Baptism by Fire - success Bitstarz entering the flames!

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BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
well if you are going to be a true accredited casino you will have a lock withdraw and back and forth with being verified I sent you everything but the kitchen sink.

Hi there,

If my kitchen sinks starts to leak, I might have to ask for that too :)

Jokes aside, your account at BitStarz is fully verified, and you did send quite a few documents, however many of them were photos of your computer screen from a distance, which can be quite hard to read. We just asked for the usual documents that is needed for withdrawal, no selfies, nothing extra, and those are documents we are obligated to ask for by law.

Once more, we're not trying to make this verification process more complicated than it is, and as a casino that prides itself in fast withdrawals and unlimited cashouts, we have no desire to keep your money in an unjust way. If that was the case, we certainly wouldn't have fast cashouts and unrestricted withdrawal limit.

We asked for ID, bank statement, proof of address as well as back and front of the cards and proof of deposit as per our KYC obligation and your account got verified as soon as all the documents were sent in :)

Wishing you all the best at BitStarz or any other casino of your choice.

Olle
 
Bitstarz is reviewed by Casinomeister

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Well I signed up and I can truly say that Olle our BitStarz rep is amazing and is here to help as I had a chat to Olle via private and he helped me out with deposit methods etc.

I tried the games and there were no issues, didn't win but was all fun :D

So far good casino and even a better rep to help us along the way :thumbsup:
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Well I signed up and I can truly say that Olle our BitStarz rep is amazing and is here to help as I had a chat to Olle via private and he helped me out with deposit methods etc.

I tried the games and there were no issues, didn't win but was all fun :D

So far good casino and even a better rep to help us along the way :thumbsup:

Hi Mina!

Oh man, it means a lot to hear that, thank you so much, you made my day! :)

Always happy to help out in the thread or in a PM, so don't be afraid to reach out if there's anything I can do to help :)

Olle
 

cnichas

Full Member
PABnonaccred
PABnoaccred
MM
Joined
Aug 7, 2014
Location
Johannesburg
Hi Cnichas,

Thank you for your feedback.

As you're are a veteran player, I'm sure familiar with the verification processes that we as a casino have to comply with, and we try to be as accommodating as possible. With that said, there are laws we have to follow. In your case, we did in the end try to level with you and the documents you had at your disposal, and that's why we did verify your account in the end and you could cashout without further issues.

I beg you to level to a certain extent with me here, as it's a rarity that a country doesn't have a working postal service. That's not of the norm, hence we have to discuss with the license issuer as how to solve that kind of problem and find common ground.

I also think we were quite accommodating in other ways as well, giving you special privileges with no max cashout for bonuses, didn't make you have a minimum spend in the casino to still have your VIP status, etc.

With that said, you have the freedom to play anywhere you wish, so I wish you best of luck at the casino of your choice :)

Olle
I understand what you saying and I don't hold grudges but I did not have these issues about 2 years back when I first registered it was only after having to reverify my account after I lost access to my first registred email address that these issues became a worry, all in all you guys do run a great casino and I often read articles about players hitting it big on your site too which is awesome to see, my recent experience was bad but my overall experience from all the way back to when you guys first opened it positive can't deny that
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I understand what you saying and I don't hold grudges but I did not have these issues about 2 years back when I first registered it was only after having to reverify my account after I lost access to my first registred email address that these issues became a worry, all in all you guys do run a great casino and I often read articles about players hitting it big on your site too which is awesome to see, my recent experience was bad but my overall experience from all the way back to when you guys first opened it positive can't deny that

Hi mate,

I appreciate it, and I'm sorry it turned out the way it did. To be fair, I'd like to make the KYC process easier, especially because a lot of people don't receive much post these days. Hence, I believe that the verification procedure should be more adapted to modern times. Until that's done however, we're bound to follow the rules in place, even though we may think they can be unreasonably difficult at times.

With that said, I appreciate the kind words and fully respect your opinion.

We did have some nice payouts here lately, such as a 2+ million euros win back in May. I hope you can land one too at the casinos you currently play at :)

All the best!

Olle
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Hi mate,

I appreciate it, and I'm sorry it turned out the way it did. To be fair, I'd like to make the KYC process easier, especially because a lot of people don't receive much post these days. Hence, I believe that the verification procedure should be more adapted to modern times. Until that's done however, we're bound to follow the rules in place, even though we may think they can be unreasonably difficult at times.

