Are you a Highroller? BEWARE of CASUMO

[Lobo]

When such a big and trusted casino as Casumo (yes, I think Casumo still is the best online casino out there), can do something like this - they make it easy for the small and shady casinoes to confiscate even more money from players by doing these unfair KYC when requesting a withdrawal.

Hopefully Casumo is making things right again, but my days as a highroller at online casinoes are over. That is for sure. I can't take the risk.

 

[Borgie]

Bebo is right really the only place to be a high roller is in a land based casino where they dont check your belly button every five minutes - the RTP may be lower but you get comps - rooms , food and drink , free spins, etc etc etc

 

[Slottery]

Great Point and a worrying thread.

I used to work in banking and though my knowledge is a little fuzzy my understanding is that when they look at bank accounts and source of wealth it is done to combat fraud. They look for regular or significant transactions from certain parts of the world or from persons of interest. Small regular transactions may flag some kind of deeper look but I would have thought they have all of the information needed from your bank statement already - if they were a bank that is all they need but I don't know how casinos are using or processing this info.

Not being funny but if you were laundering money then a letter from a pal or lawyer would not be that hard to get if that was the only hurdle to money laundering.

I wonder what the current guidelines are as this seems like overkill, think its time to get schooled over these requests for information. Its not clear to me if this is a banking process to combat fraud or if there are other guidelines in place pushing the casinos to take a deeper look.

Would assume that these SOW etc... checks are something what came to casinos and they are not fully familiar with these processes and don't have that much knowledge about these like banks etc.. who are monitoring these on daily basis for all transactions and when something even bit possible suspicious is triggered, more extended check is completed but even these mostly fully automatically, they have knowledge and tools to trace money and knowledge what can be higher risk than other, like geographically higher risk countries, known "tax paradise offshore countries" etc.. Casinos were given instructions to cooperate and monitor possible money laundering and CTF activities (i think i posted some MGA guide line some page ago) but when getting loads of these kind of documents to follow, it's not really easy task to do if you don't have professionals in that area.

These can be followed and many things to be done, but the scale many are completing these are now to ask some proof of private person transferred you few hundred or thousands (like it was pointed, you could sell your old laptop in internet to unknown person etc..) which really is not something need to be looked at, if you get every month or very regular basis transfers which are even bit bigger, then asking what these are could be enough instead of asking proof or id:s from these people. One very good point imo. is that if money is accepted to your bank which is operating in ETA economical area, that money is categorized to be quite clean and legal already. If you would have pattern to receive weird transfers big enough, often enough etc... your bank who monitor your whole history would have responsibility and interest to investigate what that money is and they will follow these. Because of most of casinos don't have any detected real criminal activities to report, they will investigate what they have and see, like in these SOW cases some transactions from friends etc... Banks have nothing against it if i transfer few thousands to my friend who i owe money or borrowing money if it some single transactions, they will notice it but decide that there is no reason for action, for casinos who have department to complete these checks, reactions are coming for much smaller things, like transactions from your friends you played poker. They are not fully aware what they should be doing and when, and that's pretty much reason why these are happening, maybe better education from regulators or hiring real professional from economic areas, but these people are really expensive to have when they have almost none to do, but maybe some week or month consultation would be enough to build process which then would be enough for regulators and convenient for players and casino operators.

I personally wouldn't see much to make PAB here, casinos can ask your KYC documents and extend these far as they find relevant to do. Sending ID from 3rd party probably is too much, but options pretty much are to cooperate with casino or leave it and close account. If there are any funds on your account, you will get them on way or other (if they want to report it as criminal activity, then latest when their MLRO have reported it and it has been investigated by authorities and they find nothing wrong there), if it's only about some cashback or other bonus/loyalty money but not your deposit, for these casinos pretty much have right just stop giving them like all bonuses and loyalty programs can be changed just totally finished. They can accept your deposit for certain time after they request your SOW to complete it (like they can when they ask your basic KYC), but before these are approved they can't make payments to you as your verification is not done (basically it's same KYC process like your ID, proof of address etc.. just extended one). I would just leave it and change casino, if there are some your funds which are not bonuses or cashbacks etc.. would claim for them of course, but as long there is no any deposited money stuck because of this process, wouldn't bother to do anything as have much better ways to spend my time and there is not much reward to start to argue about it, you might get some requests made bit more reasonable but if you are not willing to send them more details of your finances, then nothing probably don't happen, they don't just skip it because of player not willing to cooperate because that make them in bigger risk if they have asked some documentation and then just forget it when players is not willing to cooperate.

