Baptism by Fire - success Bitstarz entering the flames!

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ChrisNobles

Experienced Member
PABaccred
Joined
Mar 22, 2012
Location
United States
All the confidence that you guys will breeze through this t.b.f. like a walk in the park. Best of Luck! Also, hats off to the person writing the slot reviews...some of them are hysterically funny.
 
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Bitstarz is reviewed by Casinomeister

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Nearly a year ago I came across this casino and was a weekly depositor for some months. They paid out promptly but as always I looked for other casinos and had only been back once in recent months. Nothing wrong with the casino. Its just me.

Hi there :)

Thank you for the kind words, and I totally understand if you have more than one casino that you like to play at :)

You're welcome here at BitStarz at any point, and I hope that your title of "gambling addict" is not meant to be serious :D

All the best!

Olle
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
All the confidence that you guys will breeze through this t.b.f. like a walk in the park. Best of Luck! Also, hats off to the person writing the slot reviews...some of them are hysterically funny.

Hi Chris!

Thank you so much :)

I'll pass on the feedback to our very talented copywriter and I'll take the opportunity to right here thank you
for the kind words on her behalf :)

Olle
 

Ruder

Newbie member
Joined
Dec 8, 2018
Location
Poland.
Taking off my hat! This is one of those guys with whom I would go on the attack. By the way, I had several major victories with them, everything was paid within 15 minutes.
 

Ziezoo

Newbie member
Joined
Aug 7, 2018
Location
NORWAY
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.

Yes good support is very important but at least we have great support from Olle our rep and I am sure it will be all sorted :)
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.

Hi ZieZoo,

Oh man :( very sorry to hear that. We normally get a lot of praise for our support, so this is very sad to see. Would be great if you could give me your username in a PM so I can look into what happened in your particular case. When it comes to rejecting documents (which I believe you refer to), support has to manually add a reason for rejecting a document.

That reason gets automatically sent in an email to the player so they can upload a new one that is within the guidelines we've received from our license issuer.

I would love to get to the bottom of this, so if you could kindly PM me, I'll have a look at it ASAP!

Olle

Edit: I believe to have found your account. And the reason for rejecting the proof of address is because it's an e-bill and not a document sent to you via post. I see you uploading 3 of these (please correct me if I'm wrong), and all of them are rejected with the same reason. So it would be awesome if you could send us something that has been snail-mailed to you :) I see the other documents were approved.

I mean, I get it, we don't get much mail these days, but there should be something sent to your address that we can use, right? :)
 
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Jhonson90

Full Member
MM
Joined
Apr 25, 2015
Location
Eurozone
Unfortunately few providers available for my country, but exceptional support, always fast and courteous,
payment within 15 minutes on Skrill.
Definitely one of the best casinos I've played.
Greetings.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Unfortunately few providers available for my country, but exceptional support, always fast and courteous,
payment within 15 minutes on Skrill.
Definitely one of the best casinos I've played.
Greetings.

Hi Jhonson90,

Please accept my humble thanks :)

Couldn't think of any better way to start the day than to get such awesome feedback from a loyal player.

I wish we could offer more providers to more countries, but as I'm very sure you know, the restriction is not set by us. We are working
on adding more all the time, and we purposely tend to add providers that are more accessible for our players. I mean, it doesn't matter
if it's a big game provider if our players can't play them :)

I hope you've found some games that you like among those that are available to you, and if there's anything I can help you with, just let me know :)

Stay awesome,

Olle
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi ZieZoo,

Oh man :( very sorry to hear that. We normally get a lot of praise for our support, so this is very sad to see. Would be great if you could give me your username in a PM so I can look into what happened in your particular case. When it comes to rejecting documents (which I believe you refer to), support has to manually add a reason for rejecting a document.

That reason gets automatically sent in an email to the player so they can upload a new one that is within the guidelines we've received from our license issuer.

I would love to get to the bottom of this, so if you could kindly PM me, I'll have a look at it ASAP!

Olle

Edit: I believe to have found your account. And the reason for rejecting the proof of address is because it's an e-bill and not a document sent to you via post. I see you uploading 3 of these (please correct me if I'm wrong), and all of them are rejected with the same reason. So it would be awesome if you could send us something that has been snail-mailed to you :) I see the other documents were approved.

