Betsson group - Baptism by Fire

[The Dude]

Let's welcome the Betsson Group of casinos into the Baptism by Fire section here:
https://www.casinomeister.com/accredited-casinos/

They're been around for quite a while. In fact Cherry Casino was once an accredited casino back in the day, but fell off the radar screen when they had a change of personnel. Well they're back.

They run NetEnt software - which received the Meister Award 2011 for Best Worst 2011

If you have any issues, suggestions, or questions, please contact the casino rep here:
https://www.casinomeister.com/forums/members/

 

[mattsgame]

Great to see them back on board

Never had or heard of a bad complaint about them thus far.

 

[BBKPoker]

Fantastic group, enjoyed them for a long time and wondered why they weren't here long ago.

 

[Emmeline]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

 

[Emmeline]

Well, I'll compensate by saying that Betsafe, now a part of the Betsson group, is nothing but great. Never had a problem and MB payment within 12 hours often much quicker

 

[Betsson-Group]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

 

[Cogge]

Free spins on Mega Fortune

Hi,

I received 10 free spins on Mega Fortune by Betsson today (sadly I won nothing), but I noticed that I only got 10 bet lines out of the maximum 25. Usually Netent casinos give out free spins with min bet level, min coin value and max bet lines so players get to test the game.

Just wondering if it's your standard approach to lower the bet lines?

Also, another question, is it possible to win the jackpot on Mega Fortune when playing free spins (that you give out, not the in game 3xScatters free spins).

Cheers,

 

[Greigssy]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

An update on that 52 hrs pending period.I asked chat how long it took and they informed me usually 72 hrs at the moment and unfortunately I deposited by card so another 48hrs on top of that to process to my bank,luckily I submitted my i.d docs without being asked as this would have meant yet more time.

I understand that this pending time may be due to staff problems but a 3 day pending period won't appeal much to many players.

 

[Betsson-Group]

Hi,

I received 10 free spins on Mega Fortune by Betsson today (sadly I won nothing), but I noticed that I only got 10 bet lines out of the maximum 25. Usually Netent casinos give out free spins with min bet level, min coin value and max bet lines so players get to test the game.

Just wondering if it's your standard approach to lower the bet lines?

Also, another question, is it possible to win the jackpot on Mega Fortune when playing free spins (that you give out, not the in game 3xScatters free spins).

Cheers,

Hello,

The numbers of bet lines that you get on free spins we give out various from game to game, as the numbers of bet lines are preset per game and for Mega Fortune it is set at 10 bet lines with a coin value of €0.01. We give out free spins quite often to our customers so I am sure you will get another chance to try out the games and a chance to hit the jackpot!

With the freespins we give out it is possible to win the jackpot, in fact the winner of worlds largest online jackpot did win the jackpot of €11.7m at Betsson on Mega Fortune when he was playing with free spins.

Best Regards
Mårten

 

[rainmaker]

With the freespins we give out it is possible to win the jackpot, in fact the winner of worlds largest online jackpot did win the jackpot of €11.7m at Betsson on Mega Fortune when he was playing with free spins.

Best Regards
Mårten

Just a quick note. The player who won the worlds largest jackpot was betting with funds generated from free spins winnings. But he did not win the jackpot while playing free spins

 

[Betsson-Group]

Just a quick note. The player who won the worlds largest jackpot was betting with funds generated from free spin winnings. But he did not win the jackpot with free spins

Yes you are correct. The funds he generated from the free spins winnings was used to win the jackpot. But without any free spins he would never have won the jackpot

You can read more about the jackpot win on Betsson webiste

You do not have permission to view link Log in or register now.

and there you will find a interview with the winner.

Best Regards
Mårten

 

[Dipity]

I've played at CasinoEuro a fair amount, and regarding their verification and payout times, they are pretty damn good. I've never had a delay on withdrawals to Moneybookers, they've always been processed very quickly.

However, and this is quite a frustrating thing from my point of view; I have mentioned it on Casinomeister before.

