Club World: should they really be accredited?

[maxd]

I do not believe it to be a processer issue.

Please re-read my post. I did not say the whole issue was a processor issue. I did say that processor issues were cropping up and those need to be moved somewhere. If the processor stuff stays here then that exposes the casino's payment processing to unnecessary risks (prying eyes and all) and that ultimately will have a negative effect on players getting paid. That's why we need to move it. It really has very little to do with the original purpose or subject of this thread.

 

[Jennifer]

sheesh Im surprised by all these posts. Ive cashed out 3 times in the last weeks and its always processed within 24 hours

 

[anniemac]

Jennifer,

I think that is part of the problem. Some folks get paid quickly, or at least as promised, and some folks aren't getting paid for months. It's not just a US thing anymore.

Personally, I have never waited longer than a week for payment from CW. However, some folks are still waiting.

It's a mess and getting messier.

 

[pudgeywudgey]

Day 39....

Well, I received an unsolicited email from the CW cashier today:

Hi Mark,

I am sorry to be contacting you again about your missing ACH withdrawal however; I want to keep you updated on what we have been doing to track your winnings. Our ACH processor has placed a trace on the transaction and we should know exactly what has happened with the money very soon. I understand that you have been waiting a very long time for this withdrawal. This is very unusual, we have been using ACH for a very long time and apart from the odd hiccup this is not something that happens often. ACH usually takes 3-5 working days as stated on our website.

Once we have heard any further information from our processors we will alert you and let you know our next step. I just want to guarantee that you are going to receive this money regardless of what has happened with the original transaction.

Once again I hope you can accept the apologies of the Club World Group and trust us to get this money to you as soon as possible

If you have any questions feel free to contact us.



Kind Regards



Stephen

Cashier

ClubWorldCasinos

I guess this an improvement in communication, but I, like other posters, am still tying to figure out why this is confusing the CW cashier. The amount in question is small (500 dollars), so I have at this point considered it a bonus IF I ever receive it.

Odd that CW has ceased to be active in the threads. The old rep would post for all to see that he was on it.

 

[tooodoggs]

I find it very alarming that if this "hiccup" was so "unusual" for them that it would take this long for them to take actual steps towards tracing the whereabouts of the withdraw. i am sorry but I don't buy it. They should of traced this weeks ago.....It should not be difficult to find out where the money went

Day 39....

Well, I received an unsolicited email from the CW cashier today:

Hi Mark,

I am sorry to be contacting you again about your missing ACH withdrawal however; I want to keep you updated on what we have been doing to track your winnings. Our ACH processor has placed a trace on the transaction and we should know exactly what has happened with the money very soon. I understand that you have been waiting a very long time for this withdrawal. This is very unusual, we have been using ACH for a very long time and apart from the odd hiccup this is not something that happens often. ACH usually takes 3-5 working days as stated on our website.

Once we have heard any further information from our processors we will alert you and let you know our next step. I just want to guarantee that you are going to receive this money regardless of what has happened with the original transaction.

Once again I hope you can accept the apologies of the Club World Group and trust us to get this money to you as soon as possible

If you have any questions feel free to contact us.



Kind Regards



Stephen

Cashier

ClubWorldCasinos

I guess this an improvement in communication, but I, like other posters, am still tying to figure out why this is confusing the CW cashier. The amount in question is small (500 dollars), so I have at this point considered it a bonus IF I ever receive it.

Odd that CW has ceased to be active in the threads. The old rep would post for all to see that he was on it.

 

[baleHead76]

Odd, Bale, was check drawn on a US bank? I was told they were all written on Canadian banks, and therein lies the problem for me. Thanks for your help.

yes it was a US bank... my bank a couple of months ago cashed a check for me from jackpot capital with no problem and that check looked more shaddy than the buzzluck one, lol

 

[baleHead76]

Well, you can see that ClubWorld is aware of this thread, you can see their name at the bottom. So why the silence? I can tell you this, their silence come through loud and clear, and it is deafening.

But when you really think about it, what can they really say that we all haven't heard before? Sure they can come in and say "Sorry for the delay we are back logged at the moment", not that I would believe them atleast they aren't being silent.