With that said, I appreciate the kind words and fully respect your opinion.

We did have some nice payouts here lately, such as a 2+ million euros win back in May. I hope you can land one too at the casinos you currently play at :)

All the best!

Olle

I would be happy to win 100 lately, had such a bad run lately everywhere lol

I am going overseas for holidays in a month so I need to save :eek2:

Can I get my account verified now or do I have to wait until I withdarw?
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I would be happy to win 100 lately, had such a bad run lately everywhere lol

I am going overseas for holidays in a month so I need to save :eek2:

Can I get my account verified now or do I have to wait until I withdarw?

Oh man, that sucks!

Well, I hope you have better luck here, but I completely agree when you say it's better to save for the holiday :) I hope you're going somewhere awesome (I mean, it's a holiday so why wouldn't you. I suddenly realized the stupidity of my own statement) :)

We normally do it upon withdrawal, but I'm happy to pre-verify it for you :) if you wanna send me a PM I'll hit you up with the docs we need. I promise you won't have to send the kitchen sink or a hair foricle, haha.

Olle
 

TheAverageGuy

Dormant Account
mm2
Joined
Jun 27, 2018
Location
canada
Butstarz was doing Lightning fast cashouts before they became trendy. If you’re a fan of spins in your inbox for being an active player, you’ll find them 1/2 times a week through promos and after losing sessions. I played for quite some time, actively recommended and debated in their favour amongst the player community and would still recommend them based on the above.

I personally closed my account a while back over a stickler term on an outside free spin offer submitted at month’s end but not credited when notified because it was a new month when looked at, so I technically had no deposits that month. As it was the second time I ran into this despite making multiple deposits in every monthly cycle, my luck on the rtp scale being less than stellar and generally just being a number in a big database of players I made sure that their reason for being sticklers over 20/25 spins remained accurate and focused deposits at sites with a more personal touch.

Despite the above, I would still recommend joining/playing to all but the fussiest/demanding players or those easily slighted/irritated by rigid adherence to internal policies, procedures, terms and/or conditions, rather than prioritizing the spirit/intent/circumstances surrounding their implementation and application (Like myself perhaps.. in all walks of life)

Play big, win bigger ;1)

Cheers!
 

AnaxDigital

Newbie member
Joined
Oct 28, 2018
Location
Ireland
I deposited 100 with 100% bonus and I cleared the wagering with 1500 left!! fantastic !!!!
Sadly they are making the withdrawal process very difficult... I uploaded exactly what they asked:
- Proof of identity (passport)
- Proof of address (bank statement)
- Proof of deposit (screenshot of online bank account showing deposit)

- Credit card front and back used to deposit.

All deposit within date and were all approved.

My withdrawal maybe set off a red flag as I now have to provide a government issued letter or utility bill as proof of address...

Very annoying....... I am verified on all casinos I play with these documents.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I uploaded a goverment letter i have and i am now verified. WOOHOO! happy days. Have a nice weekend all!

Woho!

That's awesome :) nothing better than starting the weekend with a nice win. I'm sorry if the verification process was a bit slow there, but I'm happy to hear you're fully verified and can enjoy the fast cashouts we take so much pride in :)

Hope you land some more nice wins in the future, and if you land an extra big one, the first round of beers is on you ;)

Olle
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Butstarz was doing Lightning fast cashouts before they became trendy. If you’re a fan of spins in your inbox for being an active player, you’ll find them 1/2 times a week through promos and after losing sessions. I played for quite some time, actively recommended and debated in their favour amongst the player community and would still recommend them based on the above.

I personally closed my account a while back over a stickler term on an outside free spin offer submitted at month’s end but not credited when notified because it was a new month when looked at, so I technically had no deposits that month. As it was the second time I ran into this despite making multiple deposits in every monthly cycle, my luck on the rtp scale being less than stellar and generally just being a number in a big database of players I made sure that their reason for being sticklers over 20/25 spins remained accurate and focused deposits at sites with a more personal touch.

Despite the above, I would still recommend joining/playing to all but the fussiest/demanding players or those easily slighted/irritated by rigid adherence to internal policies, procedures, terms and/or conditions, rather than prioritizing the spirit/intent/circumstances surrounding their implementation and application (Like myself perhaps.. in all walks of life)

Play big, win bigger ;1)

Cheers!