I deposit a fair bit at CasinoEuro, and never take bonuses. I've asked twice before if they offer any bonus chips, and no dice at all. This in itself, whilst a minor niggle (maybe I'm too spoilt by 32 red and 3 dice!), isn't a huge deal.

The 2 major things however that really get my goat are:

1. A while back, October of 2011 (documented at the time here too), I recieved an email on a Saturday stating that if you play at least 200 rounds over Saturday and Sunday, you'd recieve bonus money in your account on Monday. I duly deposited 115 euros, and had great fun playing through it for quite some time. I then logged in to my account on the Monday, and found my bonus money. A grand total of 1€. When I contacted customer service to ask whether it was correct, I was told (and I still have the transcript): "It was not supposed to be a major bonus, but rather just a gesture of goodwill."

I was quite peeved about that.

2. The second thing is that now and again (normally when a new game releases), you get a nice email saying "Dear XXXX, you have FREE SPINS waiting in your account!" I always log in and find my free spins in the form of cash, with the amount never varying...its always 1€. I don't get it? 1€? I don't want to sound ungrateful at all, I mean it's free money, fine, but 1€? Seriously?

Rant over!

 

[Nate]

Good Points Dipity,

It is important to let a Casino know how you feel. It's not good to disappear and never come back because the Casino is unaware of where they went wrong.

For me, comps are a major indicator if I will be a long time player or not. I sincerely HOPE that your suggestions are taken into consideration. I for one, would not play there IF I received such offers.

Cheers,

Nate

 

[Betsson-Group]

I've played at CasinoEuro a fair amount, and regarding their verification and payout times, they are pretty damn good. I've never had a delay on withdrawals to Moneybookers, they've always been processed very quickly.

However, and this is quite a frustrating thing from my point of view; I have mentioned it on Casinomeister before.

I deposit a fair bit at CasinoEuro, and never take bonuses. I've asked twice before if they offer any bonus chips, and no dice at all. This in itself, whilst a minor niggle (maybe I'm too spoilt by 32 red and 3 dice!), isn't a huge deal.

The 2 major things however that really get my goat are:

1. A while back, October of 2011 (documented at the time here too), I recieved an email on a Saturday stating that if you play at least 200 rounds over Saturday and Sunday, you'd recieve bonus money in your account on Monday. I duly deposited 115 euros, and had great fun playing through it for quite some time. I then logged in to my account on the Monday, and found my bonus money. A grand total of 1€. When I contacted customer service to ask whether it was correct, I was told (and I still have the transcript): "It was not supposed to be a major bonus, but rather just a gesture of goodwill."

I was quite peeved about that.

2. The second thing is that now and again (normally when a new game releases), you get a nice email saying "Dear XXXX, you have FREE SPINS waiting in your account!" I always log in and find my free spins in the form of cash, with the amount never varying...its always 1€. I don't get it? 1€? I don't want to sound ungrateful at all, I mean it's free money, fine, but 1€? Seriously?

Rant over!

Hello,

We have a monthly deposit bonus were you get 30% deposit bonus up to €30 for you first deposit every during the first 10 days every month. Beside from that we run special promotion from time to time where we offer deposit bonuses. If you have been an active player and have not got any special bonuses you can send an email to our VIP department at [email protected] and maybe they can work something out with you.

1. It sounds very strange, if you want I could look into it and see what happened in this case. Can you please send me an message with your information.
2. With the set-up we have at the moment we can only give free bonus money at CasinoEuro to the accounts when we have free spins, we are working on this and when we launch the new platform we will be able to give free spins in game. The positive side with giving free money instead of free spins is that you can actually use the money for any game you want if you would not like the new game.

Best Regards
Mårten

 

[threescatters]

Hey Nate,

I think they give reasonable comps. I am not a huge player or anything but they give me a few other offers every month aside from that monthly bonus thing.

I also actually quite like the free spins coming as £1 like CasinoEuro said! They send me loads of these, i always just put the £1 on a number at roullete and if it hits i play slots with it after, good fun.

 

[Dipity]

Thanks, Mårten, I have pm'd you my account name at CasinoEuro.

The issue is that while you may offer decent deposit bonuses, I will very very rarely use a deposit bonus at any casinos.

