Bitstarz denied and stole 4 btc from me

Hi there,

If you scroll up a little bit, we've posted screenshots, proving your multiple accounts, and of you also admitting to using fake details on your account.

If you have images and transcripts that you believe will disprove this, you're more than welcome to post them here (but we do recommend you using
the PAB option as it's the standard for arbitration cases like this in this forum).

BitStarz

I believe you left his real name in that screenshot you posted. Please remove it if that is his name.

Edit: I realized it was your name. Sorry ;)
 
Bitstarz is an award winning casino at Casinomeister
What u post is all lies what 3 accounts did I have I have one account and I don't even use any of your deposit bonuses ever. U guys didn't want to pay me after I won so u lie and try to make it sound like I broke some rule when really your just stealing from anyone that wins big so you can continue to launder your stolen money. I have the transcripts and images of it all if someone can show me how to post it I would be glad to.

Hi there,

Sorry, we forgot to add the proof about the bonuses used (there are free spins bonuses), but you also have deposit bonuses taken
on your account. In total, you've received 68 bonuses at BitStarz.

Free spins bonuses:

You do not have permission to view link Log in or register now.


Reload bonuses:

You do not have permission to view link Log in or register now.


Kind Regards,

BitStarz
 
Hi there,

It's a fake name, if not we wouldn't post it. But it's his nickname used
on the forum and at BitStarz.

BitStarz

I edited my post. I saw that it was your name in those screenies. So if you don't want everyone to know who you are you maybe should remove it.
 
Bitstarz scam

Yeah the free spin drop bonus that I have never tried to cash out on even and I have not done deposit bonus or anything and you Know I did not ever try to cheat with opening accounts to use a bonus or whatever you know all I have done was deposit and deposit there never withdrew and I finally won and u robbed me post pics of all my deposit and everything about my account please show everyone how you treat honest customers that play at your casino please
 
Bitstarz scam

U know I did not cheat or try to cheat and I didn't break rules I have been depositing there for over six months and when I win you don't let me withdraw anything and you take multiple winnings and deposit and disable my acccount how can this be legal for you hmguys to do this
 
Bitstarz goes public

Yes please do show all my deposits and withdraws and chat transcripts and time frame and my winnings today and bets and if I had a bonus going and everything please
 
Yeah the free spin drop bonus that I have never tried to cash out on even and I have not done deposit bonus or anything and you Know I did not ever try to cheat with opening accounts to use a bonus or whatever you know all I have done was deposit and deposit there never withdrew and I finally won and u robbed me post pics of all my deposit and everything about my account please show everyone how you treat honest customers that play at your casino please

Hi there,

Well, I feel like I'm repeating myself slightly at this point.

We've both posted proof of you using both free spins and deposit bonuses,
and you can also see a bonus with "Wager Done" meaning you met the wagering
requirement and converted that money into cash.

I'm not completely sure what else I could post here, and I believe I've been
as transparent as I can be.

In all honesty, I believe a PAB is the best way to go here, as many other
guys on the forum here has suggested.

BitStarz
 
U know I did not cheat or try to cheat and I didn't break rules I have been depositing there for over six months and when I win you don't let me withdraw anything and you take multiple winnings and deposit and disable my acccount how can this be legal for you hmguys to do this

If you have made a PAB but not read the rules or listened to everyone who have told you to stop posting...then they won't help you.
You just sound desperate. Cool down and please stop posting now!
 
Pab

Ok what does a pab do I submitted one but it wouldn't even let me upload my pics or chat transcripts and what do I do now
 
Ok what does a pab do I submitted one but it wouldn't even let me upload my pics or chat transcripts and what do I do now

You shut up!
Then you wait for them to do their job. If they want more information from you they will ask for it.

Edit: That didn't help either:rolleyes:
 
Bitstarz won't go public

It looks like they won't post all transcripts and screenshots after bitstarz said they would just a lil bit ago.. just there little selective cut out pieces that they want to show. You guys seriosly make online gambling look bad and dishonest not good for the whole community. I have played many other sites and never had this happend. And I can't believe this can happen. I mean if a player has been depositing for over seven months at your site and finally wi s you would think they should pay the player not disable there account and steal there money knowing I have not cheated them or abused there site all I have done is played and deposited
 
Ok what does a pab do I submitted one but it wouldn't even let me upload my pics or chat transcripts and what do I do now

The person in charge will get back to you with these requests.

In the mean time you can figure out how to screenshots and provide them

Here is how I do it.

I go to the page or section I want to screenshot. I go down to the lower left of my screen in the search section on my laptop and type "snipping tool". Open it up. Click on new and the screen will go a bit fuzzy. You then place your cursor and drag the box over what you want to screenshot. You snip and save it to your desktop. Then go to imgur.com and select the 'new post' tab. Click on browse. Find your picture you saved on your desktop and double click it. It will upload to imgur. Over to the right a link will appear and beside it, it will say copy. You copy that link and then post that link here or in Private message.

Bitzstars seems pretty confident here so if you arent being truthful both Max (the guy who does the PAB) and this forum will find out. Im not saying you are lying so dont get offended...but we have seen these types of claims before that turned out to be false. So if what you are saying is true, proceed with the PAB. If it isnt, dont waste anyone's time.

And since you filed a PAB. Stop posting about it or Max will toss it in the garbage and you will have little chance of getting help here
 
Reply

The person in charge will get back to you with these requests.

In the mean time you can figure out how to screenshots and provide them

Here is how I do it.

