Bitstarz denied and stole 4 btc from me

[Jaminkens]

Screenshots

Notice how at 531 am when he says it will take 12 hours for them to review docs then I one min later after what I said the took my money then less than five min I think my account was disabled .

 

[BitStarz]

Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc.

Here's one of the issues I have. You freerolled the player. He never had a chance to cashout ever yet he could keep depositing and losing it. The casino is at zero risk to lose and the player only the chance to lose. I would like to see casino's who dont invest in protecting themselves from fraud be held accountable also. As should the player if they are breaking ToS

In cases like this, I think since you took his deposits prior and didnt invest in multiple account detection like other casino's do, you should honor the cashout and close the accounts and warn the player any further fraud will result in forfeiting deposits. Or refund deposits or a good portion.

I actually feel like this should be an industry standard. If a casino is to get a seal of approval they must have the proper security in place to detect cases like this. It stops casino's from taking advantage of players and/or protects themselves from cases like this.

Hi there,

Thank you for a valid input.

In regards to the IP, the 3 accounts have also been opened through the same browser, and when I say that, I don't mean they all have the same type
of browser, but they've all been opened through the same browser on the same computer.

The reason for the confiscation wasn't initially because of this, it was because the player used fake details on the account, and admitted to doing so,
as per the screenshot posted earlier in the thread.

Kind Regards,

BitStarz

 

[KasinoKing]

Ok I finally figured out how to make a link to the chat transcripts and pics I have now am I supposed to upload or I mean put the link relight here or do I send it to the bap report somehow

It's a PAB!

If you don't SHUT UP your PAB will be thrown out and you will have to fight the casino on your own.

Would you rather that, than have guys with nearly 20 year of experience in sorting out issues like this on your side?

You seem to have a lot of trouble reading and understanding what EVERYONE here is telling you - we are all trying to HELP YOU.

The PAB service takes TIME (days or even weeks sometimes) - you have to be patient.

My sympathy is running out fast - carry on posting and get what you deserve... nothing.

KK

 

[Jaminkens]

Bitstarz steals your money

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

You do not have permission to view link Log in or register now.

 

[The Dude]

I don't even know what a pab is or how you do it

If you had bothered to read anything on this website besides your obnoxious self absorbed rants, you would have known what a PAB is, its effectiveness, its purpose and reach.

When you signed up, you were PMd automatically by Vortran007 who gave you explicit instructions on how to file a complaint, AND our ZERO TOLERANCE POLICY on posting complaints.

So far you have violated this repeatedly - you never contacted the casino rep, you did not post tactfully free from abusive language. You are a pain in the ass.

I see that you have submitted a PAB. I am about ready to shit-can it as is because of your behavior here. But no worries - we will process it an find the truth.

Please read the PAB FAQ:
https://www.casinomeister.com/forums/help/pab-rules/

 

[KasinoKing]

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

READ my post above yours - you posted at the same time as me.

KK

 

[The Dude]

I have been depositing here for 8 months and then today I deposited around 500 dollars and won 4 btc and they stole it all here is a link to some screenshots and chat transcripts u decide if they stole my money

You do not have permission to view link Log in or register now.

Are you stupid or what?

Player bootified for being a PITA jerk.

 

[Growbug42]

Bitstarz and now casinomeister

Here is the screenshot of the truth bitstarz stole my money then casinomeister bans me for showing the truth obviously bitstarz pays you to silence people with your pab

You do not have permission to view link Log in or register now.

 

[Growbug42]

You ban me for what

All I did was put a link with screenshots and you ban me all that I did was post a rebuttal to what bitstarz said obviously u side with them because how else do h pay for this site

 

[Growbug42]

You guys don't tell bitstarz not keep posting

Are you stupid or what?

Player bootified for being a PITA jerk.

Why is it I can't defend myself publicly against what bitstarz is saying without being banned by you is maybe because you make your money by getting paid by these casino for different services I u out

 

[Netgains]

Banned

Are you stupid or what?

Player bootified for being a PITA jerk.