So wouldn't spend many hours and emails of my time to fight about this where only possible reward could be to be able to play in casino again. There are many other ones, probably sooner or later you get again to SOW process, then just try to provide everything very clearly showing where your funds are coming and going and hope their demands are reasonable, if not, change casino again. They can ask you to proof every single transactions if they think there is reason for that, you decide if you wish to share them or not, but don't really see much to claim complaint as long your own money is not there as "ransom".

 

[colinsunderland]

Both the reps have viewed the thread again this morning.
Even if they can't comment specifically on this case, I don't think answering my question, or other general ones should be too much trouble.

 

[Lobo]

Would assume that these SOW etc... checks are something what came to casinos and they are not fully familiar with these processes and don't have that much knowledge about these like banks etc.. who are monitoring these on daily basis for all transactions and when something even bit possible suspicious is triggered, more extended check is completed but even these mostly fully automatically, they have knowledge and tools to trace money and knowledge what can be higher risk than other, like geographically higher risk countries, known "tax paradise offshore countries" etc.. Casinos were given instructions to cooperate and monitor possible money laundering and CTF activities (i think i posted some MGA guide line some page ago) but when getting loads of these kind of documents to follow, it's not really easy task to do if you don't have professionals in that area.

These can be followed and many things to be done, but the scale many are completing these are now to ask some proof of private person transferred you few hundred or thousands (like it was pointed, you could sell your old laptop in internet to unknown person etc..) which really is not something need to be looked at, if you get every month or very regular basis transfers which are even bit bigger, then asking what these are could be enough instead of asking proof or id:s from these people. One very good point imo. is that if money is accepted to your bank which is operating in ETA economical area, that money is categorized to be quite clean and legal already. If you would have pattern to receive weird transfers big enough, often enough etc... your bank who monitor your whole history would have responsibility and interest to investigate what that money is and they will follow these. Because of most of casinos don't have any detected real criminal activities to report, they will investigate what they have and see, like in these SOW cases some transactions from friends etc... Banks have nothing against it if i transfer few thousands to my friend who i owe money or borrowing money if it some single transactions, they will notice it but decide that there is no reason for action, for casinos who have department to complete these checks, reactions are coming for much smaller things, like transactions from your friends you played poker. They are not fully aware what they should be doing and when, and that's pretty much reason why these are happening, maybe better education from regulators or hiring real professional from economic areas, but these people are really expensive to have when they have almost none to do, but maybe some week or month consultation would be enough to build process which then would be enough for regulators and convenient for players and casino operators.

I personally wouldn't see much to make PAB here, casinos can ask your KYC documents and extend these far as they find relevant to do. Sending ID from 3rd party probably is too much, but options pretty much are to cooperate with casino or leave it and close account. If there are any funds on your account, you will get them on way or other (if they want to report it as criminal activity, then latest when their MLRO have reported it and it has been investigated by authorities and they find nothing wrong there), if it's only about some cashback or other bonus/loyalty money but not your deposit, for these casinos pretty much have right just stop giving them like all bonuses and loyalty programs can be changed just totally finished. They can accept your deposit for certain time after they request your SOW to complete it (like they can when they ask your basic KYC), but before these are approved they can't make payments to you as your verification is not done (basically it's same KYC process like your ID, proof of address etc.. just extended one). I would just leave it and change casino, if there are some your funds which are not bonuses or cashbacks etc.. would claim for them of course, but as long there is no any deposited money stuck because of this process, wouldn't bother to do anything as have much better ways to spend my time and there is not much reward to start to argue about it, you might get some requests made bit more reasonable but if you are not willing to send them more details of your finances, then nothing probably don't happen, they don't just skip it because of player not willing to cooperate because that make them in bigger risk if they have asked some documentation and then just forget it when players is not willing to cooperate.

So wouldn't spend many hours and emails of my time to fight about this where only possible reward could be to be able to play in casino again. There are many other ones, probably sooner or later you get again to SOW process, then just try to provide everything very clearly showing where your funds are coming and going and hope their demands are reasonable, if not, change casino again. They can ask you to proof every single transactions if they think there is reason for that, you decide if you wish to share them or not, but don't really see much to claim complaint as long your own money is not there as "ransom".

Thanks for your reply, Slottery.

Casumo for sure don't have much experience with such verifications. That's why they have not replied yet. They are probably having some major discussions.