@threescatters - if you class a % match bonus as a comp, then possibly they do. I don't take match bonuses though

 

[Dipity]

Mårten manually credited me a bonus to my account, so credit where it's due, and thankyou.

 

[Emmeline]

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

Hello Mårten!

Thanks for the quick reply.
I received an e-mail today which explains it, there is obviously a general problem with GluePay at the moment.

I would like to add that this is the only "problem" I've ever had playing at Betsson.

Best regards
Emme

 

[342517]

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

Hi,
I am still waiting on my withdraws from Betsson casino and now it is 67 hours ago when I make my first withdraw. I have sent two e-mails to Betssons support and still waiting for some answer to them, but don´t think anyone is going to answer.

 

[LiveNetCasino]

Hi,
I am still waiting on my withdraws from Betsson casino and now it is 67 hours ago when I make my first withdraw. I have sent two e-mails to Betssons support and still waiting for some answer to them, but don´t think anyone is going to answer.

Try betsson live support chat

 

[roygen]

Long wait for withdrawal

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

 

[chuchu59]

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

Are you saying the Thursday of the same week or the Thursday of the following week? I tend to believe that Sunday is the first day of a week whereas some think its a Monday. Whatever, to pay on Thursday is too damn long.

 

[spoton]

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

 

[rainmaker]

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

Yes, I watched it online now, and it was badly handled by Betsson.

As you saw, their Norwegian country manager gave a reply to NRK saying "we close accounts and confiscate winnings in similar cases every day".

I have no doubt that Betsson did the right thing when they confiscated these winnings (since both players most likely have violated T&C). But to use a "we do it all the time, therefore is it OK"- explanation is amateurish. Betsson should know better.


It is correct that Betsson usually does not want to deal with third parties. But they have no choice if they want to be accredited on Casinomeister.

 

[Jaffajoy]

Withdrawal taking a long time

Hi guys.

I first attempted to withdraw funds from my account a week ago today. On Thursday I noticed that my winnings were showing again in my GunnersGaming base account. I had no email to say as to why this was. I then called CS to find out why and was informed that I needed to provide documents to them. I was also informed that this would mean it would take a further 72 hours or more. Well I faxed my docs on Friday from work and emailed support to have them check to see if they had arrived and received a reply saying they had passed the enquiry to their payments team... Unfortunately as of today I have now almost been waiting the full 72 hours again and have heard nothing it is just still sat their as a pending withdrawal which I am still able to cancel.

Does anybody have any advice as to how I could get specific time on a withdrawal or speed up the process?

Thank you in advance

Jamie

 

[Greigssy]

Your not the only one experiencing problems. I made a withdrawal on Monday for £200 and sent off my i.d docs for a second time with the credit card verification form on Wednesday evening.I contacted chat Thursday they told me my documents havent been approved yet.

I then made a further £120 withdrawal on Friday night and again contacted chat.Yet again my documents were still to be approved and hopefully they would be over the weekend.

I logged in tonight (sun) and my pending withdrawal is still sitting at £320.So again have contacted chat and they told me that there has been a delay in processing I.D documents. How long does it take to look at ID documents,not 5 days?

 

[rezak]

I also want to say that my withdraw is still on pending (Casinoeuro) and it has been over 2days, usally when i play on unibet they pay me whitin 4Hours...

 

[Jaffajoy]

Wow!!! Not impressed

So ive logged into my account today... guess what!?!

My payment seems to have been rejected again!!! With once again no email correspondance at all!!

Im really starting to lose patience with this company

£2000 may not be much money to them... but to a guy with a partner at home looking after a 4 month old baby its beyond beleif that ive now been waiting well over a week and a half and am now looking at a further delay?!?!?!?

 

[Jaffajoy]

Re: Slow payment

Soo I have just got off live chat with an agent and apparently my payment was rejected as my documents were not in intime... bare in mind they were sent on Friday evening... Now they say I have to wait for them to approve my docs and then process the witdrawal again which they will then aim to process within 48 hours. Thye say they will try and get my documents approved within a day but cant promise anything...

