I know that individuals who open multiple accounts with the intent to abuse bonuses exist. They collect bonuses. They do not deposit. Blah Blah Blah Etc Etc Etc...
I also know that there are casinos that distort IP/browser fingerprint results to make false claims that a player has multiple accounts. Trackers gather external IP and Browser information. It is possible for users to share the same IP address on a network. (cable/dsl to a wireless router to allow for multiple devices) The website receives external IP/Browser fingerprint information. It does not necessarily receive private IP information that is assigned to each device by the router without permission.
="https://pc.net/helpcenter/answers...elpcenter/answers/sharing_the_same_ip_address
If all Bitstarz has is an IP/Browser fingerprint...?
That does not suffice.
Did Bitstarz allow deposits to be made despite concerns of fraudulent activity (multiple accounts)?
It would seem that they did. This is not the first time Bitstarz has admittedly accepted deposits after suspecting a player of fraudulent activity, and although this was previously addressed in a similar forum, it is obviously a practice that Bitstarz hasn't officially addressed.
Was OP allowed the option to deposit to multiple accounts? Did OP deposit to each account?
IF, in fact, multiple accounts exist...and IF these events transpired... then each account should be treated as a separate entity.
Bonus abuse should not apply if accepted within the parameters of each individual depositing account.
It really doesn't matter if OP is a PITA.
It matters that Bitstarz is held to the same standard with regard to their rights & responsibilities as we players are.
My personal experience with Bitstarz is very positive. It disturbs me to see these issues being repeatedly addressed.
Again, I value the feedback, I really do, and if you have any other ideas of things we can do to make the gambling experience better. I'd be happy
to listen (and do something about it).
Regards,
Olle, BitStarz
It is my hope that Bitstarz will, at the very least, accept responsibility for accepting deposits in error and either pay OP the winning amount or
reimburse all deposits made and annul the relationship permanently.