My country (I live in scandinavia) is one of the most financally monitored countries in the world. We really don't use hard cash anymore and many stores have stopped accepting hard cash. More or less every single cent can be tracked by the gouvernment.
All my transactions to Casumo have been through my bank. My crypto is also first transfered to my bank account and then to Casumo, so Casumo has really nothing to do with it.

If I had been living in a country known to launder money and I had been using PaySafeCard and depositing directly with crypto I could maybe see such heavy verifications, like you say, Slottery.

The reason I am so fired up is first and foremost not because of the money, but that I have been such a loyal costumer for so many years at Casumo... and then suddenly being dumped in a brutal manner. It is kinda hard to describe but I really like Casumo...
I have understood that they want me to move my business elsewhere, which is totally fine (I am a VIP at 4 other casinoes as well), but they could have done it in a much nicer way instead of trying to steal/confiscate money from me in the process by doing a KYC-process impossible for me to complete.
They even tried to take more money by letting me deposit in the process, which I did.

For the third; I love this community and I see it as my duty to warn others so they know what is going on.

I'll rest my case until Casumo has had a chance to respond. There is allways two sides a story, so I am looking forward to their version of these unfair KYC-verifications. They just need some time making it

 

[Lobo]

Short update: Casumo added a 80% deposit bonus to my account today. Probably some standard mass bonus, but still...

My cashback which should have arived today in the morning has not come. That has been manually stopped because it comes each monday like clockwork.

Still no replies to my emails sent on friday.

 

[bebo67]

The Bahamas might not be ideal right now

True enough I went after they had a hurricane, and it was the most surreal thing I ever saw. No birds, insects. Not even ants ( we looked). No wildlife what so ever.

 

[Slottery]

Sure understand your situation and it's not nice when this happens, Casumo is not only one who make these bit extended sow checks, just commented that it's quite many in industry who have some way to go make their procedures in these more convient for all. I'm quite sure they don't want to loose players or do their lives hard because of these, they just follow processes how they find it to be compliant with all regulations. It was same when normal KYC checks came and casinos were given obligations to do something but not very clear guidelines and then trying to follow these rules. Hope these after while start to be clear and easy like id checks are now.

When you are told to make sure you don't brake any rules and some long and not easy to understand EU directive, you easily over act to make sure you don't brake any obligations and get big fine for that. Would probably pay itself back to get some consultant to build this process to casino operations to be compliant enough without need to request these kind of proofs from single transaction which don't even make banks to ask where it's coming as they do if they have reason to believe something is alarming.

There just is not much to do for situation now, casinos have right to ask what they think is needed, options pretty much are comply or stop playing there.

 

[miksaxxx]

Casumo is just not VIP player friendly when they have got what they want from player. ( money )

I needed "sow" my account when they started doing source of wealth check 's. It was nightmare but got everything approved. 2 hours in phone with my vip manager ... get 200€ for phone bill.

Second sow trickered 1.5 year later. again everything was approved, but after 2 days from that one my account was closed. without no reason . Tryed to get answer but gomed " talk to the hand ".

I have allready forget Casumo , but wanted to tell my story.

 

[CertaCas]

I quit Casumo when they asked for Proof of Wealth, no way am I sending those kind of documents to people I've never seen before.

 

[Louis]

Hi hello,

Sorry for taking a while to respond in the thread guys.

I’ve been reading through your thoughts and concerns, as will probably come as no surprise, I won’t be able to go into your details specifically @Luckylobo. But I will try to give you as comprehensive of an overall picture as I can.

I’m really sorry to read about your frustration with us, and others, when being requested to go through extended checks. Especially the concerns you have regarding the actual necessity of the documents which are being asked for.

The information we as an online casino need to collect and stay on top of is extensive. There’s been mentionings in the thread of the banks obligations and how this potentially should be enough for us to fall back on. Truth is, we can not rely on other parties doing their due diligence to cover for our own. Not even banks. We follow strict regulations in accordance with our licenses as well as EU law, and have solid risk assessment processes which are based on requirements and facts. We collaborate directly with the governing bodies we abide by. Decisions are made in combination of their advice and our own legal team and experienced sumos across our casino teams. By regular audits, our processes and policies are continuously reviewed to be up to standards. There is no trainee payments specialist who makes a judgement call on your account on a whim, that I can promise you.

I’ll also mention that as a company based in the EU, we follow the rules set out in the General Data Protection Regulation. Whenever we handle your personal data, it’s done by the principles of GDPR. I can assure you that any documentation asked of you is both lawfully requested and then lawfully handled by us.