Look I apologize if did not listen to u guys about posting I was just mad this happen to me and wanted to post a rebuttal to what bitstarz posted but please remove the ban. I will promise to listen and go by rules I felt like I was being forced into silence but I see you guys might be one of the only honest sites so I do want to be apart. Sincerely jaminkens

 

[The Dude]

Look I apologize if did not listen to u guys about posting I was just mad this happen to me and wanted to post a rebuttal to what bitstarz posted but please remove the ban. I will promise to listen and go by rules I felt like I was being forced into silence but I see you guys might be one of the only honest sites so I do want to be apart. Sincerely jaminkens

LOL Sets up three accounts with ease. Maybe Bitstarz was on to something.

Obviously you feel that our forum rules do not apply to you. No obnoxious posting, no multiple accounts, zero tolerance policy for posting complaints that violate our complaints procedure.

You can't abide by our rules so you have been permanently banned.

Go away and don't come back. Thank you.

 

[Casinorepps]

Bitstarz

In my opinon here it seems from the screenshots that he did win and bitstarz does seem to be not paying him. I can see how he didn't go buy rules but I still think bitstarz should pay a player if they win. This makes me think they should be in the rogue casino section. I would like to know the outcome of this one if you can keep me posted.

 

[alexking12k]

Hi there,

Some players choose to use VPN to mask their IP for various reasons. In this case, it was not just a case of someone
opening multiple accounts via the same IP, but also making multiple accounts via the same browser.

We don't have any technical restrictions for this at the moment, but I do think you have a point and I'm with
you when it comes to try to implement this.

BitStarz

Not trying to be rude here so pls don't take it that way; however, I genuinely believe that casinos are not making an effort to implement safeguards that would prevent users from opening multiple accounts. This is an issue that has been brought up for many years and in many posts yet nothing has ever been done about it. You saying "I do think you have a point and I'm with you..." is just not good enough. If you really feel this way, then go ahead and do something about it. Surely there is way.

 

[BitStarz]

Not trying to be rude here so pls don't take it that way; however, I genuinely believe that casinos are not making an effort to implement safeguards that would prevent users from opening multiple accounts. This is an issue that has been brought up for many years and in many posts yet nothing has ever been done about it. You saying "I do think you have a point and I'm with you..." is just not good enough. If you really feel this way, then go ahead and do something about it. Surely there is way.

Hi Alex,

No offense taken at all.

I know what you're saying, actions speak louder than words, and speaking doesn't really help at this point. I believe you might be right
when you say that some casino deliberately be predatory in these ways (or perhaps look the other way) but I can't speak for them and what they do. I'm sure
there are ways to prevent this technically, and we've listened to players in the past to implement technical solutions for prevention
of breaking the terms.

One example would be when we added a max bet protection with bonus money (as the terms and conditions states you can only bet a certain max amount with bonus money) so it's physically impossible to break this term. This was widely applauded when it came, and we're quite proud to have that in place.

We can argue if this statement is a defense or not, but just to explain things from our end. I know it might seem like a simple things to develop certain
things, and we can always argue in what priority things should be sorted out, but technical solutions aren't always simple to put in, especially when you're
a relatively small operation. Things like this unfortunately take a bit of time.

Again, I value the feedback, I really do, and if you have any other ideas of things we can do to make the gambling experience better. I'd be happy
to listen (and do something about it).

Regards,

Olle, BitStarz

 

[pinnit2014]

I think being able to detect multiple accounts in the one casino should be a pretty straightforward thing to do - some places like All British Casino can do this across the group of companies (All Irish didn't let me sign up as i had a ABC account - unbeknown to me I wasn't allowed 2 in the same group. Luckily it was caught at that point otherwise, albeit innocently, i'd have been in breach when it came to withdraw!)

I think what gets some people is that all these checks come at the end of the process, so why not shift it to the front.

Kudo's to the rep though for engaging though - and for the max bet, which i was unaware of (not that i can play from the UK

 

[Casinorepps]

Bonus issue ???

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

 

[pinnit2014]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

Probably best if you just let it go.

 

[jackanory2279]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

why would you need to make 3 accounts?

 

[Kelly Jo]

I know that individuals who open multiple accounts with the intent to abuse bonuses exist. They collect bonuses. They do not deposit. Blah Blah Blah Etc Etc Etc...

I also know that there are casinos that distort IP/browser fingerprint results to make false claims that a player has multiple accounts. Trackers gather external IP and Browser information. It is possible for users to share the same IP address on a network. (cable/dsl to a wireless router to allow for multiple devices) The website receives external IP/Browser fingerprint information. It does not necessarily receive private IP information that is assigned to each device by the router without permission.
="https://pc.net/helpcenter/answers...elpcenter/answers/sharing_the_same_ip_address

If all Bitstarz has is an IP/Browser fingerprint...?
That does not suffice.