Has anyone ever had this much trouble withdrawing funds from a casino??

I personally feel this is disgusting

 

[Betsson-Group]

Regarding payments

We have suffered some delays with our payments because of new regulations in Danish market. New online gaming laws and launching our sites in Denmark caused some unexpected delays with our payment department. Unfortunately player from all countries has suffered because of these delays. We are currently recruiting more staff to payments team and we except that everything will be back to the normal process time within 2 weeks. At the moment it can take the payment team up to 3 days to process your withdrawals.

Best Regards
Mårten - Betsson Group

 

[ShayDrew]

Would Deposit Again

Just my experience - deposited $100 via Neteller - took the 100% bonus - played on and off for a few days - and then collected $200 after meeting WR. No ID was required - just a straight deposit back to Neteller which happen within 24 hours after the weekend. So pretty okay.

 

[KasinoKing]

Just my experience - deposited $100 via Neteller - took the 100% bonus - played on and off for a few days - and then collected $200 after meeting WR. No ID was required - just a straight deposit back to Neteller which happen within 24 hours after the weekend. So pretty okay.

That's been my sort of experience too - always paid inside 24hrs (to Skrill/Moneybookers).

It always seemed to be processed in the morning - like the accounts staff arrive to do their 9 - 5 and just get on with processing any requests from after 5pm the previous day. I don't know if that's how they ACTUALLY work - just the impression I get.

KK

 

[Przecinek]

Couldn't agree more.
My experience with Betsson group has always been positive. I'm sure everything will get sorted out.

 

[maxd]

... wondered why they weren't here long ago.

They'd previously refused to discuss player issues. See Betsson says "not able to discuss player issues" for details.

It is correct that Betsson usually does not want to deal with third parties. But they have no choice if they want to be accredited on Casinomeister.

It is my understanding that they've now said they will participate in the PAB process. I'll confirm this with the rep and report back.

 

[Jazzbaz]

Let me first say that I've been a customer at Betsson for nearly 3 years and up until now the service has always been stellar.

However, I shall not be depositing again until I hear a good number of positive reports about the payment processing working at speed again.

Why do I say this? Well, it took 19(!) days to get my latest withdrawal just now.

6 days of this delay is my own fault, tho. I could not have foreseen that Betsson suddenly wanted to verify every goddamn thing from me. This, after dozens and dozens of deposits and withrawals. But it is in the T and C, and so we'll let that slide.

What we can't let slide though is the pending periods for withdrawals, 4 freaking days is just not acceptable. and it was 4 days each time I had to do a new withdrawal request after delays with documents and 1 payment processor problem.

All this is very disappointing, because Betsson used to be my no 1 casino to play at.

Also, the excuse of not having enough staff does not wash, imo. Surely an operation with the size and experience of Betsson can do better what with estimating the correct size of each department, even in changing circumstances.

 

[Betsson-Group]

Hello,

Thanks for your feedback.

The main reason for that we did not have enough staff in payment for one brief period was due to that the new rules from the LGA to verify players changed on short notice from the LGA and we had to comply with the change in rules. As soon we saw that the effect of the change of rules increased our workload in payments we started to recruit more staff and when you have new staff starting you need to train them to handle the payment works and this took us one month to complete. We have now enough staff in the payment team and at the moment we have an average process time of 24-48 hours and we believe that we will be up to date at the end of the month.

I wish you a good day.

Best Regards
Mårten

Let me first say that I've been a customer at Betsson for nearly 3 years and up until now the service has always been stellar.

However, I shall not be depositing again until I hear a good number of positive reports about the payment processing working at speed again.

Why do I say this? Well, it took 19(!) days to get my latest withdrawal just now.

6 days of this delay is my own fault, tho. I could not have foreseen that Betsson suddenly wanted to verify every goddamn thing from me. This, after dozens and dozens of deposits and withrawals. But it is in the T and C, and so we'll let that slide.

What we can't let slide though is the pending periods for withdrawals, 4 freaking days is just not acceptable. and it was 4 days each time I had to do a new withdrawal request after delays with documents and 1 payment processor problem.