I go to the page or section I want to screenshot. I go down to the lower left of my screen in the search section on my laptop and type "snipping tool". Open it up. Click on new and the screen will go a bit fuzzy. You then place your cursor and drag the box over what you want to screenshot. You snip and save it to your desktop. Then go to imgur.com and select the 'new post' tab. Click on browse. Find your picture you saved on your desktop and double click it. It will upload to imgur. Over to the right a link will appear and beside it, it will say copy. You copy that link and then post that link here or in Private message.

Bitzstars seems pretty confident here so if you arent being truthful both Max (the guy who does the PAB) and this forum will find out. Im not saying you are lying so dont get offended...but we have seen these types of claims before that turned out to be false. So if what you are saying is true, proceed with the PAB. If it isnt, dont waste anyone's time.

And since you filed a PAB. Stop posting about it or Max will toss it in the garbage and you will have little chance of getting help here

Ok thank you for the advice I have never been on this site before didn't know about a pab but ok I'll shut up for now and hopefully justice will prevail
 
Hi there,

First of all, we apologize for the slow reply.

We don't mind submitting the whole transcript from your chat, but we believe that to be the relevant part,
and nothing else mentioned in the chat would be any proof in either direction, but if you feel that we left
our a relevant aspect of the chat, you're more than welcome to post it for anyone to see.

In terms of the proof of you opening multiple accounts through the same browser you can find it on the below
screenshot:
You do not have permission to view link Log in or register now.


We'd like to point out once more that these are accounts opened through the same browser and not just the IP
(as we do understand some people use VPN). As there accounts have been opened through the same browser
it was quite clear to us.

We more than welcome you to make a formal complaint here as that is your right as a player and we believe
in being transparent.

Kind Regards,

BitStarz

Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc.

Here's one of the issues I have. You freerolled the player. He never had a chance to cashout ever yet he could keep depositing and losing it. The casino is at zero risk to lose and the player only the chance to lose. I would like to see casino's who dont invest in protecting themselves from fraud be held accountable also. As should the player if they are breaking ToS

In cases like this, I think since you took his deposits prior and didnt invest in multiple account detection like other casino's do, you should honor the cashout and close the accounts and warn the player any further fraud will result in forfeiting deposits. Or refund deposits or a good portion.

I actually feel like this should be an industry standard. If a casino is to get a seal of approval they must have the proper security in place to detect cases like this. It stops casino's from taking advantage of players and/or protects themselves from cases like this.
 
Hi there,

We do understand your feedback here, and I don't want to seem arrogant in any way, but I do believe
it's common practice to make KYC checks upon withdrawals, and very uncommon to pre-verify accounts
before a player starts making deposits, unless this is requested by the player.

BitStarz

The question is why? Because it is not your (or any other casino doing the same) interest?

The other problem with your approach is that you actually collected information before the KYC (several users with the same IP and browser) and did not use it until the withdrawal was made. Why did not ban the player when you detected a new account (collected the information used later) with the same details (IP, browser)?
 
Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc.

I'm gonna side with BitStarz on this issue. The rep never claimed the same IP was used, but the same browser.

I'm gonna keep the rest of my opinions on this case to myself as it would not help anyone on either side. I do not know or claim to know the details, never even heard of the casino until this thread.

In the end, jaminkens should wait for the PAB to be resolved and stay away from the forums about this issue like the PAB FAQ requests.
 
Hi there,

Sorry, we forgot to add the proof about the bonuses used (there are free spins bonuses), but you also have deposit bonuses taken
on your account. In total, you've received 68 bonuses at BitStarz.

Free spins bonuses:

You do not have permission to view link Log in or register now.


Reload bonuses:

You do not have permission to view link Log in or register now.


Kind Regards,BitStarz

The issue here is that you let him take 68 bonuses knowing he would never get paid on a win.. What if he didnt win, would you let him deposit and take 100 more, knowing that he can never cash out>
 
Bitstarz scam

The issue here is that you let him take 68 bonuses knowing he would never get paid on a win.. What if he didnt win, would you let him deposit and take 100 more, knowing that he can never cash out>

When were any of those free bonus even used huh not when I was playing right ? I had no bonus was I was playing and won yet you are trying to use a bonus as the reason now lies more lies
 
Bap

So am I missing something are the people that do bap going to email me or do I look for it somewhere on here or now what
 
Bitstarz stole 4 btc

It's crazy they will let me deposit for 8 months when there was never a chance for me to withdraw. They just keep taking my money until I win and then disable my account.
 
Bitstarz stole 4 btc pics

Ok I finally figured out how to make a link to the chat transcripts and pics I have now am I supposed to upload or I mean put the link relight here or do I send it to the bap report somehow
 
It looks like they won't post all transcripts and screenshots after bitstarz said they would just a lil bit ago.. just there little selective cut out pieces that they want to show. You guys seriosly make online gambling look bad and dishonest not good for the whole community. I have played many other sites and never had this happend. And I can't believe this can happen. I mean if a player has been depositing for over seven months at your site and finally wi s you would think they should pay the player not disable there account and steal there money knowing I have not cheated them or abused there site all I have done is played and deposited

Hi there,

Once more, we picked out the part of the part of the transcript that is relevant, and you
also mentioned that you had the transcript as well, which you are free to post if you feel
we missed something.

However, the other part of the transcript is you and the agent going back and forth about
things that is irrelevant in this case.

Regards,

BitStarz
 
Bitstarz is an award winning casino at Casinomeister

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