Did Bitstarz allow deposits to be made despite concerns of fraudulent activity (multiple accounts)?
It would seem that they did. This is not the first time Bitstarz has admittedly accepted deposits after suspecting a player of fraudulent activity, and although this was previously addressed in a similar forum, it is obviously a practice that Bitstarz hasn't officially addressed.

You do not have permission to view link Log in or register now.

Was OP allowed the option to deposit to multiple accounts? Did OP deposit to each account?
IF, in fact, multiple accounts exist...and IF these events transpired... then each account should be treated as a separate entity.
Bonus abuse should not apply if accepted within the parameters of each individual depositing account.



It really doesn't matter if OP is a PITA.
It matters that Bitstarz is held to the same standard with regard to their rights & responsibilities as we players are.
My personal experience with Bitstarz is very positive. It disturbs me to see these issues being repeatedly addressed.

Again, I value the feedback, I really do, and if you have any other ideas of things we can do to make the gambling experience better. I'd be happy
to listen (and do something about it).

Regards,

Olle, BitStarz

It is my hope that Bitstarz will, at the very least, accept responsibility for accepting deposits in error and either pay OP the winning amount or
reimburse all deposits made and annul the relationship permanently.

 

[KasinoKing]

Why is this under bonus issue the player was not using a bonus when he won the 4 bitcoins that bitstarz confiscated it shows.

IF the OP had not been such a stupid twat and just did what I advised in the 5th post of this thread - they could have been well on their way to getting their winnings... but no - he/she decided to try & "blackmail" the casino in public instead.

The OP is either a moron, or a cheating moron. Either way - you just can't help some people

KK

 

[MrSilver]

Well, Obviously if that guy can't respect our friendly terms, nor can't listen simple advice from our friendly Site with people who actually try to help him......he failed to read/apply ANY of the advice we offered him, then proceed to make Multiple account, Clearly....he probably has done the same at BitStarz.


The truth is, as soon he admitted he registered with Fake info and Deposited for 8 months straight....the case was close. (very close to some money laundering tactics that some group use, until they win big)


As for Everyone who think that Casino should do a ID/IP check on everyone before they register to prevent this such situation.......it's way too much time demanding with the large amounts of FAKE peoples who create tons of account with fake ID/name, verification would be Hell.


BitStarz is one of the first to apply a real time Block/Protection if you try to bet over 5$ with a Bonus money, this mean, even if you try to go higher then 5$ bet, it block you and gave back your bet.......Not like some others casino that *if* you accidentally bet over 5$ during your wagering time.......if ever you win BIG, you lose all your money because you have bet ONE time over 5$


Nope, BitStarz terms are Solid and Fair with great customers services! Great Job Olle!

 

[Kelly Jo]

As for Everyone who think that Casino should do a ID/IP check on everyone before they register to prevent this such situation.......it's way too much time demanding with the large amounts of FAKE peoples who create tons of account with fake ID/name, verification would be Hell.

What are you talking about? This is not something that is negotiable. It is their responsibility to garner verified information from players, isn't it?
It would be helpful if you provided source information when making specific claims such as these. Where are you getting "large amounts of Fake peoples" statistics?

BitStarz is one of the first to apply a real time Block/Protection if you try to bet over 5$ with a Bonus money, this mean, even if you try to go higher then 5$ bet, it block you and gave back your bet.......Not like some others casino that *if* you accidentally bet over 5$ during your wagering time.......if ever you win BIG, you lose all your money because you have bet ONE time over 5$ =

Are you sure? I thought this was something that Softswiss implemented recently. If it is in the T&C or elsewhere, could you provide a link? Again, source information would be beneficial here.

 

[Kelly Jo]

great customers services! Great Job Olle!

Totally with you on this.

 

[Tirilej]

What are you talking about? This is not something that is negotiable. It is their responsibility to garner verified information from players, isn't it?
It would be helpful if you provided source information when making specific claims such as these. Where are you getting "large amounts of Fake peoples" statistics?