Initially on these requests, the withdrawal section is blocked while deposits are not that is true. This is originally sprung out of a player friendly perspective, to avoid someone continuously requesting withdrawals that will be cancelled anyway, while not blocking someone who wants to play while waiting for the documents to come through (mind you that documents most often are *not* requested on withdrawals). Based on your feedback here however, we will be looking into what improvements we can we make in this area.

I might not have brought any groundbreaking information here, but I hope I’ve at least been able to shine some light on the “backstage” work going into this.

Louis,

 

[colinsunderland]

How exactly can requesting a third parties information and ID documents possibly be allowed under the GDPR? How can you have the right to process that information without getting their explicit consent? Even if you ask for it (which I don't see how you can before you get the details) what happens if they say no? Will you refuse your customers withdrawal?

If someone I don't know buys something from me on Ebay, Facebook, Guntree etc, and pays by transfer, do you really think weeks or months later, if I ask them, they will send me a copy of their passport?

If someone I didn't know, emailed me asking for a copy of my passport, this would be my response

 

[Lobo]

Hi hello,

Sorry for taking a while to respond in the thread guys.

I’ve been reading through your thoughts and concerns, as will probably come as no surprise, I won’t be able to go into your details specifically @Luckylobo. But I will try to give you as comprehensive of an overall picture as I can.

I’m really sorry to read about your frustration with us, and others, when being requested to go through extended checks. Especially the concerns you have regarding the actual necessity of the documents which are being asked for.

The information we as an online casino need to collect and stay on top of is extensive. There’s been mentionings in the thread of the banks obligations and how this potentially should be enough for us to fall back on. Truth is, we can not rely on other parties doing their due diligence to cover for our own. Not even banks. We follow strict regulations in accordance with our licenses as well as EU law, and have solid risk assessment processes which are based on requirements and facts. We collaborate directly with the governing bodies we abide by. Decisions are made in combination of their advice and our own legal team and experienced sumos across our casino teams. By regular audits, our processes and policies are continuously reviewed to be up to standards. There is no trainee payments specialist who makes a judgement call on your account on a whim, that I can promise you.

I’ll also mention that as a company based in the EU, we follow the rules set out in the General Data Protection Regulation. Whenever we handle your personal data, it’s done by the principles of GDPR. I can assure you that any documentation asked of you is both lawfully requested and then lawfully handled by us.

Initially on these requests, the withdrawal section is blocked while deposits are not that is true. This is originally sprung out of a player friendly perspective, to avoid someone continuously requesting withdrawals that will be cancelled anyway, while not blocking someone who wants to play while waiting for the documents to come through (mind you that documents most often are *not* requested on withdrawals). Based on your feedback here however, we will be looking into what improvements we can we make in this area.

I might not have brought any groundbreaking information here, but I hope I’ve at least been able to shine some light on the “backstage” work going into this.

Louis,

Thanks for your reply, @CasumoLouis.

This was a very disturbing response. I was hoping you would say that you were a little bit carried away in the verification process, but instead you confirm how brutal Casumo are, and how easy it is for you to make a verification process that is more or less impossible to pass.
When you feel you have earned enough money out of one player, you lock the option to withdraw and then slam him/her with a KYC which you make up as you go.

@colinsunderland sums it up pretty well.

You have not answered any of my emails for many days now (sent to my VIP manager). Great if you can answer.

 

[dealer wins]

What a depressing thread. This industry and its regulators has been totally ruined over the last 5 years.

Even VIP super loyal and I would have thought highly valuable clients are now treated like shit and as virtual criminals by the very casino they have lost huge amounts to. Even being a customer for many years doesnt stop the absurd treatment.

The crazy thing is that real money launders wouldnt have a casino account that they play big gambling sessions on day in day out for many years, using the same deposit and withdrawal method. Not a single one, ever would operate like that!

 

[Lobo]

Casumo has not answered any of my emails for many days now.
Being a VIP for 3+ years, and being a person they have made a small fortune of - I think i deserve to have my emails answered.

I am very curious of witch path they choose to take: 'money launderer' or 'problem gambler'.
I actually think 'problem gambler'... guess we'll have to wait and see.

I have just requested to get all my data from Casumo:

"Dear Casumo, I wish to make an access request under Article 15 of the General Data Protection Regulation (GDPR) for a copy of any information you keep about me, electronically or in manual form in relation to my account at Casumo.

