Bitstarz denied and stole 4 btc from me

[Jaminkens]

Screenshots

Notice how at 531 am when he says it will take 12 hours for them to review docs then I one min later after what I said the took my money then less than five min I think my account was disabled .

 

[BitStarz]

Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc.

Here's one of the issues I have. You freerolled the player. He never had a chance to cashout ever yet he could keep depositing and losing it. The casino is at zero risk to lose and the player only the chance to lose. I would like to see casino's who dont invest in protecting themselves from fraud be held accountable also. As should the player if they are breaking ToS

In cases like this, I think since you took his deposits prior and didnt invest in multiple account detection like other casino's do, you should honor the cashout and close the accounts and warn the player any further fraud will result in forfeiting deposits. Or refund deposits or a good portion.

I actually feel like this should be an industry standard. If a casino is to get a seal of approval they must have the proper security in place to detect cases like this. It stops casino's from taking advantage of players and/or protects themselves from cases like this.

Hi there,

Thank you for a valid input.

In regards to the IP, the 3 accounts have also been opened through the same browser, and when I say that, I don't mean they all have the same type
of browser, but they've all been opened through the same browser on the same computer.

The reason for the confiscation wasn't initially because of this, it was because the player used fake details on the account, and admitted to doing so,
as per the screenshot posted earlier in the thread.

Kind Regards,

BitStarz

 

[KasinoKing]

Ok I finally figured out how to make a link to the chat transcripts and pics I have now am I supposed to upload or I mean put the link relight here or do I send it to the bap report somehow

It's a PAB!

If you don't SHUT UP your PAB will be thrown out and you will have to fight the casino on your own.

Would you rather that, than have guys with nearly 20 year of experience in sorting out issues like this on your side?

You seem to have a lot of trouble reading and understanding what EVERYONE here is telling you - we are all trying to HELP YOU.

The PAB service takes TIME (days or even weeks sometimes) - you have to be patient.

My sympathy is running out fast - carry on posting and get what you deserve... nothing.

KK

 

[Jaminkens]

Bitstarz steals your money

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

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[Casinomeister]

I don't even know what a pab is or how you do it

If you had bothered to read anything on this website besides your obnoxious self absorbed rants, you would have known what a PAB is, its effectiveness, its purpose and reach.

When you signed up, you were PMd automatically by Vortran007 who gave you explicit instructions on how to file a complaint, AND our ZERO TOLERANCE POLICY on posting complaints.

So far you have violated this repeatedly - you never contacted the casino rep, you did not post tactfully free from abusive language. You are a pain in the ass.

I see that you have submitted a PAB. I am about ready to shit-can it as is because of your behavior here. But no worries - we will process it an find the truth.

Please read the PAB FAQ:
https://www.casinomeister.com/forums/help/pab-rules/

 

[KasinoKing]

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

READ my post above yours - you posted at the same time as me.

KK

 

[Casinomeister]

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

You do not have permission to view link Log in or register now.

Are you stupid or what?

Player bootified for being a PITA jerk.

 

[Growbug42]

Bitstarz and now casinomeister

Here is the screenshot of the truth bitstarz stole my money then casinomeister bans me for showing the truth obviously bitstarz pays you to silence people with your pab

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[Growbug42]

You ban me for what

All I did was put a link with screenshots and you ban me all that I did was post a rebuttal to what bitstarz said obviously u side with them because how else do h pay for this site

 

[Growbug42]

You guys don't tell bitstarz not keep posting

Are you stupid or what?

Player bootified for being a PITA jerk.

Why is it I can't defend myself publicly against what bitstarz is saying without being banned by you is maybe because you make your money by getting paid by these casino for different services I u out

 

[Netgains]

Banned

Are you stupid or what?

Player bootified for being a PITA jerk.

Look I apologize if did not listen to u guys about posting I was just mad this happen to me and wanted to post a rebuttal to what bitstarz posted but please remove the ban. I will promise to listen and go by rules I felt like I was being forced into silence but I see you guys might be one of the only honest sites so I do want to be apart. Sincerely jaminkens

 

[Casinomeister]

Look I apologize if did not listen to u guys about posting I was just mad this happen to me and wanted to post a rebuttal to what bitstarz posted but please remove the ban. I will promise to listen and go by rules I felt like I was being forced into silence but I see you guys might be one of the only honest sites so I do want to be apart. Sincerely jaminkens

LOL Sets up three accounts with ease. Maybe Bitstarz was on to something.