There is a reason for why casinos are writing their T&C's. If you read them at any casino you will find a rule that says that it's not allowed to create multiple accounts.
I'm sure you didn't mean that the responsibility only would lie on the casino.
Most people don't want to get verified before they play. They don't have the time because they just want to play. So if any casino is asking for that their customers will go somewhere else.

He is correct and there is fake accounts created everywhere every day, especially at those places that offer a free bonus for registering or a good sign up bonus. People aren't always honest and this guy must have known what he was doing. I guess he didn't think he would win that much.

 

[lockinlove]

Well, Obviously if that guy can't respect our friendly terms, nor can't listen simple advice from our friendly Site with people who actually try to help him......he failed to read/apply ANY of the advice we offered him, then proceed to make Multiple account, Clearly....he probably has done the same at BitStarz.


The truth is, as soon he admitted he registered with Fake info and Deposited for 8 months straight....the case was close. (very close to some money laundering tactics that some group use, until they win big)


As for Everyone who think that Casino should do a ID/IP check on everyone before they register to prevent this such situation.......it's way too much time demanding with the large amounts of FAKE peoples who create tons of account with fake ID/name, verification would be Hell.


BitStarz is one of the first to apply a real time Block/Protection if you try to bet over 5$ with a Bonus money, this mean, even if you try to go higher then 5$ bet, it block you and gave back your bet.......Not like some others casino that *if* you accidentally bet over 5$ during your wagering time.......if ever you win BIG, you lose all your money because you have bet ONE time over 5$


Nope, BitStarz terms are Solid and Fair with great customers services! Great Job Olle!

Disagree. Casino's Do have that protection in place. I have come across dozens of casinos where even on sign up if I use my last name, address, email address or phone number it will tell me it already exists therefore letting me know I have an account on one of their groups. I have also come across many who have placed a cookie or track my ip. So there are dozens of ways casino's go about this.

Secondly bitzstars is not one of the first to protect players from the max bet rule.

As for the player in question, I could care less after how he conducted himself in here. It turned into an awkward disaster. But hopefully the casino will make some changes still

 

[The Dude]

I think being able to detect multiple accounts in the one casino should be a pretty straightforward thing to do - some places like All British Casino can do this across the group of companies (All Irish didn't let me sign up as i had a ABC account - unbeknown to me I wasn't allowed 2 in the same group. Luckily it was caught at that point otherwise, albeit innocently, i'd have been in breach when it came to withdraw!)

I think what gets some people is that all these checks come at the end of the process, so why not shift it to the front.

Kudo's to the rep though for engaging though - and for the max bet, which i was unaware of (not that i can play from the UK

It can be tricky at times, but we have a pretty good system in the forum. So far, this guy has opened 4 accounts, all with (different email addresses by the way). So we know he has a number of email addresses at his disposal. I mean seriously - how many email addresses does the average Joe use. I have two - and I've been on the Internet since 1996.

 

[Tirilej]

It can be tricky at times, but we have a pretty good system in the forum. So far, this guy has opened 4 accounts, all with (different email addresses by the way). So we know he has a number of email addresses at his disposal. I mean seriously - how many email addresses does the average Joe use. I have two - and I've been on the Internet since 1996.

That was what I was thinking too.
This guy obviously have some difficulties to control himself, and to take his time reading any rules. When it comes to casino he do know how to sign up, make a deposit and play so he can't be totally stupid though.

In this case the question is if he used the exact same username, email and address. If not then he did break the rules and should not be paid.
You can't always blame the casinos for everything.

 

[Kelly Jo]

You can't always blame the casinos for everything.

Online gambling is more than a little complex, yet there is a compelling tendency to pass judgement or find fault with one side or the other. We don't do ourselves any favors by following this pattern.

I enjoy playing at Bitstarz and have enough faith in the way they operate that I have referred more than one friend in their direction. That doesn't mean that I totally agree with every practice they employ. Addressing an issue that has been raised by more than one member in this thread (Specifically the continued acceptance of deposits when there is suspicion of fraudulent activity) should not be seen as an attack on this casino, but rather an opportunity to address it full on.

 

[Tirilej]

Online gambling is more than a little complex, yet there is a compelling tendency to pass judgement or find fault with one side or the other. We don't do ourselves any favors by following this pattern.