Kind regards,
xxxx"

 

[Borgie]

If this is the case that casinos are expecting to ID and grill any individual/3rd party who happens to deposit into our bank accounts be that friends, colleagues , gumtree purchases, family etc then really thats the end. Nobody in their right mind would provide that information and nor should they . Personally I think this is the end for me as I would never give out this information nor ask anybody to provide it for me,

 

[Lobo]

If this is the case that casinos are expecting to ID and grill any individual/3rd party who happens to deposit into our bank accounts be that friends, colleagues , gumtree purchases, family etc then really thats the end. Nobody in their right mind would provide that information and nor should they . Personally I think this is the end for me as I would never give out this information nor ask anybody to provide it for me,

Yes, very dusturbing.
I have been gambling for over 15 years and this is the first time something like this has happend to me. And the way things are developing, for sure not the last.

My advice is if you plan to gamble for a larger amounts of money, let's say you hit a jackpot in a casino and want to deposit some what big in an other casino, then clarify everything with the casino before you deposit (at least on Casumo). But even then you are no way safe. As soon as you deposit big the casino, as @CasumoLouis write above, they can do what ever they want with you under the 'regulations in accordance with our licenses as well as EU law'.

Even if you can prove that you hit jackpot on an other casino, and the way they interprets these laws and regulations, they can force you to send account statements from the other casino you won the jackpot on, deposit history, and THEN bankstatements of deposit methods used in a different casino.... because, they don't wanna touch dirty money hilarious - but sadly true.

You don't even have to deposit big. They can slam you with this when ever they want.

Many of these cases will be very easy solved in court with a good lawyer, but I guess very few players have the time and money to go down that route.
Anyway, if this happend to you... never ever give up. Hit the casino back as hard as you can for as long as you can.
It is WE, the players, who have build the casino, and together we are strong as fuck.

 

[OpiumDose]

I’ll also mention that as a company based in the EU, we follow the rules set out in the General Data Protection Regulation. Whenever we handle your personal data, it’s done by the principles of GDPR. I can assure you that any documentation asked of you is both lawfully requested and then lawfully handled by us.

I'm not an expert on GDPR, but I find it very hard to believe this is true. Asking for players own documents and information - that's fine, but asking for ID documents for third parties (thus possibly obtaining information without direct consent of said third parties) can't be lawful.

I'd never comply with such a ridiculous demands - account would be closed immediately. Fortunately I have not encountered any casinos with such a ludicrous KYC.

 

[Lobo]

For anyone who is interested:

My total deposits at Casumo: €747,381.00
My total withdrawals at Casumo: €555,204.24

 

[Oscar Arnhem]

For anyone who is interested:

My total deposits at Casumo: €747,381.00
My total withdrawals at Casumo: €555,204.24

For anyone who is interested:

My total deposits at Casumo: €747,381.00
My total withdrawals at Casumo: €555,204.24

Wowwwww

 

[deanus76]

The bandit would be classed as VIP he has deposited 1.4 Million and his withdrawals are 1.7mill, he also had grief with SOW etc

 

[Lobo]

Just got a reply from my VIP manager. It is in a foreign language so I briefly sums it up:

"Sorry, we need the documents before we can open up your account for withdrawals [...]... and here is your cashback, Good luck".

"I have known you for a long time. We suspect you of nothing wrong we just need to know exactly where the money is coming from"

"We, saw you had transfered money to an other account of yours. We need full bank statements from that account as well. Yes, we need signed letters from the persons who have transfered you money + copy of their ID"

So yeah - here we are...

This happend after I deposited €6k i august.
Less than 0,8% of my total deposits at Casumo.

Depositing at Casumo is a big gamble too. Kinda exciting, lol. You never know when they will smash you with an impossible KYC

@CasumoLouis - do you have anything else to add?

 

[Borgie]

Just got a reply from my VIP manager. It is in a foreign language so I briefly sums it up:

"Sorry, we need the documents before we can open up your account for withdrawals [...]... and here is your cashback, Good luck".

"We suspect you of nothing wrong we just need to know exactly where the money comes from"

"We, saw you had transfered money to an other account of yours. We need full bank statements from that account as well. Yes, we need signed letters from the persons who have transfered you money + copy of their ID"

So yeah - here we are...

It's surely time to close your account and move on I'm afraid . They are not going to budge and there is no way you can give them what they are asking for . Other peoples Ids and letters - that's not happening .

 

[bowki]

IDs from other people. Lol, most ridiculous request I ever saw. Under no Data protection act that can be ok.