I really think it is time that this group is re-evaluated, because paying select members and ignoring others is not right on any level. These complaints just keep coming and coming and this group makes the decisions to stay quiet. But how long can this keep going on? Waiting for tracking numbers, traces on ACH withdrawals and just plain ignoring withdrawals that are pending. Hell they aren't even processing withdrawals in the time frame THEY have written on their website.

It doesn't take long to fall from the top, and I honestly think this group is very close to falling. They chose to be quiet on all this, and give us the same lame ass excuses, they can't expect to stay on top that way.

Just my 2 cents.

LH

That's how I was feeling about this whole thing was that it seemed certain players are more important than others and I understand it probably should go whoever was in the queue first gets paid but still.. all I wanted from the very beginning was for them to be open and let me know.. I had to be the one who did all the contacting and following the chain of events via the cashier history.. that part is unacceptable.

 

[Mouche12]

I for one would fully endorse CW being thrown out of the accredited section with all the mayhem surrounding withdrawals, US players or not.

 

[baleHead76]

Day 39....

Well, I received an unsolicited email from the CW cashier today:

Hi Mark,

I am sorry to be contacting you again about your missing ACH withdrawal however; I want to keep you updated on what we have been doing to track your winnings. Our ACH processor has placed a trace on the transaction and we should know exactly what has happened with the money very soon. I understand that you have been waiting a very long time for this withdrawal. This is very unusual, we have been using ACH for a very long time and apart from the odd hiccup this is not something that happens often. ACH usually takes 3-5 working days as stated on our website.

Once we have heard any further information from our processors we will alert you and let you know our next step. I just want to guarantee that you are going to receive this money regardless of what has happened with the original transaction.

Once again I hope you can accept the apologies of the Club World Group and trust us to get this money to you as soon as possible

If you have any questions feel free to contact us.



Kind Regards



Stephen

Cashier

ClubWorldCasinos

I guess this an improvement in communication, but I, like other posters, am still tying to figure out why this is confusing the CW cashier. The amount in question is small (500 dollars), so I have at this point considered it a bonus IF I ever receive it.

Odd that CW has ceased to be active in the threads. The old rep would post for all to see that he was on it.

I received that exact same email today and I just checked my bank account and FINALLY the money is there!! w00t!! I hope everyone who received that email will be getting their long overdue winnings as well!

 

[BMWSTACK]

I for one would fully endorse CW being thrown out of the accredited section with all the mayhem surrounding withdrawals, US players or not.

I dont think I agree with that yet. People do get paid. It does slow down from time to time and then speeds back to normal. Now if slow payment continues for a long period of time, then possibly. When I talk about long period of time , I refer to the length of time the issue has been going on. For example lets say its a legitimate "processor"problem. I wouldnt like to see them not having a way to fund for more than a couple weeks. I think I think I may have seen this go on for longer, but I guess i give them a pass. I believe that having options for payment methods is a full time job, and they should always have backups ready to go.
I think Clubworld has alway been a safe place to play and wouldnt want to see the group taken off. I just hope they put processes in place to make sure these problems dont happen often.

 

[lettingyouknow]

I just think there may be issues we are not aware of

I do not believe they should be pulled from the accredited section at all. I think there are issues that involve processors that we are not aware of, and nor would we want to be.

All businesses have intergral components to running a business that the consumer or customer does not need or care to know. But it is vital to deal with these on a daily basis to keep the company running and the customers happy.

The flow of cashflow coming in and out, the processor issues, the ones who take the money and run, the ones who are closed down, the ones who are a little bit slow. I could only imagine that there are issues that we are not aware of, and even if we were to know or even comprehend for a long explanation of what is really going on.

At the end of the explanation we would still be screaming "show me the money," or maybe I am wrong, maybe there are some that would say, thank's for the explanation, I understand, I'll be patient.

We will all get paid for years I have been reading the threads from slow pays, and eventually they do get paid, almost every time.

Yes it's hard when we have bills to pay, and the economy still stinks right now, I am in the same boat as all of you.