I enjoy playing at Bitstarz and have enough faith in the way they operate that I have referred more than one friend in their direction. That doesn't mean that I totally agree with every practice they employ. Addressing an issue that has been raised by more than one member in this thread (Specifically the continued acceptance of deposits when there is suspicion of fraudulent activity) should not be seen as an attack on this casino, but rather an opportunity to address it full on.

No one would be more happy than I if every casino could immediately spot a fraudster, or someone who signed up a second time. I also know that it's not always possible and that many fraudsters are very good at what they're doing.
I didn't see anywhere that they had spotted the other accounts made by this player already before he tried to cash out this win. Where did he say that?

 

[Kelly Jo]

I didn't see anywhere that they had spotted the other accounts made by this player already before he tried to cash out this win. Where did he say that?

Notice how at 531 am when he says it will take 12 hours for them to review docs then I one min later after what I said they took my money then less than five min I think my account was disabled .

That's pretty quick for not having prior knowledge.
I sourced another instance in a previous post in this thread.

 

[Kelly Jo]

Moved discussion to pm. )

 

[Tirilej]

That's pretty quick for not having prior knowledge.
I sourced another instance in a previous post in this thread.

Exactly! They didn't spot it until they checked but reacted immediately then.

 

[Kelly Jo]

I sent you a pm. ))))

 

[stokes]

They did collect all the information well before they used later when the cashout was made.

They collected all the details the accounts were registered with (whether they were the same or not it was not revealed), they did IP checks and browser fingerprinting each time a login was made.

The crosschecks should be made instantly and don't bullshit me with the amount of fraudsters.

It can be done. Like Videoslots did not allow me to play from Spain in my holiday (IP check).

 

[Glory Chesshire]

bitstarz cashout

They did collect all the information well before they used later when the cashout was made.

They collected all the details the accounts were registered with (whether they were the same or not it was not revealed), they did IP checks and browser fingerprinting each time a login was made.

The crosschecks should be made instantly and don't bullshit me with the amount of fraudsters.

It can be done. Like Videoslots did not allow me to play from Spain in my holiday (IP check).

i agree and what are they saying that some accounts will win more than others. Even if they did see there were more than one account as long as there was no bonus fraud going on then they should payout.

Also when you play with bitcoin its supposed to be anonymous and when you sign up at bitstarz you dont even need to fill in the profile where the name is or the country. you only need an email so i dont know why they would confiscate a players win then.

 

[Slottery]

Exactly correct. But if a casino knows someone ill never get paid if they win, they are freerolling the players.. Its simple to put an ip check in place at signup.. Would solve alot of problems, but then any casino cant freeroll a player

That could block hell a lot people as these days people really are using public wifi:s, mobile data etc... In my experience most of the casinos don't really mind that two people from same family are playing their site and sharing ip. Clear abusing of bonuses etc... can be quite easily be seen from game play patterns etc..... As long these accounts will be 100% separated beginning from payment methods, i don't believe that there are many casinos who would like to use that same ip address card without very heavy investigation and very educational "guess" about bonus abuse.

At least some casino groups do automatic crosschecks which block account right away if created with identical details where too many points are matching, not all of them though. Then there are people who are creating crazy amount of accounts just to use welcome spins even know very well never getting any cents even winning.

I'm with casinos in this that you are not required to complete KYC at the point of registration as that would make it really slow process and as it should be quite common knowledge (or if you play first time online, then might be worth to check T&Cs) that casinos don't allow more than one account per user. If you are not sure you have one, quite many casinos have 24/7 support or if you email them you usually get reply if you have account created with your details quite shortly if your memory don't serve you well.

It's pity that there these few abusers, fraudsters etc.... Therefore casinos are bit forced to add to their T&C:s almost that "We can do what ever we want and when ever we want without giving you explanation". But good guys really don't have to worry when playing accredited casinos.

Can say that confiscating winnings in these good casinos is very last resort to take against player and they don't do it without valid reason. Then we get new ranting topic here and usually topics started with this kind of tone (only in page 3-4 haven't got to end yet ) don't really have the case, if they would, there is PAB and then of course MGA, UKGC.... official ways to claim complaint and get their money.

Bit off topic, sorry, got excited about my first post here, been reading some years but just now registered myself Been working in industry in more than one casino group so have sights how things are dealt with and also numerous stories about creativity of fraudster and abusers

 

[alexking12k]

In my opinon here it seems from the screenshots that he did win and bitstarz does seem to be not paying him. I can see how he didn't go buy rules but I still think bitstarz should pay a player if they win. This makes me think they should be in the rogue casino section. I would like to know the outcome of this one if you can keep me posted.