"Hey, remember you bought my iPhone on eBay three month ago?" "Uhm, yeah, sure, what's the matter?" "Oh, no biggie, I just need a copy of your ID to send it to an online casino in a foreign country!"

 

[sledge13]

This is all bad and I feel for the original poster, they loves taking your money, thats never a problem...cash out? quick raise the bridge!!!!

 

[colinsunderland]

@CasumoLouis you've been on a couple of times since I posted my question. You obviously can't answer account specific questions but can you tell me which part of the gdpr allows you to process someone's, who isn't your customer, personal details without explicit consent from that data subject? Clearly it is what you do from the posts above.

 

[colinsunderland]

hmmm

Hi Colin,

At Casumo, we need to verify that you are who you say you are, that you are using payment methods that belong to you and that the money you are using to gamble is coming from legal sources. We will do these checks at various stages depending on your gameplay, deposit levels or other factors and will contact you for the documentation we may need as quickly as we are able when a trigger arises on your account. We want to make you aware of all types of documentation and information we may request as sometimes, in order to meet our legal obligations we may need to ensure we have checked certain information (if we have not done so already) prior to permitting a withdrawal. We therefore want to let you know that these may be requested and that you can proactively manage your account by providing this documentation to us at any time by contacting us via live chat or at [email protected] and we’ll guide you from there.

yeah, I don't think so.
If you are going to ask for documents you are supposed to do so as early in the customer journey as possible, and if not, then set out what I will be required to send to you.

 

[Lobo]

hmmm

​ Hi Colin,

​ At Casumo, we need to verify that you are who you say you are, that you are using payment methods that belong to you and that the money you are using to gamble is coming from legal sources. We will do these checks at various stages depending on your gameplay, deposit levels or other factors and will contact you for the documentation we may need as quickly as we are able when a trigger arises on your account. We want to make you aware of all types of documentation and information we may request as sometimes, in order to meet our legal obligations we may need to ensure we have checked certain information (if we have not done so already) prior to permitting a withdrawal. We therefore want to let you know that these may be requested and that you can proactively manage your account by providing this documentation to us at any time by contacting us via live chat or at [email protected] and we’ll guide you from there.

yeah, I don't think so.
If you are going to ask for documents you are supposed to do so as early in the customer journey as possible, and if not, then set out what I will be required to send to you.

Did CasumoLouse answer you in a PM?

 

[colinsunderland]

Did CasumoLouse answer you in a PM?

I'm sure Louis will be happy to be called a louse

No he didn't, that was a general support email

 

[colinsunderland]

Casumo on AML. Obviously very well promoted considering the 197 views in 6 months!

 

[goatwack]

I thought this strange KYC/ SoW story had an air of familiarity to it, making things up along the journey, with a comic twist:

 

[Lobo]

It's surely time to close your account and move on I'm afraid . They are not going to budge and there is no way you can give them what they are asking for . Other peoples Ids and letters - that's not happening .

I really don't care for my account... but I think this case is very important for us as a community.
It perfectly shows the absurd world the online casinoes (Casumo) are living in.

It is totally fine that they don't want my business, but grow some balls and tell me instead of doing shit like this @CasumoLouis.

Casumo avoids all and every important questions I have and they are a nightmare to communicate with.

Therefore I have decided to do a PAB. (thank you for that service btw).
I have both time and money and I'll go to the next step if needed.

 

[Borgie]

I really don't care for my account... but I think this case is very important for us as a community.
It perfectly shows the absurd world the online casinoes (Casumo) are living in.

It is totally fine that they don't want my business, but grow some balls and tell me instead of doing shit like this @CasumoLouis.

Casumo avoids all and every important questions I have and they are a nightmare to communicate with.

Therefore I have decided to do a PAB. (thank you for that service btw).
I have both cash and money and I'll go to the next step if needed.

Ok you know once you've put your PAB in you can no.longer comment on this thread or any thread about this matter until the PAB is finalised one way or the other

 

[ChrisNobles]

The crazy thing is that real money launders wouldnt have a casino account that they play big gambling sessions on day in day out for many years, using the same deposit and withdrawal method. Not a single one, ever would operate like that!

DING DING DING>We have a winner!!..>So Very True. You nailed it. Up to this point I am blown away by this thread.

 

[ChrisNobles]

Best of luck to you OP. The very best!!

 

[Lobo]

Thank you, sir.

I just sumbitted the PAB.

 

[Harry_BKK]

Good decision Luckylobo...we are all rooting for you!

