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Bitstarz denied and stole 4 btc from me

Discussion in 'Casino Complaints - Bonus Issues' started by Jaminkens, Aug 17, 2017.

    Aug 17, 2017
  1. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    Bitstarz stole 4 btc from me I did not have any bonus or anything I have transcripts of email and pictures and then they disabled my account
     
  2. Aug 17, 2017
  3. bitstars

    bitstars Dormant account

    Occupation:
    CMO @ Bitstars
    Location:
    Malta
    Hi there,

    To give our side of the story.

    Upon processing your withdrawal we discovered that you have 3 accounts in total that has been opened
    not just from the same IP, but from the same browser, which goes against the terms and conditions of the site.
    We're not just talking about opening accounts, but they all have activity on them in terms of bonus uptake and
    deposits. This breaches the following rule of the site:

    3.1.2

    You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at This email is not visible to you.. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

    Furthermore, you also admitted to entering fake details to your member account to the live chat agent
    upon us making a KYC on your account which we have proof of here:

    You must register/login in order to see the link.

    This is breaching the following term:

    4.1.4

    All information that You provide to Bitstarz.com during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bitstarz.com of any change of such information.

    If you wish to dispute this, please state your side of the argument.

    Kind Regards,

    BitStarz
     
  4. Aug 17, 2017
  5. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    You really going to justify stealing my money with those lies. I submitted my docs to u those are my docs. I deposited a good amount of bitcoin to play then I won and tried to withdraw and you disable and stole my bitcoin. I didn't use any bonus on your site and this account jaminkens is my only account. I won and you stole 4 btc from me. I can only tell everyone caution if u win big here they will steal it all. I have all transcripts of all chats and pucs of my win they are a scam casino and I will tell every one this so it doesent happen to them on every chat board I will even pay for advertising on bitcoin sites to let people know and I will back it all up with the proof I have

    I also have the chat transcript but there is no way for me to upload it on this site notice they cut most of the chat off in there pic I would like for everyone to see it all

    I did notify you in the chat and I did not vmcheat in any way on your site I used no bonus or anything. Deposited a lot in your site and told you guys before I submitted anything so really why wouldn't you pay me when I win that's theft. I play at a lot of sites and have never got my money stolen like this.

    Also to add I don't have 3 accounts on your site I have one account and I have been depositing here since January so come on now how u going to say I cheated in any way. U know I didn't cheat I finally won and out of my fifty or so deposit s I finally try to withdraw and then u steal my money and disable my account. Come on now make this right
     
  6. Aug 17, 2017
  7. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Ok, I'm not defending the casino here and I'm not taking their side but, if you did open 3 accounts with them, that would be very easy for them to prove as all 3 accounts would be linked to the same IP address. If that is the case, then unfortunately you have no case. I, along with a lot of CM members have seen this scenario before many times. I hope you get this resolved in your favor.
     
  8. Aug 17, 2017
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Submit a PAB - and then STOP posting about this.

    PAB = Player ArBitration (previously called Pitch-A-Bitch!)
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Player Arbitration
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


    ... and welcome to the forum! :thumbsup:
    KK
     
  10. Aug 17, 2017
  11. 4048

    4048 Experienced Member

    Occupation:
    Site manager
    Location:
    Malta
    No, I wanna see where this goes!

    Just kidding, absolutely agree with KasinoKing here. Submit a PAB and go radio silent on the forums about the issue until the PAB is resolved.
     
  12. Aug 17, 2017
  13. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    Bitstarz stole 4 btc from me

    I was playing and they stole over 4 btc from me. I do not have multiple accounts I did not cheat I did not have any bonus on or anything. I deposited around 500 dollars worth of bitcoin and was playing and finally won and then they stole my money refused to pay me and then disabled my account. I have pictures of the win transcripts of are chats and I would think anyone that plays online at casinos would expect that if you deposit a lot of bitcoin at a site and that if you win that they will pay u and not rip you off and steal your money and lie to you. I play at many sites and have had large wins before and have never gotten my money stole from me like bitstarz casino just did.
     
  14. Aug 17, 2017
  15. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    Pab

    I don't even know what a pab is or how you do it
     
  16. Aug 17, 2017
  17. Vibroverb

    Vibroverb Experienced Member

    Location:
    Europe
    Just follow the link that was posted, read instructions on the page and submit it. As mentioned, once done you should wait patiently until it is resolved, so you shouldn't post anymore or rant after you have done that as it could hurt your case.
     