You said it yourself here: "player didn't go by the rules". Break the rules and get banned and most likely don't get paid.

 

[Kelly Jo]

You said it yourself here: "player didn't go by the rules". Break the rules and get banned and most likely don't get paid.

Again... The concern voiced by many members in this thread is that the casino accepted deposits from a player knowing full well that if this player happened to win, that same player would not get paid. The player has claimed to have made eight deposits. In case you didn't catch the significance of this... allow me to say it once more. Eight deposits.

 

[Tirilej]

Again... The concern voiced by many members in this thread is that the casino accepted deposits from a player knowing full well that if this player happened to win, that same player would not get paid. The player has claimed to have made eight deposits. In case you didn't catch the significance of this... allow me to say it once more. Eight deposits.

So you really think that they are checking all sign ups and are seeing which ones already have an account. Knowing that they are going to deposit and use bonuses again on this account too. Then they just wait for the guy to win so they can deny it? Bonusfree deposit or not doesn't matter.
I don't understand why so many believe that they are fully aware of every single player and the fact that they have, like in this case multiple accounts, before the player have cashed out and are asked to verify himself.

This player went to chat and asked if it would be ok to cash out even though he had given false details. He also had multiple accounts. When is that ok?
I don't know if the player posted the full chat in here but he did in another thread with another of his multiple cm-accounts.

Also keep in mind you people from the US that if they had those IP checks at sign up, or asked people to KYC before they deposit, that you maybe wouldn't be able to play there then. It can be something to think about.

 

[TheAddict]

Again... The concern voiced by many members in this thread is that the casino accepted deposits from a player knowing full well that if this player happened to win, that same player would not get paid. The player has claimed to have made eight deposits. In case you didn't catch the significance of this... allow me to say it once more. Eight deposits.

Valid point tbh. Id hate to imagine how many people in similar situations at various casinos, who made multiple decent sized deposits , maybe 7 in a row. But then before the 8th decided randomly to not bother with online slots while losing a few K quickly .. and to live forever after not knowing they had 0 chance of a withdrawing should they have won anyway.

 

[Kelly Jo]

I don't understand why so many believe that they are fully aware of every single player and the fact that they have, like in this case multiple accounts, before the player have cashed out and are asked to verify himself.


Also keep in mind you people from the US that if they had those IP checks at sign up, or asked people to KYC before they deposit, that you maybe wouldn't be able to play there then. It can be something to think about.

How long have you been gambling online?

That doesn't make any sense. They DO have them. Most sites won't let you get to the registration page if you're from a prohibited region. And if you're talking about Bitcoin Casinos,
that makes even less sense because if you're from the US and you haven't generated any red flags, you don't have to submit any personal information to cashout. None. Nada. Zero. Zip. That's how Bitcoin works. But if you've been naughty... They'll know. Because they're watching. Bet.

 

[Tirilej]

How long have you been gambling online?

That doesn't make any sense. They DO have them. Most sites won't let you get to the registration page if you're from a prohibited region. And if you're talking about Bitcoin Casinos,
that makes even less sense because if you're from the US and you haven't generated any red flags, you don't have to submit any personal information to cashout. None. Nada. Zero. Zip. That's how Bitcoin works. But if you've been naughty... They'll know. Because they're watching. Bet.

Online since 2008 and when I started there was mostly players from the US posting in this forum. I'm well aware of US story when it comes to gambling online.
Actually when you made that other post yesterday I had written a long pm to you explaining why you could play at this casino, but when I read that post I threw it away again. I'll see if it got autosaved.

They''ll know. Because they're watching. Bet.

That sounded like you really have an insight in how casinos are working, and how their programs are functioning...not.

 

[The Dude]

Again... The concern voiced by many members in this thread is that the casino accepted deposits from a player knowing full well that if this player happened to win, that same player would not get paid. The player has claimed to have made eight deposits. In case you didn't catch the significance of this... allow me to say it once more. Eight deposits.

No need to be so pointed. You don't have all of the facts, and neither do I since I shit-canned the chance for his PAB because of the player's obnoxious behavior.