 

[dealer wins]

Into the rogue pit if you ask me!!!

 

[Stuckluck]

Online casinos are, sadly, becoming unusable. It's all about the withdrawal. There's always this tension between the player and the casino when it comes to withdrawing. This as been going on for a long time. Now that more regulations are involved, the casinos can hide behind those regulations. Casinos, just pay us without making it complicated.

 

[balotelli]

Short update: Casumo added a 80% deposit bonus to my account today. Probably some standard mass bonus, but still...

My cashback which should have arived today in the morning has not come. That has been manually stopped because it comes each monday like clockwork.

Still no replies to my emails sent on friday.

They told me they stopped with cashback. You still have it?

 

[balotelli]

Casumo is good until they no longer serve you.

I have problems with games and have been a "highroller". Lost about $ 230000 to them.

I have shown signs of gambling addiction several times. But nothing was done because they should take everything you have first. Have always liked Casumo. But everything got worse ...

A month ago I emailed my VIP manager and asked for all chat history, deposits. Nothing more than that.


Then I would log in to casumo. NOW IT HAS BLOCKED ME PERMANENT. FOR I WANT TO HAVE DATA AND CHANGED TONS IN THE MAIL.

BUT THEY COULDN'T BLOCK ME WHEN I PUT 30 K ON A MONTH


that month they wanted proof of the money.

I gave a 2 year declaration with 0 earned and showed a loan agreement of 80k

do you take or, they approved quickly so I could lose more money. Then when you are not playing, they block you like nothing

 

[balotelli]

I see that Casumo have read the thread but no comment as yet

they only fix the small problems to show that they are good

 

[Lobo]

Update: I am cancelling the PAB.

I'm pulling out the "big guns" straight away. I have looked over everything with my lawyer and this case will probably turn out much bigger.
I can not promise to keep you updated all the time, because they adviced me to keep silent for a while.

PS! Thank you for offering the PAB-service, Casinomeister.

Good luck me

 

[mariafbb]

good luck Luckylobo in your endeavours .


@CasumoLouis just out of curiosity , tho I know you are here as a rep but if a friend of yours asks for your picture with your ID and some other docs for his casino's SOW would you personally give that to your friend ?

 

[sufferinsilence]

good luck Luckylobo in your endeavours .


@CasumoLouis just out of curiosity , tho I know you are here as a rep but if a friend of yours asks for your picture with your ID and some other docs for his casino's SOW would you personally give that to your friend ?

I'm not Louis but I was talking about this with a friend yesterday, how absurd all of this is. He said if it was just to prove where I got the money from he probably wouldn't just want to send out his ID to me to give to a 3rd party but if it was to get access to a big withdrawal he would try and help me out. But that's a friend I've known for years, not someone I sold something to on Ebay or the likes. He agreed with that and he would never give his out his ID to a complete stranger.

Good luck @Luckylobo

 

[colinsunderland]

I'm not Louis but I was talking about this with a friend yesterday, how absurd all of this is. He said if it was just to prove where I got the money from he probably wouldn't just want to send out his ID to me to give to a 3rd party but if it was to get access to a big withdrawal he would try and help me out. But that's a friend I've known for years, not someone I sold something to on Ebay or the likes. He agreed with that and he would never give his out his ID to a complete stranger.

Good luck @Luckylobo

Exactly, If it was a friend or family member I might be able to persuade them to let me send their ID, but a stranger, not a chance. Plus, thats assuming they have ID. One of my daughters doesn't have a passport or driving license and she sent 2 x £500 transfers to me during August (plus smaller ones). She also doesn't have bills as the gas and electric were on key meters when she moved in and hasn't bothered changing them. How exactly could I do what is being requested in that situation? @CasumoLouis I know you aren't answering but I really think you should comment on this. You won't be getting another penny from me until I know I won't be getting asked for this type of thing, and how you aren't breaching the GDPR by doing so?

 

[dealer wins]

And say you are the person handing over your ID and bank statement to your friend, then you suffer a fraud on your bank account. You tell the bank about handing over your ID and, poof, they will not reimburse you as they would say you have been negligent in compromising your ID.

 

[Slottery]

I know you aren't answering but I really think you should comment on this. You won't be getting another penny from me until I know I won't be getting asked for this type of thing, and how you aren't breaching the GDPR by doing so?

