 'apply' to join.

Missues did as she's a VERY regular (although not heavy :rolleyes:) depositor there, she politely but also very firmly got told 'No' (bet they're still having a laugh about it as I type!)

I got totally ignored lol! - Speaks volumes ;)

Really!! did you ask on live chat? I cant belive they ignored you LOL, I thought it was by invitation only?
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Apparently you have to 'apply' to join.

Missues did as she's a VERY regular (although not heavy :rolleyes:) depositor there, she politely but also very firmly got told 'No' (bet they're still having a laugh about it as I type!)

I got totally ignored lol! - Speaks volumes ;)

I guess you're not the type of clientelle they're looking for.

I however, believe that I am eligible. Playing there yesterday, at one stage I was playing 45p bets instead of the usual 30. Try telling me that's not VIP status! :eek:
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I guess you're not the type of clientelle they're looking for.

I however, believe that I am eligible. Playing there yesterday, at one stage I was playing 45p bets instead of the usual 30. Try telling me that's not VIP status! :eek:

PMSL, I agree, I went from 36p to 45p so I think I am eligible too.

Just dropped them an email to ask anyway
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Really!! did you ask on live chat? I cant belive they ignored you LOL, I thought it was by invitation only?

Wasn't chat was an email :D

Yes mainly by invite but IIRC there was a bit that read something like....
(Not sure exactly how it was worded (CBA to check lol))

'If you think you have what it takes....' drop us an email etc.

One day I'll be a VIP somewhere, someone will want me :(
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I got a big fat NO too!! :rolleyes:, the email was kinda ammusing though


You like the sound of the Squad, huh? We get it. It is made up of the most badass players this side of pimp town.
However, you haven’t quite got what it takes right now. But maybe we’re wrong?

We’ll definitely be keeping an eye on you. And if we like what we see in the near future, we’ll be in touch.
So, while it’s a ‘thanks, but no thanks’ this time, there’s plenty you can do to prove yourself.

Head over to the Squad page for more info on improving your chances.


so by improving I take it they want more and more of my money.....................dont think I could face losing anymore there, by far my unluckiest casino
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
......

Yeah, i also getted "no" from there.. First i was pi**ed off. 1000-2500€ weekly deposits.

Contacted immediadely Yits , but he calmed me down..:)

I also getted more info : persons who get to squad have not been chosed yet. It is now confusing people..

When vip manager comes to job from holiday , Yits will solve this thing with him.

This information i know..
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
IMO guts has become one of the worst (from the good casinos :D)...

Their promos just suck.. their rewarding losing players is gone.. etc.,..
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
IMO guts has become one of the worst (from the good casinos :D)...

Their promos just suck.. their rewarding losing players is gone.. etc.,..

I must someway disagree..

Allmost all casinos have stop giving good rewards to losing player. It is not just One casino.

This whole igaming sector seems to be changing
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
IMO guts has become one of the worst (from the good casinos :D)...

Their promos just suck.. their rewarding losing players is gone.. etc.,..

I must someway disagree..

Allmost all casinos have stop giving good rewards to losing player. It is not just One casino.

This whole igaming sector seems to be changing

Are you two Finnished yet?

Ba dum tish
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I must agree, as much as I love the site, the promos are crap.

I was a regular at Guts but now its maybe once a fortnight I deposit.

It was low roller friendly and decent percentage matches with fair wagering, was....

Now its bonuses locked to the new games (which we all know new games, with the odd, very rare exception are generally CRAP!)

I recall the Monday 'Double Deal' 100% became 75, then 60, now stuck at 40% for a year or more.

I also recall the associated FS, week one were Thunderstruck II, what do we get now, QS or PnG crappy 10p spins.

I think the main point promotion based staff miss is they are trying to get business from GAMBLERS (yeah really we are...)

Winning 1.26 will piss us off to the point if it happens too many times we fuck off elsewhere, winning £20-£30, 80%+ of us will be happy but play it back anyway!! - Little risk IMO.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I must agree, as much as I love the site, the promos are crap.

I was a regular at Guts but now its maybe once a fortnight I deposit.

It was low roller friendly and decent percentage matches with fair wagering, was....

Now its bonuses locked to the new games (which we all know new games, with the odd, very rare exception are generally CRAP!)

I recall the Monday 'Double Deal' 100% became 75, then 60, now stuck at 40% for a year or more.

I also recall the associated FS, week one were Thunderstruck II, what do we get now, QS or PnG crappy 10p spins.

I think the main point promotion based staff miss is they are trying to get business from GAMBLERS (yeah really we are...)

Winning 1.26 will piss us off to the point if it happens too many times we fuck off elsewhere, winning £20-£30, 80%+ of us will be happy but play it back anyway!! - Little risk IMO
.

Too true....companies forget that by giving more to the players, they will always come back as a sign of loyalty.

Like so many companies, they'll lavish the customer with great deals and offers, only to stop once their userbase has been established.

No one doubts Guts' credentials and they came out of nowhere to be the go-to place for punters at one stage, they were probably *the best* casino for a couple of years. But all this recent malarkey with the added wagering on select games and lack of reloads has dented their rep somewhat.

The Super Special VIP Club is just another step towards distancing themselves from the majority of lowrollers that made them great to begin with and instrumental in their success.

To be fair I only deposited there myself yesterday more out of nostalgia if anything, and soon regretted not playing somewhere where my custom at least felt a tad more appreciated, at least in a bonus/reward/loyalty sort of way!
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Too true....

It is nowdays igaming companie's style. They need money more. I dont know is it lisensing fees or someone deep pockets.

Like example: Betsson dont have hole loyalty team anymore, bonus max bet rule comed and someone is lucky to see somekind of bonus offer..
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
If there is one thing that pisses me of its those free 10p spins I mean come the fook on!!

and to add insult to injury they are always on the shittest worse paying games in existence
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
If there is one thing that pisses me of its those free 10p spins I mean come the fook on!!

and to add insult to injury they are always on the shittest worse paying games in existence

Mondays deal spins was 0.20 €. And Sunday freebies was 1€ per spin..

And now i go to sleep.. It is getting too hot in here :)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Not only did the double deal drop like the titanic, BUT also the min depo, £20 £25 n £30,

But what pissed me of is the rules for this, The wager is more on a bonus over 100% 150% 200% but when a bonus is 40% the wager does not drop??

and rules clearly state wager for bonus up to 100% is x amount but yet change there own rules and add a bigger wager when there is free spins involved, So infact there not even free as they come with a wager plus add and extra wager on top, over riding there own terms,

Since they bought the I cloud out or what ever it is and sites are running from there platform they have gone from the best to bad, Peole moved on to them as they had a good reputation but it has come with a lot of errors, There as been some moans about games not running right etc,

I gt nothing against guts, But they have droped below par if you ask me

I must agree, as much as I love the site, the promos are crap.

I was a regular at Guts but now its maybe once a fortnight I deposit.

It was low roller friendly and decent percentage matches with fair wagering, was....

Now its bonuses locked to the new games (which we all know new games, with the odd, very rare exception are generally CRAP!)

I recall the Monday 'Double Deal' 100% became 75, then 60, now stuck at 40% for a year or more.

I also recall the associated FS, week one were Thunderstruck II, what do we get now, QS or PnG crappy 10p spins.

I think the main point promotion based staff miss is they are trying to get business from GAMBLERS (yeah really we are...)

Winning 1.26 will piss us off to the point if it happens too many times we fuck off elsewhere, winning £20-£30, 80%+ of us will be happy but play it back anyway!! - Little risk IMO.
 
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