Obviously you feel that our forum rules do not apply to you. No obnoxious posting, no multiple accounts, zero tolerance policy for posting complaints that violate our complaints procedure.

You can't abide by our rules so you have been permanently banned.

Go away and don't come back. Thank you.

 

[Casinorepps]

Bitstarz

In my opinon here it seems from the screenshots that he did win and bitstarz does seem to be not paying him. I can see how he didn't go buy rules but I still think bitstarz should pay a player if they win. This makes me think they should be in the rogue casino section. I would like to know the outcome of this one if you can keep me posted.

 

[alexking12k]

Hi there,

Some players choose to use VPN to mask their IP for various reasons. In this case, it was not just a case of someone
opening multiple accounts via the same IP, but also making multiple accounts via the same browser.

We don't have any technical restrictions for this at the moment, but I do think you have a point and I'm with
you when it comes to try to implement this.

BitStarz

Not trying to be rude here so pls don't take it that way; however, I genuinely believe that casinos are not making an effort to implement safeguards that would prevent users from opening multiple accounts. This is an issue that has been brought up for many years and in many posts yet nothing has ever been done about it. You saying "I do think you have a point and I'm with you..." is just not good enough. If you really feel this way, then go ahead and do something about it. Surely there is way.

 

[BitStarz]

Not trying to be rude here so pls don't take it that way; however, I genuinely believe that casinos are not making an effort to implement safeguards that would prevent users from opening multiple accounts. This is an issue that has been brought up for many years and in many posts yet nothing has ever been done about it. You saying "I do think you have a point and I'm with you..." is just not good enough. If you really feel this way, then go ahead and do something about it. Surely there is way.

Hi Alex,

No offense taken at all.

I know what you're saying, actions speak louder than words, and speaking doesn't really help at this point. I believe you might be right
when you say that some casino deliberately be predatory in these ways (or perhaps look the other way) but I can't speak for them and what they do. I'm sure
there are ways to prevent this technically, and we've listened to players in the past to implement technical solutions for prevention
of breaking the terms.

One example would be when we added a max bet protection with bonus money (as the terms and conditions states you can only bet a certain max amount with bonus money) so it's physically impossible to break this term. This was widely applauded when it came, and we're quite proud to have that in place.

We can argue if this statement is a defense or not, but just to explain things from our end. I know it might seem like a simple things to develop certain
things, and we can always argue in what priority things should be sorted out, but technical solutions aren't always simple to put in, especially when you're
a relatively small operation. Things like this unfortunately take a bit of time.

Again, I value the feedback, I really do, and if you have any other ideas of things we can do to make the gambling experience better. I'd be happy
to listen (and do something about it).

Regards,

Olle, BitStarz

 

[pinnit2014]

I think being able to detect multiple accounts in the one casino should be a pretty straightforward thing to do - some places like All British Casino can do this across the group of companies (All Irish didn't let me sign up as i had a ABC account - unbeknown to me I wasn't allowed 2 in the same group. Luckily it was caught at that point otherwise, albeit innocently, i'd have been in breach when it came to withdraw!)

I think what gets some people is that all these checks come at the end of the process, so why not shift it to the front.

Kudo's to the rep though for engaging though - and for the max bet, which i was unaware of (not that i can play from the UK

 

[Casinorepps]

Bonus issue ???

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

 

[pinnit2014]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

Probably best if you just let it go.

 

[jackanory2279]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

why would you need to make 3 accounts?

 

[Kelly Jo]

I know that individuals who open multiple accounts with the intent to abuse bonuses exist. They collect bonuses. They do not deposit. Blah Blah Blah Etc Etc Etc...

I also know that there are casinos that distort IP/browser fingerprint results to make false claims that a player has multiple accounts. Trackers gather external IP and Browser information. It is possible for users to share the same IP address on a network. (cable/dsl to a wireless router to allow for multiple devices) The website receives external IP/Browser fingerprint information. It does not necessarily receive private IP information that is assigned to each device by the router without permission.
="https://pc.net/helpcenter/answers...elpcenter/answers/sharing_the_same_ip_address

If all Bitstarz has is an IP/Browser fingerprint...?
That does not suffice.