It's just needs to be said, we are all going to be ok, this is a good group, we will be paid, lets just take a breath.

 

[LHofsdal]

I don't think anyone is disputing the fact they will get paid, it is WHEN will they get paid. Some people are getting paid while others have been waiting over a month to be paid. The fact that other reputable, accredited casinos that use the same processor are not having these problems should say something....

I was the biggest supporter of CWC's for a long time. But look at all these issues that have come about in the past few months. I don't see any one complaining about how long Inetbet takes to process a withdrawal. I don't even play at Inetbet anymore. I did have a problem a few months ago but it wasn't Inetbets fault it was FedEx. They lost the package.

What gets me is this is starting to sound like crap the rogue casino pull. It use to be with this group that withdrawals were processed the very next day, and you would get an e-mail from them. Now it takes god only knows how long and no e-mails are sent out. Lets face it, Tom was/is a valuable asset to this group, but as of right now I think he is M.I.A. I have sent a few PMs to him and they were answered by Karolina. Maybe his on a holiday but it has been a long time since we have heard from him. One of the worst things that happen to this group is the loss of Tom.

It is all a waiting a game now, lets just hope this group pulls through, because for the US players there are not many reputable places left. But I still think this group should be re-evaluated, because these issues have been happening for a while now and the complaints are still coming.

LH

 

[maxd]

Thread moved per my previous post(s). There's a re-direct in the original forum which will stay up for a good while, that should allow all interested parties to see the original headline and follow the link here.

 

[pudgeywudgey]

Day 40...


Paid!..wohoo

 

[dionysus]

40 days? that's just sad

 

[tooodoggs]

Received my paymycard that was approved on 10-4 today 10-10 . Still waiting on the check or a tracking# that was approved on 10-3. Paymycard definatly seems to be the fastest method

 

[gambler777]

IMHO I would NOT like to see CW taken off the accredited list. The issue for some is receiving payment, the issue for others is the time it takes for CW itself to process the withdrawal. Everyone does EVENTUALLY get paid. But yes, I do believe that sending some emails and explaining what is going on would help for those who get stuck in limbo receiving payment. I do not believe that processing by CW cashiers should be a delay for anything other than docs. I will say my last 2 withdrawals were processed by CW as quickly as could be expected, and received one as well and don't expect problem with 2nd. However, that has not been the norm lately. I have chatted by PM with Karolina and was happy with the comments I received from her. Hopefully, she will find her footing here soon and reply to this thread. Because to tell you the truth, I think it has gone on for far too long, just as some people have waited far too long for processing and receiving. Good Luck to you all. And thank you for the move Max, I think you moved it to where it should be.

 

[samoas]

40 days? that's just sad

Sad? Yes, I so agree.

Glad pudgey was paid.

 

[samoas]

I don't think anyone is disputing the fact they will get paid, it is WHEN will they get paid. Some people are getting paid while others have been waiting over a month to be paid. The fact that other reputable, accredited casinos that use the same processor are not having these problems should say something....

I was the biggest supporter of CWC's for a long time. But look at all these issues that have come about in the past few months. I don't see any one complaining about how long Inetbet takes to process a withdrawal. I don't even play at Inetbet anymore. I did have a problem a few months ago but it wasn't Inetbets fault it was FedEx. They lost the package.

What gets me is this is starting to sound like crap the rogue casino pull. It use to be with this group that withdrawals were processed the very next day, and you would get an e-mail from them. Now it takes god only knows how long and no e-mails are sent out. Lets face it, Tom was/is a valuable asset to this group, but as of right now I think he is M.I.A. I have sent a few PMs to him and they were answered by Karolina. Maybe his on a holiday but it has been a long time since we have heard from him. One of the worst things that happen to this group is the loss of Tom.

It is all a waiting a game now, lets just hope this group pulls through, because for the US players there are not many reputable places left. But I still think this group should be re-evaluated, because these issues have been happening for a while now and the complaints are still coming.

LH

I haven't played at CWC in awhile. I was lucky there many of times. My payments in the past were hit or miss. Longest wait I had was almost 3 weeks. A couple of times I had to vent here in the forum due to my frustration. I must stress I have always been paid. ALWAYS!