Hi man!

Thank you so much for those kind words :)

If there's something in the terms that you feel is unfair, don't be afraid to point that out to us. It's not our intention to throw in a million terms to make life harder for our players, so if you feel something is unjust. I'm happy to elaborate as to why that term might be there, and if you have a very good argument, perhaps remove or amend it.

Regardless, always happy to hear the opinions of our players as it only helps us be a better casino in the long run.

Wish you a great weekend ahead :)

Olle
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
What is the reason that there are only 2 old bigtimegaming slots available on your website? Can you please add more? :)

Hi AnaxDigital :)

I think we're testing them out at the moment because we don't have a direct integration with their games at this time. So we're
currently getting them through an alternative aggregator. We will getting that in the future though :) in the meantime I think we have 12 games that we can offer from BTG. What are your favorite ones?

In case I have them in the portfolio, I'll be sure to activate them immediately for you :)

Olle
 
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chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Nearly a year ago I came across this casino and was a weekly depositor for some months. They paid out promptly but as always I looked for other casinos and had only been back once in recent months. Nothing wrong with the casino. Its just me.
 

ChrisNobles

Experienced Member
PABaccred
Joined
Mar 22, 2012
Location
United States
All the confidence that you guys will breeze through this t.b.f. like a walk in the park. Best of Luck! Also, hats off to the person writing the slot reviews...some of them are hysterically funny.
 
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BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Nearly a year ago I came across this casino and was a weekly depositor for some months. They paid out promptly but as always I looked for other casinos and had only been back once in recent months. Nothing wrong with the casino. Its just me.

Hi there :)

Thank you for the kind words, and I totally understand if you have more than one casino that you like to play at :)

You're welcome here at BitStarz at any point, and I hope that your title of "gambling addict" is not meant to be serious :D

All the best!

Olle
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
All the confidence that you guys will breeze through this t.b.f. like a walk in the park. Best of Luck! Also, hats off to the person writing the slot reviews...some of them are hysterically funny.

Hi Chris!

Thank you so much :)

I'll pass on the feedback to our very talented copywriter and I'll take the opportunity to right here thank you
for the kind words on her behalf :)

Olle
 

Ruder

Dormant Account
Joined
Dec 8, 2018
Location
Poland.
Taking off my hat! This is one of those guys with whom I would go on the attack. By the way, I had several major victories with them, everything was paid within 15 minutes.
 

Ziezoo

Newbie member
Joined
Aug 7, 2018
Location
NORWAY
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.

Yes good support is very important but at least we have great support from Olle our rep and I am sure it will be all sorted :)
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Taking off my hat! This is one of those guys with whom I would go on the attack. By the way, I had several major victories with them, everything was paid within 15 minutes.

And our hats off to you, Sir! :)

Thank you so much for that, and I hope the wins keep coming :)
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
They have a lot of games, easy site to navigate and alot of deposit methods!

The live support on the other site are a joke, this must be the worst support I have talked to... they are not willing to help at all, I have never had a problem to get verified, but here the reject with no explanation. So I stay away from this casino because support is important.

Hi ZieZoo,

Oh man :( very sorry to hear that. We normally get a lot of praise for our support, so this is very sad to see. Would be great if you could give me your username in a PM so I can look into what happened in your particular case. When it comes to rejecting documents (which I believe you refer to), support has to manually add a reason for rejecting a document.

That reason gets automatically sent in an email to the player so they can upload a new one that is within the guidelines we've received from our license issuer.

I would love to get to the bottom of this, so if you could kindly PM me, I'll have a look at it ASAP!

Olle

Edit: I believe to have found your account. And the reason for rejecting the proof of address is because it's an e-bill and not a document sent to you via post. I see you uploading 3 of these (please correct me if I'm wrong), and all of them are rejected with the same reason. So it would be awesome if you could send us something that has been snail-mailed to you :) I see the other documents were approved.

I mean, I get it, we don't get much mail these days, but there should be something sent to your address that we can use, right? :)
 
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Jhonson90

Full Member
MM
Joined
Apr 25, 2015
Location
Eurozone
Unfortunately few providers available for my country, but exceptional support, always fast and courteous,
payment within 15 minutes on Skrill.
Definitely one of the best casinos I've played.
Greetings.
 
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