It's answered already, they follow strick regulations set by license providers and EU laws and directives.. It would be great outcome from any casino (quite many hear have been questioned about SOW processes when someone have started thread here) just in general without giving any exact information about their practices, would just explain and show what parts of these AML regulations in EU level and as well regulators who have provided their guidelines what to follow (without exact step by step procedures, that's why we see very interesting practices in place), for sure trying to explain why something very extended (like 3rd party id from some transfer to players bank account, just to name one) checks need to be done and point which part and which from these many regulations is reason to different actions casino have decided to take.

We have very many exact similar comments about retulations, legislations, EU money launderin directives etc... These are all public documents, i've been reading all them applicable for casino operators and really don't agree for some demands what we have seen. Opening it step by step would be very welcome and for sure would stop any arguing in this topic if there would be one casino clearly openly point where they decisions are based. Now we only have this same jargon about these mystical legislations and directives which are forcing casinos request 3rd party ID:s etc... Would be honestly very interesting to understand what is making certain transaction to be such a high risk categorized that instead of reporting suspicious transaction to authorities like probably should be done in case of suspicious transactions which is triggering heavy AML investigations (what asking 3rd party id for sure can be counted) is handled like this by asking these documents and also tipping suspected person that he/she is suspected which probably is not right to do, tipping suspect person about investigations seems to be not right thing to do when reading these AML guide lines from different sources.

Would really take my hat off if any casino would open what exact part where every document request is based, then it would be much easier to understand or judge if that certain part of directive or what so ever, actually is meant to be that extended in some scenario. These requests and assessments probably should be risk based, many casinos have already stated that they do these checks in certain life time threshold which is not required, like in this topic OP is under MGA license and they in many many places are referring everything to be risk based and only borderline is made for basic KYC request to be completed and even that can be counted in 180 days rolling period instead of life time.

Hope we one day can see and even more hopefully, understand where these mystical magic laws and legislations are coming from as we can't find them in AML directives, no any guide lines from gaming regulators etc... For sure processes are passing audits like mentioned in this topic because these are so extrem extended, for casinos point of view would be more interested to study and challenge these auditors that what really must be done and when to learn, instead of only making own judgements about these regulations and directives which quite clearly seem to be bit something else what these are meant to be.

Already from this forum we have seen so many threads about these extended SOW checks, laws and regulations really are not telling that only in CM here are so many suspicious persons who need to be investigated. Would also be interesting to know, how many players have been reported to by MLRO doing SAR to authorities, if somebody is not cooperating with decent requests when they have some suspicious activity in their account, for sure that should be reported or is it ok to let somebody keep doing illegal activities as long they don't do it with us? Seeing crime but not reporting it could maybe also counted as failing in AML monitoring (like also tipping about suspect that he/she is under investigation). These just disappear somewhere when suspected players is not cooperating, which is strongly suggesting that casinos don't believe themselves that their requests are made in right places where real suspicions are standing, starting from tipping suspect who's not cooperating and then not reporting suspect to authorities.

Would be great to have any casino just open to which legislations they very extended demands, let's say for single transaction from private person like in this thread are based. Is OP somehow counted as high risk, he's coming from very low risk country, using very low risk payment methods, his stats suggested that his deposits are wagered, loop is closed when ever it's requested (exceptionally in this thread casino asked to withdraw to other method). Can by drinks for any legal team who would like to educate us as we here in this forum seem not to be educated enough to understand same lawas same way even been trying many years and license providers haven't demand certain activities spoken in this thread and in others but have advised for exact question with all information what is necessary and what is not. Casino legal teams have some great wisdom to read these laws what many other who are working in finances, money laundering etc... don't. Probably that's why they wanna keep that secrect and not willing to educate others how to comply, there shouldn't be secrets as these are all public documents or actually it seems there is as nobody can't explain these actions.

 

[Slottery]

And say you are the person handing over your ID and bank statement to your friend, then you suffer a fraud on your bank account. You tell the bank about handing over your ID and, poof, they will not reimburse you as they would say you have been negligent in compromising your ID.

To this could add as well, that if person like OP here is suspect of being breach of AML legislation because of suspicious transaction from 3rd party has been made, how in earth they then can decide that everything is ok after that "criminal" send his ID and explanation that it wasn't drug money.

Usually if you are suspect of illegal activities, only your word is not proof enough but officers who are investigating these are demanding some actual proof, other than only kind promise that we don't do anything bad. Or maybe days of trust are back when you are suspected about criminal activities and all investigations are finished once you just state that you didn't do it and provide passport picture of your partner in crime.

 

[Lobo]

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