The questioning of withdraws as of late would leave anyone feeling vulnerable. I still cannot fathom why they would not want (CWC) to retain their reputation. I have seen many posters in the past address this reasoning. Where is Tom???

Questioning CWC credibility is akin to the elephant in the room! Why is that? USA SCHMUSA! So tired of that excuse. If other establishments can make it work then what is CWC doing wrong?

Okay, done ranting.

 

[skiny]

Have reasons been given for all of these declined withdrawals?

Even if I got paid in the end, I think I would still have a right to know why my withdrawal was refused even once much less several times.

 

[chuchu59]

Have reasons been given for all of these declined withdrawals?

Even if I got paid in the end, I think I would still have a right to know why my withdrawal was refused even once much less several times.

IMO too much is made of the fact that players eventually get paid. As Skiny said one has a right to know why a withdrawal was declined once or even more. If no reasons are ever given we can only speculate that they are trying to stall payments, hoping you play everything back. If they refute this a reason must be given. Simple as that.

 

[LHofsdal]

But that is just it, no reasons were given. The player was just told to try again. Some players weren't even notified that their withdrawal was declined, they had to log in the casino to find out.

Communication with this group is not good. It is something they need to improve on. There is someone else working in this group that goes by the name Karolina, they should introduce themself and start addressing these issues in Toms absence. Their silence is really hurting them here.

LH

 

[Jennifer]

Communication with this group is not good. It is something they need to improve on.

In some situations I agree. A few weeks back when speaking to one of their live chat agents, the fellow was amazingly rude and very cold. I wrote a complaint and within 6 hours I was responded to by the support manager. They apologized and said they spoke to the agent and would make sure it never happened again. I was very pleased with this outcome.

However, recently I have made two requests where I was told it would be taken care of. This was 2 weeks ago and I havent heard a single thing back. And zero response from two emails I sent in this time frame. What bothers me most, when I have the time to play, its usually with this group. I have a great job so I can afford to lose so in a span of a few days, I will deposit $800 and sometimes lose all of it. No big deal but when you have a loyal customer like myself, I think it is wise not to ignore them. Or anyone for that matter. And Im really not that high maintenance but I do like things to be taken care of when I ask.

 

[skiny]

In some situations I agree. A few weeks back when speaking to one of their live chat agents, the fellow was amazingly rude and very cold. I wrote a complaint and within 6 hours I was responded to by the support manager. They apologized and said they spoke to the agent and would make sure it never happened again. I was very pleased with this outcome.

However, recently I have made two requests where I was told it would be taken care of. This was 2 weeks ago and I havent heard a single thing back. And zero response from two emails I sent in this time frame. What bothers me most, when I have the time to play, its usually with this group. I have a great job so I can afford to lose so in a span of a few days, I will deposit $800 and sometimes lose all of it. No big deal but when you have a loyal customer like myself, I think it is wise not to ignore them. Or anyone for that matter. And Im really not that high maintenance but I do like things to be taken care of when I ask.

I'm no maintenance. But then so is my car and that doesn't really run right either.

 

[Jasminebed]

In the case of one of my withdrawals, the reason for declining it was valid... I had a credit card I hadn't provided. But I contacted them, not the other way around.

Another was pending after it should have been approved, and it took a little prod with the cashier during business hours to be paid.

In another, it was declined, and then approved and paid within the span of a couple of minutes. But a poster in another thread had that happen and the balance returned to her account while she was playing. She noticed immediately, but how many of us use autoplay and go to the fridge, are watching the reels and not our balance, etc? After contacting chat, it was fixed.

Maybe those of us who have been paid can check our histories and see if this declined, approved within a few minutes is happening often? Perhaps there is an automated feature that needs addressing.

I personally still have enough faith in CWG to keep playing. These minor issues I probably would not have even posted about except that others outside the US were having problems, and I thought I should share my own experiences.

But I probably wouldn't have known to make sure I dealt with support during UK business hours when cashier was in, telephoned (which I almost never do) and chased up my payments if not for the contributions of others here.