Did Bitstarz allow deposits to be made despite concerns of fraudulent activity (multiple accounts)?
It would seem that they did. This is not the first time Bitstarz has admittedly accepted deposits after suspecting a player of fraudulent activity, and although this was previously addressed in a similar forum, it is obviously a practice that Bitstarz hasn't officially addressed.

You do not have permission to view link Log in or register now.

Was OP allowed the option to deposit to multiple accounts? Did OP deposit to each account?
IF, in fact, multiple accounts exist...and IF these events transpired... then each account should be treated as a separate entity.
Bonus abuse should not apply if accepted within the parameters of each individual depositing account.



It really doesn't matter if OP is a PITA.
It matters that Bitstarz is held to the same standard with regard to their rights & responsibilities as we players are.
My personal experience with Bitstarz is very positive. It disturbs me to see these issues being repeatedly addressed.

Again, I value the feedback, I really do, and if you have any other ideas of things we can do to make the gambling experience better. I'd be happy
to listen (and do something about it).

Regards,

Olle, BitStarz

It is my hope that Bitstarz will, at the very least, accept responsibility for accepting deposits in error and either pay OP the winning amount or
reimburse all deposits made and annul the relationship permanently.

 

[KasinoKing]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

IF the OP had not been such a stupid twat and just did what I advised in the 5th post of this thread - they could have been well on their way to getting their winnings... but no - he/she decided to try & "blackmail" the casino in public instead.

The OP is either a moron, or a cheating moron. Either way - you just can't help some people

KK

 

[MrSilver]

Well, Obviously if that guy can't respect our friendly terms, nor can't listen simple advice from our friendly Site with people who actually try to help him......he failed to read/apply ANY of the advice we offered him, then proceed to make Multiple account, Clearly....he probably has done the same at BitStarz.


The truth is, as soon he admitted he registered with Fake info and Deposited for 8 months straight....the case was close. (very close to some money laundering tactics that some group use, until they win big)


As for Everyone who think that Casino should do a ID/IP check on everyone before they register to prevent this such situation.......it's way too much time demanding with the large amounts of FAKE peoples who create tons of account with fake ID/name, verification would be Hell.


BitStarz is one of the first to apply a real time Block/Protection if you try to bet over 5$ with a Bonus money, this mean, even if you try to go higher then 5$ bet, it block you and gave back your bet.......Not like some others casino that *if* you accidentally bet over 5$ during your wagering time.......if ever you win BIG, you lose all your money because you have bet ONE time over 5$


Nope, BitStarz terms are Solid and Fair with great customers services! Great Job Olle!

 

[Kelly Jo]

As for Everyone who think that Casino should do a ID/IP check on everyone before they register to prevent this such situation.......it's way too much time demanding with the large amounts of FAKE peoples who create tons of account with fake ID/name, verification would be Hell.

What are you talking about? This is not something that is negotiable. It is their responsibility to garner verified information from players, isn't it?
It would be helpful if you provided source information when making specific claims such as these. Where are you getting "large amounts of Fake peoples" statistics?

BitStarz is one of the first to apply a real time Block/Protection if you try to bet over 5$ with a Bonus money, this mean, even if you try to go higher then 5$ bet, it block you and gave back your bet.......Not like some others casino that *if* you accidentally bet over 5$ during your wagering time.......if ever you win BIG, you lose all your money because you have bet ONE time over 5$ =

Are you sure? I thought this was something that Softswiss implemented recently. If it is in the T&C or elsewhere, could you provide a link? Again, source information would be beneficial here.

 

[Kelly Jo]

great customers services! Great Job Olle!

Totally with you on this.

 

[Tirilej]

What are you talking about? This is not something that is negotiable. It is their responsibility to garner verified information from players, isn't it?
It would be helpful if you provided source information when making specific claims such as these. Where are you getting "large amounts of Fake peoples" statistics?

There is a reason for why casinos are writing their T&C's. If you read them at any casino you will find a rule that says that it's not allowed to create multiple accounts.
I'm sure you didn't mean that the responsibility only would lie on the casino.
Most people don't want to get verified before they play. They don't have the time because they just want to play. So if any casino is asking for that their customers will go somewhere else.

He is correct and there is fake accounts created everywhere every day, especially at those places that offer a free bonus for registering or a good sign up bonus. People aren't always honest and this guy must have known what he was doing. I guess he didn't think he would win that much.