All this is very disappointing, because Betsson used to be my no 1 casino to play at.

Also, the excuse of not having enough staff does not wash, imo. Surely an operation with the size and experience of Betsson can do better what with estimating the correct size of each department, even in changing circumstances.

 

[Emmeline]

To Mårten,

if you're still around. I and other players have tried to play at Cherry casino the last couple of days but the slots are not available. This started two days ago and I have e-mailed support but no reply. Do you know anything about this?
Only e-mail support is available otherwise I would have called.
Best regards
Emmeline

 

[Emmeline]

to Betsafe. Last pay out to MB less then 30 minutes. I don't remember every pay out exactly but none more than 4 hrs.

 

[wewewewewe]

Betsson forgot to ask me the colour of my underwear i am wearing daily!

Its BLUE! It corresponds with my feeling now....

I need to get rid of this feeling, so thats the reason why i post this. And to give you some insights in de procedures of Betsson.

Had the luxury of coming to a withdrawal. So i think ahead and email them my ID and a utily bill to proof my address.

I get an conformation email [Yeah!] and hear nothing. I email them for an status update. Suddenly i get an email were the ask me to give them (almost) everything!

"We noticed that you requested a withdrawal from your account. As part of our security procedure, we kindly request that you send us the following documents:
· a copy of your official picture ID
· a copy of a utility bill (as a proof of your address), which cannot be older than 6 months
· a copy of your Neteller account, you can do that by either sending us a photocopy or a screenshot of it with the URL, your name and account number all visible.
· copy of your bank statement from your bank account that displays you name and account number."


I can live with the first two points. But the third thing, a copy of my Netteler account? Why,you can see its used, (i used it) and know the number? I find such information highly riskful to send to anyone. Its for me personal.If it were an fraud account, wouldnt you think i would be chased by Neteller? If it were fraud, why would i send my details, before you ever asked?

The last dot. Why do Betsson need a copy of my bank statement? i did not deposit with my bank account, Its PRIVATE, i used Neteller! Second thing who gets paper copies of bank statements nowadays? Well i am not getting those anymore. It takes a lot of handling to get a copy. Ridiculous!

Never ever i had to give a casino so much information to get my withdrawal. I feel treated like a criminal :gunmen: that has to proof otherwise. The casino,s only reaction to this: its a safety procedure by our licenseholder.....

I now understand why it takes DAYS to judge these papers and give an GO for the real ID of an person. man, man...
Well if they dont come to an conclusion, perhaps they can come by at my house and look in my room if you can find anymore evidence thats its really me? Pffff...

Were they ever to be hacked:icon_twis (what i sincerely dont hope) then i am doomed.:axeman2: All my info is known.

Just my two cents, from a frustrated (new) player @ Betsson.

'Look before you leap'!


(still waiting for my withdrawal BTW)

 

[Zodiac]

Its BLUE! It corresponds with my feeling now....

I need to get rid of this feeling, so thats the reason why i post this. And to give you some insights in de procedures of Betsson.

Had the luxury of coming to a withdrawal. So i think ahead and email them my ID and a utily bill to proof my address.

I get an conformation email [Yeah!] and hear nothing. I email them for an status update. Suddenly i get an email were the ask me to give them (almost) everything!

"We noticed that you requested a withdrawal from your account. As part of our security procedure, we kindly request that you send us the following documents:
· a copy of your official picture ID
· a copy of a utility bill (as a proof of your address), which cannot be older than 6 months
· a copy of your Neteller account, you can do that by either sending us a photocopy or a screenshot of it with the URL, your name and account number all visible.
· copy of your bank statement from your bank account that displays you name and account number."


I can live with the first two points. But the third thing, a copy of my Netteler account? Why,you can see its used, (i used it) and know the number? I find such information highly riskful to send to anyone. Its for me personal.If it were an fraud account, wouldnt you think i would be chased by Neteller? If it were fraud, why would i send my details, before you ever asked?

The last dot. Why do Betsson need a copy of my bank statement? i did not deposit with my bank account, Its PRIVATE, i used Neteller! Second thing who gets paper copies of bank statements nowadays? Well i am not getting those anymore. It takes a lot of handling to get a copy. Ridiculous!