  18. Aug 17, 2017
  19. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    Pab

    I looked at the link but for some reason I can't find a way to file a pab I click on the part to see if casino is listed on the site and it just goes to a blank screen. Has anyone had any luck with this pab anyways because really I want everyone to know that they are a scam and rip you off if you win if that's not the course to go and doing this pab will actually get them to make this wrong a right then I will do it but from talking with bitstarz during chat it seems to me they are thiefs
     
  20. Aug 17, 2017
  21. Vibroverb

    Vibroverb Experienced Member

    Location:
    Europe
    go to the bottom and click on 'Submit a Complaint' and then fill it in with your info. Yes, players have had luck with these, and if it wasn't for this service, Casinos could keep a lot of the winnings. If the Casino in question doesn't want their reputation ruined then they will play along, otherwise they will lose.

    Any time there is a dispute both parties have a right to state their case, you've stated yours, and this way, the Casino can state theirs, and the truth will come to light. Good luck
     
  22. Aug 17, 2017
  23. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    How convenient that you do these checks only at withdrawal and not when one tries to register a second account:rolleyes:

    If they lose in any of the accounts then it's fine, if they win they are fraudster.
     
  24. Aug 17, 2017
  25. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    As it was previously mentioned, we have seen this numerous times and almost always there is irrefutable proof in the casinos favor, I would highly doubt Bitstarz would post that response without that proof........so file that PAB so we can all see the truth behind this.
     
  26. Aug 17, 2017
  27. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    Exactly correct. But if a casino knows someone ill never get paid if they win, they are freerolling the players.. Its simple to put an ip check in place at signup.. Would solve alot of problems, but then any casino cant freeroll a player
     
  28. Aug 17, 2017
  29. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    why did the casino allow some one to even make 3 accounts from the same ip
     
  30. Aug 17, 2017
  31. bitstars

    bitstars Dormant account

    Occupation:
    CMO @ Bitstars
    Location:
    Malta
    Hi there,

    First of all, we apologize for the slow reply.

    We don't mind submitting the whole transcript from your chat, but we believe that to be the relevant part,
    and nothing else mentioned in the chat would be any proof in either direction, but if you feel that we left
    our a relevant aspect of the chat, you're more than welcome to post it for anyone to see.

    In terms of the proof of you opening multiple accounts through the same browser you can find it on the below
    screenshot: You must register/login in order to see the link.

    We'd like to point out once more that these are accounts opened through the same browser and not just the IP
    (as we do understand some people use VPN). As there accounts have been opened through the same browser
    it was quite clear to us.

    We more than welcome you to make a formal complaint here as that is your right as a player and we believe
    in being transparent.

    Kind Regards,

    BitStarz
     
  32. Aug 17, 2017
  33. bitstars

    bitstars Dormant account

    Occupation:
    CMO @ Bitstars
    Location:
    Malta
    Hi there,

    We do understand your feedback here, and I don't want to seem arrogant in any way, but I do believe
    it's common practice to make KYC checks upon withdrawals, and very uncommon to pre-verify accounts
    before a player starts making deposits, unless this is requested by the player.

    BitStarz
     
  34. Aug 17, 2017
  35. bitstars

    bitstars Dormant account

    Occupation:
    CMO @ Bitstars
    Location:
    Malta
    Hi there,

    Some players choose to use VPN to mask their IP for various reasons. In this case, it was not just a case of someone
    opening multiple accounts via the same IP, but also making multiple accounts via the same browser.

    We don't have any technical restrictions for this at the moment, but I do think you have a point and I'm with
    you when it comes to try to implement this.

    BitStarz
     
  36. Aug 17, 2017
  37. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    Totaly sick. It okej to play and loose on all the acount but when time for a cashout they give u the finger... I would have understand if the player had open severals acounts and use the bonus. But in this case the op says he never used a bonus... And Bitstarz!! did the player used same contakts details??
     
  38. Aug 17, 2017
  39. Jaminkens

    Jaminkens Banned User - Acting like a jerk. PITA PABnononaccred

    Location:
    Usa
    Bitstarz scam stole 4 btc

    What u post is all lies what 3 accounts did I have I have one account and I don't even use any of your deposit bonuses ever. U guys didn't want to pay me after I won so u lie and try to make it sound like I broke some rule when really your just stealing from anyone that wins big so you can continue to launder your stolen money. I have the transcripts and images of it all if someone can show me how to post it I would be glad to.
     

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