But if he was from the States, he would have seen this in the T&Cs "If you are a player from Spain, France, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins." So the casino - as far as I can tell - does not take bets from the US.

My gut feeling tells me that he is not in the States by looking at his CM profile, posting behavior, and language. He is just using an VPN to cloak his whereabouts, and is guilty of opening several accounts at Bitstarz like he did here.

To test this, I used an US IP address to set up a phony account at Bitstarz. I only got as far as verifying my account and filling out the personal info in my account section. US is not offered as a country - neither is France, the UK, Spain, etc. So he did not sign up from the States using Bitcoin.

 

[Kelly Jo]

No need to be so pointed. You don't have all of the facts, and neither do I since I shit-canned the chance for his PAB because of the player's obnoxious behavior.

But if he was from the States, he would have seen this in the T&Cs "If you are a player from Spain, France, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins." So the casino - as far as I can tell - does not take bets from the US.

My gut feeling tells me that he is not in the States by looking at his CM profile, posting behavior, and language. He is just using an VPN to cloak his whereabouts, and is guilty of opening several accounts at Bitstarz like he did here.

To test this, I used an US IP address to set up a phony account at Bitstarz. I only got as far as verifying my account and filling out the personal info in my account section. US is not offered as a country - neither is France, the UK, Spain, etc. So he did not sign up from the States using Bitcoin.

Bryan, isn't being pointed the point of making a point? (I admit it's not some of my best work, but it's all I could come up with. I got nothing else. lol)

I'm from the US. I signed up with Bitcoin. I don't use a VPN. There was not one single issue. In fact, after I had signed up, a rep contacted me to talk about the welcome bonus and during the conversation, I saw where it stated that US was not accepted. I apologized immediately and told the rep that I was from the US. He told me: Not a problem.

I have several friends from the States that play there. No problems. Constant emails and live chat exposure. (It just so happens, a friend of mine sent me a chunk of history last night and asked for some 3rd party insight. Since it is relevant, I added this information)

When you sign up with Bitstarz, you are inundated with emails regarding free spins. A host checks in with you to explain the way the free spins work and to give you options with regard to how you want to play them. They are on top of sh*t. There is a good deal of communication. At least this was my experience.

Tirilej-
I agree that the player is almost assuredly a cheater. We wouldn't likely be having this discussion if they were't. Using my personal experience and information that has been shared, I still feel strongly that Bitstarz was aware of the fraudulent behavior. I understand that I am not qualified to make this call. Like you, I'm merely sharing my opinion. Pointedly, as it were. heh heh heh

 

[alexking12k]

Again... The concern voiced by many members in this thread is that the casino accepted deposits from a player knowing full well that if this player happened to win, that same player would not get paid. The player has claimed to have made eight deposits. In case you didn't catch the significance of this... allow me to say it once more. Eight deposits.

I understand you perfectly and I am not arguing with you. Unfortunately, this is not the first time that something like this has happened and it certainly won't be the last. It's sad but it is what it is. Heck, this has happened to me in the past too and I didn't get any of my deposits back either.

 

[CS Report]

This guys is freakin relentless. He has filed 4 or 5 complaints with us (almost daily now). He is non stop with his claims of being ripped off. I contacted Bitstarz to get clarification on their KYC and ID checks for BTC players and they assured me they have never been anonymous when it comes to their players. BTC or no BTC. They pointed me to this thread so I could see it wasn't just about his name not being correct in his Bitstarz account but that he also had multiple accounts from his web browser.

This is the reply I received from Bitstarz...

Hey Rick,

Bitstarz never had in terms that we would allow anonymous players. In our T&C we can always ask for documents. So, If something is suspicious, we ask for KYC.

This guy has violated our T&C for few things: few connected accounts, wrong KYC etc.

Check the story here:

https://www.casinomeister.com/forums/threads/bitstarz-denied-and-stole-4-btc-from-me.80527/

I hope you understand that scam was on the other side.

So we had this rule from the begining:

4.1.4
All information that You provide to Bitstarz.com during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bitstarz.com of any change of such information;

So I don't think there is news here.

This is today's complaint from this guy which actually implies he isfrom the US...

Kenneth xxxxxxx submitted a complaint.