I mean, I get it, we don't get much mail these days, but there should be something sent to your address that we can use, right? :)


I like to weigh in on this and this worries me, Actually here alot of companies are going to e-bill or electronic statements, I don't get any bills by mail anymore so does this mean I can't play on bitstarz?
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I like to weigh in on this and this worries me, Actually here alot of companies are going to e-bill or electronic statements, I don't get any bills by mail anymore so does this mean I can't play on bitstarz?

Hi slotmaster,

You know what, let me check with exactly what the guidelines say. To be fair, I haven't seen the wording, word for word, so let me get back to you on that one asap and post it here for everyone to see :) Sounds cool?

Olle
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi slotmaster,

You know what, let me check with exactly what the guidelines say. To be fair, I haven't seen the wording, word for word, so let me get back to you on that one asap and post it here for everyone to see :) Sounds cool?

Olle

Hiya

Yup yup sounds good. I mean it's just a copy of the bill even though it's an electronic statement but it will show my address and everything so you can verify an account. :) Just confused by how would you like to see it was sent by normal mail?

Edit:

I just logged into my account for the first time in years, just to look cause of this thread,lol. I have not made a deposit or anything but I assume I am going to have to get reverified if I do. :)
 

Ziezoo

Newbie member
Joined
Aug 7, 2018
Location
NORWAY
I like to weigh in on this and this worries me, Actually here alot of companies are going to e-bill or electronic statements, I don't get any bills by mail anymore so does this mean I can't play on bitstarz?

I get paper bills maybe one time per year. Bitstarz support told me duet to regulation they can only accept paper bills.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hiya

Yup yup sounds good. I mean it's just a copy of the bill even though it's an electronic statement but it will show my address and everything so you can verify an account. :) Just confused by how would you like to see it was sent by normal mail?

Edit:

I just logged into my account for the first time in years, just to look cause of this thread,lol. I have not made a deposit or anything but I assume I am going to have to get reverified if I do. :)

Hi man!

Normally you can see if it was sent by mail or printed out :) there are a few things you can look for as an operator, however knowing what to look for is also a part of our detection to determine if it is or not, so I can't give away all ingredients to the secret sauce recipe. One obvious one to look for however is the folding. When you get a bill via mail, it's always folded :) You'll never get full un-folded A4 bill via mail :)

Still trying to get some answers as to exactly what the regulators say in their guideline, so bear with me :) I haven't forgotten about you.

Olle

Edit: Awesome! Yes, I agree, let's hold off with the deposit until I can let you know about accepting your docs. I don't want you to deposit and then get stuck on the verification part. So let's make sure everything is on the up-and-up before you play, so you can enjoy the games with peace of mind :)
 
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BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I get paper bills maybe one time per year. Bitstarz support told me duet to regulation they can only accept paper bills.

Hi Ziezoo,

Is there anything else that you receive from a government agency or anything that is sent to you via post? Could be from the tax office or
something else, like insurance company?

Olle
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi man!

Normally you can see if it was sent by mail or printed out :) there are a few things you can look for as an operator, however knowing what to look for is also a part of our detection to determine if it is or not, so I can't give away all ingredients to the secret sauce recipe. One obvious one to look for however is the folding. When you get a bill via mail, it's always folded :) You'll never get full un-folded A4 bill via mail :)

Still trying to get some answers as to exactly what the regulators say in their guideline, so bear with me :) I haven't forgotten about you.

Olle


Hiya!

Ok thanks, No rush for me it was more of a what? trying to understand thing, lol. :)
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hiya!

Ok thanks, No rush for me it was more of a what? trying to understand thing, lol. :)

Hi man!

Ah gotcha :) I've asked our legal guys as well now, but in all fairness I think we should change our policy. I mean, it's not the Flintstones :) I personally don't get much mail, not even threats or those chain letter thingies. But hey, don't get any ideas now :D

Will have an answer for you later today most likely :)

Olle
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi there :)

Thank you for the kind words, and I totally understand if you have more than one casino that you like to play at :)

You're welcome here at BitStarz at any point, and I hope that your title of "gambling addict" is not meant to be serious :D

All the best!

Olle
'Gambling addict' - the addiction was serious 2 decades ago but now the word 'senseless' means much more nowadays.
 
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