Never ever i had to give a casino so much information to get my withdrawal. I feel treated like a criminal :gunmen: that has to proof otherwise. The casino,s only reaction to this: its a safety procedure by our licenseholder.....

I now understand why it takes DAYS to judge these papers and give an GO for the real ID of an person. man, man...
Well if they dont come to an conclusion, perhaps they can come by at my house and look in my room if you can find anymore evidence thats its really me? Pffff...

Were they ever to be hacked:icon_twis (what i sincerely dont hope) then i am doomed.:axeman2: All my info is known.

Just my two cents, from a frustrated (new) player @ Betsson.

'Look before you leap'!


(still waiting for my withdrawal BTW)

I can fully understand but you can do nothing. If they request these docs you should send it to get your money. It makes no sence to discuss about these things why they want it. Redact the numbers on your Neteller account and on your bank statement what they should not have to see and send it, that's it what you should do.

 

[Betsson-Group]

Account verifications.

Hi All.

To Emmeline unfortunately we had some techical difficulties with cherry casino, only some of the games are still not working.
Our technical team is working on this issue, but we haven't received any estimated date yet when everything will be back up again.
Apologies for any inconveinence caused by this.

To atomix9, unfortunately these are new regulations from our licence authority LGA (gaming licence authority in Malta)
We need to verify all accounts, regardless if its an old account (which has never been verified) or new account.

Only our Risk department are able to wiev these documents and we can assure you that we dont give any information out to 3rd parties.

These rules are same for all gaming companies who works under Malta licence. I know that some companies haven't started this process yet, but this doesn't mean that they don't have to do that at some point.

Note that we also accept screenshots of bank statements.

I understand that i might be frustrating to send all these copies but note that this verifications needs to be done only once.
And this is becuase new regulations not because we have decided to start asking extra documents as well.

Best regards,

Robert
Betsson group

 

[wewewewewe]

Hi All.
To atomix9, unfortunately these are new regulations from our licence authority LGA (gaming licence authority in Malta)
We need to verify all accounts, regardless if its an old account (which has never been verified) or new account.

Only our Risk department are able to wiev these documents and we can assure you that we dont give any information out to 3rd parties.

These rules are same for all gaming companies who works under Malta licence. I know that some companies haven't started this process yet, but this doesn't mean that they don't have to do that at some point.

Note that we also accept screenshots of bank statements.

I understand that i might be frustrating to send all these copies but note that this verifications needs to be done only once.
And this is becuase new regulations not because we have decided to start asking extra documents as well.

Best regards,

Robert
Betsson group

Were can i find the regulation? (looked on Link Removed ( Old/Invalid) ) Were does it state that all this HAS to be verified? I cannot find it....

When regulations become to tight and hard to execute, and become frustrating, maybe its time to move to another licence authority? Or is this too hard to do?

I know it has to be done, the verificaton, but how things go...and the timeframe, etc. etc...

Very frustrating!

And when i go to play @ another casino from the Betsson group i have to do it all over again? The whole procedure?

still frustrated about the whole issue, sorry....

 

[Betsson-Group]

Account verifications.

Hi Atomix9.

Unfortunately you have to verify every account separately, these accounts are not linked since these are different brands.
Note that this process is done because of safety reasons, and to prevent criminal act such as money laundring etc. And this is also safer to players.

I know that LGA doesn't specify their rules in their website. They send their updates and changes to all companies legal department, and this is how this process works.

Moving under different licence means to move operations to different country. All companies needs to apply/use the license where majority of their opeartions are based.

Hopefully you have received your withdrawal already. We had some delays in our payments department few weeks ago, but now everything should be up to date.


Best regards,

Robert
Betssongroup

 

[wewewewewe]

Lets make it clear, i only gamble with my own money! and yes, its me!

Hi Atomix9.

Unfortunately you have to verify every account separately, these accounts are not linked since these are different brands.
Note that this process is done because of safety reasons, and to prevent criminal act such as money laundring etc. And this is also safer to players.