Reply-To: [email protected]

Type: Submit a Complaint

Account: xxxxxxxx

Casino: Bitstarz.com

Complaint:
Hi I was hoping maybe that you could help me recently I won 4 bitcoins At bitstarz and was denied the money I won and the deposit even taken from me. The reason I was told was putting false info at first. My issue is this when u sign up as a player depositing bitcoin you only need to provide a valid email address to withdraw and sign up . the profile information including name can be left blank. Because it's supposed to be anonomys with bitcoin and that's how they let usa players play. Now all I did was put a user name in the name section thinking it's anonomys anyways if you withdraw but when you guys asked me for documents I provided everything you asked and told you before hand that it is my user name not my full name so the first name was correct but last name part was the rest of my username. Now they have said I had multiple accounts now too. If that is so I don't know about this there are other people that live here too. But I never opened accounts to abuse any bonus I don't believe I used a deposit bonus in the past maybe once and I know I didn't use one when I won. And if there were other accounts coming from here you would have surely detected this during the eight months I have been playing here but said nothing. You guys send me weekly email to come play on your site and I do and I deposit money there but then win but this whole time I never had a chance to cashout which doent seem fair at all to me. So they keep letting me deposit over and over just to deny my winnings that's crazy. Now I know you advertise or get paid through affiliates to them from here but hopefully you can help because it just gives this casino a bad reputation which will hurt them in the long run.

So Ken, as you probably read in the email I just sent you, it's over. You are not going to be paid 4BTC from Bitstarz. You broke their terms not only with false personal information but multiple accounts as well. Deny it as much as you like. Bug the sh*t out of us as much as you like. Beat this to death on the forum for as much as Bryan will take it, but you are not getting the 4BTC you claim you are owed from Bitstarz. Move on. And next time use your real name and stick with one account per name, household and IP.

Rick
CS Report






ᐧ

 

[CS Report]

And now this guy is going to take down Bitstarz single handedly through Facebook and Reddit lol...

I know they won't pay me and I didn't make a mistake they did believe you me I have started a a campaign to expose this site until it's bankrupt. All over twitter Facebook reddit every bitcoin blog you can read. I know your site just gets paid by them because your on there payroll and you just have people that work for these places as the one posting but beileve this site will wish they had paid me when I'm done

 

[Factchexs]

Bitstarz

It seems to me if Bitstarz is telling people through email and chat that it's ok not a problem if your from the USA then that's against there own terms of service. And through the chat James from Bitstarz will instruct you to leave the profile information blank if your from the USA. So there instructing people to break there own rules. Now if you cashout or try to and you send in the documents if requested then they will just take your money because you are from the USA. If the win is big enough I gather. It seems like the player also made a lot more deposits than Kelly said. He said he had been a player for 8 months not that he made 8 deposits I believe he made a lot more than that. So I guess Bitstarz has no problem taking people's money it's the cashout they have a problem with. As I have read elsewhere Bitstarz has a reputation of taking players money. They did something similar to a friend of mine and took 5 bitcoins from them. He probably won't ever get his money back but I bet he will get his message across.

 

[Factchexs]

This guys is freakin relentless. He has filed 4 or 5 complaints with us (almost daily now). He is non stop with his claims of being ripped off. I contacted Bitstarz to get clarification on their KYC and ID checks for BTC players and they assured me they have never been anonymous when it comes to their players. BTC or no BTC. They pointed me to this thread so I could see it wasn't just about his name not being correct in his Bitstarz account but that he also had multiple accounts from his web browser.

This is the reply I received from Bitstarz...



This is today's complaint from this guy which actually implies he isfrom the US...



So Ken, as you probably read in the email I just sent you, it's over. You are not going to be paid 4BTC from Bitstarz. You broke their terms not only with false personal information but multiple accounts as well. Deny it as much as you like. Bug the sh*t out of us as much as you like. Beat this to death on the forum for as much as Bryan will take it, but you are not getting the 4BTC you claim you are owed from Bitstarz. Move on. And next time use your real name and stick with one account per name, household and IP.

Rick
CS Report






ᐧ

4.1.4
All information that You provide to Bitstarz.com during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bitstarz.com of any change of such information;

So I don't think there is news here.


If James at Bitstarz is telling people via chat to leave the profile information blank if you are from the USA to be able to play and cashout .. Then that would clearly break the rules 4.1.4 in there terms of service the same rule they are saying the player broke. So why would they deny him a cashout when they tell people to break the same rule that he is accused of.