I know that LGA doesn't specify their rules in their website. They send their updates and changes to all companies legal department, and this is how this process works.

Moving under different licence means to move operations to different country. All companies needs to apply/use the license where majority of their opeartions are based.

Hopefully you have received your withdrawal already. We had some delays in our payments department few weeks ago, but now everything should be up to date.


Best regards,

Robert
Betssongroup

Thank you for your'e answering.

If the process has to be done all over again, then creating possible new accounts for other casino's in the group, is for me an absolutely NO-GO. So no CasinoEuro account i guess....
I have experienced otherwise with other casino's in a same group. It was simply not necessary to go trough the extensive verification process again.

You mention reasons for this, ok, but i think there are many other ways to prevent fraud and money laundering. also i don't see why players would be safe by this kind of verification methods. Actually i feel this reason is an nice excuse to ask whatever you want.

But hey leave it, i know i will never win this discussion.

As for the withdrawal, i did not receive it yet. Apparently it is necessary to ask me for printscreens of my Neteller account THREE times. How bizar, even including a URL in it! For god sake.....what a b***sh*t. Sorry.

I have emailed it again, 10th mail or so... in Dutch, in English, From CS, From Finance department, whatever. Everyone asks what the want. Not just 1 person or department.

I will wait and see...

 

[maxd]

They'd previously refused to discuss player issues. See Betsson says "not able to discuss player issues" for details.

It is my understanding that they've now said they will participate in the PAB process. I'll confirm this with the rep and report back.

To my surprise they have not yet responded to this basic question. Last I heard was that they were "checking" but that was a week ago.

I would have thought that the need to accept and respond to player issues would have been an obvious first move on their part towards accreditation. Apparently not so obvious.

 

[chuchu59]

To my surprise they have not yet responded to this basic question. Last I heard was that they were "checking" but that was a week ago.

I would have thought that the need to accept and respond to player issues would have been an obvious first move on their part towards accreditation. Apparently not so obvious.

A week? This alone should cast doubts on their suitability for accreditation.

 

[wewewewewe]

Communication? Speed up things? Why?

To my surprise they have not yet responded to this basic question. Last I heard was that they were "checking" but that was a week ago.

I would have thought that the need to accept and respond to player issues would have been an obvious first move on their part towards accreditation. Apparently not so obvious.

What i have experienced is that they only answer if

A: the question you asked can be answered with a "standard reply answer" STANDARD REPLY RULES! YEAH!
B: if they want you to look into standard T&C, rules, etc.

In all other cases they DONT answer. For instance if you ask to many annoying questions.....

 

[Emmeline]

I must say I'm surprised about the delay of some responses as well as some less informative responses.
Maybe someone has not quite comprehended the nature of the Baptism by Fire process and/or the requirements for accreditation.
Maybe it's very very bad timing with sudden changes such as shortage of staff, technical difficulties or something else unforeseeable. Nevertheless one would assume that their presence here to answer a few questions would be high on the priority list.

One of my questions was about the unavailable slots at Cherry Casino which was answered. However the question about why they're not responding to e-mails - which is the only available choice - was not addressed. I have now sent 3 e-mails in one week without reply.

I'm honestly very sorry to see this course of events. I have never had any problems with the Betsson group and more importantly I and many others know that this a Casino group with high standards that rarely have a complaint. I so hope that you will soon be back to straighten out some question marks.

Emme

 

[wewewewewe]

I am getting really crazy... crazy about Betsson, my heart skips a beat, when a mail from betsson arrives...about my pending 2.4K withdrawal...

They now take almost a week to verifiy my docs. They send me tons (10+) of emails.

And of top of that they now ask me to printscreen a moneybookers account. I dont even HAVE a moneybookers account..... How do they think that i have such an account?

Bizar....

Please someone react to this madness.....!

 

[maxd]

FWIW I've just received confirmation that we're good to go on the brands in the Betsson Group including Betsson, CasinoEuro, Cherry Casino and Betsafe.
This is as it should. If you've got an issue with any of the above then the PAB process is at your disposal.